Class to manage ticket. More...

Inheritance diagram for Ticket:

Collaboration diagram for Ticket:

Public Member Functions
	__construct ($db)
	Constructor. More...

	create ($user, $notrigger=0)
	Create object into database. More...

	fetch ($id='', $ref='', $track_id='', $email_msgid='')
	Load object in memory from the database. More...

	fetchAll ($user, $sortorder='ASC', $sortfield='t.datec', $limit='', $offset=0, $arch='', $filter='')
	Load all objects in memory from database. More...

	update ($user=0, $notrigger=0)
	Update object into database. More...

	delete ($user, $notrigger=0)
	Delete object in database. More...

	createFromClone (User $user, $fromid)
	Load an object from its id and create a new one in database. More...

	initAsSpecimen ()
	Initialise object with example values Id must be 0 if object instance is a specimen. More...

	printSelectStatus ($selected="")
	Print selected status. More...

	loadCacheTypesTickets ()
	Load into a cache the types of tickets (setup done into dictionaries) More...

	loadCacheCategoriesTickets ()
	Load into a cache array, the list of ticket categories (setup done into dictionary) More...

	loadCacheSeveritiesTickets ()
	Charge dans cache la liste des sévérité de tickets (paramétrable dans dictionnaire) More...

	getLibStatut ($mode=0)
	Return status label of object. More...

	LibStatut ($status, $mode=0, $notooltip=0, $progress=0)
	Return status label of object. More...

	getNomUrl ($withpicto=0, $option='', $notooltip=0, $morecss='', $save_lastsearch_value=-1)
	Return a link to the object card (with optionaly the picto) More...

	markAsRead ($user, $notrigger=0)
	Mark a message as read. More...

	assignUser ($user, $id_assign_user, $notrigger=0)
	Mark a message as read. More...

	loadCacheLogsTicket ()
	Charge la liste des actions sur le ticket. More...

	createTicketMessage ($user, $notrigger=0, $filename_list=array(), $mimetype_list=array(), $mimefilename_list=array())
	Add message into database. More...

	loadCacheMsgsTicket ()
	Load the list of event on ticket into ->cache_msgs_ticket. More...

	close (User $user, $mode=0)
	Close a ticket. More...

	searchSocidByEmail ($email, $type='0', $filters=array(), $clause='AND')
	Search and fetch thirparties by email. More...

	searchContactByEmail ($email, $socid='', $case='')
	Search and fetch contacts by email. More...

	setCustomer ($id)
	Define parent commany of current ticket. More...

	setProgression ($percent)
	Define progression of current ticket. More...

	setContract ($contractid)
	Link element with a contract. More...

	getIdTicketInternalContact ()
	Return id des contacts interne de suivi. More...

	getInfosTicketInternalContact ()
	Retrieve informations about internal contacts. More...

	getIdTicketCustomerContact ()
	Return id des contacts clients pour le suivi ticket. More...

	getInfosTicketExternalContact ()
	Retrieve informations about external contacts. More...

	getIdTicketInternalInvolvedContact ()
	Return id des contacts clients des intervenants. More...

	getIdTicketCustomerInvolvedContact ()
	Return id des contacts clients des intervenants. More...

	getTicketAllContacts ()
	Return id of all contacts for ticket. More...

	getTicketAllCustomerContacts ()
	Return id of all contacts for ticket. More...

	listeContact ($status=-1, $source='external', $list=0, $code='')
	Get array of all contacts for a ticket Override method of file commonobject.class.php to add phone number. More...

	getDefaultRef ($thirdparty='')
	Get a default reference. More...

	is_photo_available ($sdir)
	Return if at least one photo is available. More...

	copyFilesForTicket ($forcetrackid=null)
	Copy files defined into $_SESSION array into the ticket directory of attached files. More...

	setCategories ($categories)
	Sets object to supplied categories. More...

	newMessage ($user, &$action, $private=1, $public_area=0)
	Add new message on a ticket (private/public area). More...

	sendTicketMessageByEmail ($subject, $message, $send_internal_cc=0, $array_receiver=array(), $filename_list=array(), $mimetype_list=array(), $mimefilename_list=array())
	Send ticket by email to linked contacts. More...

	load_board ($user, $mode)
	Load indicators for dashboard (this->nbtodo and this->nbtodolate) More...

	load_state_board ()
	Load indicator this->nb of global stats widget. More...

Public Member Functions inherited from CommonObject
	errorsToString ()
	Method to output saved errors. More...

	getFormatedCustomerRef ($objref)
	Return customer ref for screen output. More...

	getFormatedSupplierRef ($objref)
	Return supplier ref for screen output. More...

	getFullName ($langs, $option=0, $nameorder=-1, $maxlen=0)
	Return full name (civility+' '+name+' '+lastname) More...

	setUpperOrLowerCase ()
	Set to upper or ucwords/lower if needed. More...

	getKanbanView ($option='')
	Return clicable link of object (with eventually picto) More...

	getFullAddress ($withcountry=0, $sep="\n", $withregion=0, $extralangcode='')
	Return full address of contact. More...

	getBannerAddress ($htmlkey, $object)
	Return full address for banner. More...

	getLastMainDocLink ($modulepart, $initsharekey=0, $relativelink=0)
	Return the link of last main doc file for direct public download. More...

	add_contact ($fk_socpeople, $type_contact, $source='external', $notrigger=0)
	Add a link between element $this->element and a contact. More...

	copy_linked_contact ($objFrom, $source='internal')
	Copy contact from one element to current. More...

	update_contact ($rowid, $statut, $type_contact_id=0, $fk_socpeople=0)
	Update a link to contact line. More...

	delete_contact ($rowid, $notrigger=0)
	Delete a link to contact line. More...

	delete_linked_contact ($source='', $code='')
	Delete all links between an object $this and all its contacts in llx_element_contact. More...

	liste_contact ($status=-1, $source='external', $list=0, $code='')
	Get array of all contacts for an object. More...

	swapContactStatus ($rowid)
	Update status of a contact linked to object. More...

	liste_type_contact ($source='internal', $order='position', $option=0, $activeonly=0, $code='')
	Return array with list of possible values for type of contacts. More...

	listeTypeContacts ($source='internal', $option=0, $activeonly=0, $code='', $element='', $excludeelement='')
	Return array with list of possible values for type of contacts. More...

	getIdContact ($source, $code, $status=0)
	Return id of contacts for a source and a contact code. More...

	fetch_contact ($contactid=null)
	Load object contact with id=$this->contact_id into $this->contact. More...

	fetch_thirdparty ($force_thirdparty_id=0)
	Load the third party of object, from id $this->socid or $this->fk_soc, into this->thirdparty. More...

	fetchOneLike ($ref)
	Looks for an object with ref matching the wildcard provided It does only work when $this->table_ref_field is set. More...

	fetch_barcode ()
	Load data for barcode into properties ->barcode_type* Properties ->barcode_type that is id of barcode. More...

	fetch_project ()
	Load the project with id $this->fk_project into this->project. More...

	fetch_projet ()
	Load the project with id $this->fk_project into this->project. More...

	fetch_product ()
	Load the product with id $this->fk_product into this->product. More...

	fetch_user ($userid)
	Load the user with id $userid into this->user. More...

	fetch_origin ()
	Read linked origin object. More...

	fetchObjectFrom ($table, $field, $key, $element=null)
	Load object from specific field. More...

	getValueFrom ($table, $id, $field)
	Getter generic. More...

	setValueFrom ($field, $value, $table='', $id=null, $format='', $id_field='', $fuser=null, $trigkey='', $fk_user_field='fk_user_modif')
	Setter generic. More...

	load_previous_next_ref ($filter, $fieldid, $nodbprefix=0)
	Load properties id_previous and id_next by comparing $fieldid with $this->ref. More...

	getListContactId ($source='external')
	Return list of id of contacts of object. More...

	setProject ($projectid, $notrigger=0)
	Link element with a project. More...

	setPaymentMethods ($id)
	Change the payments methods. More...

	setMulticurrencyCode ($code)
	Change the multicurrency code. More...

	setMulticurrencyRate ($rate, $mode=1)
	Change the multicurrency rate. More...

	setPaymentTerms ($id, $deposit_percent=null)
	Change the payments terms. More...

	setTransportMode ($id)
	Change the transport mode methods. More...

	setRetainedWarrantyPaymentTerms ($id)
	Change the retained warranty payments terms. More...

	setDeliveryAddress ($id)
	Define delivery address. More...

	setShippingMethod ($shipping_method_id, $notrigger=false, $userused=null)
	Change the shipping method. More...

	setWarehouse ($warehouse_id)
	Change the warehouse. More...

	setDocModel ($user, $modelpdf)
	Set last model used by doc generator. More...

	setBankAccount ($fk_account, $notrigger=false, $userused=null)
	Change the bank account. More...

	line_order ($renum=false, $rowidorder='ASC', $fk_parent_line=true)
	Save a new position (field rang) for details lines. More...

	getChildrenOfLine ($id, $includealltree=0)
	Get children of line. More...

	line_up ($rowid, $fk_parent_line=true)
	Update a line to have a lower rank. More...

	line_down ($rowid, $fk_parent_line=true)
	Update a line to have a higher rank. More...

	updateRangOfLine ($rowid, $rang)
	Update position of line (rang) More...

	line_ajaxorder ($rows)
	Update position of line with ajax (rang) More...

	updateLineUp ($rowid, $rang)
	Update position of line up (rang) More...

	updateLineDown ($rowid, $rang, $max)
	Update position of line down (rang) More...

	getRangOfLine ($rowid)
	Get position of line (rang) More...

	getIdOfLine ($rang)
	Get rowid of the line relative to its position. More...

	line_max ($fk_parent_line=0)
	Get max value used for position of line (rang) More...

	update_ref_ext ($ref_ext)
	Update external ref of element. More...

	update_note ($note, $suffix='')
	Update note of element. More...

	update_note_public ($note)
	Update public note (kept for backward compatibility) More...

	update_price ($exclspec=0, $roundingadjust='none', $nodatabaseupdate=0, $seller=null)
	Update total_ht, total_ttc, total_vat, total_localtax1, total_localtax2 for an object (sum of lines). More...

	add_object_linked ($origin=null, $origin_id=null, $f_user=null, $notrigger=0)
	Add an object link into llx_element_element. More...

	fetchObjectLinked ($sourceid=null, $sourcetype='', $targetid=null, $targettype='', $clause='OR', $alsosametype=1, $orderby='sourcetype', $loadalsoobjects=1)
	Fetch array of objects linked to current object (object of enabled modules only). More...

	clearObjectLinkedCache ()
	Clear the cache saying that all linked object were already loaded. More...

	updateObjectLinked ($sourceid=null, $sourcetype='', $targetid=null, $targettype='', $f_user=null, $notrigger=0)
	Update object linked of a current object. More...

	deleteObjectLinked ($sourceid=null, $sourcetype='', $targetid=null, $targettype='', $rowid='', $f_user=null, $notrigger=0)
	Delete all links between an object $this. More...

	setStatut ($status, $elementId=null, $elementType='', $trigkey='', $fieldstatus='fk_statut')
	Set status of an object. More...

	getCanvas ($id=0, $ref='')
	Load type of canvas of an object if it exists. More...

	getSpecialCode ($lineid)
	Get special code of a line. More...

	isObjectUsed ($id=0, $entity=0)
	Function to check if an object is used by others. More...

	hasProductsOrServices ($predefined=-1)
	Function to say how many lines object contains. More...

	getTotalDiscount ()
	Function that returns the total amount HT of discounts applied for all lines. More...

	getTotalWeightVolume ()
	Return into unit=0, the calculated total of weight and volume of all lines * qty Calculate by adding weight and volume of each product line, so properties ->volume/volume_units/weight/weight_units must be loaded on line. More...

	setExtraParameters ()
	Set extra parameters. More...

	formAddObjectLine ($dateSelector, $seller, $buyer, $defaulttpldir='/core/tpl')
	Show add free and predefined products/services form. More...

	printObjectLines ($action, $seller, $buyer, $selected=0, $dateSelector=0, $defaulttpldir='/core/tpl')
	Return HTML table for object lines TODO Move this into an output class file (htmlline.class.php) If lines are into a template, title must also be into a template But for the moment we don't know if it's possible as we keep a method available on overloaded objects. More...

	printObjectLine ($action, $line, $var, $num, $i, $dateSelector, $seller, $buyer, $selected=0, $extrafields=null, $defaulttpldir='/core/tpl')
	Return HTML content of a detail line TODO Move this into an output class file (htmlline.class.php) More...

	printOriginLinesList ($restrictlist='', $selectedLines=array())
	Return HTML table table of source object lines TODO Move this and previous function into output html class file (htmlline.class.php). More...

	printOriginLine ($line, $var, $restrictlist='', $defaulttpldir='/core/tpl', $selectedLines=array())
	Return HTML with a line of table array of source object lines TODO Move this and previous function into output html class file (htmlline.class.php). More...

	add_element_resource ($resource_id, $resource_type, $busy=0, $mandatory=0)
	Add resources to the current object : add entry into llx_element_resources Need $this->element & $this->id. More...

	delete_resource ($rowid, $element, $notrigger=0)
	Delete a link to resource line. More...

	__clone ()
	Overwrite magic function to solve problem of cloning object that are kept as references. More...

	indexFile ($destfull, $update_main_doc_field)
	Index a file into the ECM database. More...

	addThumbs ($file)
	Build thumb. More...

	getDefaultCreateValueFor ($fieldname, $alternatevalue=null)
	Return the default value to use for a field when showing the create form of object. More...

	call_trigger ($triggerName, $user)
	Call trigger based on this instance. More...

	fetchValuesForExtraLanguages ()
	Function to get alternative languages of a data into $this->array_languages This method is NOT called by method fetch of objects but must be called separately. More...

	setValuesForExtraLanguages ($onlykey='')
	Fill array_options property of object by extrafields value (using for data sent by forms) More...

	fetchNoCompute ($id)
	Function to make a fetch but set environment to avoid to load computed values before. More...

	fetch_optionals ($rowid=null, $optionsArray=null)
	Function to get extra fields of an object into $this->array_options This method is in most cases called by method fetch of objects but you can call it separately. More...

	deleteExtraFields ()
	Delete all extra fields values for the current object. More...

	insertExtraFields ($trigger='', $userused=null)
	Add/Update all extra fields values for the current object. More...

	insertExtraLanguages ($trigger='', $userused=null)
	Add/Update all extra fields values for the current object. More...

	updateExtraField ($key, $trigger=null, $userused=null)
	Update 1 extra field value for the current object. More...

	updateExtraLanguages ($key, $trigger=null, $userused=null)
	Update an extra language value for the current object. More...

	showInputField ($val, $key, $value, $moreparam='', $keysuffix='', $keyprefix='', $morecss=0, $nonewbutton=0)
	Return HTML string to put an input field into a page Code very similar with showInputField of extra fields. More...

	showOutputField ($val, $key, $value, $moreparam='', $keysuffix='', $keyprefix='', $morecss='')
	Return HTML string to show a field into a page Code very similar with showOutputField of extra fields. More...

	clearFieldError ($fieldKey)
	clear validation message result for a field More...

	setFieldError ($fieldKey, $msg='')
	set validation error message a field More...

	getFieldError ($fieldKey)
	get field error message More...

	validateField ($val, $fieldKey, $fieldValue)
	Return validation test result for a field. More...

	showOptionals ($extrafields, $mode='view', $params=null, $keysuffix='', $keyprefix='', $onetrtd=0, $display_type='card')
	Function to show lines of extrafields with output datas. More...

	getJSListDependancies ($type='_extra')

	getRights ()
	Returns the rights used for this class. More...

	defineBuyPrice ($unitPrice=0.0, $discountPercent=0.0, $fk_product=0)
	Get buy price to use for margin calculation. More...

	show_photos ($modulepart, $sdir, $size=0, $nbmax=0, $nbbyrow=5, $showfilename=0, $showaction=0, $maxHeight=120, $maxWidth=160, $nolink=0, $notitle=0, $usesharelink=0)
	Show photos of an object (nbmax maximum), into several columns. More...

	isDate ($info)
	Function test if type is date. More...

	isDuration ($info)
	Function test if type is duration. More...

	isInt ($info)
	Function test if type is integer. More...

	isFloat ($info)
	Function test if type is float. More...

	isText ($info)
	Function test if type is text. More...

	setVarsFromFetchObj (&$obj)
	Function to load data from a SQL pointer into properties of current object $this. More...

	getFieldList ($alias='')
	Function to concat keys of fields. More...

	createCommon (User $user, $notrigger=false)
	Create object into database. More...

	fetchCommon ($id, $ref=null, $morewhere='')
	Load object in memory from the database. More...

	fetchLinesCommon ($morewhere='')
	Load object in memory from the database. More...

	updateCommon (User $user, $notrigger=false)
	Update object into database. More...

	deleteCommon (User $user, $notrigger=false, $forcechilddeletion=0)
	Delete object in database. More...

	deleteByParentField ($parentId=0, $parentField='', $filter=array(), $filtermode="AND")
	Delete all child object from a parent ID. More...

	deleteLineCommon (User $user, $idline, $notrigger=false)
	Delete a line of object in database. More...

	setStatusCommon ($user, $status, $notrigger=0, $triggercode='')
	Set to a status. More...

	initAsSpecimenCommon ()
	Initialise object with example values Id must be 0 if object instance is a specimen. More...

	fetchComments ()
	Load comments linked with current task. More...

	getNbComments ()
	Return nb comments already posted. More...

	trimParameters ($parameters)
	Trim object parameters. More...

	getCategoriesCommon ($type_categ)
	Sets object to given categories. More...

	setCategoriesCommon ($categories, $type_categ='', $remove_existing=true)
	Sets object to given categories. More...

	cloneCategories ($fromId, $toId, $type='')
	Copy related categories to another object. More...

	deleteEcmFiles ($mode=0)
	Delete related files of object in database. More...

Static Public Member Functions
static	replaceThirdparty ($db, $origin_id, $dest_id)
	Function used to replace a thirdparty id with another one. More...

Static Public Member Functions inherited from CommonObject
static	isExistingObject ($element, $id, $ref='', $ref_ext='')
	Check an object id/ref exists If you don't need/want to instantiate object and just need to know if object exists, use this method instead of fetch. More...

static	getAllItemsLinkedByObjectID ($fk_object_where, $field_select, $field_where, $table_element)
	Function used to get an array with all items linked to an object id in association table. More...

static	deleteAllItemsLinkedByObjectID ($fk_object_where, $field_where, $table_element)
	Function used to remove all items linked to an object id in association table. More...

static	commonReplaceThirdparty (DoliDB $db, $origin_id, $dest_id, array $tables, $ignoreerrors=0)
	Function used to replace a thirdparty id with another one. More...

static	commonReplaceProduct (DoliDB $db, $origin_id, $dest_id, array $tables, $ignoreerrors=0)
	Function used to replace a product id with another one. More...

Public Attributes
	$subject
	var string Ticket subject

	$type_label
	Type label.

	$category_label
	Category label.

	$severity_label
	Severity label.

	$email_from
	Email from user.

const	STATUS_NOT_READ = 0
	Status.

	$fields
	'type' field format ('integer', 'integer:ObjectClass:PathToClass[:AddCreateButtonOrNot[:Filter]]', 'sellist:TableName:LabelFieldName[:KeyFieldName[:KeyFieldParent[:Filter]]]', 'varchar(x)', 'double(24,8)', 'real', 'price', 'text', 'text:none', 'html', 'date', 'datetime', 'timestamp', 'duration', 'mail', 'phone', 'url', 'password') Note: Filter can be a string like "(t.ref:like:'SO-%') or (t.date_creation:<:'20160101') or (t.nature:is:NULL)" 'label' the translation key. More...

Public Attributes inherited from CommonObject
	$projet

	$fk_projet

	$note

Private Member Functions
	verify ()
	Check properties of ticket are ok (like ref, track_id, ...). More...

	sendLogByEmail ($user, $message)
	Send notification of changes by email. More...

Additional Inherited Members
Protected Member Functions inherited from CommonObject
	commonGenerateDocument ($modelspath, $modele, $outputlangs, $hidedetails, $hidedesc, $hideref, $moreparams=null)
	Common function for all objects extending CommonObject for generating documents. More...

	isArray ($info)
	Function test if type is array. More...

	canBeNull ($info)
	Function test if field can be null. More...

	isForcedToNullIfZero ($info)
	Function test if field is forced to null if zero or empty. More...

	isIndex ($info)
	Function test if is indexed. More...

	setSaveQuery ()
	Function to prepare a part of the query for insert. More...

	quote ($value, $fieldsentry)
	Add quote to field value if necessary. More...

Detailed Description

Class to manage ticket.

Definition at line 36 of file ticket.class.php.

Constructor & Destructor Documentation

◆ __construct()

Ticket::__construct ( $db )

Constructor.

Parameters

DoliDb $db Database handler

Definition at line 293 of file ticket.class.php.

Member Function Documentation

◆ assignUser()

Ticket::assignUser	(	$user,
		$id_assign_user,
		$notrigger = `0`
	)

Mark a message as read.

Parameters

User	$user	Object user
int	$id_assign_user	ID of user assigned
int	$notrigger	Disable trigger

Returns: int <0 if KO, 0=Nothing done, >0 if OK

Definition at line 1519 of file ticket.class.php.

◆ close()

Ticket::close	(	User	$user,
			$mode = `0`
	)

Close a ticket.

Parameters

User	$user	User that close
int	$mode	0=Close solved, 1=Close abandonned

Returns: int <0 if KO, >0 if OK

Definition at line 1830 of file ticket.class.php.

◆ copyFilesForTicket()

Ticket::copyFilesForTicket ( $forcetrackid = null )

Copy files defined into $_SESSION array into the ticket directory of attached files.

Used for files linked into messages. Files may be renamed during copy to avoid overwriting existing files.

Parameters

string $forcetrackid Force trackid

Returns: array Array with final path/name/mime of files.

Definition at line 2370 of file ticket.class.php.

◆ create()

int Notify thirdparty at Ticket::create	(	$user,
		$notrigger = `0`
	)

Create object into database.

Parameters

User	$user	User that creates
int	$notrigger	0=launch triggers after, 1=disable triggers

Returns: int <0 if KO, Id of created object if OK

Definition at line 414 of file ticket.class.php.

◆ createFromClone()

Ticket::createFromClone	(	User	$user,
			$fromid
	)

Load an object from its id and create a new one in database.

Parameters

User	$user	User that clone
int	$fromid	Id of object to clone

Returns: int New id of clone

Definition at line 1085 of file ticket.class.php.

◆ createTicketMessage()

Ticket::createTicketMessage	(	$user,
		$notrigger = `0`,
		$filename_list = `array()`,
		$mimetype_list = `array()`,
		$mimefilename_list = `array()`
	)

Add message into database.

Parameters

User	$user	User that creates
int	$notrigger	0=launch triggers after, 1=disable triggers
array	$filename_list	List of files to attach (full path of filename on file system)
array	$mimetype_list	List of MIME type of attached files
array	$mimefilename_list	List of attached file name in message

Returns: int <0 if KO, >0 if OK

Definition at line 1715 of file ticket.class.php.

◆ delete()

Ticket::delete	(	$user,
		$notrigger = `0`
	)

Delete object in database.

Parameters

User	$user	User that deletes
int	$notrigger	0=launch triggers after, 1=disable triggers

Returns: int <0 if KO, >0 if OK

Definition at line 995 of file ticket.class.php.

◆ fetch()

Ticket::fetch	(	$id = `''`,
		$ref = `''`,
		$track_id = `''`,
		$email_msgid = `''`
	)

Load object in memory from the database.

Parameters

int	$id	Id object
string	$ref	Ref
string	$track_id	Track id, a hash like ref
string	$email_msgid	Email msgid

Returns: int <0 if KO, >0 if OK

Definition at line 553 of file ticket.class.php.

◆ fetchAll()

Ticket::fetchAll	(	$user,
		$sortorder = `'ASC'`,
		$sortfield = `'t.datec'`,
		$limit = `''`,
		$offset = `0`,
		$arch = `''`,
		$filter = `''`
	)

Load all objects in memory from database.

Parameters

User	$user	User for action
string	$sortorder	Sort order
string	$sortfield	Sort field
int	$limit	page number
int	$offset	Offset for query
int	$arch	archive or not (not used)
array	$filter	Filter for query output

Returns: int <0 if KO, >0 if OK

Definition at line 686 of file ticket.class.php.

◆ getDefaultRef()

Ticket::getDefaultRef ( $thirdparty = '' )

Get a default reference.

Parameters

Societe $thirdparty Thirdparty

Returns: string Reference

Definition at line 2291 of file ticket.class.php.

◆ getIdTicketCustomerContact()

Ticket::getIdTicketCustomerContact ( )

Return id des contacts clients pour le suivi ticket.

Returns: array Liste des id contacts suivi ticket

Definition at line 2106 of file ticket.class.php.

◆ getIdTicketCustomerInvolvedContact()

Ticket::getIdTicketCustomerInvolvedContact ( )

Return id des contacts clients des intervenants.

Returns: array Liste des id contacts intervenants

Definition at line 2136 of file ticket.class.php.

◆ getIdTicketInternalContact()

Ticket::getIdTicketInternalContact ( )

Return id des contacts interne de suivi.

Returns: array Liste des id contacts suivi ticket

Definition at line 2086 of file ticket.class.php.

◆ getIdTicketInternalInvolvedContact()

Ticket::getIdTicketInternalInvolvedContact ( )

Return id des contacts clients des intervenants.

Returns: array Liste des id contacts intervenants

Definition at line 2126 of file ticket.class.php.

◆ getInfosTicketExternalContact()

Ticket::getInfosTicketExternalContact ( )

Retrieve informations about external contacts.

Returns: array Array with datas : firstname, lastname, socid (-1 for internal users), email, code, libelle, status

Definition at line 2116 of file ticket.class.php.

◆ getInfosTicketInternalContact()

Ticket::getInfosTicketInternalContact ( )

Retrieve informations about internal contacts.

Returns: array Array with datas : firstname, lastname, socid (-1 for internal users), email, code, libelle, status

Definition at line 2096 of file ticket.class.php.

◆ getLibStatut()

Ticket::getLibStatut ( $mode = 0 )

Return status label of object.

Parameters

int $mode 0=long label, 1=short label, 2=Picto + short label, 3=Picto, 4=Picto + long label, 5=Short label + Picto, 6=Long label + Picto

Returns: string Label

Definition at line 1305 of file ticket.class.php.

◆ getNomUrl()

Ticket::getNomUrl	(	$withpicto = `0`,
		$option = `''`,
		$notooltip = `0`,
		$morecss = `''`,
		$save_lastsearch_value = `-1`
	)

Return a link to the object card (with optionaly the picto)

Parameters

int	$withpicto	Include picto in link (0=No picto, 1=Include picto into link, 2=Only picto)
string	$option	On what the link point to ('nolink', ...)
int	$notooltip	1=Disable tooltip
string	$morecss	Add more css on link
int	$save_lastsearch_value	-1=Auto, 0=No save of lastsearch_values when clicking, 1=Save lastsearch_values whenclicking

Returns: string String with URL

Definition at line 1391 of file ticket.class.php.

◆ getTicketAllContacts()

Ticket::getTicketAllContacts ( )

Return id of all contacts for ticket.

Returns: array Array of contacts for tickets

Definition at line 2146 of file ticket.class.php.

◆ getTicketAllCustomerContacts()

Ticket::getTicketAllCustomerContacts ( )

Return id of all contacts for ticket.

Returns: array Array of contacts

Definition at line 2165 of file ticket.class.php.

◆ initAsSpecimen()

Ticket::initAsSpecimen ( )

Initialise object with example values Id must be 0 if object instance is a specimen.

Returns: int

Definition at line 1131 of file ticket.class.php.

◆ is_photo_available()

Ticket::is_photo_available ( $sdir )

Return if at least one photo is available.

Parameters

string $sdir Directory to scan

Returns: boolean True if at least one photo is available, False if not

Definition at line 2334 of file ticket.class.php.

◆ LibStatut()

Ticket::LibStatut	(	$status,
		$mode = `0`,
		$notooltip = `0`,
		$progress = `0`
	)

Return status label of object.

Parameters

string	$status	Id status
int	$mode	0=long label, 1=short label, 2=Picto + short label, 3=Picto, 4=Picto + long label, 5=Short label + Picto, 6=Long label + Picto
int	$notooltip	1=No tooltip
int	$progress	Progression (0 to 100)

Returns: string Label

Definition at line 1321 of file ticket.class.php.

◆ listeContact()

Ticket::listeContact	(	$status = `-1`,
		$source = `'external'`,
		$list = `0`,
		$code = `''`
	)

Get array of all contacts for a ticket Override method of file commonobject.class.php to add phone number.

Parameters

int	$status	Status of lines to get (-1=all)
string	$source	Source of contact: external or thirdparty (llx_socpeople) or internal (llx_user)
int	$list	0:Return array contains all properties, 1:Return array contains just id
string	$code	Filter on this code of contact type ('SHIPPING', 'BILLING', ...)

Returns: array Array of contacts

Definition at line 2186 of file ticket.class.php.

◆ load_board()

Ticket::load_board	(	$user,
		$mode
	)

Load indicators for dashboard (this->nbtodo and this->nbtodolate)

Parameters

User	$user	Object user
int	$mode	"opened" for askprice to close, "signed" for proposal to invoice

Returns: int <0 if KO, >0 if OK

Definition at line 2889 of file ticket.class.php.

◆ load_state_board()

Ticket::load_state_board ( )

Load indicator this->nb of global stats widget.

Returns: int <0 if ko, >0 if ok

Definition at line 2957 of file ticket.class.php.

◆ loadCacheCategoriesTickets()

Ticket::loadCacheCategoriesTickets ( )

Load into a cache array, the list of ticket categories (setup done into dictionary)

Returns: int Number of lines loaded, 0 if already loaded, <0 if KO

Definition at line 1215 of file ticket.class.php.

◆ loadCacheLogsTicket()

Ticket::loadCacheLogsTicket ( )

Charge la liste des actions sur le ticket.

Returns: int Number of lines loaded, 0 if already loaded, <0 if KO

Definition at line 1667 of file ticket.class.php.

◆ loadCacheMsgsTicket()

Ticket::loadCacheMsgsTicket ( )

Load the list of event on ticket into ->cache_msgs_ticket.

Returns: int Number of lines loaded, 0 if already loaded, <0 if KO

Definition at line 1785 of file ticket.class.php.

◆ loadCacheSeveritiesTickets()

Ticket::loadCacheSeveritiesTickets ( )

Charge dans cache la liste des sévérité de tickets (paramétrable dans dictionnaire)

Returns: int Number of lines loaded, 0 if already loaded, <0 if KO

Definition at line 1262 of file ticket.class.php.

◆ loadCacheTypesTickets()

Ticket::loadCacheTypesTickets ( )

Load into a cache the types of tickets (setup done into dictionaries)

Returns: int Number of lines loaded, 0 if already loaded, <0 if KO

Definition at line 1175 of file ticket.class.php.

◆ markAsRead()

Ticket::markAsRead	(	$user,
		$notrigger = `0`
	)

Mark a message as read.

Parameters

User	$user	Object user
int	$notrigger	No trigger

Returns: int <0 if KO, >0 if OK

Definition at line 1465 of file ticket.class.php.

◆ newMessage()

Ticket::newMessage	(		$user,
		&	$action,
			$private = `1`,
			$public_area = `0`
	)

Add new message on a ticket (private/public area).

Can also send it be email if GETPOST('send_email', 'int') is set.

Parameters

User	$user	User for action
string	$action	Action string
int	$private	1=Message is private. TODO Implement this. What does this means ?
int	$public_area	1=Is the public area

Returns: int

Definition at line 2486 of file ticket.class.php.

◆ printSelectStatus()

Ticket::printSelectStatus ( $selected = "" )

Print selected status.

Parameters

string $selected Selected status

Returns: void

Definition at line 1164 of file ticket.class.php.

◆ replaceThirdparty()

static Ticket::replaceThirdparty	(	$db,
		$origin_id,
		$dest_id
	)

static

Function used to replace a thirdparty id with another one.

Parameters

DoliDB	$db	Database handler
int	$origin_id	Old thirdparty id
int	$dest_id	New thirdparty id

Returns: bool

Definition at line 2998 of file ticket.class.php.

◆ searchContactByEmail()

Ticket::searchContactByEmail	(	$email,
		$socid = `''`,
		$case = `''`
	)

Search and fetch contacts by email.

Parameters

string	$email	Email
array	$socid	Limit to a thirdparty
string	$case	Respect case

Returns: array Array of contacts object

Definition at line 1970 of file ticket.class.php.

◆ searchSocidByEmail()

Ticket::searchSocidByEmail	(	$email,
		$type = `'0'`,
		$filters = `array()`,
		$clause = `'AND'`
	)

Search and fetch thirparties by email.

Parameters

string	$email	Email
int	$type	Type of thirdparties (0=any, 1=customer, 2=prospect, 3=supplier)
array	$filters	Array of couple field name/value to filter the companies with the same name
string	$clause	Clause for filters

Returns: array Array of thirdparties object

Definition at line 1906 of file ticket.class.php.

◆ sendLogByEmail()

Ticket::sendLogByEmail	(	$user,
		$message
	)

private

Send notification of changes by email.

Parameters

User	$user	User that create
string	$message	Log message

Returns: int <0 if KO, >0 if OK (number of emails sent)

Definition at line 1575 of file ticket.class.php.

◆ sendTicketMessageByEmail()

Ticket::sendTicketMessageByEmail	(	$subject,
		$message,
		$send_internal_cc = `0`,
		$array_receiver = `array()`,
		$filename_list = `array()`,
		$mimetype_list = `array()`,
		$mimefilename_list = `array()`
	)

Send ticket by email to linked contacts.

Parameters

string	$subject	Email subject
string	$message	Email message
int	$send_internal_cc	Receive a copy on internal email ($conf->global->TICKET_NOTIFICATION_EMAIL_FROM)
array	$array_receiver	Array of receiver. exemple array('name' => 'John Doe', 'email' => 'john@.nosp@m.doe..nosp@m.com', etc...)
array	$filename_list	List of files to attach (full path of filename on file system)
array	$mimetype_list	List of MIME type of attached files
array	$mimefilename_list	List of attached file name in message

Returns: boolean True if mail sent to at least one receiver, false otherwise

Definition at line 2812 of file ticket.class.php.

◆ setCategories()

Ticket::setCategories ( $categories )

Sets object to supplied categories.

Deletes object from existing categories not supplied. Adds it to non existing supplied categories. Existing categories are left untouch.

Parameters

int[] | int $categories Category or categories IDs

Returns: void

Definition at line 2441 of file ticket.class.php.

◆ setContract()

Ticket::setContract ( $contractid )

Link element with a contract.

Parameters

int $contractid Contract id to link element to

Returns: int <0 if KO, >0 if OK

Definition at line 2062 of file ticket.class.php.

◆ setCustomer()

Ticket::setCustomer ( $id )

Define parent commany of current ticket.

Parameters

int $id Id of thirdparty to set or '' to remove

Returns: int <0 if KO, >0 if OK

Definition at line 2014 of file ticket.class.php.

◆ setProgression()

Ticket::setProgression ( $percent )

Define progression of current ticket.

Parameters

int $percent Progression percent

Returns: int <0 if KO, >0 if OK

Definition at line 2038 of file ticket.class.php.

◆ update()

Ticket::update	(	$user = `0`,
		$notrigger = `0`
	)

Update object into database.

Parameters

User	$user	User that modifies
int	$notrigger	0=launch triggers after, 1=disable triggers

Returns: int <0 if KO, >0 if OK

Definition at line 853 of file ticket.class.php.

◆ verify()

Ticket::verify ( )

private

Check properties of ticket are ok (like ref, track_id, ...).

All properties must be already loaded on object (this->ref, this->track_id, ...).

Returns: int 0 if OK, <0 if KO

Definition at line 327 of file ticket.class.php.

Member Data Documentation

◆ $fields

Ticket::$fields

Initial value:

= array(
    'rowid' => array('type'=>'integer', 'label'=>'TechnicalID', 'position'=>1, 'visible'=>-2, 'enabled'=>1, 'position'=>1, 'notnull'=>1, 'index'=>1, 'comment'=>"Id"),
    'entity' => array('type'=>'integer', 'label'=>'Entity', 'visible'=>0, 'enabled'=>1, 'position'=>5, 'notnull'=>1, 'index'=>1),
    'ref' => array('type'=>'varchar(128)', 'label'=>'Ref', 'visible'=>1, 'enabled'=>1, 'position'=>10, 'notnull'=>1, 'index'=>1, 'searchall'=>1, 'comment'=>"Reference of object", 'css'=>'', 'showoncombobox'=>1),
    'track_id' => array('type'=>'varchar(255)', 'label'=>'TicketTrackId', 'visible'=>-2, 'enabled'=>1, 'position'=>11, 'notnull'=>-1, 'searchall'=>1, 'help'=>"Help text"),
    'fk_user_create' => array('type'=>'integer:User:user/class/user.class.php', 'label'=>'Author', 'visible'=>1, 'enabled'=>1, 'position'=>15, 'notnull'=>1, 'csslist'=>'tdoverflowmax100 maxwidth150onsmartphone'),
    'origin_email' => array('type'=>'mail', 'label'=>'OriginEmail', 'visible'=>-2, 'enabled'=>1, 'position'=>16, 'notnull'=>1, 'index'=>1, 'searchall'=>1, 'comment'=>"Reference of object", 'csslist'=>'tdoverflowmax150'),
    'subject' => array('type'=>'varchar(255)', 'label'=>'Subject', 'visible'=>1, 'enabled'=>1, 'position'=>18, 'notnull'=>-1, 'searchall'=>1, 'help'=>"", 'css'=>'maxwidth200 tdoverflowmax200', 'autofocusoncreate'=>1),
    'type_code' => array('type'=>'varchar(32)', 'label'=>'Type', 'visible'=>1, 'enabled'=>1, 'position'=>20, 'notnull'=>-1, 'help'=>"", 'csslist'=>'maxwidth125 tdoverflowmax50'),
    'category_code' => array('type'=>'varchar(32)', 'label'=>'TicketCategory', 'visible'=>-1, 'enabled'=>1, 'position'=>21, 'notnull'=>-1, 'help'=>"", 'css'=>'maxwidth100 tdoverflowmax200'),
    'severity_code' => array('type'=>'varchar(32)', 'label'=>'Severity', 'visible'=>1, 'enabled'=>1, 'position'=>22, 'notnull'=>-1, 'help'=>"", 'css'=>'maxwidth100'),
    'fk_soc' => array('type'=>'integer:Societe:societe/class/societe.class.php', 'label'=>'ThirdParty', 'visible'=>1, 'enabled'=>'$conf->societe->enabled', 'position'=>50, 'notnull'=>-1, 'index'=>1, 'searchall'=>1, 'help'=>"OrganizationEventLinkToThirdParty", 'css'=>'tdoverflowmax150 maxwidth150onsmartphone'),
    'notify_tiers_at_create' => array('type'=>'integer', 'label'=>'NotifyThirdparty', 'visible'=>-1, 'enabled'=>0, 'position'=>51, 'notnull'=>1, 'index'=>1),
    'fk_project' => array('type'=>'integer:Project:projet/class/project.class.php', 'label'=>'Project', 'visible'=>-1, 'enabled'=>'$conf->project->enabled', 'position'=>52, 'notnull'=>-1, 'index'=>1, 'help'=>"LinkToProject"),
    
    'datec' => array('type'=>'datetime', 'label'=>'DateCreation', 'visible'=>1, 'enabled'=>1, 'position'=>500, 'notnull'=>1, 'csslist'=>'nowraponall'),
    'date_read' => array('type'=>'datetime', 'label'=>'TicketReadOn', 'visible'=>-1, 'enabled'=>1, 'position'=>501, 'notnull'=>1),
    'date_last_msg_sent' => array('type'=>'datetime', 'label'=>'TicketLastMessageDate', 'visible'=>0, 'enabled'=>1, 'position'=>502, 'notnull'=>-1),
    'fk_user_assign' => array('type'=>'integer:User:user/class/user.class.php', 'label'=>'AssignedTo', 'visible'=>1, 'enabled'=>1, 'position'=>505, 'notnull'=>1, 'csslist'=>'tdoverflowmax100 maxwidth150onsmartphone'),
    'date_close' => array('type'=>'datetime', 'label'=>'TicketCloseOn', 'visible'=>-1, 'enabled'=>1, 'position'=>510, 'notnull'=>1),
    'tms' => array('type'=>'timestamp', 'label'=>'DateModification', 'visible'=>-1, 'enabled'=>1, 'position'=>520, 'notnull'=>1),
    'message' => array('type'=>'text', 'label'=>'Message', 'visible'=>-2, 'enabled'=>1, 'position'=>540, 'notnull'=>-1,),
    'email_msgid' => array('type'=>'varchar(255)', 'label'=>'EmailMsgID', 'visible'=>-2, 'enabled'=>1, 'position'=>540, 'notnull'=>-1, 'help'=>'EmailMsgIDDesc'),
    'progress' => array('type'=>'integer', 'label'=>'Progression', 'visible'=>-1, 'enabled'=>1, 'position'=>540, 'notnull'=>-1, 'css'=>'right', 'help'=>"", 'isameasure'=>2, 'csslist'=>'width50'),
    'resolution' => array('type'=>'integer', 'label'=>'Resolution', 'visible'=>-1, 'enabled'=>'$conf->global->TICKET_ENABLE_RESOLUTION', 'position'=>550, 'notnull'=>1),
    'fk_statut' => array('type'=>'integer', 'label'=>'Status', 'visible'=>1, 'enabled'=>1, 'position'=>600, 'notnull'=>1, 'index'=>1, 'arrayofkeyval'=>array(0 => 'Unread', 1 => 'Read', 3 => 'Answered', 4 => 'Assigned', 5 => 'InProgress', 6 => 'Waiting', 8 => 'SolvedClosed', 9 => 'Deleted')),
    'import_key' =>array('type'=>'varchar(14)', 'label'=>'ImportId', 'enabled'=>1, 'visible'=>-2, 'position'=>900),
  )

'type' field format ('integer', 'integer:ObjectClass:PathToClass[:AddCreateButtonOrNot[:Filter]]', 'sellist:TableName:LabelFieldName[:KeyFieldName[:KeyFieldParent[:Filter]]]', 'varchar(x)', 'double(24,8)', 'real', 'price', 'text', 'text:none', 'html', 'date', 'datetime', 'timestamp', 'duration', 'mail', 'phone', 'url', 'password') Note: Filter can be a string like "(t.ref:like:'SO-%') or (t.date_creation:<:'20160101') or (t.nature:is:NULL)" 'label' the translation key.

'picto' is code of a picto to show before value in forms 'enabled' is a condition when the field must be managed (Example: 1 or '$conf->global->MY_SETUP_PARAM) 'position' is the sort order of field. 'notnull' is set to 1 if not null in database. Set to -1 if we must set data to null if empty ('' or 0). 'visible' says if field is visible in list (Examples: 0=Not visible, 1=Visible on list and create/update/view forms, 2=Visible on list only, 3=Visible on create/update/view form only (not list), 4=Visible on list and update/view form only (not create). 5=Visible on list and view only (not create/not update). Using a negative value means field is not shown by default on list but can be selected for viewing) 'noteditable' says if field is not editable (1 or 0) 'default' is a default value for creation (can still be overwrote by the Setup of Default Values if field is editable in creation form). Note: If default is set to '(PROV)' and field is 'ref', the default value will be set to '(PROVid)' where id is rowid when a new record is created. 'index' if we want an index in database. 'foreignkey'=>'tablename.field' if the field is a foreign key (it is recommanded to name the field fk_...). 'searchall' is 1 if we want to search in this field when making a search from the quick search button. 'isameasure' must be set to 1 if you want to have a total on list for this field. Field type must be summable like integer or double(24,8). 'css' and 'cssview' and 'csslist' is the CSS style to use on field. 'css' is used in creation and update. 'cssview' is used in view mode. 'csslist' is used for columns in lists. For example: 'maxwidth200', 'wordbreak', 'tdoverflowmax200' 'help' is a 'TranslationString' to use to show a tooltip on field. You can also use 'TranslationString:keyfortooltiponlick' for a tooltip on click. 'showoncombobox' if value of the field must be visible into the label of the combobox that list record 'disabled' is 1 if we want to have the field locked by a 'disabled' attribute. In most cases, this is never set into the definition of $fields into class, but is set dynamically by some part of code. 'arrayofkeyval' to set list of value if type is a list of predefined values. For example: array("0"=>"Draft","1"=>"Active","-1"=>"Cancel") 'autofocusoncreate' to have field having the focus on a create form. Only 1 field should have this property set to 1. 'comment' is not used. You can store here any text of your choice. It is not used by application.

Note: To have value dynamic, you can set value to 0 in definition and edit the value on the fly into the constructor.

Definition at line 257 of file ticket.class.php.

The documentation for this class was generated from the following file:

dolibarr_16.0/htdocs/ticket/class/ticket.class.php

Public Member Functions

Static Public Member Functions

Public Attributes

Private Member Functions

Additional Inherited Members

Detailed Description

Constructor & Destructor Documentation

◆ __construct()

Member Function Documentation

◆ assignUser()

◆ close()

◆ copyFilesForTicket()

◆ create()

◆ createFromClone()

◆ createTicketMessage()

◆ delete()

◆ fetch()

◆ fetchAll()

◆ getDefaultRef()

◆ getIdTicketCustomerContact()

◆ getIdTicketCustomerInvolvedContact()

◆ getIdTicketInternalContact()

◆ getIdTicketInternalInvolvedContact()

◆ getInfosTicketExternalContact()

◆ getInfosTicketInternalContact()

◆ getLibStatut()

◆ getNomUrl()

◆ getTicketAllContacts()

◆ getTicketAllCustomerContacts()

◆ initAsSpecimen()

◆ is_photo_available()

◆ LibStatut()

◆ listeContact()

◆ load_board()

◆ load_state_board()

◆ loadCacheCategoriesTickets()

◆ loadCacheLogsTicket()

◆ loadCacheMsgsTicket()

◆ loadCacheSeveritiesTickets()

◆ loadCacheTypesTickets()

◆ markAsRead()

◆ newMessage()

◆ printSelectStatus()

◆ replaceThirdparty()

◆ searchContactByEmail()

◆ searchSocidByEmail()

◆ sendLogByEmail()

◆ sendTicketMessageByEmail()

◆ setCategories()

◆ setContract()

◆ setCustomer()

◆ setProgression()

◆ update()

◆ verify()

Member Data Documentation

◆ $fields