dolibarr  17.0.3
html.formticket.class.php
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1 <?php
2 /* Copyright (C) 2013-2015 Jean-François FERRY <hello@librethic.io>
3  * Copyright (C) 2016 Christophe Battarel <christophe@altairis.fr>
4  * Copyright (C) 2019 Frédéric France <frederic.france@netlogic.fr>
5  * Copyright (C) 2021 Juanjo Menent <jmenent@2byte.es>
6  * Copyright (C) 2021 Alexandre Spangaro <aspangaro@open-dsi.fr>
7  *
8  * This program is free software; you can redistribute it and/or modify
9  * it under the terms of the GNU General Public License as published by
10  * the Free Software Foundation; either version 3 of the License, or
11  * (at your option) any later version.
12  *
13  * This program is distributed in the hope that it will be useful,
14  * but WITHOUT ANY WARRANTY; without even the implied warranty of
15  * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
16  * GNU General Public License for more details.
17  *
18  * You should have received a copy of the GNU General Public License
19  * along with this program. If not, see <https://www.gnu.org/licenses/>.
20  */
21 
28 require_once DOL_DOCUMENT_ROOT . '/core/class/html.form.class.php';
29 require_once DOL_DOCUMENT_ROOT . '/core/class/html.formmail.class.php';
30 require_once DOL_DOCUMENT_ROOT . '/core/class/html.formprojet.class.php';
31 
32 if (!class_exists('FormCompany')) {
33  include DOL_DOCUMENT_ROOT.'/core/class/html.formcompany.class.php';
34 }
35 
45 {
49  public $db;
50 
54  public $track_id;
55 
59  public $fk_user_create;
60 
61  public $message;
62  public $topic_title;
63 
64  public $action;
65 
66  public $withtopic;
67  public $withemail;
68 
72  public $withsubstit;
73 
74  public $withfile;
75  public $withfilereadonly;
76 
77  public $backtopage;
78 
79  public $ispublic; // to show information or not into public form
80 
81  public $withtitletopic;
82  public $withtopicreadonly;
83  public $withreadid;
84 
85  public $withcompany; // to show company drop-down list
86  public $withfromsocid;
87  public $withfromcontactid;
88  public $withnotifytiersatcreate;
89  public $withusercreate; // to show name of creating user in form
90  public $withcreatereadonly;
91 
92  public $withref; // to show ref field
93 
94  public $withcancel;
95 
96  public $type_code;
97  public $category_code;
98  public $severity_code;
99 
100 
105  public $substit = array();
106  public $param = array();
107 
111  public $error;
112  public $errors = array();
113 
114 
120  public function __construct($db)
121  {
122  global $conf;
123 
124  $this->db = $db;
125 
126  $this->action = 'add';
127 
128  $this->withcompany = isModEnabled("societe");
129  $this->withfromsocid = 0;
130  $this->withfromcontactid = 0;
131  $this->withreadid=0;
132  //$this->withtitletopic='';
133  $this->withnotifytiersatcreate = 0;
134  $this->withusercreate = 1;
135  $this->withcreatereadonly = 1;
136  $this->withemail = 0;
137  $this->withref = 0;
138  $this->withextrafields = 0; // to show extrafields or not
139  //$this->withtopicreadonly=0;
140  }
141 
152  public function showForm($withdolfichehead = 0, $mode = 'edit', $public = 0, Contact $with_contact = null, $action = '')
153  {
154  global $conf, $langs, $user, $hookmanager;
155 
156  // Load translation files required by the page
157  $langs->loadLangs(array('other', 'mails', 'ticket'));
158 
159  $form = new Form($this->db);
160  $formcompany = new FormCompany($this->db);
161  $ticketstatic = new Ticket($this->db);
162 
163  $soc = new Societe($this->db);
164  if (!empty($this->withfromsocid) && $this->withfromsocid > 0) {
165  $soc->fetch($this->withfromsocid);
166  }
167 
168  $ticketstat = new Ticket($this->db);
169 
170  $extrafields = new ExtraFields($this->db);
171  $extrafields->fetch_name_optionals_label($ticketstat->table_element);
172 
173  print "\n<!-- Begin form TICKET -->\n";
174 
175  if ($withdolfichehead) {
176  print dol_get_fiche_head(null, 'card', '', 0, '');
177  }
178 
179  print '<form method="POST" '.($withdolfichehead ? '' : 'style="margin-bottom: 30px;" ').'name="ticket" id="form_create_ticket" enctype="multipart/form-data" action="'.(!empty($this->param["returnurl"]) ? $this->param["returnurl"] : $_SERVER['PHP_SELF']).'">';
180  print '<input type="hidden" name="token" value="'.newToken().'">';
181  print '<input type="hidden" name="action" value="'.$this->action.'">';
182  print '<input type="hidden" name="trackid" value="'.$this->trackid.'">';
183  foreach ($this->param as $key => $value) {
184  print '<input type="hidden" name="'.$key.'" value="'.$value.'">';
185  }
186  print '<input type="hidden" name="fk_user_create" value="'.$this->fk_user_create.'">';
187 
188  print '<table class="border centpercent">';
189 
190  if ($this->withref) {
191  // Ref
192  $defaultref = $ticketstat->getDefaultRef();
193  print '<tr><td class="titlefieldcreate"><span class="fieldrequired">'.$langs->trans("Ref").'</span></td><td>';
194  print '<input type="text" name="ref" value="'.dol_escape_htmltag(GETPOST("ref", 'alpha') ? GETPOST("ref", 'alpha') : $defaultref).'">';
195  print '</td></tr>';
196  }
197 
198  // TITLE
199  $email = GETPOSTISSET('email') ? GETPOST('email', 'alphanohtml') : '';
200  if ($this->withemail) {
201  print '<tr><td class="titlefield"><label for="email"><span class="fieldrequired">'.$langs->trans("Email").'</span></label></td><td>';
202  print '<input class="text minwidth200" id="email" name="email" value="'.$email.'" autofocus>';
203  print '</td></tr>';
204 
205  if ($with_contact) {
206  // contact search and result
207  $html_contact_search = '';
208  $html_contact_search .= '<tr id="contact_search_line">';
209  $html_contact_search .= '<td class="titlefield">';
210  $html_contact_search .= '<label for="contact"><span class="fieldrequired">' . $langs->trans('Contact') . '</span></label>';
211  $html_contact_search .= '<input type="hidden" id="contact_id" name="contact_id" value="" />';
212  $html_contact_search .= '</td>';
213  $html_contact_search .= '<td id="contact_search_result"></td>';
214  $html_contact_search .= '</tr>';
215  print $html_contact_search;
216  // contact lastname
217  $html_contact_lastname = '';
218  $html_contact_lastname .= '<tr id="contact_lastname_line" class="contact_field"><td class="titlefield"><label for="contact_lastname"><span class="fieldrequired">' . $langs->trans('Lastname') . '</span></label></td><td>';
219  $html_contact_lastname .= '<input type="text" id="contact_lastname" name="contact_lastname" value="' . dol_escape_htmltag(GETPOSTISSET('contact_lastname') ? GETPOST('contact_lastname', 'alphanohtml') : '') . '" />';
220  $html_contact_lastname .= '</td></tr>';
221  print $html_contact_lastname;
222  // contact firstname
223  $html_contact_firstname = '';
224  $html_contact_firstname .= '<tr id="contact_firstname_line" class="contact_field"><td class="titlefield"><label for="contact_firstname"><span class="fieldrequired">' . $langs->trans('Firstname') . '</span></label></td><td>';
225  $html_contact_firstname .= '<input type="text" id="contact_firstname" name="contact_firstname" value="' . dol_escape_htmltag(GETPOSTISSET('contact_firstname') ? GETPOST('contact_firstname', 'alphanohtml') : '') . '" />';
226  $html_contact_firstname .= '</td></tr>';
227  print $html_contact_firstname;
228  // company name
229  $html_company_name = '';
230  $html_company_name .= '<tr id="contact_company_name_line" class="contact_field"><td><label for="company_name"><span>' . $langs->trans('Company') . '</span></label></td><td>';
231  $html_company_name .= '<input type="text" id="company_name" name="company_name" value="' . dol_escape_htmltag(GETPOSTISSET('company_name') ? GETPOST('company_name', 'alphanohtml') : '') . '" />';
232  $html_company_name .= '</td></tr>';
233  print $html_company_name;
234  // contact phone
235  $html_contact_phone = '';
236  $html_contact_phone .= '<tr id="contact_phone_line" class="contact_field"><td><label for="contact_phone"><span>' . $langs->trans('Phone') . '</span></label></td><td>';
237  $html_contact_phone .= '<input type="text" id="contact_phone" name="contact_phone" value="' . dol_escape_htmltag(GETPOSTISSET('contact_phone') ? GETPOST('contact_phone', 'alphanohtml') : '') . '" />';
238  $html_contact_phone .= '</td></tr>';
239  print $html_contact_phone;
240 
241  // search contact form email
242  $langs->load('errors');
243  print '<script type="text/javascript">
244  jQuery(document).ready(function() {
245  var contact = jQuery.parseJSON("'.dol_escape_js(json_encode($with_contact), 2).'");
246  jQuery("#contact_search_line").hide();
247  if (contact) {
248  if (contact.id > 0) {
249  jQuery("#contact_search_line").show();
250  jQuery("#contact_id").val(contact.id);
251  jQuery("#contact_search_result").html(contact.firstname+" "+contact.lastname);
252  jQuery(".contact_field").hide();
253  } else {
254  jQuery(".contact_field").show();
255  }
256  }
257 
258  jQuery("#email").change(function() {
259  jQuery("#contact_search_line").show();
260  jQuery("#contact_search_result").html("'.dol_escape_js($langs->trans('Select2SearchInProgress')).'");
261  jQuery("#contact_id").val("");
262  jQuery("#contact_lastname").val("");
263  jQuery("#contact_firstname").val("");
264  jQuery("#company_name").val("");
265  jQuery("#contact_phone").val("");
266 
267  jQuery.getJSON(
268  "'.dol_escape_js(dol_buildpath('/public/ticket/ajax/ajax.php', 1)).'",
269  {
270  action: "getContacts",
271  email: jQuery("#email").val()
272  },
273  function(response) {
274  if (response.error) {
275  jQuery("#contact_search_result").html("<span class=\"error\">"+response.error+"</span>");
276  } else {
277  var contact_list = response.contacts;
278  if (contact_list.length == 1) {
279  var contact = contact_list[0];
280  jQuery("#contact_id").val(contact.id);
281  jQuery("#contact_search_result").html(contact.firstname+" "+contact.lastname);
282  jQuery(".contact_field").hide();
283  } else if (contact_list.length <= 0) {
284  jQuery("#contact_search_line").hide();
285  jQuery(".contact_field").show();
286  }
287  }
288  }
289  ).fail(function(jqxhr, textStatus, error) {
290  var error_msg = "'.dol_escape_js($langs->trans('ErrorAjaxRequestFailed')).'"+" ["+textStatus+"] : "+error;
291  jQuery("#contact_search_result").html("<span class=\"error\">"+error_msg+"</span>");
292  });
293  });
294  });
295  </script>';
296  }
297  }
298 
299  // If ticket created from another object
300  $subelement = '';
301  if (isset($this->param['origin']) && $this->param['originid'] > 0) {
302  // Parse element/subelement (ex: project_task)
303  $element = $subelement = $this->param['origin'];
304  $regs = array();
305  if (preg_match('/^([^_]+)_([^_]+)/i', $this->param['origin'], $regs)) {
306  $element = $regs[1];
307  $subelement = $regs[2];
308  }
309 
310  dol_include_once('/'.$element.'/class/'.$subelement.'.class.php');
311  $classname = ucfirst($subelement);
312  $objectsrc = new $classname($this->db);
313  $objectsrc->fetch(GETPOST('originid', 'int'));
314 
315  if (empty($objectsrc->lines) && method_exists($objectsrc, 'fetch_lines')) {
316  $objectsrc->fetch_lines();
317  }
318 
319  $objectsrc->fetch_thirdparty();
320  $newclassname = $classname;
321  print '<tr><td>'.$langs->trans($newclassname).'</td><td colspan="2"><input name="'.$subelement.'id" value="'.GETPOST('originid').'" type="hidden" />'.$objectsrc->getNomUrl(1).'</td></tr>';
322  }
323 
324  // Type of Ticket
325  print '<tr><td class="titlefield"><span class="fieldrequired"><label for="selecttype_code">'.$langs->trans("TicketTypeRequest").'</span></label></td><td>';
326  $this->selectTypesTickets((GETPOST('type_code', 'alpha') ? GETPOST('type_code', 'alpha') : $this->type_code), 'type_code', '', 2, 1, 0, 0, 'minwidth200');
327  print '</td></tr>';
328 
329  // Group => Category
330  print '<tr><td><span class="fieldrequired"><label for="selectcategory_code">'.$langs->trans("TicketCategory").'</span></label></td><td>';
331  $filter = '';
332  if ($public) {
333  $filter = 'public=1';
334  }
335  $selected = (GETPOST('category_code') ? GETPOST('category_code') : $this->category_code);
336  $this->selectGroupTickets($selected, 'category_code', $filter, 2, 1, 0, 0, 'minwidth200');
337  print '</td></tr>';
338 
339  // Severity => Priority
340  print '<tr><td><span class="fieldrequired"><label for="selectseverity_code">'.$langs->trans("TicketSeverity").'</span></label></td><td>';
341  $this->selectSeveritiesTickets((GETPOST('severity_code') ? GETPOST('severity_code') : $this->severity_code), 'severity_code', '', 2, 1);
342  print '</td></tr>';
343 
344  if (!empty($conf->knowledgemanagement->enabled)) {
345  // KM Articles
346  print '<tr id="KWwithajax" class="hidden"><td></td></tr>';
347  print '<!-- Script to manage change of ticket group -->
348  <script>
349  jQuery(document).ready(function() {
350  function groupticketchange(){
351  console.log("We called groupticketchange, so we try to load list KM linked to event");
352  $("#KWwithajax").html("");
353  idgroupticket = $("#selectcategory_code").val();
354 
355  console.log("We have selected id="+idgroupticket);
356 
357  if (idgroupticket != "") {
358  $.ajax({ url: \''.DOL_URL_ROOT.'/core/ajax/fetchKnowledgeRecord.php\',
359  data: { action: \'getKnowledgeRecord\', idticketgroup: idgroupticket, token: \''.newToken().'\', lang:\''.$langs->defaultlang.'\', public:'.($public).' },
360  type: \'GET\',
361  success: function(response) {
362  var urllist = \'\';
363  console.log("We received response "+response);
364  if (typeof response == "object") {
365  console.log("response is already type object, no need to parse it");
366  } else {
367  console.log("response is type "+(typeof response));
368  response = JSON.parse(response);
369  }
370  for (key in response) {
371  answer = response[key].answer;
372  urllist += \'<li><a href="#" title="\'+response[key].title+\'" class="button_KMpopup" data-html="\'+answer+\'">\' +response[key].title+\'</a></li>\';
373  }
374  if (urllist != "") {
375  $("#KWwithajax").html(\'<td>'.$langs->trans("KMFoundForTicketGroup").'</td><td><ul>\'+urllist+\'</ul></td>\');
376  $("#KWwithajax").show();
377  $(".button_KMpopup").on("click",function(){
378  console.log("Open popup with jQuery(...).dialog() with KM article")
379  var $dialog = $("<div></div>").html($(this).attr("data-html"))
380  .dialog({
381  autoOpen: false,
382  modal: true,
383  height: (window.innerHeight - 150),
384  width: "80%",
385  title: $(this).attr("title"),
386  });
387  $dialog.dialog("open");
388  console.log($dialog);
389  })
390  }
391  },
392  error : function(output) {
393  console.error("Error on Fetch of KM articles");
394  },
395  });
396  }
397  };
398  $("#selectcategory_code").on("change",function() { groupticketchange(); });
399  if ($("#selectcategory_code").val() != "") {
400  groupticketchange();
401  }
402  });
403  </script>'."\n";
404  }
405 
406  // Subject
407  if ($this->withtitletopic) {
408  print '<tr><td><label for="subject"><span class="fieldrequired">'.$langs->trans("Subject").'</span></label></td><td>';
409  // Answer to a ticket : display of the thread title in readonly
410  if ($this->withtopicreadonly) {
411  print $langs->trans('SubjectAnswerToTicket').' '.$this->topic_title;
412  } else {
413  if (isset($this->withreadid) && $this->withreadid > 0) {
414  $subject = $langs->trans('SubjectAnswerToTicket').' '.$this->withreadid.' : '.$this->topic_title;
415  } else {
416  $subject = GETPOST('subject', 'alpha');
417  }
418  print '<input class="text minwidth500" id="subject" name="subject" value="'.$subject.'"'.(empty($this->withemail)?' autofocus':'').' />';
419  }
420  print '</td></tr>';
421  }
422 
423  // MESSAGE
424  $msg = GETPOSTISSET('message') ? GETPOST('message', 'restricthtml') : '';
425  print '<tr><td><label for="message"><span class="fieldrequired">'.$langs->trans("Message").'</span></label></td><td>';
426 
427  // If public form, display more information
428  $toolbarname = 'dolibarr_notes';
429  if ($this->ispublic) {
430  $toolbarname = 'dolibarr_details';
431  print '<div class="warning hideonsmartphone">'.(getDolGlobalString("TICKET_PUBLIC_TEXT_HELP_MESSAGE", $langs->trans('TicketPublicPleaseBeAccuratelyDescribe'))).'</div>';
432  }
433  include_once DOL_DOCUMENT_ROOT.'/core/class/doleditor.class.php';
434  $uselocalbrowser = true;
435  $doleditor = new DolEditor('message', $msg, '100%', 230, $toolbarname, 'In', true, $uselocalbrowser, getDolGlobalInt('FCKEDITOR_ENABLE_TICKET'), ROWS_8, '90%');
436  $doleditor->Create();
437  print '</td></tr>';
438 
439  if ($public && !empty($conf->global->MAIN_SECURITY_ENABLECAPTCHA_TICKET)) {
440  require_once DOL_DOCUMENT_ROOT.'/core/lib/security2.lib.php';
441  print '<tr><td class="titlefield"><label for="email"><span class="fieldrequired">'.$langs->trans("SecurityCode").'</span></label></td><td>';
442  print '<span class="span-icon-security inline-block">';
443  print '<input id="securitycode" placeholder="'.$langs->trans("SecurityCode").'" class="flat input-icon-security width125" type="text" maxlength="5" name="code" tabindex="3" />';
444  print '</span>';
445  print '<span class="nowrap inline-block">';
446  print '<img class="inline-block valignmiddle" src="'.DOL_URL_ROOT.'/core/antispamimage.php" border="0" width="80" height="32" id="img_securitycode" />';
447  print '<a class="inline-block valignmiddle" href="" tabindex="4" data-role="button">'.img_picto($langs->trans("Refresh"), 'refresh', 'id="captcha_refresh_img"').'</a>';
448  print '</span>';
449  print '</td></tr>';
450  }
451 
452  // Categories
453  if (isModEnabled('categorie')) {
454  include_once DOL_DOCUMENT_ROOT.'/categories/class/categorie.class.php';
455  $cate_arbo = $form->select_all_categories(Categorie::TYPE_TICKET, '', 'parent', 64, 0, 1);
456 
457  if (count($cate_arbo)) {
458  // Categories
459  print '<tr><td class="wordbreak">'.$langs->trans("Categories").'</td><td>';
460  print img_picto('', 'category', 'class="pictofixedwidth"').$form->multiselectarray('categories', $cate_arbo, GETPOST('categories', 'array'), '', 0, 'quatrevingtpercent widthcentpercentminusx', 0, 0);
461  print "</td></tr>";
462  }
463  }
464 
465  // Attached files
466  if (!empty($this->withfile)) {
467  // Define list of attached files
468  $listofpaths = array();
469  $listofnames = array();
470  $listofmimes = array();
471  if (!empty($_SESSION["listofpaths"])) {
472  $listofpaths = explode(';', $_SESSION["listofpaths"]);
473  }
474 
475  if (!empty($_SESSION["listofnames"])) {
476  $listofnames = explode(';', $_SESSION["listofnames"]);
477  }
478 
479  if (!empty($_SESSION["listofmimes"])) {
480  $listofmimes = explode(';', $_SESSION["listofmimes"]);
481  }
482 
483  $out = '<tr>';
484  $out .= '<td>'.$langs->trans("MailFile").'</td>';
485  $out .= '<td>';
486  // TODO Trick to have param removedfile containing nb of image to delete. But this does not works without javascript
487  $out .= '<input type="hidden" class="removedfilehidden" name="removedfile" value="">'."\n";
488  $out .= '<script type="text/javascript">';
489  $out .= 'jQuery(document).ready(function () {';
490  $out .= ' jQuery(".removedfile").click(function() {';
491  $out .= ' jQuery(".removedfilehidden").val(jQuery(this).val());';
492  $out .= ' });';
493  $out .= '})';
494  $out .= '</script>'."\n";
495  if (count($listofpaths)) {
496  foreach ($listofpaths as $key => $val) {
497  $out .= '<div id="attachfile_'.$key.'">';
498  $out .= img_mime($listofnames[$key]).' '.$listofnames[$key];
499  if (!$this->withfilereadonly) {
500  $out .= ' <input type="image" style="border: 0px;" src="'.DOL_URL_ROOT.'/theme/'.$conf->theme.'/img/delete.png" value="'.($key + 1).'" class="removedfile" id="removedfile_'.$key.'" name="removedfile_'.$key.'" />';
501  }
502  $out .= '<br></div>';
503  }
504  } else {
505  $out .= $langs->trans("NoAttachedFiles").'<br>';
506  }
507  if ($this->withfile == 2) { // Can add other files
508  $maxfilesizearray = getMaxFileSizeArray();
509  $maxmin = $maxfilesizearray['maxmin'];
510  if ($maxmin > 0) {
511  $out .= '<input type="hidden" name="MAX_FILE_SIZE" value="'.($maxmin * 1024).'">'; // MAX_FILE_SIZE must precede the field type=file
512  }
513  $out .= '<input type="file" class="flat" id="addedfile" name="addedfile" value="'.$langs->trans("Upload").'" />';
514  $out .= ' ';
515  $out .= '<input type="submit" class="button smallpaddingimp reposition" id="addfile" name="addfile" value="'.$langs->trans("MailingAddFile").'" />';
516  }
517  $out .= "</td></tr>\n";
518 
519  print $out;
520  }
521 
522  // User of creation
523  if ($this->withusercreate > 0 && $this->fk_user_create) {
524  print '<tr><td class="titlefield">'.$langs->trans("CreatedBy").'</td><td>';
525  $langs->load("users");
526  $fuser = new User($this->db);
527 
528  if ($this->withcreatereadonly) {
529  if ($res = $fuser->fetch($this->fk_user_create)) {
530  print $fuser->getNomUrl(1);
531  }
532  }
533  print ' &nbsp; ';
534  print "</td></tr>\n";
535  }
536 
537  // Customer or supplier
538  if ($this->withcompany) {
539  // altairis: force company and contact id for external user
540  if (empty($user->socid)) {
541  // Company
542  print '<tr><td class="titlefield">'.$langs->trans("ThirdParty").'</td><td>';
543  $events = array();
544  $events[] = array('method' => 'getContacts', 'url' => dol_buildpath('/core/ajax/contacts.php', 1), 'htmlname' => 'contactid', 'params' => array('add-customer-contact' => 'disabled'));
545  print img_picto('', 'company', 'class="paddingright"');
546  print $form->select_company($this->withfromsocid, 'socid', '', 1, 1, '', $events, 0, 'minwidth200');
547  print '</td></tr>';
548  if (!empty($conf->use_javascript_ajax) && !empty($conf->global->COMPANY_USE_SEARCH_TO_SELECT)) {
549  $htmlname = 'socid';
550  print '<script type="text/javascript">
551  $(document).ready(function () {
552  jQuery("#'.$htmlname.'").change(function () {
553  var obj = '.json_encode($events).';
554  $.each(obj, function(key,values) {
555  if (values.method.length) {
556  runJsCodeForEvent'.$htmlname.'(values);
557  }
558  });
559  });
560 
561  function runJsCodeForEvent'.$htmlname.'(obj) {
562  console.log("Run runJsCodeForEvent'.$htmlname.'");
563  var id = $("#'.$htmlname.'").val();
564  var method = obj.method;
565  var url = obj.url;
566  var htmlname = obj.htmlname;
567  var showempty = obj.showempty;
568  $.getJSON(url,
569  {
570  action: method,
571  id: id,
572  htmlname: htmlname,
573  showempty: showempty
574  },
575  function(response) {
576  $.each(obj.params, function(key,action) {
577  if (key.length) {
578  var num = response.num;
579  if (num > 0) {
580  $("#" + key).removeAttr(action);
581  } else {
582  $("#" + key).attr(action, action);
583  }
584  }
585  });
586  $("select#" + htmlname).html(response.value);
587  if (response.num) {
588  var selecthtml_str = response.value;
589  var selecthtml_dom=$.parseHTML(selecthtml_str);
590  if (typeof(selecthtml_dom[0][0]) !== \'undefined\') {
591  $("#inputautocomplete"+htmlname).val(selecthtml_dom[0][0].innerHTML);
592  }
593  } else {
594  $("#inputautocomplete"+htmlname).val("");
595  }
596  $("select#" + htmlname).change(); /* Trigger event change */
597  }
598  );
599  }
600  });
601  </script>';
602  }
603 
604  // Contact and type
605  print '<tr><td>'.$langs->trans("Contact").'</td><td>';
606  // If no socid, set to -1 to avoid full contacts list
607  $selectedCompany = ($this->withfromsocid > 0) ? $this->withfromsocid : -1;
608  print img_picto('', 'contact', 'class="paddingright"');
609  print $form->selectcontacts($selectedCompany, $this->withfromcontactid, 'contactid', 3, '', '', 0, 'minwidth200');
610  print ' ';
611  $formcompany->selectTypeContact($ticketstatic, '', 'type', 'external', '', 0, 'maginleftonly');
612  print '</td></tr>';
613  } else {
614  print '<tr><td class="titlefield"><input type="hidden" name="socid" value="'.$user->socid.'"/></td>';
615  print '<td><input type="hidden" name="contactid" value="'.$user->contact_id.'"/></td>';
616  print '<td><input type="hidden" name="type" value="Z"/></td></tr>';
617  }
618 
619  // Notify thirdparty at creation
620  if (empty($this->ispublic)) {
621  print '<tr><td><label for="notify_tiers_at_create">'.$langs->trans("TicketNotifyTiersAtCreation").'</label></td><td>';
622  print '<input type="checkbox" id="notify_tiers_at_create" name="notify_tiers_at_create"'.($this->withnotifytiersatcreate ? ' checked="checked"' : '').'>';
623  print '</td></tr>';
624  }
625 
626  // User assigned
627  print '<tr><td>';
628  print $langs->trans("AssignedTo");
629  print '</td><td>';
630  print img_picto('', 'user', 'class="pictofixedwidth"');
631  print $form->select_dolusers(GETPOST('fk_user_assign', 'int'), 'fk_user_assign', 1);
632  print '</td>';
633  print '</tr>';
634  }
635 
636  if ($subelement != 'project') {
637  if (isModEnabled('project') && !$this->ispublic) {
638  $formproject = new FormProjets($this->db);
639  print '<tr><td><label for="project"><span class="">'.$langs->trans("Project").'</span></label></td><td>';
640  print img_picto('', 'project').$formproject->select_projects(-1, GETPOST('projectid', 'int'), 'projectid', 0, 0, 1, 1, 0, 0, 0, '', 1, 0, 'maxwidth500');
641  print '</td></tr>';
642  }
643  }
644 
645  // Other attributes
646  $parameters = array();
647  $reshook = $hookmanager->executeHooks('formObjectOptions', $parameters, $ticketstat, $action); // Note that $action and $object may have been modified by hook
648  if (empty($reshook)) {
649  print $ticketstat->showOptionals($extrafields, 'create');
650  }
651 
652  print '</table>';
653 
654  if ($withdolfichehead) {
655  print dol_get_fiche_end();
656  }
657 
658  print '<br><br>';
659 
660  print $form->buttonsSaveCancel(((isset($this->withreadid) && $this->withreadid > 0) ? "SendResponse" : "CreateTicket"), ($this->withcancel ? "Cancel" : ""));
661 
662  /*
663  print '<div class="center">';
664  print '<input type="submit" class="button" name="add" value="'.$langs->trans(($this->withreadid > 0 ? "SendResponse" : "CreateTicket")).'" />';
665  if ($this->withcancel) {
666  print " &nbsp; &nbsp; &nbsp;";
667  print '<input class="button button-cancel" type="submit" name="cancel" value="'.$langs->trans("Cancel").'">';
668  }
669  print '</div>';
670  */
671 
672  print '<input type="hidden" name="page_y">'."\n";
673 
674  print "</form>\n";
675  print "<!-- End form TICKET -->\n";
676  }
677 
692  public function selectTypesTickets($selected = '', $htmlname = 'tickettype', $filtertype = '', $format = 0, $empty = 0, $noadmininfo = 0, $maxlength = 0, $morecss = '', $multiselect = 0)
693  {
694  global $langs, $user;
695 
696  $selected = is_array($selected) ? $selected : (!empty($selected) ? explode(',', $selected) : array());
697  $ticketstat = new Ticket($this->db);
698 
699  dol_syslog(get_class($this) . "::select_types_tickets " . implode(';', $selected) . ", " . $htmlname . ", " . $filtertype . ", " . $format . ", " . $multiselect, LOG_DEBUG);
700 
701  $filterarray = array();
702 
703  if ($filtertype != '' && $filtertype != '-1') {
704  $filterarray = explode(',', $filtertype);
705  }
706 
707  $ticketstat->loadCacheTypesTickets();
708 
709  print '<select id="select'.$htmlname.'" class="flat minwidth100'.($morecss ? ' '.$morecss : '').'" name="'.$htmlname.($multiselect?'[]':'').'"'.($multiselect?' multiple':'').'>';
710  if ($empty) {
711  print '<option value="">&nbsp;</option>';
712  }
713 
714  if (is_array($ticketstat->cache_types_tickets) && count($ticketstat->cache_types_tickets)) {
715  foreach ($ticketstat->cache_types_tickets as $id => $arraytypes) {
716  // On passe si on a demande de filtrer sur des modes de paiments particuliers
717  if (count($filterarray) && !in_array($arraytypes['type'], $filterarray)) {
718  continue;
719  }
720 
721  // If 'showempty' is enabled we discard empty line because an empty line has already been output.
722  if ($empty && empty($arraytypes['code'])) {
723  continue;
724  }
725 
726  if ($format == 0) {
727  print '<option value="'.$id.'"';
728  }
729 
730  if ($format == 1) {
731  print '<option value="'.$arraytypes['code'].'"';
732  }
733 
734  if ($format == 2) {
735  print '<option value="'.$arraytypes['code'].'"';
736  }
737 
738  if ($format == 3) {
739  print '<option value="'.$id.'"';
740  }
741 
742  // If text is selected, we compare with code, otherwise with id
743  if (in_array($arraytypes['code'], $selected)) {
744  print ' selected="selected"';
745  } elseif (in_array($id, $selected)) {
746  print ' selected="selected"';
747  } elseif ($arraytypes['use_default'] == "1" && !$selected && !$empty) {
748  print ' selected="selected"';
749  }
750 
751  print '>';
752 
753  $value = '&nbsp;';
754  if ($format == 0) {
755  $value = ($maxlength ? dol_trunc($arraytypes['label'], $maxlength) : $arraytypes['label']);
756  } elseif ($format == 1) {
757  $value = $arraytypes['code'];
758  } elseif ($format == 2) {
759  $value = ($maxlength ? dol_trunc($arraytypes['label'], $maxlength) : $arraytypes['label']);
760  } elseif ($format == 3) {
761  $value = $arraytypes['code'];
762  }
763 
764  print $value ? $value : '&nbsp;';
765  print '</option>';
766  }
767  }
768  print '</select>';
769  if (isset($user->admin) && $user->admin && !$noadmininfo) {
770  print info_admin($langs->trans("YouCanChangeValuesForThisListFromDictionarySetup"), 1);
771  }
772 
773  print ajax_combobox('select'.$htmlname);
774  }
775 
791  public function selectGroupTickets($selected = '', $htmlname = 'ticketcategory', $filtertype = '', $format = 0, $empty = 0, $noadmininfo = 0, $maxlength = 0, $morecss = '', $use_multilevel = 0, $outputlangs = null)
792  {
793  global $conf, $langs, $user;
794 
795  dol_syslog(get_class($this)."::selectCategoryTickets ".$selected.", ".$htmlname.", ".$filtertype.", ".$format, LOG_DEBUG);
796 
797  if (is_null($outputlangs) || !is_object($outputlangs)) {
798  $outputlangs = $langs;
799  }
800  $outputlangs->load("ticket");
801 
802  $publicgroups = ($filtertype == 'public=1' || $filtertype == '(public:=:1)');
803 
804  $ticketstat = new Ticket($this->db);
805  $ticketstat->loadCacheCategoriesTickets($publicgroups ? 1 : -1); // get list of active ticket groups
806 
807  if ($use_multilevel <= 0) {
808  print '<select id="select'.$htmlname.'" class="flat minwidth100'.($morecss ? ' '.$morecss : '').'" name="'.$htmlname.'">';
809  if ($empty) {
810  print '<option value="">&nbsp;</option>';
811  }
812 
813  if (is_array($ticketstat->cache_category_tickets) && count($ticketstat->cache_category_tickets)) {
814  foreach ($ticketstat->cache_category_tickets as $id => $arraycategories) {
815  // Exclude some record
816  if ($publicgroups) {
817  if (empty($arraycategories['public'])) {
818  continue;
819  }
820  }
821 
822  // We discard empty line if showempty is on because an empty line has already been output.
823  if ($empty && empty($arraycategories['code'])) {
824  continue;
825  }
826 
827  $label = ($arraycategories['label'] != '-' ? $arraycategories['label'] : '');
828  if ($outputlangs->trans("TicketCategoryShort".$arraycategories['code']) != ("TicketCategoryShort".$arraycategories['code'])) {
829  $label = $outputlangs->trans("TicketCategoryShort".$arraycategories['code']);
830  } elseif ($outputlangs->trans($arraycategories['code']) != $arraycategories['code']) {
831  $label = $outputlangs->trans($arraycategories['code']);
832  }
833 
834  if ($format == 0) {
835  print '<option value="'.$id.'"';
836  }
837 
838  if ($format == 1) {
839  print '<option value="'.$arraycategories['code'].'"';
840  }
841 
842  if ($format == 2) {
843  print '<option value="'.$arraycategories['code'].'"';
844  }
845 
846  if ($format == 3) {
847  print '<option value="'.$id.'"';
848  }
849 
850  // If selected is text, we compare with code, otherwise with id
851  if (preg_match('/[a-z]/i', $selected) && $selected == $arraycategories['code']) {
852  print ' selected="selected"';
853  } elseif ($selected == $id) {
854  print ' selected="selected"';
855  } elseif ($arraycategories['use_default'] == "1" && !$selected && !$empty) {
856  print ' selected="selected"';
857  } elseif (count($ticketstat->cache_category_tickets) == 1) {
858  print ' selected="selected"';
859  }
860 
861  print '>';
862 
863  $value = '';
864  if ($format == 0) {
865  $value = ($maxlength ? dol_trunc($label, $maxlength) : $label);
866  }
867 
868  if ($format == 1) {
869  $value = $arraycategories['code'];
870  }
871 
872  if ($format == 2) {
873  $value = ($maxlength ? dol_trunc($label, $maxlength) : $label);
874  }
875 
876  if ($format == 3) {
877  $value = $arraycategories['code'];
878  }
879 
880  print $value ? $value : '&nbsp;';
881  print '</option>';
882  }
883  }
884  print '</select>';
885  if (isset($user->admin) && $user->admin && !$noadmininfo) {
886  print info_admin($langs->trans("YouCanChangeValuesForThisListFromDictionarySetup"), 1);
887  }
888 
889  print ajax_combobox('select'.$htmlname);
890  } elseif ($htmlname!='') {
891  $selectedgroups = array();
892  $groupvalue = "";
893  $groupticket=GETPOST($htmlname, 'aZ09');
894  $child_id=GETPOST($htmlname.'_child_id', 'aZ09')?GETPOST($htmlname.'_child_id', 'aZ09'):0;
895  if (!empty($groupticket)) {
896  $tmpgroupticket = $groupticket;
897  $sql = "SELECT ctc.rowid, ctc.fk_parent, ctc.code FROM ".$this->db->prefix()."c_ticket_category as ctc WHERE ctc.code = '".$this->db->escape($tmpgroupticket)."'";
898  $resql = $this->db->query($sql);
899  if ($resql) {
900  $obj = $this->db->fetch_object($resql);
901  $selectedgroups[] = $obj->code;
902  while ($obj->fk_parent > 0) {
903  $sql = "SELECT ctc.rowid, ctc.fk_parent, ctc.code FROM ".$this->db->prefix()."c_ticket_category as ctc WHERE ctc.rowid ='".$this->db->escape($obj->fk_parent)."'";
904  $resql = $this->db->query($sql);
905  if ($resql) {
906  $obj = $this->db->fetch_object($resql);
907  $selectedgroups[] = $obj->code;
908  }
909  }
910  }
911  }
912 
913  $arrayidused = array();
914  $arrayidusedconcat = array();
915  $arraycodenotparent = array();
916  $arraycodenotparent[] = "";
917 
918  $stringtoprint = '<span class="supportemailfield bold">'.$langs->trans("GroupOfTicket").'</span> ';
919  $stringtoprint .= '<select id ="'.$htmlname.'" class="minwidth500" child_id="0">';
920  $stringtoprint .= '<option value="">&nbsp;</option>';
921 
922  $sql = "SELECT ctc.rowid, ctc.code, ctc.label, ctc.fk_parent, ctc.public, ";
923  $sql .= $this->db->ifsql("ctc.rowid NOT IN (SELECT ctcfather.rowid FROM llx_c_ticket_category as ctcfather JOIN llx_c_ticket_category as ctcjoin ON ctcfather.rowid = ctcjoin.fk_parent)", "'NOTPARENT'", "'PARENT'")." as isparent";
924  $sql .= " FROM ".$this->db->prefix()."c_ticket_category as ctc";
925  $sql .= " WHERE ctc.active > 0 AND ctc.entity = ".((int) $conf->entity);
926  if ($filtertype == 'public=1') {
927  $sql .= " AND ctc.public = 1";
928  }
929  $sql .= " AND ctc.fk_parent = 0";
930  $sql .= $this->db->order('ctc.pos', 'ASC');
931 
932  $resql = $this->db->query($sql);
933  if ($resql) {
934  $num_rows_level0 = $this->db->num_rows($resql);
935  $i = 0;
936  while ($i < $num_rows_level0) {
937  $obj = $this->db->fetch_object($resql);
938  if ($obj) {
939  $label = ($obj->label != '-' ? $obj->label : '');
940  if ($outputlangs->trans("TicketCategoryShort".$obj->code) != ("TicketCategoryShort".$obj->code)) {
941  $label = $outputlangs->trans("TicketCategoryShort".$obj->code);
942  } elseif ($outputlangs->trans($obj->code) != $obj->code) {
943  $label = $outputlangs->trans($obj->code);
944  }
945 
946  $grouprowid = $obj->rowid;
947  $groupvalue = $obj->code;
948  $grouplabel = $label;
949 
950  $isparent = $obj->isparent;
951  if (is_array($selectedgroups)) {
952  $iselected = in_array($obj->code, $selectedgroups) ?'selected':'';
953  } else {
954  $iselected = $groupticket == $obj->code ?'selected':'';
955  }
956  $stringtoprint .= '<option '.$iselected.' class="'.$htmlname.dol_escape_htmltag($grouprowid).'" value="'.dol_escape_htmltag($groupvalue).'" data-html="'.dol_escape_htmltag($grouplabel).'">'.dol_escape_htmltag($grouplabel).'</option>';
957  if ($isparent == 'NOTPARENT') {
958  $arraycodenotparent[] = $groupvalue;
959  }
960  $arrayidused[] = $grouprowid;
961  $arrayidusedconcat[] = $grouprowid;
962  }
963  $i++;
964  }
965  } else {
966  dol_print_error($this->db);
967  }
968  if (count($arrayidused) == 1) {
969  return '<input type="hidden" name="'.$htmlname.'" id="'.$htmlname.'" value="'.dol_escape_htmltag($groupvalue).'">';
970  } else {
971  $stringtoprint .= '<input type="hidden" name="'.$htmlname.'" id="'.$htmlname.'_select" class="maxwidth500 minwidth400">';
972  $stringtoprint .= '<input type="hidden" name="'.$htmlname.'_child_id" id="'.$htmlname.'_select_child_id" class="maxwidth500 minwidth400">';
973  }
974  $stringtoprint .= '</select>&nbsp;';
975 
976  $levelid = 1; // The first combobox
977  while ($levelid <= $use_multilevel) { // Loop to take the child of the combo
978  $tabscript = array();
979  $stringtoprint .= '<select id ="'.$htmlname.'_child_'.$levelid.'" class="maxwidth500 minwidth400 groupticketchild" child_id="'.$levelid.'">';
980  $stringtoprint .= '<option value="">&nbsp;</option>';
981 
982  $sql = "SELECT ctc.rowid, ctc.code, ctc.label, ctc.fk_parent, ctc.public, ctcjoin.code as codefather";
983  $sql .= " FROM ".$this->db->prefix()."c_ticket_category as ctc";
984  $sql .= " JOIN ".$this->db->prefix()."c_ticket_category as ctcjoin ON ctc.fk_parent = ctcjoin.rowid";
985  $sql .= " WHERE ctc.active > 0 AND ctc.entity = ".((int) $conf->entity);
986  $sql .= " AND ctc.rowid NOT IN (".$this->db->sanitize(join(',', $arrayidusedconcat)).")";
987 
988  if ($filtertype == 'public=1') {
989  $sql .= " AND ctc.public = 1";
990  }
991  // Add a test to take only record that are direct child
992  if (!empty($arrayidused)) {
993  $sql .= " AND ctc.fk_parent IN ( ";
994  foreach ($arrayidused as $idused) {
995  $sql .= $idused.", ";
996  }
997  $sql = substr($sql, 0, -2);
998  $sql .= ")";
999  } else {
1000  }
1001  $sql .= $this->db->order('ctc.pos', 'ASC');
1002 
1003  $resql = $this->db->query($sql);
1004  if ($resql) {
1005  $num_rows = $this->db->num_rows($resql);
1006  $i = 0;
1007  $arrayidused=array();
1008  while ($i < $num_rows) {
1009  $obj = $this->db->fetch_object($resql);
1010  if ($obj) {
1011  $label = ($obj->label != '-' ? $obj->label : '');
1012  if ($outputlangs->trans("TicketCategoryShort".$obj->code) != ("TicketCategoryShort".$obj->code)) {
1013  $label = $outputlangs->trans("TicketCategoryShort".$obj->code);
1014  } elseif ($outputlangs->trans($obj->code) != $obj->code) {
1015  $label = $outputlangs->trans($obj->code);
1016  }
1017 
1018  $grouprowid = $obj->rowid;
1019  $groupvalue = $obj->code;
1020  $grouplabel = $label;
1021  $isparent = $obj->isparent;
1022  $fatherid = $obj->fk_parent;
1023  $arrayidused[] = $grouprowid;
1024  $arrayidusedconcat[] = $grouprowid;
1025  $groupcodefather = $obj->codefather;
1026  if ($isparent == 'NOTPARENT') {
1027  $arraycodenotparent[] = $groupvalue;
1028  }
1029  if (is_array($selectedgroups)) {
1030  $iselected = in_array($obj->code, $selectedgroups) ?'selected':'';
1031  } else {
1032  $iselected = $groupticket == $obj->code ?'selected':'';
1033  }
1034  $stringtoprint .= '<option '.$iselected.' class="'.$htmlname.'_'.dol_escape_htmltag($fatherid).'_child_'.$levelid.'" value="'.dol_escape_htmltag($groupvalue).'" data-html="'.dol_escape_htmltag($grouplabel).'">'.dol_escape_htmltag($grouplabel).'</option>';
1035  if (empty($tabscript[$groupcodefather])) {
1036  $tabscript[$groupcodefather] = 'if ($("#'.$htmlname.($levelid > 1 ?'_child_'.$levelid-1:'').'").val() == "'.dol_escape_js($groupcodefather).'"){
1037  $(".'.$htmlname.'_'.dol_escape_htmltag($fatherid).'_child_'.$levelid.'").show()
1038  console.log("We show childs tickets of '.$groupcodefather.' group ticket")
1039  }else{
1040  $(".'.$htmlname.'_'.dol_escape_htmltag($fatherid).'_child_'.$levelid.'").hide()
1041  console.log("We hide childs tickets of '.$groupcodefather.' group ticket")
1042  }';
1043  }
1044  }
1045  $i++;
1046  }
1047  } else {
1048  dol_print_error($this->db);
1049  }
1050  $stringtoprint .='</select>';
1051 
1052  $stringtoprint .='<script>';
1053  $stringtoprint .='arraynotparents = '.json_encode($arraycodenotparent).';'; // when the last visible combo list is number x, this is the array of group
1054  $stringtoprint .='if (arraynotparents.includes($("#'.$htmlname.($levelid > 1 ?'_child_'.$levelid-1:'').'").val())){
1055  console.log("'.$htmlname.'_child_'.$levelid.'")
1056  if($("#'.$htmlname.'_child_'.$levelid.'").val() == "" && ($("#'.$htmlname.'_child_'.$levelid.'").attr("child_id")>'.$child_id.')){
1057  $("#'.$htmlname.'_child_'.$levelid.'").hide();
1058  console.log("We hide '.$htmlname.'_child_'.$levelid.' input")
1059  }
1060  if(arraynotparents.includes("'.$groupticket.'") && '.$child_id.' == 0){
1061  $("#ticketcategory_select_child_id").val($("#'.$htmlname.'").attr("child_id"))
1062  $("#ticketcategory_select").val($("#'.$htmlname.'").val()) ;
1063  console.log("We choose '.$htmlname.' input and reload hidden input");
1064  }
1065  }
1066  $("#'.$htmlname.($levelid > 1 ?'_child_'.$levelid-1:'').'").change(function() {
1067  child_id = $("#'.$htmlname.($levelid > 1 ?'_child_'.$levelid:'').'").attr("child_id");
1068 
1069  /* Change of value to select this value*/
1070  if (arraynotparents.includes($(this).val()) || $(this).attr("child_id") == '.$use_multilevel.') {
1071  $("#ticketcategory_select").val($(this).val());
1072  $("#ticketcategory_select_child_id").val($(this).attr("child_id")) ;
1073  console.log("We choose to select "+ $(this).val());
1074  }else{
1075  if ($("#'.$htmlname.'_child_'.$levelid.' option").length <= 1) {
1076  $("#ticketcategory_select").val($(this).val());
1077  $("#ticketcategory_select_child_id").val($(this).attr("child_id"));
1078  console.log("We choose to select "+ $(this).val() + " and next combo has no item, so we keep this selection");
1079  } else {
1080  console.log("We choose to select "+ $(this).val() + " but next combo has some item, so we clean selected item");
1081  $("#ticketcategory_select").val("");
1082  $("#ticketcategory_select_child_id").val("");
1083  }
1084  }
1085 
1086  console.log("We select a new value into combo child_id="+child_id);
1087 
1088  // Hide all selected box that are child of the one modified
1089  $(".groupticketchild").each(function(){
1090  if ($(this).attr("child_id") > child_id) {
1091  console.log("hide child_id="+$(this).attr("child_id"));
1092  $(this).val("");
1093  $(this).hide();
1094  }
1095  })
1096 
1097  // Now we enable the next combo
1098  $("#'.$htmlname.'_child_'.$levelid.'").val("");
1099  if (!arraynotparents.includes($(this).val()) && $("#'.$htmlname.'_child_'.$levelid.' option").length > 1) {
1100  console.log($("#'.$htmlname.'_child_'.$levelid.' option").length);
1101  $("#'.$htmlname.'_child_'.$levelid.'").show()
1102  } else {
1103  $("#'.$htmlname.'_child_'.$levelid.'").hide()
1104  }
1105  ';
1106  $levelid++;
1107  foreach ($tabscript as $script) {
1108  $stringtoprint .= $script;
1109  };
1110  $stringtoprint .='})';
1111  $stringtoprint .='</script>';
1112  }
1113  $stringtoprint .='<script>';
1114  $stringtoprint .='$("#'.$htmlname.'_child_'.$use_multilevel.'").change(function() {
1115  $("#ticketcategory_select").val($(this).val());
1116  $("#ticketcategory_select_child_id").val($(this).attr("child_id"));
1117  console.log($("#ticketcategory_select").val());
1118  })';
1119  $stringtoprint .='</script>';
1120  $stringtoprint .= ajax_combobox($htmlname);
1121 
1122  return $stringtoprint;
1123  }
1124  }
1125 
1139  public function selectSeveritiesTickets($selected = '', $htmlname = 'ticketseverity', $filtertype = '', $format = 0, $empty = 0, $noadmininfo = 0, $maxlength = 0, $morecss = '')
1140  {
1141  global $langs, $user;
1142 
1143  $ticketstat = new Ticket($this->db);
1144 
1145  dol_syslog(get_class($this)."::selectSeveritiesTickets ".$selected.", ".$htmlname.", ".$filtertype.", ".$format, LOG_DEBUG);
1146 
1147  $filterarray = array();
1148 
1149  if ($filtertype != '' && $filtertype != '-1') {
1150  $filterarray = explode(',', $filtertype);
1151  }
1152 
1153  $ticketstat->loadCacheSeveritiesTickets();
1154 
1155  print '<select id="select'.$htmlname.'" class="flat minwidth100'.($morecss ? ' '.$morecss : '').'" name="'.$htmlname.'">';
1156  if ($empty) {
1157  print '<option value="">&nbsp;</option>';
1158  }
1159 
1160  if (is_array($ticketstat->cache_severity_tickets) && count($ticketstat->cache_severity_tickets)) {
1161  foreach ($ticketstat->cache_severity_tickets as $id => $arrayseverities) {
1162  // On passe si on a demande de filtrer sur des modes de paiments particuliers
1163  if (count($filterarray) && !in_array($arrayseverities['type'], $filterarray)) {
1164  continue;
1165  }
1166 
1167  // We discard empty line if showempty is on because an empty line has already been output.
1168  if ($empty && empty($arrayseverities['code'])) {
1169  continue;
1170  }
1171 
1172  if ($format == 0) {
1173  print '<option value="'.$id.'"';
1174  }
1175 
1176  if ($format == 1) {
1177  print '<option value="'.$arrayseverities['code'].'"';
1178  }
1179 
1180  if ($format == 2) {
1181  print '<option value="'.$arrayseverities['code'].'"';
1182  }
1183 
1184  if ($format == 3) {
1185  print '<option value="'.$id.'"';
1186  }
1187 
1188  // If text is selected, we compare with code, otherwise with id
1189  if (preg_match('/[a-z]/i', $selected) && $selected == $arrayseverities['code']) {
1190  print ' selected="selected"';
1191  } elseif ($selected == $id) {
1192  print ' selected="selected"';
1193  } elseif ($arrayseverities['use_default'] == "1" && !$selected && !$empty) {
1194  print ' selected="selected"';
1195  }
1196 
1197  print '>';
1198 
1199  $value = '';
1200  if ($format == 0) {
1201  $value = ($maxlength ? dol_trunc($arrayseverities['label'], $maxlength) : $arrayseverities['label']);
1202  }
1203 
1204  if ($format == 1) {
1205  $value = $arrayseverities['code'];
1206  }
1207 
1208  if ($format == 2) {
1209  $value = ($maxlength ? dol_trunc($arrayseverities['label'], $maxlength) : $arrayseverities['label']);
1210  }
1211 
1212  if ($format == 3) {
1213  $value = $arrayseverities['code'];
1214  }
1215 
1216  print $value ? $value : '&nbsp;';
1217  print '</option>';
1218  }
1219  }
1220  print '</select>';
1221  if (isset($user->admin) && $user->admin && !$noadmininfo) {
1222  print info_admin($langs->trans("YouCanChangeValuesForThisListFromDictionarySetup"), 1);
1223  }
1224 
1225  print ajax_combobox('select'.$htmlname);
1226  }
1227 
1228  // phpcs:disable PEAR.NamingConventions.ValidFunctionName.ScopeNotCamelCaps
1234  public function clear_attached_files()
1235  {
1236  // phpcs:enable
1237  global $conf, $user;
1238  require_once DOL_DOCUMENT_ROOT.'/core/lib/files.lib.php';
1239 
1240  // Set tmp user directory
1241  $vardir = $conf->user->dir_output."/".$user->id;
1242  $upload_dir = $vardir.'/temp/'; // TODO Add $keytoavoidconflict in upload_dir path
1243  if (is_dir($upload_dir)) {
1244  dol_delete_dir_recursive($upload_dir);
1245  }
1246 
1247  if (!empty($this->trackid)) { // TODO Always use trackid (ticXXX) instead of track_id (abcd123)
1248  $keytoavoidconflict = '-'.$this->trackid;
1249  } else {
1250  $keytoavoidconflict = empty($this->track_id) ? '' : '-'.$this->track_id;
1251  }
1252  unset($_SESSION["listofpaths".$keytoavoidconflict]);
1253  unset($_SESSION["listofnames".$keytoavoidconflict]);
1254  unset($_SESSION["listofmimes".$keytoavoidconflict]);
1255  }
1256 
1263  public function showMessageForm($width = '40%')
1264  {
1265  global $conf, $langs, $user, $hookmanager, $form, $mysoc;
1266 
1267  $formmail = new FormMail($this->db);
1268  $addfileaction = 'addfile';
1269 
1270  if (!is_object($form)) {
1271  $form = new Form($this->db);
1272  }
1273 
1274  // Load translation files required by the page
1275  $langs->loadLangs(array('other', 'mails'));
1276 
1277  // Clear temp files. Must be done at beginning, before call of triggers
1278  if (GETPOST('mode', 'alpha') == 'init' || (GETPOST('modelselected') && GETPOST('modelmailselected', 'alpha') && GETPOST('modelmailselected', 'alpha') != '-1')) {
1279  $this->clear_attached_files();
1280  }
1281 
1282  // Define output language
1283  $outputlangs = $langs;
1284  $newlang = '';
1285  if (getDolGlobalInt('MAIN_MULTILANGS') && empty($newlang) && isset($this->param['langsmodels'])) {
1286  $newlang = $this->param['langsmodels'];
1287  }
1288  if (!empty($newlang)) {
1289  $outputlangs = new Translate("", $conf);
1290  $outputlangs->setDefaultLang($newlang);
1291  $outputlangs->load('other');
1292  }
1293 
1294  // Get message template for $this->param["models"] into c_email_templates
1295  $arraydefaultmessage = -1;
1296  if (isset($this->param['models']) && $this->param['models'] != 'none') {
1297  $model_id = 0;
1298  if (array_key_exists('models_id', $this->param)) {
1299  $model_id = (int) $this->param["models_id"];
1300  }
1301 
1302  $arraydefaultmessage = $formmail->getEMailTemplate($this->db, $this->param["models"], $user, $outputlangs, $model_id); // If $model_id is empty, preselect the first one
1303  }
1304 
1305  // Define list of attached files
1306  $listofpaths = array();
1307  $listofnames = array();
1308  $listofmimes = array();
1309 
1310  if (!empty($this->trackid)) {
1311  $keytoavoidconflict = '-'.$this->trackid;
1312  } else {
1313  $keytoavoidconflict = empty($this->track_id) ? '' : '-'.$this->track_id; // track_id instead of trackid
1314  }
1315  //var_dump($keytoavoidconflict);
1316  if (GETPOST('mode', 'alpha') == 'init' || (GETPOST('modelselected') && GETPOST('modelmailselected', 'alpha') && GETPOST('modelmailselected', 'alpha') != '-1')) {
1317  if (!empty($arraydefaultmessage->joinfiles) && !empty($this->param['fileinit']) && is_array($this->param['fileinit'])) {
1318  foreach ($this->param['fileinit'] as $file) {
1319  $formmail->add_attached_files($file, basename($file), dol_mimetype($file));
1320  }
1321  }
1322  }
1323  //var_dump($_SESSION);
1324  //var_dump($_SESSION["listofpaths".$keytoavoidconflict]);
1325  if (!empty($_SESSION["listofpaths".$keytoavoidconflict])) {
1326  $listofpaths = explode(';', $_SESSION["listofpaths".$keytoavoidconflict]);
1327  }
1328  if (!empty($_SESSION["listofnames".$keytoavoidconflict])) {
1329  $listofnames = explode(';', $_SESSION["listofnames".$keytoavoidconflict]);
1330  }
1331  if (!empty($_SESSION["listofmimes".$keytoavoidconflict])) {
1332  $listofmimes = explode(';', $_SESSION["listofmimes".$keytoavoidconflict]);
1333  }
1334 
1335  // Define output language
1336  $outputlangs = $langs;
1337  $newlang = '';
1338  if (getDolGlobalInt('MAIN_MULTILANGS') && empty($newlang) && isset($this->param['langsmodels'])) {
1339  $newlang = $this->param['langsmodels'];
1340  }
1341  if (!empty($newlang)) {
1342  $outputlangs = new Translate("", $conf);
1343  $outputlangs->setDefaultLang($newlang);
1344  $outputlangs->load('other');
1345  }
1346 
1347  print "\n<!-- Begin message_form TICKET -->\n";
1348 
1349  $send_email = GETPOST('send_email', 'int') ? GETPOST('send_email', 'int') : 0;
1350 
1351 
1352  // Example 1 : Adding jquery code
1353  print '<script type="text/javascript">
1354  jQuery(document).ready(function() {
1355  send_email=' . $send_email.';
1356  if (send_email) {
1357  if (!jQuery("#send_msg_email").is(":checked")) {
1358  jQuery("#send_msg_email").prop("checked", true).trigger("change");
1359  }
1360  jQuery(".email_line").show();
1361  } else {
1362  if (!jQuery("#private_message").is(":checked")) {
1363  jQuery("#private_message").prop("checked", true).trigger("change");
1364  }
1365  jQuery(".email_line").hide();
1366  }';
1367 
1368  // If constant set, allow to send private messages as email
1369  if (empty($conf->global->TICKET_SEND_PRIVATE_EMAIL)) {
1370  print 'jQuery("#send_msg_email").click(function() {
1371  if(jQuery(this).is(":checked")) {
1372  if (jQuery("#private_message").is(":checked")) {
1373  jQuery("#private_message").prop("checked", false).trigger("change");
1374  }
1375  jQuery(".email_line").show();
1376  }
1377  else {
1378  jQuery(".email_line").hide();
1379  }
1380  });
1381 
1382  jQuery("#private_message").click(function() {
1383  if (jQuery(this).is(":checked")) {
1384  if (jQuery("#send_msg_email").is(":checked")) {
1385  jQuery("#send_msg_email").prop("checked", false).trigger("change");
1386  }
1387  jQuery(".email_line").hide();
1388  }
1389  });';
1390  }
1391 
1392  print '});
1393  </script>';
1394 
1395 
1396 
1397  print '<form method="post" name="ticket" id="ticket" enctype="multipart/form-data" action="'.$this->param["returnurl"].'">';
1398  print '<input type="hidden" name="token" value="'.newToken().'">';
1399  print '<input type="hidden" name="action" value="'.$this->action.'">';
1400  print '<input type="hidden" name="actionbis" value="add_message">';
1401  print '<input type="hidden" name="backtopage" value="'.$this->backtopage.'">';
1402  if (!empty($this->trackid)) {
1403  print '<input type="hidden" name="trackid" value="'.$this->trackid.'">';
1404  } else {
1405  print '<input type="hidden" name="trackid" value="'.(empty($this->track_id) ? '' : $this->track_id).'">';
1406  $keytoavoidconflict = empty($this->track_id) ? '' : '-'.$this->track_id; // track_id instead of trackid
1407  }
1408  foreach ($this->param as $key => $value) {
1409  print '<input type="hidden" name="'.$key.'" value="'.$value.'">';
1410  }
1411 
1412  // Get message template
1413  $model_id = 0;
1414  if (array_key_exists('models_id', $this->param)) {
1415  $model_id = $this->param["models_id"];
1416  $arraydefaultmessage = $formmail->getEMailTemplate($this->db, $this->param["models"], $user, $outputlangs, $model_id);
1417  }
1418 
1419  $result = $formmail->fetchAllEMailTemplate(!empty($this->param["models"]) ? $this->param["models"] : "", $user, $outputlangs);
1420  if ($result < 0) {
1421  setEventMessages($this->error, $this->errors, 'errors');
1422  }
1423  $modelmail_array = array();
1424  foreach ($formmail->lines_model as $line) {
1425  $modelmail_array[$line->id] = $line->label;
1426  }
1427 
1428  print '<table class="border" width="'.$width.'">';
1429 
1430  // External users can't send message email
1431  if ($user->hasRight("ticket", "write") && !$user->socid) {
1432  $ticketstat = new Ticket($this->db);
1433  $res = $ticketstat->fetch('', '', $this->track_id);
1434 
1435  print '<tr><td></td><td>';
1436  $checkbox_selected = (GETPOST('send_email') == "1" ? ' checked' : (getDolGlobalInt('TICKETS_MESSAGE_FORCE_MAIL')?'checked':''));
1437  print '<input type="checkbox" name="send_email" value="1" id="send_msg_email" '.$checkbox_selected.'/> ';
1438  print '<label for="send_msg_email">'.$langs->trans('SendMessageByEmail').'</label>';
1439  $texttooltip = $langs->trans("TicketMessageSendEmailHelp", '{s1}');
1440  $texttooltip = str_replace('{s1}', $langs->trans('MarkMessageAsPrivate'), $texttooltip);
1441  print ' '.$form->textwithpicto('', $texttooltip, 1, 'help');
1442  print '</td></tr>';
1443 
1444  // Private message (not visible by customer/external user)
1445  if (!$user->socid) {
1446  print '<tr><td></td><td>';
1447  $checkbox_selected = (GETPOST('private_message', 'alpha') == "1" ? ' checked' : '');
1448  print '<input type="checkbox" name="private_message" value="1" id="private_message" '.$checkbox_selected.'/> ';
1449  print '<label for="private_message">'.$langs->trans('MarkMessageAsPrivate').'</label>';
1450  print ' '.$form->textwithpicto('', $langs->trans("TicketMessagePrivateHelp"), 1, 'help');
1451  print '</td></tr>';
1452  }
1453 
1454  // Zone to select its email template
1455  if (count($modelmail_array) > 0) {
1456  print '<tr class="email_line"><td></td><td colspan="2"><div style="padding: 3px 0 3px 0">'."\n";
1457  print $langs->trans('SelectMailModel').': '.$formmail->selectarray('modelmailselected', $modelmail_array, $this->param['models_id'], 1, 0, "", "", 0, 0, 0, '', 'minwidth200');
1458  if ($user->admin) {
1459  print info_admin($langs->trans("YouCanChangeValuesForThisListFromDictionarySetup"), 1);
1460  }
1461  print ' &nbsp; ';
1462  print '<input type="submit" class="button" value="'.$langs->trans('Apply').'" name="modelselected" id="modelselected">';
1463  print '</div></td>';
1464  }
1465 
1466  // Subject
1467  print '<tr class="email_line"><td>'.$langs->trans('Subject').'</td>';
1468  print '<td><input type="text" class="text minwidth500" name="subject" value="['.getDolGlobalString('MAIN_INFO_SOCIETE_NOM').' - '.$langs->trans("Ticket").' '.$ticketstat->ref.'] '.$langs->trans('TicketNewMessage').'" />';
1469  print '</td></tr>';
1470 
1471  // Recipients / adressed-to
1472  print '<tr class="email_line"><td>'.$langs->trans('MailRecipients').'</td><td>';
1473  if ($res) {
1474  // Retrieve email of all contacts (internal and external)
1475  $contacts = $ticketstat->getInfosTicketInternalContact();
1476  $contacts = array_merge($contacts, $ticketstat->getInfosTicketExternalContact());
1477 
1478  $sendto = array();
1479 
1480  // Build array to display recipient list
1481  if (is_array($contacts) && count($contacts) > 0) {
1482  foreach ($contacts as $key => $info_sendto) {
1483  if ($info_sendto['email'] != '') {
1484  $sendto[] = dol_escape_htmltag(trim($info_sendto['firstname']." ".$info_sendto['lastname'])." <".$info_sendto['email'].">").' <small class="opacitymedium">('.dol_escape_htmltag($info_sendto['libelle']).")</small>";
1485  }
1486  }
1487  }
1488 
1489  if ($ticketstat->origin_email && !in_array($ticketstat->origin_email, $sendto)) {
1490  $sendto[] = dol_escape_htmltag($ticketstat->origin_email).' <small class="opacitymedium">('.$langs->trans("TicketEmailOriginIssuer").")</small>";
1491  }
1492 
1493  if ($ticketstat->fk_soc > 0) {
1494  $ticketstat->socid = $ticketstat->fk_soc;
1495  $ticketstat->fetch_thirdparty();
1496 
1497  if (is_array($ticketstat->thirdparty->email) && !in_array($ticketstat->thirdparty->email, $sendto)) {
1498  $sendto[] = $ticketstat->thirdparty->email.' <small class="opacitymedium">('.$langs->trans('Customer').')</small>';
1499  }
1500  }
1501 
1502  if (getDolGlobalInt('TICKET_NOTIFICATION_ALSO_MAIN_ADDRESS')) {
1503  $sendto[] = getDolGlobalString('TICKET_NOTIFICATION_EMAIL_TO').' <small class="opacitymedium">(generic email)</small>';
1504  }
1505 
1506  // Print recipient list
1507  if (is_array($sendto) && count($sendto) > 0) {
1508  print img_picto('', 'email', 'class="pictofixedwidth"');
1509  print implode(', ', $sendto);
1510  } else {
1511  print '<div class="warning">'.$langs->trans('WarningNoEMailsAdded').' '.$langs->trans('TicketGoIntoContactTab').'</div>';
1512  }
1513  }
1514  print '</td></tr>';
1515  }
1516 
1517  $uselocalbrowser = false;
1518 
1519  // Intro
1520  // External users can't send message email
1521  /*
1522  if ($user->rights->ticket->write && !$user->socid && !empty($conf->global->TICKET_MESSAGE_MAIL_INTRO)) {
1523  $mail_intro = GETPOST('mail_intro') ? GETPOST('mail_intro') : $conf->global->TICKET_MESSAGE_MAIL_INTRO;
1524  print '<tr class="email_line"><td><label for="mail_intro">';
1525  print $form->textwithpicto($langs->trans("TicketMessageMailIntro"), $langs->trans("TicketMessageMailIntroHelp"), 1, 'help');
1526  print '</label>';
1527 
1528  print '</td><td>';
1529  include_once DOL_DOCUMENT_ROOT.'/core/class/doleditor.class.php';
1530 
1531  $doleditor = new DolEditor('mail_intro', $mail_intro, '100%', 90, 'dolibarr_details', '', false, $uselocalbrowser, getDolGlobalInt('FCKEDITOR_ENABLE_TICKET'), ROWS_2, 70);
1532 
1533  $doleditor->Create();
1534  print '</td></tr>';
1535  }
1536  */
1537 
1538  // Attached files
1539  if (!empty($this->withfile)) {
1540  $out = '<tr>';
1541  $out .= '<td width="180">'.$langs->trans("MailFile").'</td>';
1542  $out .= '<td>';
1543  // TODO Trick to have param removedfile containing nb of image to delete. But this does not works without javascript
1544  $out .= '<input type="hidden" class="removedfilehidden" name="removedfile" value="">'."\n";
1545  $out .= '<script type="text/javascript">';
1546  $out .= 'jQuery(document).ready(function () {';
1547  $out .= ' jQuery("#'.$addfileaction.'").prop("disabled", true);';
1548  $out .= ' jQuery("#addedfile").on("change", function() {';
1549  $out .= ' if (jQuery(this).val().length) {';
1550  $out .= ' jQuery("#'.$addfileaction.'").prop("disabled", false);';
1551  $out .= ' } else {';
1552  $out .= ' jQuery("#'.$addfileaction.'").prop("disabled", true);';
1553  $out .= ' }';
1554  $out .= ' });';
1555  $out .= ' jQuery(".removedfile").click(function() {';
1556  $out .= ' jQuery(".removedfilehidden").val(jQuery(this).val());';
1557  $out .= ' });';
1558  $out .= '})';
1559  $out .= '</script>'."\n";
1560 
1561  if (count($listofpaths)) {
1562  foreach ($listofpaths as $key => $val) {
1563  $out .= '<div id="attachfile_'.$key.'">';
1564  $out .= img_mime($listofnames[$key]).' '.$listofnames[$key];
1565  if (!$this->withfilereadonly) {
1566  $out .= ' <input type="image" style="border: 0px;" src="'.DOL_URL_ROOT.'/theme/'.$conf->theme.'/img/delete.png" value="'.($key + 1).'" class="removedfile reposition" id="removedfile_'.$key.'" name="removedfile_'.$key.'" />';
1567  }
1568  $out .= '<br></div>';
1569  }
1570  } else {
1571  //$out .= $langs->trans("NoAttachedFiles").'<br>';
1572  }
1573  if ($this->withfile == 2) { // Can add other files
1574  $out .= '<input type="file" class="flat" id="addedfile" name="addedfile" value="'.$langs->trans("Upload").'" />';
1575  $out .= ' ';
1576  $out .= '<input type="submit" class="button smallpaddingimp reposition" id="'.$addfileaction.'" name="'.$addfileaction.'" value="'.$langs->trans("MailingAddFile").'" />';
1577  }
1578  $out .= "</td></tr>\n";
1579 
1580  print $out;
1581  }
1582 
1583  // MESSAGE
1584 
1585  $defaultmessage = "";
1586  if (is_object($arraydefaultmessage) && $arraydefaultmessage->content) {
1587  $defaultmessage = $arraydefaultmessage->content;
1588  }
1589  $defaultmessage = str_replace('\n', "\n", $defaultmessage);
1590 
1591  // Deal with format differences between message and signature (text / HTML)
1592  if (dol_textishtml($defaultmessage) && !dol_textishtml($this->substit['__USER_SIGNATURE__'])) {
1593  $this->substit['__USER_SIGNATURE__'] = dol_nl2br($this->substit['__USER_SIGNATURE__']);
1594  } elseif (!dol_textishtml($defaultmessage) && isset($this->substit['__USER_SIGNATURE__']) && dol_textishtml($this->substit['__USER_SIGNATURE__'])) {
1595  $defaultmessage = dol_nl2br($defaultmessage);
1596  }
1597  if (GETPOSTISSET("message") && !GETPOST('modelselected')) {
1598  $defaultmessage = GETPOST('message', 'restricthtml');
1599  } else {
1600  $defaultmessage = make_substitutions($defaultmessage, $this->substit);
1601  // Clean first \n and br (to avoid empty line when CONTACTCIVNAME is empty)
1602  $defaultmessage = preg_replace("/^(<br>)+/", "", $defaultmessage);
1603  $defaultmessage = preg_replace("/^\n+/", "", $defaultmessage);
1604  }
1605 
1606  print '<tr><td colspan="2"><label for="message"><span class="fieldrequired">'.$langs->trans("Message").'</span>';
1607  if ($user->hasRight("ticket", "write") && !$user->socid) {
1608  $texttooltip = $langs->trans("TicketMessageHelp");
1609  if (getDolGlobalString('TICKET_MESSAGE_MAIL_INTRO') || getDolGlobalString('TICKET_MESSAGE_MAIL_SIGNATURE')) {
1610  $texttooltip .= '<br><br>'.$langs->trans("ForEmailMessageWillBeCompletedWith").'...';
1611  }
1612  if (getDolGlobalString('TICKET_MESSAGE_MAIL_INTRO')) {
1613  $texttooltip .= '<br><u>'.$langs->trans("TicketMessageMailIntro").'</u><br>'.getDolGlobalString('TICKET_MESSAGE_MAIL_INTRO');
1614  }
1615  if (getDolGlobalString('TICKET_MESSAGE_MAIL_SIGNATURE')) {
1616  $texttooltip .= '<br><br><u>'.$langs->trans("TicketMessageMailFooter").'</u><br>'.getDolGlobalString('TICKET_MESSAGE_MAIL_SIGNATURE');
1617  }
1618  print $form->textwithpicto('', $texttooltip, 1, 'help');
1619  }
1620  print '</label></td></tr>';
1621 
1622 
1623  print '<tr><td colspan="2">';
1624  //$toolbarname = 'dolibarr_details';
1625  $toolbarname = 'dolibarr_notes';
1626  include_once DOL_DOCUMENT_ROOT.'/core/class/doleditor.class.php';
1627  $doleditor = new DolEditor('message', $defaultmessage, '100%', 200, $toolbarname, '', false, $uselocalbrowser, getDolGlobalInt('FCKEDITOR_ENABLE_SOCIETE'), ROWS_5, 70);
1628  $doleditor->Create();
1629  print '</td></tr>';
1630 
1631  // Footer
1632  // External users can't send message email
1633  /*if ($user->rights->ticket->write && !$user->socid && !empty($conf->global->TICKET_MESSAGE_MAIL_SIGNATURE)) {
1634  $mail_signature = GETPOST('mail_signature') ? GETPOST('mail_signature') : $conf->global->TICKET_MESSAGE_MAIL_SIGNATURE;
1635  print '<tr class="email_line"><td><label for="mail_intro">'.$langs->trans("TicketMessageMailFooter").'</label>';
1636  print $form->textwithpicto('', $langs->trans("TicketMessageMailFooterHelp"), 1, 'help');
1637  print '</td><td>';
1638  include_once DOL_DOCUMENT_ROOT.'/core/class/doleditor.class.php';
1639  $doleditor = new DolEditor('mail_signature', $mail_signature, '100%', 90, 'dolibarr_details', '', false, $uselocalbrowser, getDolGlobalInt('FCKEDITOR_ENABLE_SOCIETE'), ROWS_2, 70);
1640  $doleditor->Create();
1641  print '</td></tr>';
1642  }
1643  */
1644 
1645  print '</table>';
1646 
1647  print '<center><br>';
1648  print '<input type="submit" class="button" name="btn_add_message" value="'.$langs->trans("Add").'"';
1649  // Add a javascript test to avoid to forget to submit file before sending email
1650  if ($this->withfile == 2 && !empty($conf->use_javascript_ajax)) {
1651  print ' onClick="if (document.ticket.addedfile.value != \'\') { alert(\''.dol_escape_js($langs->trans("FileWasNotUploaded")).'\'); return false; } else { return true; }"';
1652  }
1653  print ' />';
1654  if (!empty($this->withcancel)) {
1655  print " &nbsp; &nbsp; ";
1656  print '<input class="button button-cancel" type="submit" name="cancel" value="'.$langs->trans("Cancel").'">';
1657  }
1658  print "</center>\n";
1659 
1660  print '<input type="hidden" name="page_y">'."\n";
1661 
1662  print "</form>\n";
1663 
1664  // Disable enter key if option MAIN_MAILFORM_DISABLE_ENTERKEY is set
1665  if (!empty($conf->global->MAIN_MAILFORM_DISABLE_ENTERKEY)) {
1666  print '<script type="text/javascript">';
1667  print 'jQuery(document).ready(function () {';
1668  print ' $(document).on("keypress", \'#ticket\', function (e) { /* Note this is called at every key pressed ! */
1669  var code = e.keyCode || e.which;
1670  if (code == 13) {
1671  console.log("Enter was intercepted and blocked");
1672  e.preventDefault();
1673  return false;
1674  }
1675  });';
1676  print '})';
1677  print '</script>';
1678  }
1679 
1680  print "<!-- End form TICKET -->\n";
1681  }
1682 }
make_substitutions
make_substitutions($text, $substitutionarray, $outputlangs=null, $converttextinhtmlifnecessary=0)
Make substitution into a text string, replacing keys with vals from $substitutionarray (oldval=>newva...
Definition: functions.lib.php:8167
Societe
Class to manage third parties objects (customers, suppliers, prospects...)
Definition: societe.class.php:49
db
$conf db
API class for accounts.
Definition: inc.php:41
dol_escape_htmltag
dol_escape_htmltag($stringtoescape, $keepb=0, $keepn=0, $noescapetags='', $escapeonlyhtmltags=0)
Returns text escaped for inclusion in HTML alt or title tags, or into values of HTML input fields.
Definition: functions.lib.php:1493
dol_trunc
dol_trunc($string, $size=40, $trunc='right', $stringencoding='UTF-8', $nodot=0, $display=0)
Truncate a string to a particular length adding '…' if string larger than length.
Definition: functions.lib.php:3949
dol_delete_dir_recursive
dol_delete_dir_recursive($dir, $count=0, $nophperrors=0, $onlysub=0, &$countdeleted=0, $indexdatabase=1, $nolog=0)
Remove a directory $dir and its subdirectories (or only files and subdirectories)
Definition: files.lib.php:1402
GETPOST
GETPOST($paramname, $check='alphanohtml', $method=0, $filter=null, $options=null, $noreplace=0)
Return value of a param into GET or POST supervariable.
Definition: functions.lib.php:520
dol_nl2br
dol_nl2br($stringtoencode, $nl2brmode=0, $forxml=false)
Replace CRLF in string with a HTML BR tag.
Definition: functions.lib.php:7160
FormTicket\selectTypesTickets
selectTypesTickets($selected='', $htmlname='tickettype', $filtertype='', $format=0, $empty=0, $noadmininfo=0, $maxlength=0, $morecss='', $multiselect=0)
Return html list of tickets type.
Definition: html.formticket.class.php:692
dol_print_error
dol_print_error($db='', $error='', $errors=null)
Displays error message system with all the information to facilitate the diagnosis and the escalation...
Definition: functions.lib.php:4993
FormTicket\__construct
__construct($db)
Constructor.
Definition: html.formticket.class.php:120
dol_include_once
if(!function_exists('dol_getprefix')) dol_include_once($relpath, $classname='')
Make an include_once using default root and alternate root if it fails.
Definition: functions.lib.php:1032
Translate
Class to manage translations.
Definition: translate.class.php:30
dol_buildpath
dol_buildpath($path, $type=0, $returnemptyifnotfound=0)
Return path of url or filesystem.
Definition: functions.lib.php:1061
button
table tableforfield button
Definition: style.css.php:843
FormProjets
Class to manage building of HTML components.
Definition: html.formprojet.class.php:30
FormTicket\showMessageForm
showMessageForm($width='40%')
Show the form to add message on ticket.
Definition: html.formticket.class.php:1263
dol_mimetype
dol_mimetype($file, $default='application/octet-stream', $mode=0)
Return MIME type of a file from its name with extension.
Definition: functions.lib.php:10148
$form
if($cancel &&! $id) if($action=='add' &&! $cancel) if($action=='delete') if($id) $form
Actions.
Definition: card.php:143
FormCompany
Class to build HTML component for third parties management Only common components are here.
Definition: html.formcompany.class.php:40
img_picto
img_picto($titlealt, $picto, $moreatt='', $pictoisfullpath=false, $srconly=0, $notitle=0, $alt='', $morecss='', $marginleftonlyshort=2)
Show picto whatever it's its name (generic function)
Definition: functions.lib.php:4024
getMaxFileSizeArray
getMaxFileSizeArray()
Return the max allowed for file upload.
Definition: security.lib.php:1187
dol_escape_js
dol_escape_js($stringtoescape, $mode=0, $noescapebackslashn=0)
Returns text escaped for inclusion into javascript code.
Definition: functions.lib.php:1444
$resql
if(isModEnabled('facture') &&!empty($user->rights->facture->lire)) if((isModEnabled('fournisseur') &&empty($conf->global->MAIN_USE_NEW_SUPPLIERMOD) && $user->hasRight("fournisseur", "facture", "lire"))||(isModEnabled('supplier_invoice') && $user->hasRight("supplier_invoice", "lire"))) if(isModEnabled('don') &&!empty($user->rights->don->lire)) if(isModEnabled('tax') &&!empty($user->rights->tax->charges->lire)) if(isModEnabled('facture') &&isModEnabled('commande') && $user->hasRight("commande", "lire") &&empty($conf->global->WORKFLOW_DISABLE_CREATE_INVOICE_FROM_ORDER)) $resql
Social contributions to pay.
Definition: index.php:745
dol_syslog
dol_syslog($message, $level=LOG_INFO, $ident=0, $suffixinfilename='', $restricttologhandler='', $logcontext=null)
Write log message into outputs.
Definition: functions.lib.php:1628
Contact
Class to manage contact/addresses.
Definition: contact.class.php:40
FormTicket
Definition: html.formticket.class.php:44
dol_get_fiche_head
dol_get_fiche_head($links=array(), $active='', $title='', $notab=0, $picto='', $pictoisfullpath=0, $morehtmlright='', $morecss='', $limittoshow=0, $moretabssuffix='')
Show tabs of a record.
Definition: functions.lib.php:1858
getDolGlobalString
if(!function_exists('utf8_encode')) if(!function_exists('utf8_decode')) getDolGlobalString($key, $default='')
Return dolibarr global constant string value.
Definition: functions.lib.php:82
info_admin
info_admin($text, $infoonimgalt=0, $nodiv=0, $admin='1', $morecss='hideonsmartphone', $textfordropdown='')
Show information for admin users or standard users.
Definition: functions.lib.php:4949
newToken
newToken()
Return the value of token currently saved into session with name 'newtoken'.
Definition: functions.lib.php:11295
dol_get_fiche_end
dol_get_fiche_end($notab=0)
Return tab footer of a card.
Definition: functions.lib.php:2054
isModEnabled
isModEnabled($module)
Is Dolibarr module enabled.
Definition: functions.lib.php:137
User
Class to manage Dolibarr users.
Definition: user.class.php:46
GETPOSTISSET
GETPOSTISSET($paramname)
Return true if we are in a context of submitting the parameter $paramname from a POST of a form.
Definition: functions.lib.php:421
ExtraFields
Class to manage standard extra fields.
Definition: extrafields.class.php:39
img_mime
img_mime($file, $titlealt='', $morecss='')
Show MIME img of a file.
Definition: functions.lib.php:4875
FormTicket\selectSeveritiesTickets
selectSeveritiesTickets($selected='', $htmlname='ticketseverity', $filtertype='', $format=0, $empty=0, $noadmininfo=0, $maxlength=0, $morecss='')
Return html list of ticket severitys (priorities)
Definition: html.formticket.class.php:1139
Form
Class to manage generation of HTML components Only common components must be here.
Definition: html.form.class.php:53
FormTicket\clear_attached_files
clear_attached_files()
Clear list of attached files in send mail form (also stored in session)
Definition: html.formticket.class.php:1234
Ticket
Class to generate the form for creating a new ticket.
Definition: html.formticket.class.php:32
FormTicket\selectGroupTickets
selectGroupTickets($selected='', $htmlname='ticketcategory', $filtertype='', $format=0, $empty=0, $noadmininfo=0, $maxlength=0, $morecss='', $use_multilevel=0, $outputlangs=null)
Return html list of ticket anaytic codes.
Definition: html.formticket.class.php:791
setEventMessages
setEventMessages($mesg, $mesgs, $style='mesgs', $messagekey='')
Set event messages in dol_events session object.
Definition: functions.lib.php:8466
dol_textishtml
dol_textishtml($msg, $option=0)
Return if a text is a html content.
Definition: functions.lib.php:7475
FormTicket\showForm
showForm($withdolfichehead=0, $mode='edit', $public=0, Contact $with_contact=null, $action='')
Show the form to input ticket.
Definition: html.formticket.class.php:152
ajax_combobox
ajax_combobox($htmlname, $events=array(), $minLengthToAutocomplete=0, $forcefocus=0, $widthTypeOfAutocomplete='resolve', $idforemptyvalue='-1', $morecss='')
Convert a html select field into an ajax combobox.
Definition: ajax.lib.php:449
FormMail
Classe permettant la generation du formulaire html d'envoi de mail unitaire Usage: $formail = new For...
Definition: html.formmail.class.php:38
getDolGlobalInt
getDolGlobalInt($key, $default=0)
Return dolibarr global constant int value.
Definition: functions.lib.php:96
type
if(preg_match('/crypted:/i', $dolibarr_main_db_pass)||!empty($dolibarr_main_db_encrypted_pass)) $conf db type
Definition: repair.php:119
DolEditor
Class to manage a WYSIWYG editor.
Definition: doleditor.class.php:30
if
if(!defined( 'CSRFCHECK_WITH_TOKEN'))
Definition: journals_list.php:25