contact.php

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<?php
/* Copyright (C) 2011-2016 Jean-François Ferry    <hello@librethic.io>
 * Copyright (C) 2011      Regis Houssin        <regis.houssin@inodbox.com>
 * Copyright (C) 2016      Christophe Battarel <christophe@altairis.fr>
 * Copyright (C) 2024-2025  MDW         <mdeweerd@users.noreply.github.com>
 * Copyright (C) 2024       Frédéric France         <frederic.france@free.fr>
 *
 * This program is free software; you can redistribute it and/or modify
 * it under the terms of the GNU General Public License as published by
 * the Free Software Foundation; either version 3 of the License, or
 * (at your option) any later version.
 *
 * This program is distributed in the hope that it will be useful,
 * but WITHOUT ANY WARRANTY; without even the implied warranty of
 * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
 * GNU General Public License for more details.
 *
 * You should have received a copy of the GNU General Public License
 * along with this program; if not, write to the Free Software
 * Foundation, Inc., 59 Temple Place - Suite 330, Boston, MA 02111-1307, USA.
 */
 
// Load Dolibarr environment
require '../main.inc.php';
 
require_once DOL_DOCUMENT_ROOT.'/ticket/class/ticket.class.php';
require_once DOL_DOCUMENT_ROOT.'/core/lib/ticket.lib.php';
 
require_once DOL_DOCUMENT_ROOT.'/societe/class/societe.class.php';
require_once DOL_DOCUMENT_ROOT."/core/lib/company.lib.php";
require_once DOL_DOCUMENT_ROOT.'/contact/class/contact.class.php';
require_once DOL_DOCUMENT_ROOT.'/core/class/html.formcompany.class.php';
if (isModEnabled('project')) {
  include_once DOL_DOCUMENT_ROOT.'/projet/class/project.class.php';
  include_once DOL_DOCUMENT_ROOT.'/core/class/html.formprojet.class.php';
  include_once DOL_DOCUMENT_ROOT.'/core/lib/project.lib.php';
}
 
// Load translation files required by the page
$langs->loadLangs(array('companies', 'ticket'));
 
// Get parameters
$socid = GETPOSTINT("socid");
$action = GETPOST("action", 'alpha');
$track_id = GETPOST("track_id", 'alpha');
$id = GETPOSTINT("id");
$ref = GETPOST('ref', 'alpha');
 
$type = GETPOST('type', 'alpha');
$source = GETPOST('source', 'alpha');
 
$ligne = GETPOSTINT('ligne');
$lineid = GETPOSTINT('lineid');
 
 
// Store current page url
$url_page_current = DOL_URL_ROOT.'/ticket/contact.php';
 
$hookmanager->initHooks(array('contactticketcard', 'globalcard'));
$object = new Ticket($db);
if ($id > 0 || $ref || $track_id) {
  $result = $object->fetch($id, $ref, $track_id);
}
 
// Security check
$id = GETPOSTINT("id");
if ($user->socid > 0) {
  $socid = $user->socid;
}
$result = restrictedArea($user, 'ticket', $object->id, '');
 
// restrict access for externals users
if ($user->socid > 0 && ($object->fk_soc != $user->socid)) {
  accessforbidden();
}
// or for unauthorized internals users
if (!$user->socid && (getDolGlobalString('TICKET_LIMIT_VIEW_ASSIGNED_ONLY') && $object->fk_user_assign != $user->id) && !$user->hasRight('ticket', 'manage')) {
  accessforbidden();
}
 
$permissiontoadd = $user->hasRight('ticket', 'write');
 
 
/*
 * Actions
 */
$error = 0;
$parameters = array();
$reshook = $hookmanager->executeHooks('doActions', $parameters, $object, $action); // Note that $action and $object may have been modified by some hooks
if ($reshook < 0) {
  setEventMessages($hookmanager->error, $hookmanager->errors, 'errors');
}
 
if ($action == 'addcontact' && $user->hasRight('ticket', 'write')) {
  $result = $object->fetch($id, '', $track_id);
 
  if ($result > 0 && ($id > 0 || (!empty($track_id)))) {
    $contactid = (GETPOSTINT('userid') ? GETPOSTINT('userid') : GETPOSTINT('contactid'));
    $typeid = (GETPOST('typecontact') ? GETPOST('typecontact') : GETPOST('type'));
 
    $codecontact = dol_getIdFromCode($db, $typeid, 'c_type_contact', 'rowid', 'code');
    if ($codecontact == 'SUPPORTTEC') {
      $internal_contacts = $object->listeContact(-1, 'internal', 0, 'SUPPORTTEC');
      foreach ($internal_contacts as $key => $contact) {
        if ($contact['id'] !== $contactid) {
          //print "user à effacer : ".$useroriginassign;
          $result = $object->delete_contact($contact['rowid']);
          if ($result < 0) {
            $error++;
            setEventMessages($object->error, $object->errors, 'errors');
          }
        }
      }
      $ret = $object->assignUser($user, $contactid);
      if ($ret < 0) {
        $error++;
        setEventMessages($object->error, $object->errors, 'errors');
      }
    }
 
    if (empty($error)) {
      $result = $object->add_contact($contactid, $typeid, GETPOST("source", 'aZ09'));
    }
  }
 
  if ($result >= 0) {
    header("Location: ".$url_page_current."?id=".$object->id);
    exit;
  } else {
    if ($object->error == 'DB_ERROR_RECORD_ALREADY_EXISTS') {
      $langs->load("errors");
      setEventMessages($langs->trans("ErrorThisContactIsAlreadyDefinedAsThisType"), null, 'errors');
    } else {
      setEventMessages($object->error, $object->errors, 'errors');
    }
  }
}
 
// bascule du statut d'un contact
if ($action == 'swapstatut' && $user->hasRight('ticket', 'write')) {
  if ($object->fetch($id, '', $track_id)) {
    $result = $object->swapContactStatus($ligne);
  } else {
    dol_print_error($db, $object->error);
  }
}
 
// Efface un contact
if ($action == 'deletecontact' && $user->hasRight('ticket', 'write')) {
  if ($object->fetch($id, '', $track_id)) {
    $internal_contacts = $object->listeContact(-1, 'internal', 0, 'SUPPORTTEC');
    foreach ($internal_contacts as $key => $contact) {
      if ($contact['rowid'] == $lineid && $object->fk_user_assign == $contact['id']) {
        $ret = $object->assignUser($user, 0);
        if ($ret < 0) {
          $error++;
          setEventMessages($object->error, $object->errors, 'errors');
        }
      }
    }
    $result = $object->delete_contact($lineid);
 
    if ($result >= 0) {
      header("Location: ".$url_page_current."?id=".$object->id);
      exit;
    }
  }
}
 
// Set parent company
if ($action == 'set_thirdparty' && $user->hasRight('ticket', 'write')) {
  if ($object->fetch(GETPOSTINT('id'), '', GETPOST('track_id', 'alpha')) >= 0) {
    $result = $object->setCustomer(GETPOSTINT('editcustomer'));
    $url = $_SERVER["PHP_SELF"].'?track_id='.GETPOST('track_id', 'alpha');
    header("Location: ".$url);
    exit();
  }
}
 
 
/*
 * View
 */
 
$help_url = 'FR:DocumentationModuleTicket';
llxHeader('', $langs->trans("TicketContacts"), $help_url, '', 0, 0, '', '', '', 'mod-ticket page-card_contacts');
 
$form = new Form($db);
$formcompany = new FormCompany($db);
$contactstatic = new Contact($db);
$userstatic = new User($db);
 
if ($id > 0 || !empty($track_id) || !empty($ref)) {
  if ($object->fetch($id, $ref, $track_id) > 0) {
    if ($socid > 0) {
      $object->fetch_thirdparty();
      $head = societe_prepare_head($object->thirdparty);
      print dol_get_fiche_head($head, 'ticket', $langs->trans("ThirdParty"), 0, 'company');
      dol_banner_tab($object->thirdparty, 'socid', '', ($user->socid ? 0 : 1), 'rowid', 'nom');
      print dol_get_fiche_end();
    }
 
    if (!$user->socid && getDolGlobalString('TICKET_LIMIT_VIEW_ASSIGNED_ONLY')) {
      $object->next_prev_filter = "te.fk_user_assign:=:'".((int) $user->id);
    } elseif ($user->socid > 0) {
      $object->next_prev_filter = "te.fk_soc:=:".((int) $user->socid);
    }
 
    $head = ticket_prepare_head($object);
 
    print dol_get_fiche_head($head, 'contact', $langs->trans("Ticket"), -1, 'ticket');
 
    $morehtmlref = '<div class="refidno">';
    $morehtmlref .= $object->subject;
    // Author
    if ($object->fk_user_create > 0) {
      $morehtmlref .= '<br>';
      //$morehtmlref .= '<span class="opacitymedium">'.$langs->trans("CreatedBy").'</span> ';
 
      $fuser = new User($db);
      $fuser->fetch($object->fk_user_create);
      $morehtmlref .= $fuser->getNomUrl(-1);
    } elseif (!empty($object->email_msgid)) {
      $morehtmlref .= '<br>';
      //$morehtmlref .= '<span class="opacitymedium">'.$langs->trans("CreatedBy").'</span> ';
      $morehtmlref .= img_picto('', 'email', 'class="paddingrightonly"');
      $morehtmlref .= dol_escape_htmltag($object->origin_email).' <small class="hideonsmartphone opacitymedium">('.$form->textwithpicto($langs->trans("CreatedByEmailCollector"), $langs->trans("EmailMsgID").': '.$object->email_msgid).')</small>';
    } elseif (!empty($object->origin_email)) {
      $morehtmlref .= '<br>';
      //$morehtmlref .= '<span class="opacitymedium">'.$langs->trans("CreatedBy").'</span> ';
      $morehtmlref .= img_picto('', 'email', 'class="paddingrightonly"');
      $morehtmlref .= dol_escape_htmltag($object->origin_email).' <small class="hideonsmartphone opacitymedium">('.$langs->trans("CreatedByPublicPortal").')</small>';
    }
 
    // Thirdparty
    if (isModEnabled("societe")) {
      $morehtmlref .= '<br>';
      $morehtmlref .= img_picto($langs->trans("ThirdParty"), 'company', 'class="pictofixedwidth"');
      if ($action != 'editcustomer' && $permissiontoadd) {
        $morehtmlref .= '<a class="editfielda" href="'.$url_page_current.'?action=editcustomer&token='.newToken().'&track_id='.$object->track_id.'">'.img_edit($langs->transnoentitiesnoconv('SetThirdParty'), 0).'</a> ';
      }
      $morehtmlref .= $form->form_thirdparty($url_page_current.'?track_id='.$object->track_id, (string) $object->socid, $action == 'editcustomer' ? 'editcustomer' : 'none', '', 1, 0, 0, array(), 1);
    }
 
    // Project
    if (isModEnabled('project')) {
      $langs->load("projects");
      if (0) {
        $morehtmlref .= '<br>';
        $morehtmlref .= img_picto($langs->trans("Project"), 'project', 'class="pictofixedwidth"');
        if ($action != 'classify') {
          $morehtmlref .= '<a class="editfielda" href="'.$_SERVER['PHP_SELF'].'?action=classify&token='.newToken().'&id='.$object->id.'">'.img_edit($langs->transnoentitiesnoconv('SetProject')).'</a> ';
        }
        $morehtmlref .= $form->form_project($_SERVER['PHP_SELF'].'?id='.$object->id, $object->socid, (string) $object->fk_project, ($action == 'classify' ? 'projectid' : 'none'), 0, 0, 0, 1, '', 'maxwidth300');
      } else {
        if (!empty($object->fk_project)) {
          $morehtmlref .= '<br>';
          $proj = new Project($db);
          $proj->fetch($object->fk_project);
          $morehtmlref .= $proj->getNomUrl(1);
          if ($proj->title) {
            $morehtmlref .= '<span class="opacitymedium"> - '.dol_escape_htmltag($proj->title).'</span>';
          }
        }
      }
    }
 
    $morehtmlref .= '</div>';
 
    $linkback = '<a href="'.dol_buildpath('/ticket/list.php', 1).'"><strong>'.$langs->trans("BackToList").'</strong></a> ';
 
    dol_banner_tab($object, 'ref', $linkback, (empty($user->socid) ? 1 : 0), 'ref', 'ref', $morehtmlref, '', 0, '', '', 1, '');
 
    print dol_get_fiche_end();
 
    //print '<br>';
 
    $permission = $user->hasRight('ticket', 'write');
 
    // Contacts lines (modules that overwrite templates must declare this into descriptor)
    $dirtpls = array_merge($conf->modules_parts['tpl'], array('/core/tpl'));
    foreach ($dirtpls as $reldir) {
      $res = @include dol_buildpath($reldir.'/contacts.tpl.php');
      if ($res) {
        break;
      }
    }
  } else {
    print "ErrorRecordNotFound";
  }
}
 
// End of page
llxFooter();
$db->close();