index.php

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<?php
/* Copyright (C) 2013-2016  Jean-François FERRY     <hello@librethic.io>
 * Copyright (C) 2019       Nicolas ZABOURI         <info@inovea-conseil.com>
 * Copyright (C) 2021-2025  Frédéric France     <frederic.france@free.fr>
 * Copyright (C) 2024-2025  MDW           <mdeweerd@users.noreply.github.com>
 * Copyright (C) 2025   Charlene Benke      <charlene@patas-monkey.com>
 *
 * This program is free software; you can redistribute it and/or modify
 * it under the terms of the GNU General Public License as published by
 * the Free Software Foundation; either version 3 of the License, or
 * (at your option) any later version.
 *
 * This program is distributed in the hope that it will be useful,
 * but WITHOUT ANY WARRANTY; without even the implied warranty of
 * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
 * GNU General Public License for more details.
 *
 * You should have received a copy of the GNU General Public License
 * along with this program. If not, see <https://www.gnu.org/licenses/>.
 */
 
// Load Dolibarr environment
require '../main.inc.php';
require_once DOL_DOCUMENT_ROOT.'/core/class/dolgraph.class.php';
require_once DOL_DOCUMENT_ROOT.'/core/class/html.formother.class.php';
require_once DOL_DOCUMENT_ROOT.'/core/lib/date.lib.php';
require_once DOL_DOCUMENT_ROOT.'/ticket/class/actions_ticket.class.php';
require_once DOL_DOCUMENT_ROOT.'/ticket/class/ticketstats.class.php';
 
 
// Initialize a technical object to manage hooks. Note that conf->hooks_modules contains array
$hookmanager->initHooks(array('ticketsindex'));
 
// Load translation files required by the page
$langs->loadLangs(array('companies', 'other', 'ticket'));
 
$WIDTH = DolGraph::getDefaultGraphSizeForStats('width');
$HEIGHT = DolGraph::getDefaultGraphSizeForStats('height');
 
// Get parameters
$id = GETPOSTINT('id');
$msg_id = GETPOSTINT('msg_id');
 
$action = GETPOST('action', 'aZ09');
 
$socid = 0;
if ($user->socid) {
  $socid = $user->socid;
}
$userid = $user->id;
 
$nowarray = dol_getdate(dol_now(), true);
$nowyear = $nowarray['year'];
$year = GETPOSTINT('year') > 0 ? GETPOSTINT('year') : $nowyear;
$startyear = $year - (!getDolGlobalString('MAIN_STATS_GRAPHS_SHOW_N_YEARS') ? 2 : max(1, min(10, getDolGlobalString('MAIN_STATS_GRAPHS_SHOW_N_YEARS'))));
$endyear = $year;
 
// Initialize objects
$object = new Ticket($db);
 
// Security check
//restrictedArea($user, 'ticket|knowledgemanagement', 0, '', '', '', '');
if (!$user->hasRight('ticket', 'read') && !$user->hasRight('knowledgemanagement', 'knowledgerecord', 'read')) {
  accessforbidden('Not enough permissions');
}
 
$max = getDolGlobalInt('MAIN_SIZE_SHORTLIST_LIMIT', 5);
 
 
/*
 * Actions
 */
 
// None
 
 
 
/*
 * View
 */
 
$resultboxes = FormOther::getBoxesArea($user, "11"); // Load $resultboxes (selectboxlist + boxactivated + boxlista + boxlistb)
 
$help_url = '';
llxHeader('', $langs->trans('TicketsIndex'), $help_url, '', 0, 0, '', '', '', 'mod-ticket page-dashboard');
 
$linkback = '';
print load_fiche_titre($langs->trans('TicketsIndex'), $resultboxes['selectboxlist'], 'ticket');
 
 
$dir = '';
$prefix = '';
$filenamenb = $dir."/".$prefix."ticketinyear-".$endyear.".png";
$fileurlnb = DOL_URL_ROOT.'/viewimage.php?modulepart=ticket&amp;file=ticketinyear-'.$endyear.'.png';
 
$stats = new TicketStats($db, $socid, $userid);
$param_year = 'DOLUSERCOOKIE_ticket_by_status_year';
$param_shownb = 'DOLUSERCOOKIE_ticket_by_status_shownb';
$param_showtot = 'DOLUSERCOOKIE_ticket_by_status_showtot';
$autosetarray = preg_split("/[,;:]+/", GETPOST('DOL_AUTOSET_COOKIE'));
$showtot = 0;
$shownb = 0;
if (in_array('DOLUSERCOOKIE_ticket_by_status', $autosetarray)) {
  $endyear = GETPOSTINT($param_year);
  $shownb = GETPOST($param_shownb, 'alpha');
  $showtot = GETPOST($param_showtot, 'alpha');
} elseif (!empty($_COOKIE['DOLUSERCOOKIE_ticket_by_status'])) {
  $tmparray = json_decode($_COOKIE['DOLUSERCOOKIE_ticket_by_status'], true);
  $endyear = $tmparray['year'];
  $shownb = empty($tmparray['shownb']) ? 0 : $tmparray['shownb'];
  $showtot = empty($tmparray['showtot']) ? 0 : $tmparray['showtot'];
}
if (empty($shownb) && empty($showtot)) {
  $showtot = 1;
  $shownb = 0;
}
 
if (empty($endyear)) {
  $endyear = $nowarray['year'];
}
 
$startyear = $endyear - 1;
 
// Change default WIDTH and HEIGHT (we need a smaller than default for both desktop and smartphone)
$WIDTH = (($shownb && $showtot) || !empty($conf->dol_optimize_smallscreen)) ? '100%' : '80%';
if (empty($conf->dol_optimize_smallscreen)) {
  $HEIGHT = '200';
} else {
  $HEIGHT = '160';
}
 
print '<div class="clearboth"></div>';
print '<div class="fichecenter fichecenterbis">';
 
print '<div class="twocolumns">';
 
print '<div class="firstcolumn fichehalfleft boxhalfleft" id="boxhalfleft">';
 
/*
 * Statistics area
 */
$tick = array(
  'unread' => 0,
  'read' => 0,
  'needmoreinfo' => 0,
  'answered' => 0,
  'assigned' => 0,
  'inprogress' => 0,
  'waiting' => 0,
  'closed' => 0,
  'canceled' => 0,
  'deleted' => 0,
);
 
$sql = "SELECT t.fk_statut, COUNT(t.fk_statut) as nb";
$sql .= " FROM ".MAIN_DB_PREFIX."ticket as t";
if (!$user->hasRight('societe', 'client', 'voir')) {
  $sql .= ", ".MAIN_DB_PREFIX."societe_commerciaux as sc";
}
$sql .= ' WHERE t.entity IN ('.getEntity('ticket').')';
$sql .= dolSqlDateFilter('datec', 0, 0, $endyear);
 
if (!$user->hasRight('societe', 'client', 'voir')) {
  $sql .= " AND t.fk_soc = sc.fk_soc AND sc.fk_user = ".((int) $user->id);
}
 
// External users restriction
if ($user->socid > 0) {
  $sql .= " AND t.fk_soc= ".((int) $user->socid);
} else {
  // For internals users,
  if (getDolGlobalString('TICKET_LIMIT_VIEW_ASSIGNED_ONLY') && !$user->hasRight('ticket', 'manage')) {
    $sql .= " AND t.fk_user_assign = ".((int) $user->id);
  }
}
$sql .= " GROUP BY t.fk_statut";
 
$dataseries = array();
$result = $db->query($sql);
if ($result) {
  while ($objp = $db->fetch_object($result)) {
    $found = 0;
    if ($objp->fk_statut == Ticket::STATUS_NOT_READ) {
      $tick['unread'] = $objp->nb;
    }
    if ($objp->fk_statut == Ticket::STATUS_READ) {
      $tick['read'] = $objp->nb;
    }
    if ($objp->fk_statut == Ticket::STATUS_NEED_MORE_INFO) {
      $tick['needmoreinfo'] = $objp->nb;
    }
    if ($objp->fk_statut == Ticket::STATUS_ASSIGNED) {
      $tick['assigned'] = $objp->nb;
    }
    if ($objp->fk_statut == Ticket::STATUS_IN_PROGRESS) {
      $tick['inprogress'] = $objp->nb;
    }
    if ($objp->fk_statut == Ticket::STATUS_WAITING) {
      $tick['waiting'] = $objp->nb;
    }
    if ($objp->fk_statut == Ticket::STATUS_CLOSED) {
      $tick['closed'] = $objp->nb;
    }
    if ($objp->fk_statut == Ticket::STATUS_CANCELED) {
      $tick['canceled'] = $objp->nb;
    }
  }
 
  include DOL_DOCUMENT_ROOT.'/theme/'.$conf->theme.'/theme_vars.inc.php'; // This define $badgeStatusX
 
  $colorseries = array();
 
  $dataseries[] = array('label' => $langs->transnoentitiesnoconv($object->labelStatusShort[Ticket::STATUS_NOT_READ]), 'data' => round($tick['unread']));
  $colorseries[Ticket::STATUS_NOT_READ] = '-'.$badgeStatus0;
  $dataseries[] = array('label' => $langs->transnoentitiesnoconv($object->labelStatusShort[Ticket::STATUS_READ]), 'data' => round($tick['read']));
  $colorseries[Ticket::STATUS_READ] = $badgeStatus1;
  $dataseries[] = array('label' => $langs->transnoentitiesnoconv($object->labelStatusShort[Ticket::STATUS_ASSIGNED]), 'data' => round($tick['assigned']));
  $colorseries[Ticket::STATUS_ASSIGNED] = $badgeStatus3;
  $dataseries[] = array('label' => $langs->transnoentitiesnoconv($object->labelStatusShort[Ticket::STATUS_IN_PROGRESS]), 'data' => round($tick['inprogress']));
  $colorseries[Ticket::STATUS_IN_PROGRESS] = $badgeStatus4;
  if (getDolGlobalString('TICKET_INCLUDE_SUSPENDED_STATUS')) {
    $dataseries[] = array('label' => $langs->transnoentitiesnoconv($object->labelStatusShort[Ticket::STATUS_WAITING]), 'data' => round($tick['waiting']));
    $colorseries[Ticket::STATUS_WAITING] = '-'.$badgeStatus4;
  }
  $dataseries[] = array('label' => $langs->transnoentitiesnoconv($object->labelStatusShort[Ticket::STATUS_NEED_MORE_INFO]), 'data' => round($tick['needmoreinfo']));
  $colorseries[Ticket::STATUS_NEED_MORE_INFO] = '-'.$badgeStatus3;
  $dataseries[] = array('label' => $langs->transnoentitiesnoconv($object->labelStatusShort[Ticket::STATUS_CANCELED]), 'data' => round($tick['canceled']));
  $colorseries[Ticket::STATUS_CANCELED] = $badgeStatus9;
  $dataseries[] = array('label' => $langs->transnoentitiesnoconv($object->labelStatusShort[Ticket::STATUS_CLOSED]), 'data' => round($tick['closed']));
  $colorseries[Ticket::STATUS_CLOSED] = $badgeStatus6;
} else {
  dol_print_error($db);
}
 
$stringtoshow = '<script type="text/javascript">
    jQuery(document).ready(function() {
        jQuery("#idsubimgDOLUSERCOOKIE_ticket_by_status").click(function() {
            jQuery("#idfilterDOLUSERCOOKIE_ticket_by_status").toggle();
        });
    });
    </script>';
$stringtoshow .= '<div class="center hideobject" id="idfilterDOLUSERCOOKIE_ticket_by_status">'; // hideobject is to start hidden
$stringtoshow .= '<form class="flat formboxfilter" method="POST" action="'.dolBuildUrl($_SERVER["PHP_SELF"]).'">';
$stringtoshow .= '<input type="hidden" name="token" value="'.newToken().'">';
$stringtoshow .= '<input type="hidden" name="action" value="refresh">';
$stringtoshow .= '<input type="hidden" name="DOL_AUTOSET_COOKIE" value="DOLUSERCOOKIE_ticket_by_status:year,shownb,showtot">';
$stringtoshow .= $langs->trans("Year").' <input class="flat" size="4" type="text" name="'.$param_year.'" value="'.$endyear.'">';
$stringtoshow .= '<input type="image" alt="'.$langs->trans("Refresh").'" src="'.img_picto($langs->trans("Refresh"), 'refresh.png', '', 0, 1).'">';
$stringtoshow .= '</form>';
$stringtoshow .= '</div>';
 
if ($user->hasRight('ticket', 'read')) {
  print '<div class="div-table-responsive-no-min">';
  print '<table class="noborder centpercent">';
  print '<tr class="liste_titre"><th  colspan=2>'.$langs->trans("Statistics").' '.$endyear.' '.img_picto('', 'filter.png', 'id="idsubimgDOLUSERCOOKIE_ticket_by_status" class="linkobject"').'</th></tr>';
 
  print '<tr><td class="center" colspan=2>';
  print $stringtoshow;
 
  // don't display graph if no series
  $totalnb = 0;
  if (!empty($dataseries) && count($dataseries) > 1) {
    foreach ($dataseries as $key => $value) {
      $totalnb += $value['data'];
    }
 
    $data = array();
    foreach ($dataseries as $key => $value) {
      $data[] = array($value['label'], $value['data']);
    }
    $px1 = new DolGraph();
    $mesg = $px1->isGraphKo();
    if (!$mesg) {
      $px1->SetData($data);
      $px1->SetDataColor(array_values($colorseries));
 
      unset($data1);
      $i = $startyear;
      $legend = array();
      while ($i <= $endyear) {
        $legend[] = $i;
        $i++;
      }
      $px1->setShowLegend(2);
      $px1->SetType(array('pie'));
      $px1->SetLegend($legend);
      $px1->SetMaxValue($px1->GetCeilMaxValue());
      //$px1->SetWidth($WIDTH);
      $px1->SetHeight($HEIGHT);
      $px1->SetYLabel($langs->trans("TicketStatByStatus"));
      $px1->SetShading(3);
      $px1->SetHorizTickIncrement(1);
      $px1->SetCssPrefix("cssboxes");
      $px1->mode = 'depth';
      //$px1->SetTitle($langs->trans("TicketStatByStatus"));
 
      $px1->draw($filenamenb, $fileurlnb);
      print $px1->show($totalnb ? 0 : 1);
    }
  }
  print '</td></tr>';
  print '<tr class="liste_total"><td>'.$langs->trans("Total").'</td><td class="right">'.$totalnb.'</td></tr>';
  print '</table>';
  print '</div>';
}
 
if ($user->hasRight('ticket', 'read')) {
  // Build graphic number of object
  $data = $stats->getNbByMonthWithPrevYear($endyear, $startyear);
 
  print '<br>'."\n";
}
 
print $resultboxes['boxlista'];
 
print '</div>'."\n";
 
print '<div class="secondcolumn fichehalfright boxhalfright" id="boxhalfright">';
 
if ($user->hasRight('ticket', 'read')) {
  /*
   * Latest unread tickets
   */
 
  $sql = "SELECT t.rowid, t.ref, t.track_id, t.datec, t.subject, t.type_code, t.category_code, t.severity_code, t.fk_statut as status, t.progress,";
  $sql .= " type.code as type_code, type.label as type_label,";
  $sql .= " category.code as category_code, category.label as category_label,";
  $sql .= " severity.code as severity_code, severity.label as severity_label";
  $sql .= " FROM ".MAIN_DB_PREFIX."ticket as t";
  $sql .= " LEFT JOIN ".MAIN_DB_PREFIX."c_ticket_type as type ON type.code = t.type_code AND type.entity = t.entity";
  $sql .= " LEFT JOIN ".MAIN_DB_PREFIX."c_ticket_category as category ON category.code = t.category_code AND category.entity = t.entity";
  $sql .= " LEFT JOIN ".MAIN_DB_PREFIX."c_ticket_severity as severity ON severity.code = t.severity_code AND severity.entity = t.entity";
  if (!$user->hasRight('societe', 'client', 'voir')) {
    $sql .= ", ".MAIN_DB_PREFIX."societe_commerciaux as sc";
  }
 
  $sql .= ' WHERE t.entity IN ('.getEntity('ticket').')';
  $sql .= " AND t.fk_statut = 0";
  if (!$user->hasRight('societe', 'client', 'voir')) {
    $sql .= " AND t.fk_soc = sc.fk_soc AND sc.fk_user = ".((int) $user->id);
  }
 
  if ($user->socid > 0) {
    $sql .= " AND t.fk_soc= ".((int) $user->socid);
  } else {
    // Restricted to assigned user only
    if (getDolGlobalString('TICKET_LIMIT_VIEW_ASSIGNED_ONLY') && !$user->hasRight('ticket', 'manage')) {
      $sql .= " AND t.fk_user_assign = ".((int) $user->id);
    }
  }
  $sql .= $db->order("t.datec", "DESC");
  $sql .= $db->plimit($max, 0);
 
  //print $sql;
  $result = $db->query($sql);
  if ($result) {
    $num = $db->num_rows($result);
 
    $i = 0;
 
    $tmpmax = getDolGlobalInt('MAIN_SIZE_SHORTLIST_LIMIT_LAST_MODIFIED_TICKETS', $max);
    $transRecordedType = $langs->trans("LatestNewTickets", $tmpmax);
 
    print '<div class="div-table-responsive-no-min">';
    print '<table class="noborder centpercent">';
    print '<tr class="liste_titre"><th colspan="5">'.$transRecordedType;
    print '<a href="'.DOL_URL_ROOT.'/ticket/list.php?search_fk_statut[]='.Ticket::STATUS_NOT_READ.'" title="'.$langs->trans("FullList").'">';
    print '<span class="badge marginleftonlyshort">...</span>';
    //print $langs->trans("FullList")
    print '</a>';
    print '</th>';
    print '<th>';
    print '</th>';
    print '<th>';
    print '</th>';
    print '</tr>';
    if ($num > 0) {
      while ($i < $num) {
        $objp = $db->fetch_object($result);
 
        $object->id = $objp->rowid;
        $object->ref = $objp->ref;
        $object->track_id = $objp->track_id;
        $object->status = $objp->status;
        $object->progress = $objp->progress;
        $object->subject = $objp->subject;
 
        print '<tr class="oddeven">';
 
        // Ref
        print '<td class="nowraponall">';
        print $object->getNomUrl(1);
        print "</td>\n";
 
        // Creation date
        print '<td class="center nowraponall">';
        print dol_print_date($db->jdate($objp->datec), 'dayhourreduceformat');
        print "</td>";
 
        // Subject
        print '<td class="nowrap tdoverflowmax150">';
        print '<a href="card.php?track_id='.$objp->track_id.'" title="'.dolPrintHTMLForAttribute($objp->subject).'">'.dol_trunc($objp->subject, 30).'</a>';
        print "</td>\n";
 
        // Type
        print '<td class="nowrap tdoverflowmax100">';
        $s = $langs->getLabelFromKey($db, 'TicketTypeShort'.$objp->type_code, 'c_ticket_type', 'code', 'label', $objp->type_code);
        print '<span title="'.dol_escape_htmltag($s).'">'.$s.'</span>';
        print '</td>';
 
        // Category
        print '<td class="nowrap">';
        if (!empty($objp->category_code)) {
          $s = $langs->getLabelFromKey($db, 'TicketCategoryShort'.$objp->category_code, 'c_ticket_category', 'code', 'label', $objp->category_code);
          print '<span title="'.dol_escape_htmltag($s).'">'.$s.'</span>';
        }
        //print $objp->category_label;
        print "</td>";
 
        // Severity = Priority
        print '<td class="nowrap" title="'.$langs->trans("Priority").'">';
        $s = $langs->getLabelFromKey($db, 'TicketSeverityShort'.$objp->severity_code, 'c_ticket_severity', 'code', 'label', $objp->severity_code);
        print '<span title="'.dol_escape_htmltag($s).'">'.$s.'</span>';
        //print $objp->severity_label;
        print "</td>";
 
        print '<td class="nowraponall right">';
        print $object->getLibStatut(5);
        print "</td>";
 
        print "</tr>\n";
        $i++;
      }
 
      $db->free($result);
    } else {
      print '<tr><td colspan="7"><span class="opacitymedium">'.$langs->trans('NoUnreadTicketsFound').'</span></td></tr>';
    }
 
    print "</table>";
    print '</div>';
 
    print '<br>';
  } else {
    dol_print_error($db);
  }
}
 
print $resultboxes['boxlistb'];
 
print '</div>';
print '</div>';
print '</div>';
 
 
print '<div class="clearboth"></div>';
 
$parameters = array('user' => $user);
$reshook = $hookmanager->executeHooks('dashboardTickets', $parameters, $object); // Note that $action and $object may have been modified by hook
 
 
// End of page
llxFooter();
$db->close();