ticket.php

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<?php
/* Copyright (C) 2013-2018    Jean-François FERRY   <hello@librethic.io>
 * Copyright (C) 2016         Christophe Battarel   <christophe@altairis.fr>
 * Copyright (C) 2022-2023    Udo Tamm              <dev@dolibit.de>
 * Copyright (C) 2023         Alexandre Spangaro    <aspangaro@easya.solutions>
 * Copyright (C) 2024-2025  MDW             <mdeweerd@users.noreply.github.com>
 * Copyright (C) 2024-2025  Frédéric France         <frederic.france@free.fr>
 * Copyright (C) 2024-2025    Benjamin Falière    <benjamin.faliere@altairis.fr>
 *
 * This program is free software: you can redistribute it and/or modify
 * it under the terms of the GNU General Public License as published by
 * the Free Software Foundation, either version 3 of the License, or
 * (at your option) any later version.
 *
 * This program is distributed in the hope that it will be useful,
 * but WITHOUT ANY WARRANTY; without even the implied warranty of
 * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
 * GNU General Public License for more details.
 *
 * You should have received a copy of the GNU General Public License
 * along with this program.  If not, see <https://www.gnu.org/licenses/>.
 */
 
// Load Dolibarr environment
require '../main.inc.php';
require_once DOL_DOCUMENT_ROOT."/core/class/html.formcategory.class.php";
require_once DOL_DOCUMENT_ROOT."/core/lib/admin.lib.php";
require_once DOL_DOCUMENT_ROOT."/core/lib/ticket.lib.php";
require_once DOL_DOCUMENT_ROOT."/ticket/class/ticket.class.php";
 
// Load translation files required by the page
$langs->loadLangs(array("admin", "ticket"));
 
// Access control
if (!$user->admin) {
  accessforbidden();
}
 
// Parameters
$value = GETPOST('value', 'alpha');
$action = GETPOST('action', 'aZ09');
$modulepart = GETPOST('modulepart', 'aZ09');  // Used by actions_setmoduleoptions.inc.php
 
$label = GETPOST('label', 'alpha');
$scandir = GETPOST('scan_dir', 'alpha');
$type = 'ticket';
 
$error = 0;
$reg = array();
 
// Initiate status list
$statuslist = array(
  Ticket::STATUS_IN_PROGRESS => $langs->trans("InProgress"),
  Ticket::STATUS_NOT_READ => $langs->trans("NotRead"),
  Ticket::STATUS_READ => $langs->trans("Read"),
  Ticket::STATUS_ASSIGNED => $langs->trans("Assigned"),
  Ticket::STATUS_NEED_MORE_INFO => $langs->trans("NeedMoreInformationShort"),
  Ticket::STATUS_WAITING => $langs->trans("Waiting"),
  Ticket::STATUS_CLOSED => $langs->trans("SolvedClosed")
);
 
/*
 * Actions
 */
 
include DOL_DOCUMENT_ROOT.'/core/actions_setmoduleoptions.inc.php';
 
if (GETPOSTISSET('TICKET_CHECK_NOTIFY_THIRDPARTY_AT_CREATION')) { // only for no js case
  $param_disable_email = GETPOST('TICKET_CHECK_NOTIFY_THIRDPARTY_AT_CREATION', 'alpha');
  $res = dolibarr_set_const($db, 'TICKET_CHECK_NOTIFY_THIRDPARTY_AT_CREATION', $param_disable_email, 'chaine', 0, '', $conf->entity);
  if (!($res > 0)) {
    $error++;
    setEventMessages($db->lasterror(), null, 'errors');
  }
}
 
if ($action == 'updateMask') {
  $maskconstticket = GETPOST('maskconstticket', 'aZ09');
  $maskticket = GETPOST('maskticket', 'alpha');
 
  $res = 0;
 
  if ($maskconstticket && preg_match('/_MASK$/', $maskconstticket)) {
    $res = dolibarr_set_const($db, $maskconstticket, $maskticket, 'chaine', 0, '', $conf->entity);
  }
 
  if (!($res > 0)) {
    $error++;
  }
 
  if (!$error) {
    setEventMessages($langs->trans("SetupSaved"), null, 'mesgs');
  } else {
    setEventMessages($langs->trans("Error"), null, 'errors');
  }
} elseif ($action == 'set') {
  // Activate a model
  $ret = addDocumentModel($value, $type, $label, $scandir);
} elseif ($action == 'del') {
  $ret = delDocumentModel($value, $type);
  if ($ret > 0) {
    if (getDolGlobalString('TICKET_ADDON_PDF') == "$value") {
      dolibarr_del_const($db, 'TICKET_ADDON_PDF', $conf->entity);
    }
  }
} elseif (preg_match('/set_(.*)/', $action, $reg)) {
  $code = $reg[1];
  $value = GETPOSTISSET($code) ? GETPOSTINT($code) : 1;
  $res = dolibarr_set_const($db, $code, $value, 'chaine', 0, '', $conf->entity);
  if (!($res > 0)) {
    $error++;
  }
} elseif (preg_match('/del_(.*)/', $action, $reg)) {
  $code = $reg[1];
  $res = dolibarr_del_const($db, $code, $conf->entity);
  if (!($res > 0)) {
    $error++;
  }
} elseif ($action == 'setdoc') {
  // Set default model
  if (dolibarr_set_const($db, "TICKET_ADDON_PDF", $value, 'chaine', 0, '', $conf->entity)) {
    // The constant that was read before the new set
    // We therefore requires a variable to have a coherent view
    $conf->global->TICKET_ADDON_PDF = $value;
  }
 
  // Activate the model
  $ret = delDocumentModel($value, $type);
  if ($ret > 0) {
    $ret = addDocumentModel($value, $type, $label, $scandir);
  }
} elseif ($action == 'setmod') {
  // TODO check if the chosen numbering module can be activated
  // by calling the canBeActivated method
 
  dolibarr_set_const($db, "TICKET_ADDON", $value, 'chaine', 0, '', $conf->entity);
} elseif ($action == 'setvarworkflow') {
  // For compatibility when javascript is not enabled
  if (empty($conf->use_javascript_ajax)) {
    $param_auto_read = GETPOST('TICKET_AUTO_READ_WHEN_CREATED_FROM_BACKEND', 'alpha');
    $res = dolibarr_set_const($db, 'TICKET_AUTO_READ_WHEN_CREATED_FROM_BACKEND', $param_auto_read, 'chaine', 0, '', $conf->entity);
    if (!($res > 0)) {
      $error++;
    }
 
    $param_auto_assign = GETPOST('TICKET_AUTO_ASSIGN_USER_CREATE', 'alpha');
    $res = dolibarr_set_const($db, 'TICKET_AUTO_ASSIGN_USER_CREATE', $param_auto_assign, 'chaine', 0, '', $conf->entity);
    if (!($res > 0)) {
      $error++;
    }
 
    $param_auto_notify_close = GETPOST('TICKET_NOTIFY_AT_CLOSING', 'alpha');
    $res = dolibarr_set_const($db, 'TICKET_NOTIFY_AT_CLOSING', $param_auto_notify_close, 'chaine', 0, '', $conf->entity);
    if (!($res > 0)) {
      $error++;
    }
  }
 
  $param_limit_view = GETPOST('TICKET_LIMIT_VIEW_ASSIGNED_ONLY', 'alpha');
  $res = dolibarr_set_const($db, 'TICKET_LIMIT_VIEW_ASSIGNED_ONLY', $param_limit_view, 'chaine', 0, '', $conf->entity);
  if (!($res > 0)) {
    $error++;
  }
 
  $param_status = GETPOST('TICKET_SET_STATUS_ON_ANSWER');
  $res = dolibarr_set_const($db, 'TICKET_SET_STATUS_ON_ANSWER', $param_status, 'chaine', 0, '', $conf->entity);
  if (!($res > 0)) {
    $error++;
  }
 
  $param_delay_first_response = GETPOSTINT('delay_first_response');
  $res = dolibarr_set_const($db, 'TICKET_DELAY_BEFORE_FIRST_RESPONSE', $param_delay_first_response, 'chaine', 0, '', $conf->entity);
  if (!($res > 0)) {
    $error++;
  }
 
  $param_delay_between_responses = GETPOSTINT('delay_between_responses');
  $res = dolibarr_set_const($db, 'TICKET_DELAY_SINCE_LAST_RESPONSE', $param_delay_between_responses, 'chaine', 0, '', $conf->entity);
  if (!($res > 0)) {
    $error++;
  }
} elseif ($action == 'setvar') {
  include_once DOL_DOCUMENT_ROOT."/core/lib/files.lib.php";
 
  $notification_email = GETPOST('TICKET_NOTIFICATION_EMAIL_FROM', 'alpha');
  $notification_email_description = "Email of user allowed to send ticket replies from Dolibarr";
  if (!empty($notification_email)) {
    $res = dolibarr_set_const($db, 'TICKET_NOTIFICATION_EMAIL_FROM', $notification_email, 'chaine', 0, $notification_email_description, $conf->entity);
  } else { // If an empty e-mail address is providen, use the global "FROM" since an empty field will cause other issues
    $res = dolibarr_set_const($db, 'TICKET_NOTIFICATION_EMAIL_FROM', getDolGlobalString('MAIN_MAIL_EMAIL_FROM'), 'chaine', 0, $notification_email_description, $conf->entity);
  }
  if (!($res > 0)) {
    $error++;
  }
 
  $notification_email_replyto = GETPOST('TICKET_NOTIFICATION_EMAIL_REPLYTO', 'alpha');
  $notification_email_replyto_description = "Email that must appears as the sender of ticket replies sent from Dolibarr";
  if (!empty($notification_email)) {
    $res = dolibarr_set_const($db, 'TICKET_NOTIFICATION_EMAIL_REPLYTO', $notification_email_replyto, 'chaine', 0, $notification_email_replyto_description, $conf->entity);
  } else {
    $res = dolibarr_set_const($db, 'TICKET_NOTIFICATION_EMAIL_REPLYTO', getDolGlobalString('MAIN_MAIL_EMAIL_FROM'), 'chaine', 0, $notification_email_replyto_description, $conf->entity);
  }
  if (!($res > 0)) {
    $error++;
  }
 
  // altairis : differentiate notification email FROM and TO
  $notification_email_to = GETPOST('TICKET_NOTIFICATION_EMAIL_TO', 'alpha');
  $notification_email_to_description = "Notified e-mail for ticket replies sent from Dolibarr";
  if (!empty($notification_email_to)) {
    $res = dolibarr_set_const($db, 'TICKET_NOTIFICATION_EMAIL_TO', $notification_email_to, 'chaine', 0, $notification_email_to_description, $conf->entity);
  } else {
    $res = dolibarr_set_const($db, 'TICKET_NOTIFICATION_EMAIL_TO', '', 'chaine', 0, $notification_email_to_description, $conf->entity);
  }
  if (!($res > 0)) {
    $error++;
  }
 
  $mail_intro = GETPOST('TICKET_MESSAGE_MAIL_INTRO', 'restricthtml');
  $mail_intro_description = "Introduction text of ticket replies sent from Dolibarr";
  if (!empty($mail_intro)) {
    $res = dolibarr_set_const($db, 'TICKET_MESSAGE_MAIL_INTRO', $mail_intro, 'chaine', 0, $mail_intro_description, $conf->entity);
  } else {
    $res = dolibarr_set_const($db, 'TICKET_MESSAGE_MAIL_INTRO', '', 'chaine', 0, $mail_intro_description, $conf->entity);
  }
  if (!($res > 0)) {
    $error++;
  }
 
  $mail_signature = GETPOST('TICKET_MESSAGE_MAIL_SIGNATURE', 'restricthtml');
  $signature_description = "Signature of ticket replies sent from Dolibarr";
  if (!empty($mail_signature)) {
    $res = dolibarr_set_const($db, 'TICKET_MESSAGE_MAIL_SIGNATURE', $mail_signature, 'chaine', 0, $signature_description, $conf->entity);
  } else {
    $res = dolibarr_set_const($db, 'TICKET_MESSAGE_MAIL_SIGNATURE', '', 'chaine', 0, $signature_description, $conf->entity);
  }
  if (!($res > 0)) {
    $error++;
  }
 
  $res = dolibarr_set_const($db, "TICKET_SEND_INTERNAL_CC", GETPOST("TICKET_SEND_INTERNAL_CC"), 'chaine', 0, '', $conf->entity);
  if (!($res > 0)) {
    $error++;
  }
}
 
 
/*
 * View
 */
 
$dirmodels = array_merge(array('/'), (array) $conf->modules_parts['models']);
 
$formcategory = new FormCategory($db);
$form = new Form($db);
 
// Page Header
$help_url = 'EN:Module_Ticket|FR:Module_Ticket_FR';
$page_name = 'TicketSetup';
llxHeader('', $langs->trans($page_name), $help_url, '', 0, 0, '', '', '', 'mod-admin page-ticket');
 
// Subheader
$linkback = '<a href="'.dolBuildUrl(DOL_URL_ROOT.'/admin/modules.php', ['restore_lastsearch_values' => 1]).'">'.img_picto($langs->trans("BackToModuleList"), 'back', 'class="pictofixedwidth"').'<span class="hideonsmartphone">'.$langs->trans("BackToModuleList").'</span></a>';
 
print load_fiche_titre($langs->trans($page_name), $linkback, 'title_setup');
 
// Configuration header
$head = ticketAdminPrepareHead();
 
print dol_get_fiche_head($head, 'settings', $langs->trans("Module56000Name"), -1, "ticket");
 
print '<span class="opacitymedium">'.$langs->trans("TicketSetupDictionaries").'</span> : <a href="'.DOL_URL_ROOT.'/admin/dict.php">'.$langs->trans("ClickHereToGoTo", $langs->transnoentitiesnoconv("DictionarySetup")).'</a><br>';
 
print dol_get_fiche_end();
 
 
/*
 * Tickets numbering model
 */
 
print load_fiche_titre($langs->trans("TicketNumberingModules"), '', '');
 
print '<div class="div-table-responsive-no-min">';
print '<table class="noborder centpercent">';
print '<tr class="liste_titre">';
print '<td width="100">'.$langs->trans("Name").'</td>';
print '<td>'.$langs->trans("Description").'</td>';
print '<td>'.$langs->trans("Example").'</td>';
print '<td align="center" width="60">'.$langs->trans("Activated").'</td>';
print '<td align="center" width="40">'.$langs->trans("ShortInfo").'</td>';
print "</tr>\n";
 
clearstatcache();
 
foreach ($dirmodels as $reldir) {
  $dir = dol_buildpath($reldir."core/modules/ticket");
 
  if (is_dir($dir)) {
    $handle = opendir($dir);
    if (is_resource($handle)) {
      while (($file = readdir($handle)) !== false) {
        if (preg_match('/^(mod_.*)\.php$/i', $file, $reg)) {
          $file = $reg[1];
          $classname = substr($file, 4);
 
          include_once $dir.'/'.$file.'.php';
 
          $module = new $file();
          '@phan-var-force ModeleNumRefTicket $module';
          // Show modules according to features level
          if ($module->version == 'development' && getDolGlobalInt('MAIN_FEATURES_LEVEL') < 2) {
            continue;
          }
 
          if ($module->version == 'experimental' && getDolGlobalInt('MAIN_FEATURES_LEVEL') < 1) {
            continue;
          }
 
          if ($module->isEnabled()) {
            print '<tr class="oddeven"><td>'.$module->name."</td><td>\n";
            print $module->info($langs);
            print '</td>';
 
            // Show example of numbering model
            print '<td class="nowrap">';
            $tmp = $module->getExample();
            if (preg_match('/^Error/', $tmp)) {
              $langs->load("errors");
              print '<div class="error">'.$langs->trans($tmp).'</div>';
            } elseif ($tmp == 'NotConfigured') {
              print '<span class="opacitymedium">'.$langs->trans($tmp).'</span>';
            } else {
              print $tmp;
            }
 
            print '</td>'."\n";
 
            print '<td class="center">';
            if (getDolGlobalString('TICKET_ADDON') == 'mod_'.$classname) {
              print img_picto($langs->trans("Activated"), 'switch_on');
            } else {
              print '<a class="reposition" href="'.$_SERVER["PHP_SELF"].'?action=setmod&amp;token='.newToken().'&amp;value=mod_'.$classname.'" alt="'.$langs->trans("Default").'">'.img_picto($langs->trans("Disabled"), 'switch_off').'</a>';
            }
            print '</td>';
 
            $ticket = new Ticket($db);
            $ticket->initAsSpecimen();
 
            // Info
            $htmltooltip = '';
            $htmltooltip .= ''.$langs->trans("Version").': <b>'.$module->getVersion().'</b><br>';
            $nextval = $module->getNextValue($mysoc, $ticket);
            if ("$nextval" != $langs->trans("NotAvailable")) { // Keep " on nextval
              $htmltooltip .= ''.$langs->trans("NextValue").': ';
              if ($nextval) {
                $htmltooltip .= $nextval.'<br>';
              } else {
                $htmltooltip .= $langs->trans($module->error).'<br>';
              }
            }
 
            print '<td class="center">';
            print $formcategory->textwithpicto('', $htmltooltip, 1, '0');
            print '</td>';
 
            print '</tr>';
          }
        }
      }
      closedir($handle);
    }
  }
}
 
print '</table>';
print '</div>';
print '<br>';
 
 
 
/*
 * Document templates generators
 */
 
print load_fiche_titre($langs->trans("TicketsModelModule"), '', '');
 
// Load array def with activated templates
$def = array();
$sql = "SELECT nom";
$sql .= " FROM ".MAIN_DB_PREFIX."document_model";
$sql .= " WHERE type = '".$db->escape($type)."'";
$sql .= " AND entity = ".((int) $conf->entity);
$resql = $db->query($sql);
if ($resql) {
  $i = 0;
  $num_rows = $db->num_rows($resql);
  while ($i < $num_rows) {
    $array = $db->fetch_array($resql);
    if (is_array($array)) {
      array_push($def, $array[0]);
    }
    $i++;
  }
} else {
  dol_print_error($db);
}
 
 
print '<div class="div-table-responsive-no-min">';
print '<table class="noborder cenpercent">'."\n";
print '<tr class="liste_titre">'."\n";
print '<td>'.$langs->trans("Name").'</td>';
print '<td>'.$langs->trans("Description").'</td>';
print '<td class="center" width="60">'.$langs->trans("Status")."</td>\n";
print '<td class="center" width="60">'.$langs->trans("Default")."</td>\n";
print '<td class="center" width="50">'.$langs->trans("Preview").'</td>';
print '<td class="center" width="40">'.$langs->trans("ShortInfo").'</td>';
print "</tr>\n";
 
clearstatcache();
 
foreach ($dirmodels as $reldir) {
  foreach (array('', '/doc') as $valdir) {
    $realpath = $reldir."core/modules/ticket".$valdir;
    $dir = dol_buildpath($realpath);
 
    if (is_dir($dir)) {
      $handle = opendir($dir);
      if (is_resource($handle)) {
        $filelist = array();
        while (($file = readdir($handle)) !== false) {
          $filelist[] = $file;
        }
        closedir($handle);
        arsort($filelist);
 
        foreach ($filelist as $file) {
          if (preg_match('/\.modules\.php$/i', $file) && preg_match('/^(pdf_|doc_)/', $file)) {
            if (file_exists($dir.'/'.$file)) {
              $name = substr($file, 4, dol_strlen($file) - 16);
              $classname = substr($file, 0, dol_strlen($file) - 12);
 
              require_once $dir.'/'.$file;
              $module = new $classname($db);
              '@phan-var-force ModelePDFTicket $module';
 
              $modulequalified = 1;
              if ($module->version == 'development' && getDolGlobalInt('MAIN_FEATURES_LEVEL') < 2) {
                $modulequalified = 0;
              }
              if ($module->version == 'experimental' && getDolGlobalInt('MAIN_FEATURES_LEVEL') < 1) {
                $modulequalified = 0;
              }
 
              if ($modulequalified) {
                print '<tr class="oddeven"><td width="100">';
                print(empty($module->name) ? $name : $module->name);
                print "</td><td>\n";
                if (method_exists($module, 'info')) {
                  print $module->info($langs);  // @phan-suppress-current-line PhanUndeclaredMethod
                } else {
                  print $module->description;
                }
                print '</td>';
 
                // Active / Status
                if (in_array($name, $def)) {
                  print '<td class="center">'."\n";
                  print '<a class="reposition" href="'.$_SERVER["PHP_SELF"].'?action=del&token='.newToken().'&value='.urlencode($name).'">';
                  print img_picto($langs->trans("Enabled"), 'switch_on');
                  print '</a>';
                  print '</td>';
                } else {
                  print '<td class="center">'."\n";
                  print '<a class="reposition" href="'.$_SERVER["PHP_SELF"].'?action=set&token='.newToken().'&value='.urlencode($name).'&scan_dir='.urlencode($module->scandir).'&label='.urlencode($module->name).'">'.img_picto($langs->trans("Disabled"), 'switch_off').'</a>';
                  print "</td>";
                }
 
                // Default Template
                print '<td class="center">';
                if (getDolGlobalString("TICKET_ADDON_PDF") == $name) {
                  print img_picto($langs->trans("Default"), 'on');
                } else {
                  print '<a class="reposition" href="'.$_SERVER["PHP_SELF"].'?action=setdoc&amp;token='.newToken().'&amp;value='.$name.'&amp;scan_dir='.$module->scandir.'&amp;label='.urlencode($module->name).'" alt="'.$langs->trans("Default").'">'.img_picto($langs->trans("Disabled"), 'off').'</a>';
                }
                print '</td>';
 
                // Preview
                print '<td class="center">';
                if ($module->type == 'pdf') {
                  print '<a href="'.$_SERVER["PHP_SELF"].'?action=specimen&module='.urlencode($name).'">'.img_object($langs->trans("Preview"), 'pdf').'</a>';
                } else {
                  print img_object($langs->transnoentitiesnoconv("PreviewNotAvailable"), 'generic');
                }
                print '</td>';
 
                // Info
                $htmltooltip = ''.$langs->trans("Name").': '.$module->name;
                $htmltooltip .= '<br>'.$langs->trans("Type").': '.($module->type ? $module->type : $langs->trans("Unknown"));
                if ($module->type == 'pdf') {
                  $htmltooltip .= '<br>'.$langs->trans("Width").'/'.$langs->trans("Height").': '.$module->page_largeur.'/'.$module->page_hauteur;
                }
                $htmltooltip .= '<br>'.$langs->trans("Path").': '.preg_replace('/^\//', '', $realpath).'/'.$file;
 
                $htmltooltip .= '<br><br><u>'.$langs->trans("FeaturesSupported").':</u>';
                $htmltooltip .= '<br>'.$langs->trans("Logo").': '.yn($module->option_logo, 1, 1);
                $htmltooltip .= '<br>'.$langs->trans("MultiLanguage").': '.yn($module->option_multilang, 1, 1);
                //$htmltooltip .= '<br>'.$langs->trans("Discounts").': '.yn($module->option_escompte,1,1);
                //$htmltooltip .= '<br>'.$langs->trans("CreditNote").': '.yn($module->option_credit_note,1,1);
                //$htmltooltip .= '<br>'.$langs->trans("WatermarkOnDraftOrders").': '.yn($module->option_draft_watermark, 1, 1);
 
 
                print '<td class="center">';
                print $formcategory->textwithpicto('', $htmltooltip, 1, '0');
                print '</td>';
 
                print "</tr>\n";
              }
            }
          }
        }
      }
    }
  }
}
 
print '</table>';
print '</div><br>';
 
 
print '<form method="POST" action="'.$_SERVER['PHP_SELF'].'" enctype="multipart/form-data" >';
print '<input type="hidden" name="token" value="'.newToken().'">';
print '<input type="hidden" name="action" value="setvarworkflow">';
print '<input type="hidden" name="page_y" value="">';
 
/*
 * Other Parameters
 */
 
print load_fiche_titre($langs->trans("Other"), '', '');
print '<div class="div-table-responsive-no-min">';
print '<table class="noborder centpercent">';
 
print '<tr class="liste_titre">';
print '<td class="titlefieldmiddle">'.$langs->trans("Parameter").'</td>';
print '<td></td>'."\n";
print '<td class="center" width="40"></td>';
print "</tr>\n";
 
// Auto mark ticket as read when created from backoffice
print '<tr class="oddeven"><td>'.$langs->trans("TicketsAutoReadTicket").'</td>';
print '<td class="left">';
if ($conf->use_javascript_ajax) {
  print ajax_constantonoff('TICKET_AUTO_READ_WHEN_CREATED_FROM_BACKEND');
} else {
  $arrval = array('0' => $langs->trans("No"), '1' => $langs->trans("Yes"));
  print $formcategory->selectarray("TICKET_AUTO_READ_WHEN_CREATED_FROM_BACKEND", $arrval, getDolGlobalString('TICKET_AUTO_READ_WHEN_CREATED_FROM_BACKEND'));
}
print '</td>';
print '<td class="center">';
print $formcategory->textwithpicto('', $langs->trans("TicketsAutoReadTicketHelp"), 1, 'help');
print '</td>';
print '</tr>';
 
// Auto assign ticket to user who created it
print '<tr class="oddeven">';
print '<td><label for="TICKET_AUTO_ASSIGN_USER_CREATE" class="block">'.$langs->trans("TicketsAutoAssignTicket").'</label></td>';
print '<td class="left">';
print '<input class="maxwidth50" type="text" id="TICKET_AUTO_ASSIGN_USER_CREATE" name="TICKET_AUTO_ASSIGN_USER_CREATE" value="'.getDolGlobalInt('TICKET_AUTO_ASSIGN_USER_CREATE').'">';
print '</td>';
print '<td class="center">';
print $formcategory->textwithpicto('', $langs->trans("TicketsAutoAssignTicketHelp"), 1, 'help');
print '</td>';
print '</tr>';
 
// Automatically define status on answering a ticket
print '<tr class="oddeven"><td>'.$langs->trans("TicketAutoChangeStatusOnAnswer").'</td>';
print '<td class="left">';
print $formcategory->selectarray("TICKET_SET_STATUS_ON_ANSWER", $statuslist, getDolGlobalString('TICKET_SET_STATUS_ON_ANSWER'), 1);
print '</td>';
print '<td class="center">';
print $formcategory->textwithpicto('', $langs->trans("TicketAutoChangeStatusOnAnswerHelp"), 1, 'help');
print '</td>';
print '</tr>';
 
print '<tr class="oddeven">';
print '<td><label for="delay_first_response" class="block">'.$langs->trans("TicketsDelayBeforeFirstAnswer")."</label></td>";
print '<td class="left">
  <input type="number" value="'.getDolGlobalString('TICKET_DELAY_BEFORE_FIRST_RESPONSE').'" id="delay_first_response" name="delay_first_response" class="width50">
  </td>';
print '<td class="center">';
print $formcategory->textwithpicto('', $langs->trans("TicketsDelayBeforeFirstAnswerHelp"), 1, 'help');
print '</td>';
print '</tr>';
 
print '<tr class="oddeven">';
print '<td><label for="delay_between_responses" class="block">'.$langs->trans("TicketsDelayBetweenAnswers")."</label></td>";
print '<td class="left">
  <input type="number" value="'.getDolGlobalString('TICKET_DELAY_SINCE_LAST_RESPONSE').'" id="delay_between_responses" name="delay_between_responses" class="width50">
  </td>';
print '<td class="center">';
print $formcategory->textwithpicto('', $langs->trans("TicketsDelayBetweenAnswersHelp"), 1, 'help');
print '</td>';
print '</tr>';
 
print '</table>';
 
print $formcategory->buttonsSaveCancel("Save", '', array(), 0, 'reposition');
 
print '</form>';
 
print '<br>';
 
 
// TODO Use the notification module
 
/*
 * Notifications
 */
 
print load_fiche_titre($langs->trans("Notifications"), '', '');
 
print '<table class="noborder centpercent">';
 
print '<form method="POST" action="'.$_SERVER['PHP_SELF'].'" enctype="multipart/form-data" >';
print '<input type="hidden" name="token" value="'.newToken().'">';
print '<input type="hidden" name="action" value="setvar">';
print '<input type="hidden" name="page_y" value="">';
 
print '<tr class="liste_titre">';
print '<td>'.$langs->trans("Parameter").'</td>';
print '<td></td>';
print '<td class="center" width="40"></td>';
print "</tr>\n";
 
if (!getDolGlobalString('FCKEDITOR_ENABLE_MAIL')) {
  print '<tr>';
  print '<td colspan="2"><div class="info">'.$langs->trans("TicketCkEditorEmailNotActivated").'</div></td>';
  print '<td class="center" width="40"></td>';
  print "</tr>\n";
}
 
// Email of sender allowed to send technical notifications
print '<tr class="oddeven"><td><label for="TICKET_NOTIFICATION_EMAIL_FROM" class="block">'.$langs->trans("TicketEmailNotificationFrom").'</label></td>';
print '<td class="left">';
print img_picto('', 'email', 'class="pictofixedwidth"');
print '<input type="text" class="minwidth200" id="TICKET_NOTIFICATION_EMAIL_FROM" name="TICKET_NOTIFICATION_EMAIL_FROM" value="' . getDolGlobalString('TICKET_NOTIFICATION_EMAIL_FROM').'"></td>';
print '<td class="center">';
print $formcategory->textwithpicto('', $langs->trans("TicketEmailNotificationFromHelp"), 1, 'help');
print '</td>';
print '</tr>';
 
// Email that must appears as the sender of email notifications
print '<tr class="oddeven"><td><label for="TICKET_NOTIFICATION_EMAIL_REPLYTO" class="block">'.$langs->trans("TicketEmailNotificationReplyTo").'</label></td>';
print '<td class="left">';
print img_picto('', 'email', 'class="pictofixedwidth"');
print '<input type="text" class="minwidth200" id="TICKET_NOTIFICATION_EMAIL_REPLYTO" name="TICKET_NOTIFICATION_EMAIL_REPLYTO" value="' . getDolGlobalString('TICKET_NOTIFICATION_EMAIL_REPLYTO').'"></td>';
print '<td class="center">';
print $formcategory->textwithpicto('', $langs->trans("TicketEmailNotificationReplyToHelp"), 1, 'help');
print '</td>';
print '</tr>';
 
print '<tr class="oddeven"><td class="titlefieldmiddle"><label for="TICKET_SEND_INTERNAL_CC" class="block">';
print $form->textwithpicto($langs->trans("TicketSendToInternalCC"), $langs->trans("TicketSendToInternalCCHelp")).'</label></td>';
print '<td>';
print img_picto('', 'email', 'class="pictofixedwidth"');
print '<input class="minwidth200" name="TICKET_SEND_INTERNAL_CC" value="'.getDolGlobalString('TICKET_SEND_INTERNAL_CC').'">';
print '</td>';
print '<td></td>';
print '</tr>';
 
 
// TODO Use module notification instead...
 
// Email for notification of TICKET_CREATE
print '<tr class="oddeven"><td><label for="TICKET_NOTIFICATION_EMAIL_TO" class="block">'.$langs->trans("TicketEmailNotificationTo").'</label></td>';
print '<td class="left">';
print img_picto('', 'email', 'class="pictofixedwidth"');
print '<input type="text" class="minwidth200" id="TICKET_NOTIFICATION_EMAIL_TO" name="TICKET_NOTIFICATION_EMAIL_TO" value="'.getDolGlobalString('TICKET_NOTIFICATION_EMAIL_TO').'"></td>';
print '<td class="center">';
print $formcategory->textwithpicto('', $langs->trans("TicketEmailNotificationToHelp"), 1, 'help');
print '</td>';
print '</tr>';
 
// Check "Notify thirdparty" by default on ticket creation
print '<tr class="oddeven"><td>'.$langs->trans("TicketAutoCheckNotifyThirdParty").'</td>';
print '<td class="left">';
if ($conf->use_javascript_ajax) {
  print ajax_constantonoff('TICKET_CHECK_NOTIFY_THIRDPARTY_AT_CREATION');
} else {
  $arrval = array('0' => $langs->trans("No"), '1' => $langs->trans("Yes"));
  print $formcategory->selectarray("TICKET_CHECK_NOTIFY_THIRDPARTY_AT_CREATION", $arrval, getDolGlobalString('TICKET_CHECK_NOTIFY_THIRDPARTY_AT_CREATION'));
}
print '</td>';
print '<td class="center">';
print $formcategory->textwithpicto('', $langs->trans("TicketAutoCheckNotifyThirdPartyHelp"), 1, 'help');
print '</td>';
print '</tr>';
 
// Auto notify contacts when closing the ticket
print '<tr class="oddeven"><td>'.$langs->trans("TicketsAutoNotifyClose").'</td>';
print '<td class="left">';
if ($conf->use_javascript_ajax) {
  print ajax_constantonoff('TICKET_NOTIFY_AT_CLOSING');
} else {
  $arrval = array('0' => $langs->trans("No"), '1' => $langs->trans("Yes"));
  print $formcategory->selectarray("TICKET_NOTIFY_AT_CLOSING", $arrval, getDolGlobalString('TICKET_NOTIFY_AT_CLOSING'));
}
print '</td>';
print '<td class="center">';
print $formcategory->textwithpicto('', $langs->trans("TicketsAutoNotifyCloseHelp"), 1, 'help');
print '</td>';
print '</tr>';
 
// Message header
$mail_intro = getDolGlobalString('TICKET_MESSAGE_MAIL_INTRO', '');
print '<tr class="oddeven"><td>'.$langs->trans("TicketMessageMailIntro");
print '</td><td>';
require_once DOL_DOCUMENT_ROOT.'/core/class/doleditor.class.php';
$doleditor = new DolEditor('TICKET_MESSAGE_MAIL_INTRO', $mail_intro, '100%', 90, 'dolibarr_mailings', '', false, true, getDolGlobalInt('FCKEDITOR_ENABLE_MAIL'), ROWS_2, '70');
$doleditor->Create();
print '</td>';
print '<td class="center">';
print $formcategory->textwithpicto('', $langs->trans("TicketMessageMailIntroHelpAdmin"), 1, 'help');
print '</td></tr>';
 
// Message footer
$mail_signature = getDolGlobalString('TICKET_MESSAGE_MAIL_SIGNATURE');
print '<tr class="oddeven"><td>'.$langs->trans("TicketMessageMailFooter").'</label>';
print '</td><td>';
require_once DOL_DOCUMENT_ROOT.'/core/class/doleditor.class.php';
$doleditor = new DolEditor('TICKET_MESSAGE_MAIL_SIGNATURE', $mail_signature, '100%', 90, 'dolibarr_mailings', '', false, true, getDolGlobalInt('FCKEDITOR_ENABLE_MAIL'), ROWS_2, '70');
$doleditor->Create();
print '</td>';
print '<td class="center">';
print $formcategory->textwithpicto('', $langs->trans("TicketMessageMailFooterHelpAdmin"), 1, 'help');
print '</td></tr>';
 
print '</table>';
 
print $formcategory->buttonsSaveCancel("Save", '', array(), 0, 'reposition');
 
print '</form>';
 
// End of page
llxFooter();
$db->close();