list.php

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<?php
/* Copyright (C) 2013-2016  Jean-François FERRY   <jfefe@aternatik.fr>
 * Copyright (C) 2024-2025  MDW           <mdeweerd@users.noreply.github.com>
 * Copyright (C) 2024       Frédéric France         <frederic.france@free.fr>
 *
 * This program is free software; you can redistribute it and/or modify
 * it under the terms of the GNU General Public License as published by
 * the Free Software Foundation; either version 3 of the License, or
 * (at your option) any later version.
 *
 * This program is distributed in the hope that it will be useful,
 * but WITHOUT ANY WARRANTY; without even the implied warranty of
 * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
 * GNU General Public License for more details.
 *
 * You should have received a copy of the GNU General Public License
 * along with this program. If not, see <https://www.gnu.org/licenses/>.
 */
 
if (!defined('NOREQUIREMENU')) {
  define('NOREQUIREMENU', '1');
}
// If there is no need to load and show top and left menu
if (!defined("NOLOGIN")) {
  define("NOLOGIN", '1');
}
if (!defined('NOIPCHECK')) {
  define('NOIPCHECK', '1'); // Do not check IP defined into conf $dolibarr_main_restrict_ip
}
if (!defined('NOBROWSERNOTIF')) {
  define('NOBROWSERNOTIF', '1');
}
// If this page is public (can be called outside logged session)
 
// For MultiCompany module.
// Do not use GETPOST here, function is not defined and define must be done before including main.inc.php
// Because 2 entities can have the same ref.
$entity = (!empty($_GET['entity']) ? (int) $_GET['entity'] : (!empty($_POST['entity']) ? (int) $_POST['entity'] : 1));
if (is_numeric($entity)) {
  define("DOLENTITY", $entity);
}
 
// Load Dolibarr environment
require '../../main.inc.php';
require_once DOL_DOCUMENT_ROOT.'/ticket/class/actions_ticket.class.php';
require_once DOL_DOCUMENT_ROOT.'/core/class/html.formticket.class.php';
require_once DOL_DOCUMENT_ROOT.'/core/class/CMailFile.class.php';
require_once DOL_DOCUMENT_ROOT.'/core/lib/ticket.lib.php';
require_once DOL_DOCUMENT_ROOT.'/core/lib/security.lib.php';
require_once DOL_DOCUMENT_ROOT.'/core/lib/company.lib.php';
require_once DOL_DOCUMENT_ROOT.'/core/lib/payments.lib.php';
 
// Load translation files required by the page
$langs->loadLangs(array("companies", "other", "ticket"));
 
// Get parameters
$action = GETPOST('action', 'aZ09');
$cancel = GETPOST('cancel');
 
$track_id = GETPOST('track_id', 'alpha');
$email = strtolower(GETPOST('email', 'alpha'));
$suffix = "";
$moreforfilter = "";
 
if (GETPOST('btn_view_ticket_list')) {
  unset($_SESSION['track_id_customer']);
  unset($_SESSION['email_customer']);
}
if (empty($track_id) && isset($_SESSION['track_id_customer'])) {
  $track_id = $_SESSION['track_id_customer'];
}
if (empty($email) && isset($_SESSION['email_customer'])) {
  $email = strtolower($_SESSION['email_customer']);
}
 
$object = new Ticket($db);
 
// Initialize a technical object to manage hooks of page. Note that conf->hooks_modules contains an array of hook context
$hookmanager->initHooks(array('ticketpubliclist', 'globalcard'));
 
if (!isModEnabled('ticket')) {
  httponly_accessforbidden('Module Ticket not enabled');
}
 
 
/*
 * Actions
 */
 
if ($cancel) {
  $backtopage = getDolGlobalString('TICKET_URL_PUBLIC_INTERFACE', DOL_URL_ROOT.'/public/ticket/');
 
  header("Location: ".$backtopage);
  exit;
}
 
 
/*
 * View
 */
 
$form = new Form($db);
$user_assign = new User($db);
$user_create = new User($db);
$formTicket = new FormTicket($db);
 
if (!getDolGlobalString('TICKET_ENABLE_PUBLIC_INTERFACE')) {
  print '<div class="error">'.$langs->trans('TicketPublicInterfaceForbidden').'</div>';
  $db->close();
  exit();
}
 
$arrayofjs = array();
$arrayofcss = array(getDolGlobalString('TICKET_URL_PUBLIC_INTERFACE', '/public/ticket/').'css/styles.css.php');
 
llxHeaderTicket($langs->trans("Tickets"), "", 0, 0, $arrayofjs, $arrayofcss);
 
$display_ticket_list = false;
 
// Load the ticket from track_id
if ($action == "view_ticketlist") {
  $error = 0;
  if (!strlen($track_id)) {
    $error++;
    array_push($object->errors, $langs->trans("ErrorFieldRequired", $langs->transnoentities("TicketTrackId")));
    $action = '';
  }
 
  if (!strlen($email)) {
    $error++;
    array_push($object->errors, $langs->trans("ErrorFieldRequired", $langs->transnoentities("Email")));
    $action = '';
  } else {
    if (!isValidEmail($email)) {
      $error++;
      array_push($object->errors, $langs->trans("ErrorEmailOrTrackingInvalid"));
      $action = '';
    }
  }
 
  if (!$error) {
    $ret = $object->fetch(0, '', $track_id);
 
    if ($ret && $object->id > 0) {
      // vérifie si l'adresse email est bien dans les contacts du ticket
      $contacts = $object->liste_contact(-1, 'external');
      foreach ($contacts as $contact) {
        if (strtolower($contact['email']) == $email) {
          $display_ticket_list = true;
          $_SESSION['email_customer'] = $email;
          $_SESSION['track_id_customer'] = $track_id;
          break;
        } else {
          $display_ticket_list = false;
        }
      }
      if ($object->fk_soc > 0) {
        $object->fetch_thirdparty();
        if ($email == strtolower($object->thirdparty->email)) {
          $display_ticket_list = true;
          $_SESSION['email_customer'] = $email;
          $_SESSION['track_id_customer'] = $track_id;
        }
      }
      if ($object->fk_user_create > 0) {
        $tmpuser = new User($db);
        $tmpuser->fetch($object->fk_user_create);
        if ($email == strtolower($tmpuser->email)) {
          $display_ticket_list = true;
          $_SESSION['email_customer'] = $email;
          $_SESSION['track_id_customer'] = $track_id;
        }
      }
 
      $emailorigin = strtolower(CMailFile::getValidAddress($object->origin_email, 2));
      if ($email == $emailorigin) {
        $display_ticket_list = true;
        $_SESSION['email_customer'] = $email;
        $_SESSION['track_id_customer'] = $track_id;
      }
    } else {
      $error++;
      array_push($object->errors, $langs->trans("ErrorTicketNotFound", $track_id));
      $action = '';
    }
  }
 
  if ($error) {
    setEventMessages($object->error, $object->errors, 'errors');
    $action = '';
  }
}
 
 
if ($action == "view_ticketlist") {
  print '<div class="ticketpublicarealist ticketlargemargin">';
 
  print '<br>';
  if ($display_ticket_list) {
    // Filters
    $search_fk_status = GETPOST("search_fk_status", 'alpha');
    $search_subject = GETPOST("search_subject", 'alpha');
    $search_type = GETPOST("search_type", 'alpha');
    $search_category = GETPOST("search_category", 'alpha');
    $search_severity = GETPOST("search_severity", 'alpha');
    $search_fk_user_create = GETPOST("search_fk_user_create", "intcomma");
    $search_fk_user_assign = GETPOST("search_fk_user_assign", "intcomma");
 
    // Store current page url
    $url_page_current = dol_buildpath('/public/ticket/list.php', 1);
    $contextpage = $url_page_current;
 
    // Do we click on purge search criteria ?
    if (GETPOST("button_removefilter_x")) {
      $search_fk_status = '';
      $search_subject = '';
      $search_type = '';
      $search_category = '';
      $search_severity = '';
      $search_fk_user_create = '';
      $search_fk_user_assign = '';
    }
 
    // fetch optionals attributes and labels
    $extrafields = new ExtraFields($db);
    $extrafields->fetch_name_optionals_label($object->table_element);
 
    $search_array_options = $extrafields->getOptionalsFromPost($object->table_element, '', 'search_');
 
    $filter = array();
 
    $param = '&action=view_ticketlist';
    if (!empty($entity) && isModEnabled('multicompany')) {
      $param .= '&entity='.((int) $entity);
    }
 
    $param .= '&token='.newToken();
 
    // Definition of fields for list
    $arrayfields = array(
      't.datec' => array('label' => $langs->trans("Date"), 'checked' => '1'),
      't.date_read' => array('label' => $langs->trans("TicketReadOn"), 'checked' => '0'),
      't.date_close' => array('label' => $langs->trans("TicketCloseOn"), 'checked' => '0'),
      't.ref' => array('label' => $langs->trans("Ref"), 'checked' => '1'),
      //'t.track_id' => array('label' => $langs->trans("IDTracking"), 'checked' => '0'),
      't.fk_statut' => array('label' => $langs->trans("Status"), 'checked' => '1'),
      't.subject' => array('label' => $langs->trans("Subject"), 'checked' => '1'),
      'type.code' => array('label' => $langs->trans("Type"), 'checked' => '1'),
      'category.code' => array('label' => $langs->trans("Category"), 'checked' => '1'),
      'severity.code' => array('label' => $langs->trans("Severity"), 'checked' => '1'),
      't.progress' => array('label' => $langs->trans("Progression"), 'checked' => '0'),
      //'t.fk_contract' => array('label' => $langs->trans("Contract"), 'checked' => '0'),
      't.fk_user_create' => array('label' => $langs->trans("Author"), 'checked' => '1'),
      't.fk_user_assign' => array('label' => $langs->trans("AssignedTo"), 'checked' => '0'),
 
      //'t.entity'=>array('label'=>$langs->trans("Entity"), 'checked' => '1', 'enabled'=>(isModEnabled('multicompany') && empty($conf->multicompany->transverse_mode))),
      //'t.datec' => array('label' => $langs->trans("DateCreation"), 'checked' => '0', 'position' => 500),
      //'t.tms' => array('label' => $langs->trans("DateModificationShort"), 'checked' => '0', 'position' => 2)
      //'t.statut'=>array('label'=>$langs->trans("Status"), 'checked' => '1', 'position'=>1000),
    );
 
    if (!getDolGlobalString('TICKET_SHOW_PROGRESSION')) {
      unset($arrayfields['t.progress']);
    }
 
    // Extra fields
    include DOL_DOCUMENT_ROOT.'/core/tpl/extrafields_list_array_fields.tpl.php';
 
    if (!empty($search_subject)) {
      $filter['t.subject'] = $search_subject;
      $param .= '&search_subject='.urlencode($search_subject);
    }
    if (!empty($search_type)) {
      $filter['t.type_code'] = $search_type;
      $param .= '&search_type='.urlencode($search_type);
    }
    if (!empty($search_category)) {
      $filter['t.category_code'] = $search_category;
      $param .= '&search_category='.urlencode($search_category);
    }
    if (!empty($search_severity)) {
      $filter['t.severity_code'] = $search_severity;
      $param .= '&search_severity='.urlencode($search_severity);
    }
    if (!empty($search_fk_user_assign)) {
      // -1 value = all so no filter
      if ($search_fk_user_assign > 0) {
        $filter['t.fk_user_assign'] = $search_fk_user_assign;
        $param .= '&search_fk_user_assign='.urlencode((string) ($search_fk_user_assign));
      }
    }
    if (!empty($search_fk_user_create)) {
      // -1 value = all so no filter
      if ($search_fk_user_create > 0) {
        $filter['t.fk_user_create'] = $search_fk_user_create;
        $param .= '&search_fk_user_create='.urlencode((string) ($search_fk_user_create));
      }
    }
    if ((isset($search_fk_status) && $search_fk_status != '') && $search_fk_status != '-1' && $search_fk_status != 'non_closed') {
      $filter['t.fk_statut'] = $search_fk_status;
      $param .= '&search_fk_status='.urlencode($search_fk_status);
    }
    if (isset($search_fk_status) && $search_fk_status == 'non_closed') {
      $filter['t.fk_statut'] = array(0, 1, 3, 4, 5, 6);
      $param .= '&search_fk_statut=openall';
    }
 
    require DOL_DOCUMENT_ROOT.'/core/actions_changeselectedfields.inc.php';
 
    $sortfield = GETPOST('sortfield', 'aZ09comma');
    $sortorder = GETPOST('sortorder', 'aZ09comma');
 
    if (!$sortfield) {
      $sortfield = 't.datec';
    }
    if (!$sortorder) {
      $sortorder = 'DESC';
    }
 
    $limit = $conf->liste_limit;
 
    $page = GETPOSTISSET('pageplusone') ? (GETPOSTINT('pageplusone') - 1) : GETPOSTINT("page");
    if (empty($page) || $page == -1) {
      $page = 0;
    }     // If $page is not defined, or '' or -1
    $offset = $limit * $page;
    $pageprev = $page - 1;
    $pagenext = $page + 1;
 
    // Request SQL
    $sql = "SELECT DISTINCT";
    $sql .= " t.rowid,";
    $sql .= " t.ref,";
    $sql .= " t.track_id,";
    $sql .= " t.fk_soc,";
    $sql .= " t.fk_project,";
    $sql .= " t.origin_email,";
    $sql .= " t.fk_user_create, uc.lastname as user_create_lastname, uc.firstname as user_create_firstname,";
    $sql .= " t.fk_user_assign, ua.lastname as user_assign_lastname, ua.firstname as user_assign_firstname,";
    $sql .= " t.subject,";
    $sql .= " t.message,";
    $sql .= " t.fk_statut,";
    $sql .= " t.resolution,";
    if (getDolGlobalString('TICKET_SHOW_PROGRESSION')) {
      $sql .= " t.progress,";
    }
    $sql .= " t.timing,";
    $sql .= " t.type_code,";
    $sql .= " t.category_code,";
    $sql .= " t.severity_code,";
    $sql .= " t.datec,";
    $sql .= " t.date_read,";
    $sql .= " t.date_close,";
    $sql .= " t.tms,";
    $sql .= " type.label as type_label, category.label as category_label, severity.label as severity_label";
    // Add fields for extrafields
    if (isset($extrafields->attributes[$object->table_element]['label']) && is_array($extrafields->attributes[$object->table_element]['label']) && count($extrafields->attributes[$object->table_element]['label'])) {
      foreach ($extrafields->attributes[$object->table_element]['label'] as $key => $val) {
        $sql .= ($extrafields->attributes[$object->table_element]['type'][$key] != 'separate' ? ", ef.".$key." as options_".$key : '');
      }
    }
    $sql .= " FROM ".MAIN_DB_PREFIX."ticket as t";
    $sql .= " LEFT JOIN ".MAIN_DB_PREFIX."c_ticket_type as type ON type.code = t.type_code";
    $sql .= " LEFT JOIN ".MAIN_DB_PREFIX."c_ticket_category as category ON category.code = t.category_code";
    $sql .= " LEFT JOIN ".MAIN_DB_PREFIX."c_ticket_severity as severity ON severity.code = t.severity_code";
    $sql .= " LEFT JOIN ".MAIN_DB_PREFIX."societe as s ON s.rowid = t.fk_soc";
    $sql .= " LEFT JOIN ".MAIN_DB_PREFIX."user as uc ON uc.rowid = t.fk_user_create";
    $sql .= " LEFT JOIN ".MAIN_DB_PREFIX."user as ua ON ua.rowid = t.fk_user_assign";
    $sql .= " LEFT JOIN ".MAIN_DB_PREFIX."element_contact as ec ON ec.element_id = t.rowid";
    $sql .= " LEFT JOIN ".MAIN_DB_PREFIX."c_type_contact as tc ON ec.fk_c_type_contact = tc.rowid";
    $sql .= " LEFT JOIN ".MAIN_DB_PREFIX."socpeople sp ON ec.fk_socpeople = sp.rowid";
    if (isset($extrafields->attributes[$object->table_element]['label']) && is_array($extrafields->attributes[$object->table_element]['label']) && count($extrafields->attributes[$object->table_element]['label'])) {
      $sql .= " LEFT JOIN ".MAIN_DB_PREFIX."ticket_extrafields as ef on (t.rowid = ef.fk_object)";
    }
    $sql .= " WHERE t.entity IN (".getEntity('ticket').")";
    $sql .= " AND ((tc.source = 'external'";
    $sql .= " AND tc.element = '".$db->escape($object->element)."'";
    $sql .= " AND tc.active = 1";
    $sql .= " AND sp.email = '".$db->escape($_SESSION['email_customer'])."')";    // email found into an external contact
    $sql .= " OR s.email = '".$db->escape($_SESSION['email_customer'])."'";     // or email of the linked company
    $sql .= " OR t.origin_email = '".$db->escape($_SESSION['email_customer'])."')"; // or email of the requester
    // Manage filter
    if (!empty($filter)) {
      foreach ($filter as $key => $value) {
        if (strpos($key, 'date')) { // To allow $filter['YEAR(s.dated)']=>$year
          $sql .= " AND ".$db->sanitize($key)." = '".$db->escape($value)."'";
        } elseif (($key == 't.fk_user_assign') || ($key == 't.type_code') || ($key == 't.category_code') || ($key == 't.severity_code')) {
          $sql .= " AND ".$db->sanitize($key)." = '".$db->escape($value)."'";
        } elseif ($key == 't.fk_statut') {
          if (is_array($value) && count($value) > 0) {
            $sql .= " AND ".$db->sanitize($key)." IN (".$db->sanitize(implode(',', $value)).")";
          } else {
            $sql .= " AND ".$db->sanitize($key)." = ".((int) $value);
          }
        } else {
          $sql .= " AND ".$db->sanitize($key)." LIKE '%".$db->escape($value)."%'";
        }
      }
    }
    //$sql .= " GROUP BY t.track_id";
    $sql .= $db->order($sortfield, $sortorder);
 
    $resql = $db->query($sql);
    if ($resql) {
      $num_total = $db->num_rows($resql);
      if (!empty($limit)) {
        $sql .= $db->plimit($limit + 1, $offset);
      }
 
      $resql = $db->query($sql);
      if ($resql) {
        $num = $db->num_rows($resql);
 
        $baseurl = getDolGlobalString('TICKET_URL_PUBLIC_INTERFACE', DOL_URL_ROOT.'/public/ticket/');
 
        $newcardbutton = '<a class="marginrightonly" href="'.$baseurl . 'create_ticket.php?action=create'.(!empty($entity) && isModEnabled('multicompany') ? '&entity='.$entity : '').'&token='.newToken().'" rel="nofollow noopener"><span class="fa fa-15 fa-plus-circle valignmiddle btnTitle-icon" title="'.dol_escape_htmltag($langs->trans("CreateTicket")).'"></span></a>';
 
        print_barre_liste($langs->trans('TicketList'), $page, 'list.php', $param, $sortfield, $sortorder, '', $num, $num_total, 'ticket', 0, $newcardbutton);
 
        // Search bar
        print '<form method="POST" action="'.$_SERVER['PHP_SELF'].(!empty($entity) && isModEnabled('multicompany') ? '?entity='.$entity : '').'" id="searchFormList" >'."\n";
        print '<input type="hidden" name="formfilteraction" id="formfilteraction" value="list">';
        print '<input type="hidden" name="token" value="'.newToken().'">';
        print '<input type="hidden" name="action" value="view_ticketlist">';
        print '<input type="hidden" name="sortfield" value="'.$sortfield.'">';
        print '<input type="hidden" name="sortorder" value="'.$sortorder.'">';
 
        $varpage = empty($contextpage) ? $url_page_current : $contextpage;
        $selectedfields = $form->multiSelectArrayWithCheckbox('selectedfields', $arrayfields, $varpage); // This also change content of $arrayfields
 
        // allow to display information before list
        $parameters = array('arrayfields' => $arrayfields);
        $reshook = $hookmanager->executeHooks('printFieldListHeader', $parameters, $object, $action);    // Note that $action and $object may have been modified by hook
        print $hookmanager->resPrint;
 
        print '<div class="div-table-responsive">';
        print '<table class="liste '.($moreforfilter ? "listwithfilterbefore" : "").'">';
 
        // Filter bar
        print '<tr class="liste_titre">';
 
        if (!empty($arrayfields['t.datec']['checked'])) {
          print '<td class="liste_titre"></td>';
        }
 
        if (!empty($arrayfields['t.date_read']['checked'])) {
          print '<td class="liste_titre"></td>';
        }
        if (!empty($arrayfields['t.date_close']['checked'])) {
          print '<td class="liste_titre"></td>';
        }
 
        if (!empty($arrayfields['t.ref']['checked'])) {
          print '<td class="liste_titre"></td>';
        }
 
        if (!empty($arrayfields['t.subject']['checked'])) {
          print '<td class="liste_titre">';
          print '<input type="text" class="flat maxwidth100" name="search_subject" value="'.$search_subject.'">';
          print '</td>';
        }
 
        if (!empty($arrayfields['type.code']['checked'])) {
          print '<td class="liste_titre">';
          $formTicket->selectTypesTickets($search_type, 'search_type', '', 2, 1, 1, 0, 'maxwidth150');
          print '</td>';
        }
 
        if (!empty($arrayfields['category.code']['checked'])) {
          print '<td class="liste_titre">';
          $formTicket->selectGroupTickets($search_category, 'search_category', '(public:=:1)', 2, 1, 1, 0, 'maxwidth150');
          print '</td>';
        }
 
        if (!empty($arrayfields['severity.code']['checked'])) {
          print '<td class="liste_titre">';
          $formTicket->selectSeveritiesTickets($search_severity, 'search_severity', '', 2, 1, 1, 0, 'maxwidth150');
          print '</td>';
        }
 
        if (getDolGlobalString('TICKET_SHOW_PROGRESSION') && !empty($arrayfields['t.progress']['checked'])) {
          print '<td class="liste_titre"></td>';
        }
 
        if (!empty($arrayfields['t.fk_user_create']['checked'])) {
          print '<td class="liste_titre"></td>';
        }
 
        if (!empty($arrayfields['t.fk_user_assign']['checked'])) {
          print '<td class="liste_titre"></td>';
        }
 
        if (!empty($arrayfields['t.tms']['checked'])) {
          print '<td class="liste_titre"></td>';
        }
 
        // Extra fields
        include DOL_DOCUMENT_ROOT.'/core/tpl/extrafields_list_search_input.tpl.php';
 
        // Fields from hook
        $parameters = array('arrayfields' => $arrayfields);
        $reshook = $hookmanager->executeHooks('printFieldListOption', $parameters, $object); // Note that $action and $object may have been modified by hook
        print $hookmanager->resPrint;
 
        // Status ticket
        if (!empty($arrayfields['t.fk_statut']['checked'])) {
          print '<td class="liste_titre">';
          $selected = ($search_fk_status != "non_closed" ? $search_fk_status : '');
          //$object->printSelectStatus($selected);
          print '</td>';
        }
 
        // Action column
        print '<td class="liste_titre maxwidthsearch">';
        $searchpicto = $form->showFilterButtons();
        print $searchpicto;
        print '</td>';
        print '</tr>';
 
        // Field title
        print '<tr class="liste_titre">';
        if (!empty($arrayfields['t.datec']['checked'])) {
          print_liste_field_titre($arrayfields['t.datec']['label'], $url_page_current, 't.datec', '', $param, '', $sortfield, $sortorder);
        }
        if (!empty($arrayfields['t.date_read']['checked'])) {
          print_liste_field_titre($arrayfields['t.date_read']['label'], $url_page_current, 't.date_read', '', $param, '', $sortfield, $sortorder);
        }
        if (!empty($arrayfields['t.date_close']['checked'])) {
          print_liste_field_titre($arrayfields['t.date_close']['label'], $url_page_current, 't.date_close', '', $param, '', $sortfield, $sortorder);
        }
        if (!empty($arrayfields['t.ref']['checked'])) {
          print_liste_field_titre($arrayfields['t.ref']['label'], $url_page_current, 't.ref', '', $param, '', $sortfield, $sortorder);
        }
        if (!empty($arrayfields['t.subject']['checked'])) {
          print_liste_field_titre($arrayfields['t.subject']['label']);
        }
        if (!empty($arrayfields['type.code']['checked'])) {
          print_liste_field_titre($arrayfields['type.code']['label'], $url_page_current, 'type.code', '', $param, '', $sortfield, $sortorder);
        }
        if (!empty($arrayfields['category.code']['checked'])) {
          print_liste_field_titre($arrayfields['category.code']['label'], $url_page_current, 'category.code', '', $param, '', $sortfield, $sortorder);
        }
        if (!empty($arrayfields['severity.code']['checked'])) {
          print_liste_field_titre($arrayfields['severity.code']['label'], $url_page_current, 'severity.code', '', $param, '', $sortfield, $sortorder);
        }
        if (getDolGlobalString('TICKET_SHOW_PROGRESSION') && !empty($arrayfields['t.progress']['checked'])) {
          print_liste_field_titre($arrayfields['t.progress']['label'], $url_page_current, 't.progress', '', $param, '', $sortfield, $sortorder);
        }
        if (!empty($arrayfields['t.fk_user_create']['checked'])) {
          print_liste_field_titre($arrayfields['t.fk_user_create']['label'], $url_page_current, 't.fk_user_create', '', $param, '', $sortfield, $sortorder);
        }
        if (!empty($arrayfields['t.fk_user_assign']['checked'])) {
          print_liste_field_titre($arrayfields['t.fk_user_assign']['label'], $url_page_current, 't.fk_user_assign', '', $param, '', $sortfield, $sortorder);
        }
        if (!empty($arrayfields['t.tms']['checked'])) {
          print_liste_field_titre($arrayfields['t.tms']['label'], $url_page_current, 't.tms', '', $param, '', $sortfield, $sortorder);
        }
 
        // Extra fields
        include DOL_DOCUMENT_ROOT.'/core/tpl/extrafields_list_search_title.tpl.php';
 
        // Hook fields
        $parameters = array('arrayfields' => $arrayfields, 'param' => $param, 'sortfield' => $sortfield, 'sortorder' => $sortorder);
        $reshook = $hookmanager->executeHooks('printFieldListTitle', $parameters, $object); // Note that $action and $object may have been modified by hook
        print $hookmanager->resPrint;
 
        if (!empty($arrayfields['t.fk_statut']['checked'])) {
          print_liste_field_titre($arrayfields['t.fk_statut']['label'], $url_page_current, 't.fk_statut', '', $param, '', $sortfield, $sortorder);
        }
        print_liste_field_titre($selectedfields, $url_page_current, "", '', '', 'align="right"', $sortfield, $sortorder, 'center maxwidthsearch ');
        print '</tr>';
 
        while ($obj = $db->fetch_object($resql)) {
          print '<tr class="oddeven">';
 
          // Date ticket
          if (!empty($arrayfields['t.datec']['checked'])) {
            print '<td>';
            print dol_print_date($db->jdate($obj->datec), 'dayhour', 'tzuserrel');
            print '</td>';
          }
 
          // Date read
          if (!empty($arrayfields['t.date_read']['checked'])) {
            print '<td>';
            print dol_print_date($db->jdate($obj->date_read), 'dayhour', 'tzuserrel');
            print '</td>';
          }
 
          // Date close
          if (!empty($arrayfields['t.date_close']['checked'])) {
            print '<td>';
            print dol_print_date($db->jdate($obj->date_close), 'dayhour', 'tzuserrel');
            print '</td>';
          }
 
          // Ref
          if (!empty($arrayfields['t.ref']['checked'])) {
            print '<td class="nowraponall">';
            print '<a rel="nofollow" href="javascript:viewticket(\''.dol_escape_js($obj->track_id).'\',\''.dol_escape_js($_SESSION['email_customer']).'\');">';
            print img_picto('', 'ticket', 'class="paddingrightonly"');
            print $obj->ref;
            print '</a>';
            print '</td>';
          }
 
          // Subject
          if (!empty($arrayfields['t.subject']['checked'])) {
            print '<td>';
            print '<a rel="nofollow" href="javascript:viewticket(\''.dol_escape_js($obj->track_id).'\',\''.dol_escape_js($_SESSION['email_customer']).'\');">';
            print $obj->subject;
            print '</a>';
            print '</td>';
          }
 
          // Type
          if (!empty($arrayfields['type.code']['checked'])) {
            print '<td>';
            print $obj->type_label;
            print '</td>';
          }
 
          // Category
          if (!empty($arrayfields['category.code']['checked'])) {
            print '<td>';
            print $obj->category_label;
            print '</td>';
          }
 
          // Severity
          if (!empty($arrayfields['severity.code']['checked'])) {
            print '<td>';
            print $obj->severity_label;
            print '</td>';
          }
 
          // Progression
          if (getDolGlobalString('TICKET_SHOW_PROGRESSION') && !empty($arrayfields['t.progress']['checked'])) {
            print '<td>';
            print $obj->progress;
            print '</td>';
          }
 
          // Message author
          if (!empty($arrayfields['t.fk_user_create']['checked'])) {
            print '<td title="'.dol_escape_htmltag($obj->origin_email).'">';
            if ($obj->fk_user_create > 0) {
              $user_create->firstname = (!empty($obj->user_create_firstname) ? $obj->user_create_firstname : '');
              $user_create->name = (!empty($obj->user_create_lastname) ? $obj->user_create_lastname : '');
              $user_create->id = (!empty($obj->fk_user_create) ? $obj->fk_user_create : '');
              print $user_create->getFullName($langs);
            } else {
              print img_picto('', 'email', 'class="paddingrightonly"');
              print $langs->trans('Email');
            }
            print '</td>';
          }
 
          // Assigned author
          if (!empty($arrayfields['t.fk_user_assign']['checked'])) {
            print '<td>';
            if ($obj->fk_user_assign > 0) {
              $user_assign->firstname = (!empty($obj->user_assign_firstname) ? $obj->user_assign_firstname : '');
              $user_assign->lastname = (!empty($obj->user_assign_lastname) ? $obj->user_assign_lastname : '');
              $user_assign->id = (!empty($obj->fk_user_assign) ? $obj->fk_user_assign : '');
              print img_picto('', 'user', 'class="paddingrightonly"');
              print $user_assign->getFullName($langs);
            }
            print '</td>';
          }
 
          if (!empty($arrayfields['t.tms']['checked'])) {
            print '<td>'.dol_print_date($db->jdate($obj->tms), 'dayhour').'</td>';
          }
 
          // Extra fields
          if (isset($extrafields->attributes[$object->table_element]['label']) && is_array($extrafields->attributes[$object->table_element]['label']) && count($extrafields->attributes[$object->table_element]['label'])) {
            foreach ($extrafields->attributes[$object->table_element]['label'] as $key => $val) {
              if (!empty($arrayfields["ef.".$key]['checked'])) {
                print '<td';
                $cssstring = $extrafields->getCSSClass($key, $object->table_element, 'csslist');
                if ($cssstring) {
                  print ' class="'.$cssstring.'"';
                }
                print '>';
                $tmpkey = 'options_'.$key;
                print $extrafields->showOutputField($key, $obj->$tmpkey, '', $object->table_element);
                print '</td>';
              }
            }
          }
 
          // Statut
          if (!empty($arrayfields['t.fk_statut']['checked'])) {
            print '<td class="nowraponall">';
            $object->status = $obj->fk_statut;
            if (getDolGlobalString('TICKET_SHOW_PROGRESSION')) {
              $object->progress = $obj->progress;
            }
            print $object->getLibStatut(2);
            print '</td>';
          }
 
          print '<td></td>';
 
          $i++;
          print '</tr>';
        }
 
        print '</table>';
        print '</div>';
 
        print '</form>';
 
        $url_public_ticket = getDolGlobalString('TICKET_URL_PUBLIC_INTERFACE', dol_buildpath('/public/ticket/', 1));
 
        print '<form method="POST" id="form_view_ticket" name="form_view_ticket" action="'.$url_public_ticket.'view.php'.(!empty($entity) && isModEnabled('multicompany') ? '?entity='.$entity : '').'" style="display:none;">';
        print '<input type="hidden" name="token" value="'.newToken().'">';
        print '<input type="hidden" name="action" value="view_ticket">';
        print '<input type="hidden" name="btn_view_ticket_list" value="1">';
        print '<input type="hidden" name="track_id" value="">';
        print '<input type="hidden" name="email" value="">';
        print "</form>";
        print '<script type="text/javascript">
                    function viewticket(ticket_id, email) {
                        var form = $("#form_view_ticket");
                        form.find("input[name=\\"track_id\\"]").val(ticket_id);
                        form.find("input[name=\\"email\\"]").val(email);
                        form.submit();
                    }
                </script>';
      }
    } else {
      dol_print_error($db);
    }
  } else {
    print '<div class="error">Not Allowed<br><a href="'.$_SERVER['PHP_SELF'].'?track_id='.$object->track_id.'">'.$langs->trans("GoBack").'</a></div>';
  }
 
  print '</div>';
} else {
  print '<div class="ticketpublicarea ticketlargemargin">';
 
  print '<p class="center opacitymedium">'.$langs->trans("TicketPublicMsgViewLogIn").'</p>';
  print '<br>';
 
  print '<div id="form_view_ticket">';
  print '<form method="POST" class="maxwidth1000 center" name="form_view_ticketlist" action="'.$_SERVER['PHP_SELF'].(!empty($entity) && isModEnabled('multicompany') ? '?entity='.$entity : '').'">';
  print '<input type="hidden" name="token" value="'.newToken().'">';
  print '<input type="hidden" name="action" value="view_ticketlist">';
  //print '<input type="hidden" name="search_fk_status" value="non_closed">';
 
  print '<p><label for="track_id" style="display: inline-block" class="titlefieldcreate left"><span class="fieldrequired">';
  print img_picto($langs->trans("TicketTrackId"), 'generic', 'class="pictofixedwidth"');
  print $langs->trans("OneOfTicketTrackId");
  print '</span></label>';
  print '<br class="showonsmartphone hidden">';
  print '<input class="minwidth100" id="track_id" name="track_id" value="'.(GETPOST('track_id', 'alpha') ? GETPOST('track_id', 'alpha') : '').'" />';
  print '</p>';
 
  print '<p><label for="email" style="display: inline-block" class="titlefieldcreate left"><span class="fieldrequired">';
  print img_picto($langs->trans("Email"), 'email', 'class="pictofixedwidth"');
  print $langs->trans('Email').'</span></label>';
  print '<br class="showonsmartphone hidden">';
  print '<input class="minwidth100" id="email" name="email" value="'.(GETPOST('email', 'alpha') ? GETPOST('email', 'alpha') : (!empty($_SESSION['customer_email']) ? $_SESSION['customer_email'] : "")).'" />';
  print '</p>';
 
  print '<p style="text-align: center; margin-top: 1.5em;">';
  print '<input type="submit" class="button button-select" name="btn_view_ticket_list" value="'.$langs->trans('ViewMyTicketList').'" />';
  print ' &nbsp; ';
  print '<input type="submit" class="button button-cancel" name="cancel" value="'.$langs->trans("Cancel").'">';
  print "</p>\n";
 
  print "</form>\n";
  print "</div>\n";
 
  print "</div>";
}
 
if (getDolGlobalInt('TICKET_SHOW_COMPANY_FOOTER')) {
  // End of page
  htmlPrintOnlineFooter($mysoc, $langs, 0, $suffix, $object);
}
 
llxFooter('', 'public');
 
$db->close();