dolibarr  20.0.0-alpha
box_last_modified_ticket.php
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1 <?php
2 /* Module descriptor for ticket system
3  * Copyright (C) 2013-2016 Jean-François FERRY <hello@librethic.io>
4  * 2016 Christophe Battarel <christophe@altairis.fr>
5  * Copyright (C) 2019-2021 Frédéric France <frederic.france@netlogic.fr>
6  *
7  * This program is free software: you can redistribute it and/or modify
8  * it under the terms of the GNU General Public License as published by
9  * the Free Software Foundation, either version 3 of the License, or
10  * (at your option) any later version.
11  *
12  * This program is distributed in the hope that it will be useful,
13  * but WITHOUT ANY WARRANTY; without even the implied warranty of
14  * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
15  * GNU General Public License for more details.
16  *
17  * You should have received a copy of the GNU General Public License
18  * along with this program. If not, see <https://www.gnu.org/licenses/>.
19  */
20 
26 require_once DOL_DOCUMENT_ROOT."/core/boxes/modules_boxes.php";
27 
32 {
33  public $boxcode = "box_last_modified_ticket";
34  public $boximg = "ticket";
35  public $boxlabel;
36  public $depends = array("ticket");
37 
43  public function __construct($db, $param = '')
44  {
45  global $langs;
46  $langs->load("boxes");
47  $this->db = $db;
48 
49  $this->boxlabel = $langs->transnoentitiesnoconv("BoxLastModifiedTicket");
50  }
51 
58  public function loadBox($max = 5)
59  {
60  global $conf, $user, $langs;
61 
62  $this->max = $max;
63 
64  require_once DOL_DOCUMENT_ROOT."/ticket/class/ticket.class.php";
65 
66  $text = $langs->trans("BoxLastModifiedTicketDescription", $max);
67  $this->info_box_head = array(
68  'text' => $text,
69  'limit' => dol_strlen($text)
70  );
71 
72  $this->info_box_contents[0][0] = array(
73  'td' => 'class="left"',
74  'text' => $langs->trans("BoxLastModifiedTicketContent"),
75  );
76 
77  if ($user->hasRight('ticket', 'read')) {
78  $sql = "SELECT t.rowid as id, t.ref, t.track_id, t.fk_soc, t.fk_user_create, t.fk_user_assign, t.subject, t.message, t.fk_statut as status, t.type_code, t.category_code, t.severity_code, t.datec, t.tms as datem, t.date_read, t.date_close, t.origin_email ";
79  $sql .= ", type.label as type_label, category.label as category_label, severity.label as severity_label";
80  $sql .= ", s.nom as company_name, s.email as socemail, s.client, s.fournisseur";
81  $sql .= " FROM ".MAIN_DB_PREFIX."ticket as t";
82  $sql .= " LEFT JOIN ".MAIN_DB_PREFIX."c_ticket_type as type ON type.code=t.type_code";
83  $sql .= " LEFT JOIN ".MAIN_DB_PREFIX."c_ticket_category as category ON category.code=t.category_code";
84  $sql .= " LEFT JOIN ".MAIN_DB_PREFIX."c_ticket_severity as severity ON severity.code=t.severity_code";
85  $sql .= " LEFT JOIN ".MAIN_DB_PREFIX."societe as s ON s.rowid=t.fk_soc";
86 
87  $sql .= " WHERE t.entity IN (".getEntity('ticket').')';
88  // $sql.= " AND e.rowid = er.fk_event";
89  //if (empty($user->rights->societe->client->voir) && !$user->socid) $sql.= " WHERE s.rowid = sc.fk_soc AND sc.fk_user = " .((int) $user->id);
90  if ($user->socid) {
91  $sql .= " AND t.fk_soc = ".((int) $user->socid);
92  }
93 
94  $sql .= " ORDER BY t.tms DESC, t.rowid DESC";
95  $sql .= $this->db->plimit($max, 0);
96 
97  $resql = $this->db->query($sql);
98  if ($resql) {
99  $num = $this->db->num_rows($resql);
100 
101  $i = 0;
102 
103  while ($i < $num) {
104  $objp = $this->db->fetch_object($resql);
105  $datec = $this->db->jdate($objp->datec);
106  $datem = $this->db->jdate($objp->datem);
107 
108  $ticket = new Ticket($this->db);
109  $ticket->id = $objp->id;
110  $ticket->track_id = $objp->track_id;
111  $ticket->ref = $objp->ref;
112  $ticket->subject = $objp->subject;
113  $ticket->date_creation = $datec;
114  $ticket->date_modification = $datem;
115  //$ticket->fk_statut = $objp->status;
116  //$ticket->fk_statut = $objp->status;
117  $ticket->status = $objp->status;
118  $ticket->statut = $objp->status;
119  if ($objp->fk_soc > 0) {
120  $thirdparty = new Societe($this->db);
121  $thirdparty->id = $objp->fk_soc;
122  $thirdparty->email = $objp->socemail;
123  $thirdparty->client = $objp->client;
124  $thirdparty->fournisseur = $objp->fournisseur;
125  $thirdparty->name = $objp->company_name;
126  $link = $thirdparty->getNomUrl(1);
127  } else {
128  $link = dol_print_email($objp->origin_email);
129  }
130 
131 
132  $r = 0;
133 
134  // Ticket
135  $this->info_box_contents[$i][0] = array(
136  'td' => 'class="nowraponall"',
137  'text' => $ticket->getNomUrl(1),
138  'asis' => 1,
139  );
140  $r++;
141 
142  // Subject
143  $this->info_box_contents[$i][$r] = array(
144  'td' => 'class="nowrap tdoverflowmax150"',
145  'text' => $objp->subject, // Some event have no ref
146  'url' => DOL_URL_ROOT."/ticket/card.php?track_id=".$objp->track_id,
147  );
148  $r++;
149 
150  // Customer
151  $this->info_box_contents[$i][$r] = array(
152  'td' => 'class="tdoverflowmax150"',
153  'text' => $link,
154  'asis' => 1,
155  );
156  $r++;
157 
158  // Date creation
159  $this->info_box_contents[$i][$r] = array(
160  'td' => 'class="center nowraponall" title="'.dol_escape_htmltag($langs->trans("DateModification").': '.dol_print_date($datem, 'dayhour', 'tzuserrel')).'"',
161  'text' => dol_print_date($datem, 'dayhour', 'tzuserrel')
162  );
163  $r++;
164 
165  // Statut
166  $this->info_box_contents[$i][$r] = array(
167  'td' => 'class="right nowraponall"',
168  'text' => $ticket->getLibStatut(3)
169  );
170  $r++;
171 
172  $i++;
173  }
174 
175  if ($num == 0) {
176  $this->info_box_contents[$i][0] = array(
177  'td' => '',
178  'text'=>'<span class="opacitymedium">'.$langs->trans("BoxLastModifiedTicketNoRecordedTickets").'</span>'
179  );
180  }
181  } else {
182  dol_print_error($this->db);
183  }
184  } else {
185  $this->info_box_contents[0][0] = array(
186  'td' => '',
187  'text' => '<span class="opacitymedium">'.$langs->trans("ReadPermissionNotAllowed").'</span>',
188  );
189  }
190  }
191 
200  public function showBox($head = null, $contents = null, $nooutput = 0)
201  {
202  return parent::showBox($this->info_box_head, $this->info_box_contents, $nooutput);
203  }
204 }
Class ModeleBoxes.
Class to manage third parties objects (customers, suppliers, prospects...)
Class to manage the box to show last modified tickets.
loadBox($max=5)
Load data into info_box_contents array to show array later.
showBox($head=null, $contents=null, $nooutput=0)
Method to show box.
__construct($db, $param='')
Constructor.
if(isModEnabled('invoice') && $user->hasRight('facture', 'lire')) if((isModEnabled('fournisseur') &&!getDolGlobalString('MAIN_USE_NEW_SUPPLIERMOD') && $user->hasRight("fournisseur", "facture", "lire"))||(isModEnabled('supplier_invoice') && $user->hasRight("supplier_invoice", "lire"))) if(isModEnabled('don') && $user->hasRight('don', 'lire')) if(isModEnabled('tax') && $user->hasRight('tax', 'charges', 'lire')) if(isModEnabled('invoice') &&isModEnabled('order') && $user->hasRight("commande", "lire") &&!getDolGlobalString('WORKFLOW_DISABLE_CREATE_INVOICE_FROM_ORDER')) $sql
Social contributions to pay.
Definition: index.php:744
dol_strlen($string, $stringencoding='UTF-8')
Make a strlen call.
dol_print_email($email, $cid=0, $socid=0, $addlink=0, $max=64, $showinvalid=1, $withpicto=0)
Show EMail link formatted for HTML output.
dol_print_date($time, $format='', $tzoutput='auto', $outputlangs=null, $encodetooutput=false)
Output date in a string format according to outputlangs (or langs if not defined).
dol_print_error($db=null, $error='', $errors=null)
Displays error message system with all the information to facilitate the diagnosis and the escalation...
dol_escape_htmltag($stringtoescape, $keepb=0, $keepn=0, $noescapetags='', $escapeonlyhtmltags=0, $cleanalsojavascript=0)
Returns text escaped for inclusion in HTML alt or title or value tags, or into values of HTML input f...
Class to generate the form for creating a new ticket.