dolibarr  20.0.0-alpha
actions_ticket.class.php
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1 <?php
2 /* Copyright (C) 2013-2015 Jean-Fran├žois FERRY <hello@librethic.io>
3  * Copyright (C) 2016 Christophe Battarel <christophe@altairis.fr>
4  * Copyright (C) 2024 Destailleur Laurent <eldy@users.sourceforge.net>
5  *
6  * This program is free software; you can redistribute it and/or modify
7  * it under the terms of the GNU General Public License as published by
8  * the Free Software Foundation; either version 3 of the License, or
9  * (at your option) any later version.
10  *
11  * This program is distributed in the hope that it will be useful,
12  * but WITHOUT ANY WARRANTY; without even the implied warranty of
13  * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
14  * GNU General Public License for more details.
15  *
16  * You should have received a copy of the GNU General Public License
17  * along with this program; if not, write to the Free Software
18  * Foundation, Inc., 59 Temple Place - Suite 330, Boston, MA 02111-1307, USA.
19  */
20 
27 require_once DOL_DOCUMENT_ROOT.'/ticket/class/ticket.class.php';
28 require_once DOL_DOCUMENT_ROOT.'/core/lib/files.lib.php';
29 require_once DOL_DOCUMENT_ROOT.'/core/class/extrafields.class.php';
30 require_once DOL_DOCUMENT_ROOT.'/contact/class/contact.class.php';
31 require_once DOL_DOCUMENT_ROOT.'/contrat/class/contrat.class.php';
32 require_once DOL_DOCUMENT_ROOT.'/fichinter/class/fichinter.class.php';
33 require_once DOL_DOCUMENT_ROOT.'/core/class/commonhookactions.class.php';
34 
35 // TODO Only the last method emailElementlist is a hook method. Other must be moved into standard ticket.class.php
36 
37 
42 {
46  public $db;
47 
51  public $dao;
52 
53  public $mesg;
54 
58  public $error;
59 
63  public $errors = array();
64 
66  public $errno = 0;
67 
68  public $template_dir;
69  public $template;
70 
74  public $label;
75 
79  public $description;
80 
84  public $fk_statut;
85 
89  public $fk_soc;
90 
91 
97  public function __construct($db)
98  {
99  $this->db = $db;
100  }
101 
107  public function getInstanceDao()
108  {
109  if (!is_object($this->dao)) {
110  $this->dao = new Ticket($this->db);
111  }
112  }
113 
122  public function fetch($id = 0, $ref = '', $track_id = '')
123  {
124  $this->getInstanceDao();
125  return $this->dao->fetch($id, $ref, $track_id);
126  }
127 
134  public function getLibStatut($mode = 0)
135  {
136  $this->getInstanceDao();
137  $this->dao->fk_statut = $this->fk_statut;
138  return $this->dao->getLibStatut($mode);
139  }
140 
147  public function getInfo($id)
148  {
149  $this->getInstanceDao();
150  $this->dao->fetch($id);
151 
152  $this->label = $this->dao->label;
153  $this->description = $this->dao->description;
154  }
155 
162  public function getTitle($action = '')
163  {
164  global $langs;
165 
166  if ($action == 'create') {
167  return $langs->trans("CreateTicket");
168  } elseif ($action == 'edit') {
169  return $langs->trans("EditTicket");
170  } elseif ($action == 'view') {
171  return $langs->trans("TicketCard");
172  } elseif ($action == 'add_message') {
173  return $langs->trans("TicketAddMessage");
174  } else {
175  return $langs->trans("TicketsManagement");
176  }
177  }
178 
187  public function viewTicketOriginalMessage($user, $action, $object)
188  {
189  global $langs;
190 
191  print '<!-- initial message of ticket -->'."\n";
192  if ($user->hasRight('ticket', 'manage') && $action == 'edit_message_init') {
193  // MESSAGE
194  print '<form action="'.$_SERVER['PHP_SELF'].'" method="post">';
195  print '<input type="hidden" name="token" value="'.newToken().'">';
196  print '<input type="hidden" name="track_id" value="'.$object->track_id.'">';
197  print '<input type="hidden" name="action" value="set_message">';
198  }
199 
200  // Initial message
201  print '<div class="div-table-responsive-no-min">'; // You can use div-table-responsive-no-min if you don't need reserved height for your table
202  print '<table class="border centpercent margintable margintable">';
203  print '<tr class="liste_titre trforfield"><td class="nowrap titlefield">';
204  print $langs->trans("InitialMessage");
205  print '</td><td>';
206  if ($user->hasRight("ticket", "manage")) {
207  print '<a class="editfielda" href="'.$_SERVER['PHP_SELF'].'?action=edit_message_init&token='.newToken().'&track_id='.$object->track_id.'">'.img_edit($langs->trans('Modify')).'</a>';
208  }
209  print '</td></tr>';
210 
211  print '<tr>';
212  print '<td colspan="2">';
213  if ($user->hasRight('ticket', 'manage') && $action == 'edit_message_init') {
214  // MESSAGE
215  $msg = GETPOSTISSET('message_initial') ? GETPOST('message_initial', 'restricthtml') : $object->message;
216  include_once DOL_DOCUMENT_ROOT.'/core/class/doleditor.class.php';
217  $uselocalbrowser = true;
218  $ckeditorenabledforticket = getDolGlobalString('FCKEDITOR_ENABLE_TICKET');
219  if (!$ckeditorenabledforticket) {
220  $msg = dol_string_nohtmltag($msg, 2);
221  }
222  $doleditor = new DolEditor('message_initial', $msg, '100%', 250, 'dolibarr_details', 'In', true, $uselocalbrowser, $ckeditorenabledforticket, ROWS_9, '95%');
223  $doleditor->Create();
224  } else {
225  print '<div class="longmessagecut">';
226  //print dol_escape_htmltag(dol_htmlwithnojs(dol_string_onlythesehtmltags(dol_htmlentitiesbr($object->message), 1, 1, 1, 0)), 1, 1, 'common', 0, 1);
227  print nl2br($object->message);
228  print '</div>';
229  /*print '<div class="clear center">';
230  print $langs->trans("More").'...';
231  print '</div>';*/
232 
233  //print '<div>' . $object->message . '</div>';
234  }
235  if ($user->hasRight('ticket', 'manage') && $action == 'edit_message_init') {
236  print '<div class="center">';
237  print ' <input type="submit" class="button button-edit small" value="'.$langs->trans('Modify').'">';
238  print ' <input type="submit" class="button button-cancel small" name="cancel" value="'.$langs->trans("Cancel").'">';
239  print '</div>';
240  }
241  print '</td>';
242  print '</tr>';
243  print '</table>';
244  print '</div>';
245 
246  if ($user->hasRight('ticket', 'manage') && $action == 'edit_message_init') {
247  // MESSAGE
248  print '</form>';
249  }
250  }
251 
260  public function viewTicketMessages($show_private, $show_user, $object)
261  {
262  global $langs, $user;
263 
264  // Load logs in cache
265  $ret = $this->dao->loadCacheMsgsTicket();
266  if ($ret < 0) {
267  dol_print_error($this->dao->db);
268  }
269 
270  $action = GETPOST('action', 'aZ09');
271 
272  print '<div class="ticketpublicarea ticketlargemargin centpercent" style="padding-top: 0">';
273  $this->viewTicketOriginalMessage($user, $action, $object);
274  print '</div>';
275 
276  if (is_array($this->dao->cache_msgs_ticket) && count($this->dao->cache_msgs_ticket) > 0) {
277  print '<div class="ticketpublicarea ticketlargemargin centpercent">';
278 
279  print '<div class="div-table-responsive-no-min">';
280  print '<table class="border centpercent">';
281 
282  print '<tr class="liste_titre">';
283 
284  print '<td>';
285  print $langs->trans('TicketMessagesList');
286  print '</td>';
287 
288  if ($show_user) {
289  print '<td>';
290  print $langs->trans('User');
291  print '</td>';
292  }
293  print '</tr>';
294 
295  foreach ($this->dao->cache_msgs_ticket as $id => $arraymsgs) {
296  if (!$arraymsgs['private']
297  || ($arraymsgs['private'] == "1" && $show_private)
298  ) {
299  //print '<tr>';
300  print '<tr class="oddeven">';
301  print '<td><strong>';
302  print img_picto('', 'object_action', 'class="paddingright"').dol_print_date($arraymsgs['datep'], 'dayhour');
303  print '<strong></td>';
304  if ($show_user) {
305  print '<td>';
306  if ($arraymsgs['fk_user_author'] > 0) {
307  $userstat = new User($this->db);
308  $res = $userstat->fetch($arraymsgs['fk_user_author']);
309  if ($res) {
310  print $userstat->getNomUrl(0);
311  }
312  } elseif (isset($arraymsgs['fk_contact_author'])) {
313  $contactstat = new Contact($this->db);
314  $res = $contactstat->fetch(0, null, '', $arraymsgs['fk_contact_author']);
315  if ($res) {
316  print $contactstat->getNomUrl(0, 'nolink');
317  } else {
318  print $arraymsgs['fk_contact_author'];
319  }
320  } else {
321  print $langs->trans('Customer');
322  }
323  print '</td>';
324  }
325  print '</td>';
326  print '<tr class="oddeven">';
327  print '<td colspan="2">';
328  print $arraymsgs['message'];
329 
330  //attachment
331 
332  $documents = array();
333 
334  $sql = 'SELECT ecm.rowid as id, ecm.src_object_type, ecm.src_object_id';
335  $sql .= ', ecm.filepath, ecm.filename, ecm.share';
336  $sql .= ' FROM '.MAIN_DB_PREFIX.'ecm_files ecm';
337  $sql .= " WHERE ecm.filepath = 'agenda/".$arraymsgs['id']."'";
338  $sql .= ' ORDER BY ecm.position ASC';
339 
340  $resql = $this->db->query($sql);
341  if ($resql) {
342  if ($this->db->num_rows($resql)) {
343  while ($obj = $this->db->fetch_object($resql)) {
344  $documents[$obj->id] = $obj;
345  }
346  }
347  }
348  if (!empty($documents)) {
349  $isshared = 0;
350  $footer = '<div class="timeline-documents-container">';
351  foreach ($documents as $doc) {
352  if (!empty($doc->share)) {
353  $isshared = 1;
354  $footer .= '<span id="document_'.$doc->id.'" class="timeline-documents" ';
355  $footer .= ' data-id="'.$doc->id.'" ';
356  $footer .= ' data-path="'.$doc->filepath.'"';
357  $footer .= ' data-filename="'.dol_escape_htmltag($doc->filename).'" ';
358  $footer .= '>';
359 
360  $filePath = DOL_DATA_ROOT.'/'.$doc->filepath.'/'.$doc->filename;
361  $mime = dol_mimetype($filePath);
362  $thumb = $arraymsgs['id'].'/thumbs/'.substr($doc->filename, 0, strrpos($doc->filename, '.')).'_mini'.substr($doc->filename, strrpos($doc->filename, '.'));
363  $doclink = DOL_URL_ROOT.'/document.php?hashp='.urlencode($doc->share);
364 
365  $mimeAttr = ' mime="'.$mime.'" ';
366  $class = '';
367  if (in_array($mime, array('image/png', 'image/jpeg', 'application/pdf'))) {
368  $class .= ' documentpreview';
369  }
370 
371  $footer .= '<a href="'.$doclink.'" class="btn-link '.$class.'" target="_blank" '.$mimeAttr.' >';
372  $footer .= img_mime($filePath).' '.$doc->filename;
373  $footer .= '</a>';
374 
375  $footer .= '</span>';
376  }
377  }
378  $footer .= '</div>';
379  if ($isshared == 1) {
380  print '<br>';
381  print '<br>';
382  print $footer;
383  }
384  }
385  print '</td>';
386  print '</tr>';
387  }
388  }
389 
390  print '</table>';
391  print '</div>';
392  print '</div>';
393  } else {
394  print '<div class="ticketpublicarea ticketlargemargin centpercent">';
395  print '<div class="info">'.$langs->trans('NoMsgForThisTicket').'</div>';
396  print '</div>';
397  }
398  }
399 
408  public function viewTicketTimelineMessages($show_private, $show_user, Ticket $object)
409  {
410  global $conf, $langs, $user;
411 
412  // Load logs in cache
413  $ret = $object->loadCacheMsgsTicket();
414  $action = GETPOST('action');
415 
416  if (is_array($object->cache_msgs_ticket) && count($object->cache_msgs_ticket) > 0) {
417  print '<section id="cd-timeline">';
418 
419  foreach ($object->cache_msgs_ticket as $id => $arraymsgs) {
420  if (!$arraymsgs['private']
421  || ($arraymsgs['private'] == "1" && $show_private)
422  ) {
423  print '<div class="cd-timeline-block">';
424  print '<div class="cd-timeline-img">';
425  print '<img src="img/messages.png" alt="">';
426  print '</div> <!-- cd-timeline-img -->';
427 
428  print '<div class="cd-timeline-content">';
429  print $arraymsgs['message'];
430 
431  print '<span class="cd-date">';
432  print dol_print_date($arraymsgs['datec'], 'dayhour');
433 
434  if ($show_user) {
435  if ($arraymsgs['fk_user_action'] > 0) {
436  $userstat = new User($this->db);
437  $res = $userstat->fetch($arraymsgs['fk_user_action']);
438  if ($res) {
439  print '<br>';
440  print $userstat->getNomUrl(1);
441  }
442  } else {
443  print '<br>';
444  print $langs->trans('Customer');
445  }
446  }
447  print '</span>';
448  print '</div> <!-- cd-timeline-content -->';
449  print '</div> <!-- cd-timeline-block -->';
450  }
451  }
452  print '</section>';
453  } else {
454  print '<div class="info">'.$langs->trans('NoMsgForThisTicket').'</div>';
455  }
456  }
457 
465  {
466  global $langs;
467 
468  print '<div class="div-table-responsive-no-min margintoponly navBarForStatus">';
469  print '<div class="centpercent right">';
470  // Exclude status which requires specific method
471  $exclude_status = array(Ticket::STATUS_CLOSED, Ticket::STATUS_CANCELED);
472  // Exclude actual status
473  $exclude_status = array_merge($exclude_status, array((int) $object->status));
474  // Exclude also the Waiting/Pending/Suspended status
475  if (!getDolGlobalString('TICKET_INCLUDE_SUSPENDED_STATUS')) {
476  $exclude_status[] = $object::STATUS_WAITING;
477  }
478 
479  // Sort results to be similar to status object list
480  //sort($exclude_status);
481 
482  foreach ($object->labelStatusShort as $status => $status_label) {
483  if (!in_array($status, $exclude_status)) {
484  print '<div class="inline-block center marginbottomonly">';
485 
486  if ($status == 1) {
487  $urlforbutton = $_SERVER['PHP_SELF'].'?track_id='.$object->track_id.'&action=set_read&token='.newToken(); // To set as read, we use a dedicated action
488  } else {
489  $urlforbutton = $_SERVER['PHP_SELF'].'?track_id='.$object->track_id.'&action=confirm_set_status&token='.newToken().'&new_status='.((int) $status);
490  }
491 
492  print '<a class="butAction butStatus marginbottomonly" href="'.$urlforbutton.'">';
493  print $object->LibStatut($status, 3, 1).' ';
494  //print img_picto($langs->trans($object->labelStatusShort[$status]), 'statut'.$status.'.png@ticket', '', false, 0, 0, '', 'valignmiddle').' ';
495  print $langs->trans($object->labelStatusShort[$status]);
496  print '</a>';
497  print '</div>';
498  }
499  }
500  print '</div>';
501  print '</div>';
502  print '<br>';
503  }
504 
514  public function emailElementlist($parameters, &$object, &$action, $hookmanager)
515  {
516  global $langs;
517 
518  $error = 0;
519 
520  if (in_array('admin', explode(':', $parameters['context']))) {
521  $this->results = array('ticket_send' => $langs->trans('MailToSendTicketMessage'));
522  }
523 
524  if (!$error) {
525  return 0; // or return 1 to replace standard code
526  } else {
527  $this->errors[] = 'Error message';
528  return -1;
529  }
530  }
531 }
if($user->socid > 0) if(! $user->hasRight('accounting', 'chartofaccount')) $object
Definition: card.php:58
Class Actions of the module ticket.
viewTicketMessages($show_private, $show_user, $object)
View html list of message for ticket.
getTitle($action='')
Get action title.
__construct($db)
Constructor.
emailElementlist($parameters, &$object, &$action, $hookmanager)
Hook to add email element template.
$errno
Numero de l'erreur.
fetch($id=0, $ref='', $track_id='')
Fetch object.
viewTicketOriginalMessage($user, $action, $object)
Show ticket original message.
viewTicketTimelineMessages($show_private, $show_user, Ticket $object)
View list of message for ticket with timeline display.
getInstanceDao()
Instantiation of DAO class.
getLibStatut($mode=0)
Print statut.
viewStatusActions(Ticket $object)
Print html navbar with link to set ticket status.
getInfo($id)
Get ticket info.
Parent class of all other hook actions classes.
Class to manage contact/addresses.
Class to manage a WYSIWYG editor.
Class to manage Dolibarr users.
Definition: user.class.php:50
if(isModEnabled('invoice') && $user->hasRight('facture', 'lire')) if((isModEnabled('fournisseur') &&!getDolGlobalString('MAIN_USE_NEW_SUPPLIERMOD') && $user->hasRight("fournisseur", "facture", "lire"))||(isModEnabled('supplier_invoice') && $user->hasRight("supplier_invoice", "lire"))) if(isModEnabled('don') && $user->hasRight('don', 'lire')) if(isModEnabled('tax') && $user->hasRight('tax', 'charges', 'lire')) if(isModEnabled('invoice') &&isModEnabled('order') && $user->hasRight("commande", "lire") &&!getDolGlobalString('WORKFLOW_DISABLE_CREATE_INVOICE_FROM_ORDER')) $sql
Social contributions to pay.
Definition: index.php:744
print *****$script_file(".$version.") pid cd cd cd description as description
Only used if Module[ID]Desc translation string is not found.
dol_mimetype($file, $default='application/octet-stream', $mode=0)
Return MIME type of a file from its name with extension.
img_picto($titlealt, $picto, $moreatt='', $pictoisfullpath=0, $srconly=0, $notitle=0, $alt='', $morecss='', $marginleftonlyshort=2)
Show picto whatever it's its name (generic function)
dol_string_nohtmltag($stringtoclean, $removelinefeed=1, $pagecodeto='UTF-8', $strip_tags=0, $removedoublespaces=1)
Clean a string from all HTML tags and entities.
img_mime($file, $titlealt='', $morecss='')
Show MIME img of a file.
dol_print_date($time, $format='', $tzoutput='auto', $outputlangs=null, $encodetooutput=false)
Output date in a string format according to outputlangs (or langs if not defined).
newToken()
Return the value of token currently saved into session with name 'newtoken'.
GETPOST($paramname, $check='alphanohtml', $method=0, $filter=null, $options=null, $noreplace=0)
Return value of a param into GET or POST supervariable.
dol_print_error($db=null, $error='', $errors=null)
Displays error message system with all the information to facilitate the diagnosis and the escalation...
GETPOSTISSET($paramname)
Return true if we are in a context of submitting the parameter $paramname from a POST of a form.
getDolGlobalString($key, $default='')
Return dolibarr global constant string value.
img_edit($titlealt='default', $float=0, $other='')
Show logo edit/modify fiche.
Class to generate the form for creating a new ticket.