html.formticket.class.php

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<?php
/* Copyright (C) 2013-2015  Jean-François FERRY     <hello@librethic.io>
 * Copyright (C) 2016       Christophe Battarel     <christophe@altairis.fr>
 * Copyright (C) 2019-2026  Frédéric France         <frederic.france@free.fr>
 * Copyright (C) 2021       Juanjo Menent           <jmenent@2byte.es>
 * Copyright (C) 2021       Alexandre Spangaro      <aspangaro@open-dsi.fr>
 * Copyright (C) 2023-2025  Charlene Benke          <charlene.r@patas-monkey.com>
 * Copyright (C) 2024-2026  MDW           <mdeweerd@users.noreply.github.com>
 * Copyright (C) 2024     Irvine FLEITH       <irvine.fleith@atm-consulting.fr>
 * Copyright (C) 2026   Jon Bendtsen            <jon.bendtsen.github@jonb.dk>
 * Copyright (C) 2026   Lenin Rivas           <lenin.rivas777@gmail.com>
 *
 * This program is free software; you can redistribute it and/or modify
 * it under the terms of the GNU General Public License as published by
 * the Free Software Foundation; either version 3 of the License, or
 * (at your option) any later version.
 *
 * This program is distributed in the hope that it will be useful,
 * but WITHOUT ANY WARRANTY; without even the implied warranty of
 * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
 * GNU General Public License for more details.
 *
 * You should have received a copy of the GNU General Public License
 * along with this program. If not, see <https://www.gnu.org/licenses/>.
 */
 
require_once DOL_DOCUMENT_ROOT . '/core/class/html.form.class.php';
require_once DOL_DOCUMENT_ROOT . '/core/class/html.formmail.class.php';
require_once DOL_DOCUMENT_ROOT . '/core/class/html.formprojet.class.php';
 
if (!class_exists('FormCompany')) {
  include DOL_DOCUMENT_ROOT.'/core/class/html.formcompany.class.php';
}
 
class FormTicket
{
  public $db;
 
  public $track_id;
 
  public $trackid;
 
  public $fk_user_create;
 
  public $message;
  public $topic_title;
 
  public $action;
 
  public $withtopic;
  public $withemail;
 
  public $withsubstit;
 
  public $withfile;
  public $withfilereadonly;
 
  public $backtopage;
 
  public $ispublic;  // to show information or not into public form
 
  public $withtitletopic;
  public $withtopicreadonly;
  public $withreadid;
 
  public $withcompany;  // to show company drop-down list
  public $withfromsocid;
  public $withfromcontactid;
  public $withnotifytiersatcreate;
  public $withusercreate;  // to show name of creating user in form
  public $withcreatereadonly;
 
  public $withextrafields;
 
  public $withref;  // to show ref field
  public $withcancel;
 
  public $type_code;
  public $category_code;
  public $severity_code;
 
 
  public $substit = array();
  public $param = array();
 
  public $error;
  public $errors = array();
 
 
  public function __construct($db)
  {
    global $conf;
 
    $this->db = $db;
 
    $this->action = 'add';
 
    $this->withcompany = (int) (!getDolGlobalInt("TICKETS_NO_COMPANY_ON_FORM") && isModEnabled("societe"));
    $this->withfromsocid = 0;
    $this->withfromcontactid = 0;
    $this->withreadid = 0;
    //$this->withtitletopic='';
    $this->withnotifytiersatcreate = 0;
    $this->withusercreate = 1;
    $this->withcreatereadonly = 1;
    $this->withemail = 0;
    $this->withref = 0;
    $this->withextrafields = 0;  // to show extrafields or not
    //$this->withtopicreadonly=0;
  }
 
  public static function checkRequiredFields(array $fields, int &$errors)
  {
    global $langs;
 
    foreach ($fields as $field => $type) {
      if (!GETPOST($field, $type['check'])) {
        $errors++;
        setEventMessages($langs->trans("ErrorFieldRequired", $langs->transnoentities($type['langs'])), null, 'errors');
      }
    }
  }
 
  public function showForm($withdolfichehead = 0, $mode = 'edit', $public = 0, $with_contact = null, $action = '', $object = null)
  {
    global $conf, $langs, $user, $hookmanager;
 
    $permissiontomanage = ((!getDolGlobalString('MAIN_USE_ADVANCED_PERMS') && $user->hasRight('ticket', 'write')) || (getDolGlobalString('MAIN_USE_ADVANCED_PERMS') && $user->hasRight('ticket', 'manage_advance')));
 
    // Load translation files required by the page
    $langs->loadLangs(array('other', 'mails', 'ticket'));
 
    if ($mode == 'create') {
      $ref = GETPOSTISSET("ref") ? GETPOST("ref", 'alpha') : '';
      $type_code = GETPOSTISSET('type_code') ? GETPOST('type_code', 'alpha') : '';
      $category_code = GETPOSTISSET('category_code') ? GETPOST('category_code', 'alpha') : '';
      $severity_code = GETPOSTISSET('severity_code') ? GETPOST('severity_code', 'alpha') : '';
      $subject = GETPOSTISSET('subject') ? GETPOST('subject', 'alpha') : '';
      $email = GETPOSTISSET('email') ? GETPOST('email', 'alpha') : '';
      $msg = GETPOSTISSET('message') ? GETPOST('message', 'restricthtml') : '';
      $projectid = GETPOSTISSET('projectid') ? GETPOSTINT('projectid') : 0;
      $user_assign = GETPOSTISSET('fk_user_assign') ? GETPOSTINT('fk_user_assign') : $this->fk_user_create;
    } else {
      $ref = GETPOSTISSET("ref") ? GETPOST("ref", 'alpha') : $object->ref;
      $type_code = GETPOSTISSET('type_code') ? GETPOST('type_code', 'alpha') : $object->type_code;
      $category_code = GETPOSTISSET('category_code') ? GETPOST('category_code', 'alpha') : $object->category_code;
      $severity_code = GETPOSTISSET('severity_code') ? GETPOST('severity_code', 'alpha') : $object->severity_code;
      $subject = GETPOSTISSET('subject') ? GETPOST('subject', 'alpha') : $object->subject;
      $email = GETPOSTISSET('email') ? GETPOST('email', 'alpha') : $object->email_from;
      $msg = GETPOSTISSET('message') ? GETPOST('message', 'restricthtml') : $object->message;
      $projectid = GETPOSTISSET('projectid') ? GETPOSTINT('projectid') : (int) $object->fk_project;
      $user_assign = GETPOSTISSET('fk_user_assign') ? GETPOSTINT('fk_user_assign') : $object->fk_user_assign;
    }
 
    $form = new Form($this->db);
    $formcompany = new FormCompany($this->db);
    $ticketstatic = new Ticket($this->db);
 
    $soc = new Societe($this->db);
    if (!empty($this->withfromsocid) && $this->withfromsocid > 0) {
      $soc->fetch($this->withfromsocid);
    }
 
    $ticketstat = new Ticket($this->db);
 
    $extrafields = new ExtraFields($this->db);
    $extrafields->fetch_name_optionals_label($ticketstat->table_element);
 
    print "\n<!-- Begin form TICKET -->\n";
 
    if ($withdolfichehead) {
      print dol_get_fiche_head([], 'card', '', 0, '');
    }
 
    print '<form method="POST" '.($withdolfichehead ? '' : 'style="margin-bottom: 30px;" ').'name="ticket" id="form_create_ticket" enctype="multipart/form-data" action="'.(!empty($this->param["returnurl"]) ? $this->param["returnurl"] : $_SERVER['PHP_SELF']).'">';
 
    print '<input type="hidden" name="token" value="'.newToken().'">';
    print '<input type="hidden" name="action" value="'.$this->action.'">';
    if (!empty($object->id)) {
      print '<input type="hidden" name="id" value="'. $object->id .'">';
    }
    print '<input type="hidden" name="trackid" value="'.$this->trackid.'">';
    foreach ($this->param as $key => $value) {
      print '<input type="hidden" name="'.$key.'" value="'.$value.'">';
    }
    print '<input type="hidden" name="fk_user_create" value="'.$this->fk_user_create.'">';
 
    print '<table class="border centpercent">';
 
    // Ref
    if ($this->withref) {
      $defaultref = $ticketstat->getDefaultRef();
 
      if ($mode == 'edit') {
        $defaultref = (string) $object->ref;
      }
      print '<tr><td class="titlefieldcreate"><span class="fieldrequired">'.$langs->trans("Ref").'</span></td><td>';
      print '<input type="text" name="ref" value="'.dol_escape_htmltag($defaultref).'">';
      print '</td></tr>';
    }
 
    // Title
    if ($this->withemail) {
      print '<tr><td class="titlefield"><label for="email"><span class="fieldrequired">'.$langs->trans("Email").'</span></label></td><td>';
      print '<input class="text minwidth200" id="email" name="email" value="'.$email.'" autofocus>';  // Do not use "required", it breaks button cancel
      print '</td></tr>';
 
      if ($with_contact) {
        // contact search and result
        $html_contact_search = '';
        $html_contact_search .= '<tr id="contact_search_line">';
        $html_contact_search .= '<td class="titlefield">';
        $html_contact_search .= '<label for="contact"><span class="fieldrequired">' . $langs->trans('Contact') . '</span></label>';
        $html_contact_search .= '<input type="hidden" id="contact_id" name="contact_id" value="" />';
        $html_contact_search .= '</td>';
        $html_contact_search .= '<td id="contact_search_result"></td>';
        $html_contact_search .= '</tr>';
        print $html_contact_search;
        // contact lastname
        $html_contact_lastname = '';
        $html_contact_lastname .= '<tr id="contact_lastname_line" class="contact_field"><td class="titlefield"><label for="contact_lastname"><span class="fieldrequired">' . $langs->trans('Lastname') . '</span></label></td><td>';
        $html_contact_lastname .= '<input type="text" id="contact_lastname" name="contact_lastname" value="' . dolPrintHTMLForAttributeUrl(GETPOSTISSET('contact_lastname') ? GETPOST('contact_lastname', 'alphanohtml') : '') . '" />';
        $html_contact_lastname .= '</td></tr>';
        print $html_contact_lastname;
        // contact firstname
        $html_contact_firstname = '';
        $html_contact_firstname .= '<tr id="contact_firstname_line" class="contact_field"><td class="titlefield"><label for="contact_firstname"><span class="fieldrequired">' . $langs->trans('Firstname') . '</span></label></td><td>';
        $html_contact_firstname .= '<input type="text" id="contact_firstname" name="contact_firstname" value="' . dolPrintHTMLForAttribute(GETPOSTISSET('contact_firstname') ? GETPOST('contact_firstname', 'alphanohtml') : '') . '" />';
        $html_contact_firstname .= '</td></tr>';
        print $html_contact_firstname;
        // company name
        $html_company_name = '';
        $html_company_name .= '<tr id="contact_company_name_line" class="contact_field"><td><label for="company_name"><span>' . $langs->trans('Company') . '</span></label></td><td>';
        $html_company_name .= '<input type="text" id="company_name" name="company_name" value="' . dolPrintHTMLForAttribute(GETPOSTISSET('company_name') ? GETPOST('company_name', 'alphanohtml') : '') . '" />';
        $html_company_name .= '</td></tr>';
        print $html_company_name;
        // contact phone
        $html_contact_phone = '';
        $html_contact_phone .= '<tr id="contact_phone_line" class="contact_field"><td><label for="contact_phone"><span>' . $langs->trans('Phone') . '</span></label></td><td>';
        $html_contact_phone .= '<input type="text" id="contact_phone" name="contact_phone" value="' . dolPrintHTMLForAttribute(GETPOSTISSET('contact_phone') ? GETPOST('contact_phone', 'alphanohtml') : '') . '" />';
        $html_contact_phone .= '</td></tr>';
        print $html_contact_phone;
 
        // search contact form email
        $langs->load('errors');
        print '<script nonce="'.getNonce().'" type="text/javascript">
                    jQuery(document).ready(function() {
                        var contact = jQuery.parseJSON("'.dol_escape_js(json_encode($with_contact), 2).'");
                        jQuery("#contact_search_line").hide();
                        if (contact) {
                          if (contact.id > 0) {
                            jQuery("#contact_search_line").show();
                            jQuery("#contact_id").val(contact.id);
                jQuery("#contact_search_result").html(contact.firstname+" "+contact.lastname);
                jQuery(".contact_field").hide();
                          } else {
                            jQuery(".contact_field").show();
                          }
                        }
 
                      jQuery("#email").change(function() {
                            jQuery("#contact_search_line").show();
                            jQuery("#contact_search_result").html(\''.dol_escape_js($langs->trans('Select2SearchInProgress')).'\');
                            jQuery("#contact_id").val("");
                            jQuery("#contact_lastname").val("");
                            jQuery("#contact_firstname").val("");
                            jQuery("#company_name").val("");
                            jQuery("#contact_phone").val("");
 
                            jQuery.getJSON(
                                \''.dol_escape_js(dol_buildpath('/public/ticket/ajax/ajax.php', 1)).'\',
                {
                  action: "getContacts",
                  token: "'.currentToken().'",
                  email: jQuery("#email").val()
                },
                function(response) {
                  if (response.error) {
                                        jQuery("#contact_search_result").html("<span class=\"error\">"+response.error+"</span>");
                  } else {
                                        var contact_list = response.contacts;
                    if (contact_list.length == 1) {
                                            var contact = contact_list[0];
                      jQuery("#contact_id").val(contact.id);
                      jQuery("#contact_search_result").html(contact.firstname+" "+contact.lastname);
                                            jQuery(".contact_field").hide();
                    } else if (contact_list.length <= 0) {
                                            jQuery("#contact_search_line").hide();
                                            jQuery(".contact_field").show();
                    }
                  }
                }
                            ).fail(function(jqxhr, textStatus, error) {
                  var error_msg = \''.dol_escape_js($langs->trans('ErrorAjaxRequestFailed')).'\'+" ["+textStatus+"] : "+error;
                                jQuery("#contact_search_result").html("<span class=\"error\">"+error_msg+"</span>");
                            });
                        });
                    });
                    </script>';
      }
    }
 
    // If ticket created from another object
    $subelement = '';
    if (isset($this->param['origin']) && $this->param['originid'] > 0) {
      // Parse element/subelement (ex: project_task)
      $element = $subelement = $this->param['origin'];
      $regs = array();
      if (preg_match('/^([^_]+)_([^_]+)/i', $this->param['origin'], $regs)) {
        $element = $regs[1];
        $subelement = $regs[2];
      }
 
      dol_include_once('/'.$element.'/class/'.$subelement.'.class.php');
      $classname = ucfirst($subelement);
      $objectsrc = new $classname($this->db);
      '@phan-var-force CommonObject $objectsrc';
      $objectsrc->fetch(GETPOSTINT('originid'));
 
      if (empty($objectsrc->lines) && method_exists($objectsrc, 'fetch_lines')) {
        $objectsrc->fetch_lines();
      }
 
      $objectsrc->fetch_thirdparty();
      $newclassname = $classname;
      print '<tr><td>'.$langs->trans($newclassname).'</td><td colspan="2"><input name="'.$subelement.'id" value="'.GETPOST('originid').'" type="hidden" />'.$objectsrc->getNomUrl(1).'</td></tr>';
    }
 
    // Type of Ticket
    print '<tr><td class="titlefield"><span class="fieldrequired"><label for="selecttype_code">'.$langs->trans("TicketTypeRequest").'</span></label></td><td>';
    $this->selectTypesTickets($type_code, 'type_code', '', 2, 'ifone', 0, 0, 'minwidth200 maxwidth500');
    print '</td></tr>';
 
    // Group => Category
    print '<tr><td><span class="fieldrequired"><label for="selectcategory_code">'.$langs->trans("TicketCategory").'</span></label></td><td>';
    $filter = '';
    if ($public) {
      $filter = '(public:=:1)';
    }
    $this->selectGroupTickets($category_code, 'category_code', $filter, 2, 'ifone', 0, 0, 'minwidth200 maxwidth500');
    print '</td></tr>';
 
    // Severity => Priority
    print '<tr><td><span class="fieldrequired"><label for="selectseverity_code">'.$langs->trans("TicketSeverity").'</span></label></td><td>';
    $this->selectSeveritiesTickets($severity_code, 'severity_code', '', 2, 'ifone', 0, 0, 'minwidth200 maxwidth500');
    print '</td></tr>';
 
    if (isModEnabled('knowledgemanagement')) {
      // KM Articles
      print '<tr id="KWwithajax" class="hidden"><td></td></tr>';
      print '<!-- Script to manage change of ticket group -->
      <script nonce="'.getNonce().'">
      jQuery(document).ready(function() {
        function groupticketchange() {
          console.log("We called groupticketchange, so we try to load list KM linked to event");
          $("#KWwithajax").html("");
          idgroupticket = $("#selectcategory_code").val();
 
          console.log("We have selected id="+idgroupticket);
 
          if (idgroupticket != "") {
            $.ajax({ url: \''.DOL_URL_ROOT.'/core/ajax/fetchKnowledgeRecord.php\',
               data: { action: \'getKnowledgeRecord\', idticketgroup: idgroupticket, token: \''.newToken().'\', lang:\''.$langs->defaultlang.'\', public:'.($public).' },
               type: \'GET\',
               success: function(response) {
                var urllist = \'\';
                console.log("We received response "+response);
                if (typeof response == "object") {
                  console.log("response is already type object, no need to parse it");
                } else {
                  console.log("response is type "+(typeof response));
                  response = JSON.parse(response);
                }
                for (key in response) {
                  answer = response[key].answer;
                  urllist += \'<li><a href="#" title="\'+response[key].title+\'" class="button_KMpopup" data-html="\'+answer+\'">\' +response[key].title+\'</a></li>\';
                }
                if (urllist != "") {
                  $("#KWwithajax").html(\'<td>'.$langs->trans("KMFoundForTicketGroup").'</td><td><ul>\'+urllist+\'</ul></td>\');
                  $("#KWwithajax").show();
                  $(".button_KMpopup").on("click",function(){
                    console.log("Open popup with jQuery(...).dialog() with KM article")
                    var $dialog = $("<div></div>").html($(this).attr("data-html"))
                      .dialog({
                        autoOpen: false,
                        modal: true,
                        height: (window.innerHeight - 150),
                        width: "80%",
                        title: $(this).attr("title"),
                      });
                    $dialog.dialog("open");
                    console.log($dialog);
                  })
                }
               },
               error : function(output) {
                console.error("Error on Fetch of KM articles");
               },
            });
          }
        };
        $("#selectcategory_code").on("change",function() { groupticketchange(); });
        if ($("#selectcategory_code").val() != "") {
          groupticketchange();
        }
      });
      </script>'."\n";
    }
 
    // Subject
    if ($this->withtitletopic) {
      print '<tr><td><label for="subject"><span class="fieldrequired">'.$langs->trans("Subject").'</span></label></td><td>';
      // Answer to a ticket : display of the thread title in readonly
      if ($this->withtopicreadonly) {
        print $langs->trans('SubjectAnswerToTicket').' '.$this->topic_title;
      } else {
        if (isset($this->withreadid) && $this->withreadid > 0) {
          $subject = $langs->trans('SubjectAnswerToTicket').' '.$this->withreadid.' : '.$this->topic_title;
        }
        print '<input class="text minwidth400imp" id="subject" name="subject" value="'.dolPrintHTMLForAttribute($subject).'"'.(empty($this->withemail) ? ' autofocus' : '').' spellcheck="false">';
      }
      print '</td></tr>';
    }
 
    // Message
    print '<tr><td class="tdtop"><label for="message"><span class="fieldrequired">'.$langs->trans("Message").'</span></label></td><td class="tdtop">';
 
    // If public form, display more information
    $toolbarname = 'dolibarr_notes';
    if ($this->ispublic) {
      $toolbarname = 'dolibarr_details';  // TODO Allow image so user can do paste of image into content but we disallow file manager
      print '<div class="warning hideonsmartphone">'.(getDolGlobalString("TICKET_PUBLIC_TEXT_HELP_MESSAGE", $langs->trans('TicketPublicPleaseBeAccuratelyDescribe'))).'</div>';
    }
    include_once DOL_DOCUMENT_ROOT.'/core/class/doleditor.class.php';
    $uselocalbrowser = false;
    $ckeditorenabledforticket = (getDolGlobalString('FCKEDITOR_ENABLE_TICKET') >= ($this->ispublic ? 2 : 1));   // 0=no, 1=from backoffice only, 2=from backoffice+public (very dangerous)
 
    // Add layout and AI tools for message (only for backoffice users)
    if (!$this->ispublic) {
      $out = '';
      require_once DOL_DOCUMENT_ROOT.'/core/class/html.formmail.class.php';
      $formmail = new FormMail($this->db);
      require_once DOL_DOCUMENT_ROOT.'/core/class/html.formai.class.php';
      $formai = new FormAI($this->db);
 
      $formmail->withfckeditor = $ckeditorenabledforticket ? 1 : 0;
      //$formmail->withlayout = ($ckeditorenabledforticket) ? 'email' : '';
      $formmail->withaiprompt = (isModEnabled('ai')) ? 'text' : '';
 
      $showlinktolayout = ($formmail->withfckeditor && getDolGlobalInt('MAIN_EMAIL_USE_LAYOUT')) ? $formmail->withlayout : '';
      $showlinktolayoutlabel = $langs->trans("FillMessageWithALayout");
      $showlinktoai = ($formmail->withaiprompt ? 'textgenerationemail' : '');
      $showlinktoailabel = $langs->trans("AIEnhancements");
      $htmlname = 'message';
 
      $formai->substit = $this->substit;
 
      // Fill $out
      $db = $this->db;
      include DOL_DOCUMENT_ROOT.'/core/tpl/formlayoutai.tpl.php';
      print $out;
      print '<br>';
    }
 
    if (!$ckeditorenabledforticket) {
      $msg = dol_string_nohtmltag($msg, 2);
    }
    $doleditor = new DolEditor('message', $msg, '100%', 230, $toolbarname, 'In', true, $uselocalbrowser, $ckeditorenabledforticket, ROWS_8, '90%');
    $doleditor->Create();
    print '</td></tr>';
 
    // Categories
    if (isModEnabled('category') && !$public) {
      // Categories
      print '<tr><td class="wordbreak">'.$langs->trans("Categories").'</td><td>';
      print $form->selectCategories(Categorie::TYPE_TICKET, 'categories', $object);
      print "</td></tr>";
    }
 
    // Attached files
    if (!empty($this->withfile)) {
      // Define list of attached files
      $listofpaths = array();
      $listofnames = array();
      $listofmimes = array();
      if (!empty($_SESSION["listofpaths"])) {
        $listofpaths = explode(';', $_SESSION["listofpaths"]);
      }
 
      if (!empty($_SESSION["listofnames"])) {
        $listofnames = explode(';', $_SESSION["listofnames"]);
      }
 
      if (!empty($_SESSION["listofmimes"])) {
        $listofmimes = explode(';', $_SESSION["listofmimes"]);
      }
 
      $out = '<tr>';
      $out .= '<td>';
      $out .= $langs->trans("LinkedFiles");
      $out .='</td>';
      $out .= '<td>';
      // TODO Trick to have param removedfile containing nb of image to delete. But this does not works without javascript
      $out .= '<input type="hidden" class="removedfilehidden" name="removedfile" value="">'."\n";
      $out .= '<script nonce="'.getNonce().'" type="text/javascript">';
      $out .= 'jQuery(document).ready(function () {';
      $out .= '    jQuery(".removedfile").click(function() {';
      $out .= '        jQuery(".removedfilehidden").val(jQuery(this).val());';
      $out .= '    });';
      $out .= '})';
      $out .= '</script>'."\n";
      if (count($listofpaths)) {
        foreach ($listofpaths as $key => $val) {
          $out .= '<div id="attachfile_'.$key.'">';
          $out .= img_mime($listofnames[$key]).' '.$listofnames[$key];
          if (!$this->withfilereadonly) {
            $out .= ' <input type="image" style="border: 0px;" src="'.DOL_URL_ROOT.'/theme/'.$conf->theme.'/img/delete.png" value="'.($key + 1).'" class="removedfile" id="removedfile_'.$key.'" name="removedfile_'.$key.'" />';
          }
          $out .= '<br></div>';
        }
      }
      if ($this->withfile == 2) { // Can add other files
        $maxfilesizearray = getMaxFileSizeArray();
        $maxmin = $maxfilesizearray['maxmin'];
        if ($maxmin > 0) {
          $out .= '<input type="hidden" name="MAX_FILE_SIZE" value="'.($maxmin * 1024).'">';  // MAX_FILE_SIZE must precede the field type=file
        }
        $out .= '<input type="file" class="flat" id="addedfile" name="addedfile" value="'.$langs->trans("Upload").'" />';
        $out .= ' ';
        $out .= '<input type="submit" class="button smallpaddingimp reposition" id="addfile" name="addfile" value="'.$langs->trans("MailingAddFile").'" />';
      }
      $out .= "</td></tr>\n";
 
      // Improves user experience and prevents human error when creating tickets; files do not load.
      $out .= '<script nonce="'.getNonce().'" type="text/javascript">
          jQuery(document).ready(function () {
              jQuery("#addedfile").on("change", function() {
          // Dispara el clic automáticamente al seleccionar archivo
                  jQuery("#addfile").click();
              });
              // Oculta el botón redundante si JS está activo
              jQuery("#addfile").hide();
          });
      </script>';
 
      print $out;
    }
 
    // User of creation
    if ($this->withusercreate > 0 && $this->fk_user_create) {
      print '<tr><td class="titlefield">'.$langs->trans("CreatedBy").'</td><td>';
      $langs->load("users");
      $fuser = new User($this->db);
 
      if ($this->withcreatereadonly) {
        if ($res = $fuser->fetch($this->fk_user_create)) {
          print $fuser->getNomUrl(1);
        }
      }
      print ' &nbsp; ';
      print "</td></tr>\n";
    }
 
    // Customer or supplier
    if ($this->withcompany) {
      // force company and contact id for external user
      if (empty($user->socid)) {
        // Company
        print '<tr><td class="titlefield">'.$langs->trans("ThirdParty").'</td><td>';
        $events = array();
        $events[] = array('method' => 'getContacts', 'url' => dol_buildpath('/core/ajax/contacts.php', 1), 'htmlname' => 'contactid', 'params' => array('add-customer-contact' => 'disabled'));
        print img_picto('', 'company', 'class="pictofixedwidth"');
        print $form->select_company($this->withfromsocid, 'socid', '', 1, 1, 0, $events, 0, 'minwidth200');
        print '</td></tr>';
        if (!empty($conf->use_javascript_ajax) && getDolGlobalString('COMPANY_USE_SEARCH_TO_SELECT')) {
          $htmlname = 'socid';
          print '<script nonce="'.getNonce().'" type="text/javascript">
                    $(document).ready(function () {
                        jQuery("#'.$htmlname.'").change(function () {
                            var obj = '.json_encode($events).';
                            $.each(obj, function(key,values) {
                                if (values.method.length) {
                                    runJsCodeForEvent'.$htmlname.'(values);
                                }
                            });
                        });
 
                        function runJsCodeForEvent'.$htmlname.'(obj) {
                            console.log("Run runJsCodeForEvent'.$htmlname.'");
                            var id = $("#'.$htmlname.'").val();
                            var method = obj.method;
                            var url = obj.url;
                            var htmlname = obj.htmlname;
                            var showempty = obj.showempty;
                            $.getJSON(url,
                                    {
                                        action: method,
                                        id: id,
                                        htmlname: htmlname,
                                        showempty: showempty
                                    },
                                    function(response) {
                                        $.each(obj.params, function(key,action) {
                                            if (key.length) {
                                                var num = response.num;
                                                if (num > 0) {
                                                    $("#" + key).removeAttr(action);
                                                } else {
                                                    $("#" + key).attr(action, action);
                                                }
                                            }
                                        });
                                        $("select#" + htmlname).html(response.value);
                                        if (response.num) {
                                            var selecthtml_str = response.value;
                                            var selecthtml_dom=$.parseHTML(selecthtml_str);
                      if (typeof(selecthtml_dom[0][0]) !== \'undefined\') {
                                              $("#inputautocomplete"+htmlname).val(selecthtml_dom[0][0].innerHTML);
                      }
                                        } else {
                                            $("#inputautocomplete"+htmlname).val("");
                                        }
                                        $("select#" + htmlname).change(); /* Trigger event change */
                                    }
                            );
                        }
                    });
                    </script>';
        }
        if ($mode == 'create') {
          // Contact and type
          print '<tr><td>'.$langs->trans("Contact").'</td><td>';
          // If no socid, set to -1 to avoid full contacts list
          $selectedCompany = ($this->withfromsocid > 0) ? $this->withfromsocid : -1;
          print img_picto('', 'contact', 'class="pictofixedwidth"');
          // @phan-suppress-next-line PhanPluginSuspiciousParamOrder
          print $form->select_contact($selectedCompany, $this->withfromcontactid, 'contactid', 3, '', '', 1, 'maxwidth300 widthcentpercentminusx', true);
 
          print ' ';
          $formcompany->selectTypeContact($ticketstatic, '', 'type', 'external', '', 0, 'maginleftonly maxwidth200');
          print '</td></tr>';
        }
      } else {
        print '<tr><td class="titlefield"><input type="hidden" name="socid" value="'.$user->socid.'"/></td>';
        print '<td><input type="hidden" name="contactid" value="'.$user->contact_id.'"/></td>';
        print '<td><input type="hidden" name="type" value="Z"/></td></tr>';
      }
 
      // Notify thirdparty at creation
      if (empty($this->ispublic) && ($action == 'create' || $action == 'presend')) {
        print '<tr><td><label for="notify_tiers_at_create">'.$langs->trans("TicketNotifyTiersAtCreation").'</label></td><td>';
        print '<input type="checkbox" id="notify_tiers_at_create" name="notify_tiers_at_create"'.($this->withnotifytiersatcreate ? ' checked="checked"' : '').'>';
        print '</td></tr>';
      }
 
      // User assigned
      print '<tr><td>';
      print $langs->trans("AssignedTo");
      print '</td><td>';
      if ($permissiontomanage) {
        print img_picto('', 'user', 'class="pictofixedwidth"');
        print $form->select_dolusers($user_assign, 'fk_user_assign', 1);
      } else {
        $userstat = new User($this->db);
        $userstat->fetch($user_assign);
        print $userstat->getNomUrl(-1);
      }
      print '</td>';
      print '</tr>';
    }
 
    if ($subelement != 'project') {
      if (isModEnabled('project') && !$this->ispublic) {
        $formproject = new FormProjets($this->db);
        print '<tr><td><label for="project"><span class="">'.$langs->trans("Project").'</span></label></td><td>';
        print img_picto('', 'project', 'class="pictofixedwidth"').$formproject->select_projects(-1, $projectid, 'projectid', 0, 0, 1, 1, 0, 0, 0, '', 1, 0, 'maxwidth500');
        print '</td></tr>';
      }
    }
 
    if ($subelement != 'contract' && $subelement != 'contrat') {
      if (getDolGlobalString('TICKET_LINK_TO_CONTRACT_WITH_HARDLINK')) {
        // Deprecated. Duplicate feature. Ticket can already be linked to contract with the generic "Link to" feature.
        if (isModEnabled('contract') && !$this->ispublic) {
          // This feature hang the application on large list of contracts, because the select component is not complete: it does not work like select of thirdparty or product to support large lists
          // So we add a hidden option to avoid to have it used and the application locked, until the select_contract is fixed.
          if (getDolGlobalString("CONTRACT_CAN_USE_THE_BUGGED_SELECT_COMPONENT")) {
            $langs->load('contracts');
            $formcontract = new FormContract($this->db);
            print '<tr><td><label for="contract"><span class="">'.$langs->trans("Contract").'</span></label></td><td>';
            print img_picto('', 'contract', 'class="pictofixedwidth"');
            // socid is for internal users null and not 0 or -1
            print $formcontract->select_contract($user->socid ?? -1, GETPOSTINT('contractid'), 'contractid', 0, 1, 1, 1);
            print '</td></tr>';
          }
        }
      }
    }
 
    // Other attributes
    $parameters = array();
    $reshook = $hookmanager->executeHooks('formObjectOptions', $parameters, $ticketstat, $action); // Note that $action and $object may have been modified by hook
    if (empty($reshook)) {
      if ($mode == 'create') {
        print $object->showOptionals($extrafields, 'create');
      } else {
        print $object->showOptionals($extrafields, 'edit');
      }
    }
 
    // Show line with Captcha
    $captcha = '';
    if ($public && getDolGlobalString('MAIN_SECURITY_ENABLECAPTCHA_TICKET')) {
      print '<tr><td class="titlefield"></td><td><br>';
 
      require_once DOL_DOCUMENT_ROOT.'/core/lib/security2.lib.php';
      $captcha = getDolGlobalString('MAIN_SECURITY_ENABLECAPTCHA_HANDLER', 'standard');
 
      // List of directories where we can find captcha handlers
      $dirModCaptcha = array_merge(array('main' => '/core/modules/security/captcha/'), is_array($conf->modules_parts['captcha']) ? $conf->modules_parts['captcha'] : array());
 
      $fullpathclassfile = '';
      foreach ($dirModCaptcha as $dir) {
        $fullpathclassfile = dol_buildpath($dir."modCaptcha".ucfirst($captcha).'.class.php', 0, 2);
        if ($fullpathclassfile) {
          break;
        }
      }
 
      if ($fullpathclassfile) {
        include_once $fullpathclassfile;
        $captchaobj = null;
 
        // Charging the numbering class
        $classname = "modCaptcha".ucfirst($captcha);
        if (class_exists($classname)) {
          $captchaobj = new $classname($this->db, $conf, $langs, $user);
          '@phan-var-force ModeleCaptcha $captchaobj';
 
          if (is_object($captchaobj) && method_exists($captchaobj, 'getCaptchaCodeForForm')) {
            print $captchaobj->getCaptchaCodeForForm('');  // @phan-suppress-current-line PhanUndeclaredMethod
          } else {
            print 'Error, the captcha handler '.get_class($captchaobj).' does not have any method getCaptchaCodeForForm()';
          }
        } else {
          print 'Error, the captcha handler class '.$classname.' was not found after the include';
        }
      } else {
        print 'Error, the captcha handler '.$captcha.' has no class file found modCaptcha'.ucfirst($captcha);
      }
 
      print '<br></td></tr>';
    }
 
    print '</table>';
 
    if ($withdolfichehead) {
      print dol_get_fiche_end();
    } else {
      print '<br><br>';
    }
 
    if ($mode == 'create') {
      print $form->buttonsSaveCancel(((isset($this->withreadid) && $this->withreadid > 0) ? "SendResponse" : "CreateTicket"), ($this->withcancel ? "Cancel" : ""));
    } else {
      print $form->buttonsSaveCancel(((isset($this->withreadid) && $this->withreadid > 0) ? "SendResponse" : "Save"), ($this->withcancel ? "Cancel" : ""));
    }
 
    print '<br>';
 
    /*
    print '<div class="center">';
    print '<input type="submit" class="button" name="add" value="'.$langs->trans(($this->withreadid > 0 ? "SendResponse" : "CreateTicket")).'" />';
    if ($this->withcancel) {
      print " &nbsp; &nbsp; &nbsp;";
      print '<input class="button button-cancel" type="submit" name="cancel" value="'.$langs->trans("Cancel").'">';
    }
    print '</div>';
    */
 
    print '<input type="hidden" name="page_y">'."\n";
 
    print "</form>\n";
    print "<!-- End form TICKET -->\n";
  }
 
  public function selectTypesTickets($selected = '', $htmlname = 'tickettype', $filtertype = '', $format = 0, $empty = 0, $noadmininfo = 0, $maxlength = 0, $morecss = '', $multiselect = 0, $disabledefault = 0)
  {
    global $langs, $user;
 
    $selected = is_array($selected) ? $selected : (!empty($selected) ? explode(',', $selected) : array());
    $ticketstat = new Ticket($this->db);
 
    dol_syslog(get_class($this) . "::select_types_tickets " . implode(';', $selected) . ", " . $htmlname . ", " . $filtertype . ", " . $format . ", " . $multiselect, LOG_DEBUG);
 
    $filterarray = array();
 
    if ($filtertype != '' && $filtertype != '-1') {
      $filterarray = explode(',', $filtertype);
    }
 
    $ticketstat->loadCacheTypesTickets();
 
    print '<select id="select'.$htmlname.'" class="flat minwidth100'.($morecss ? ' '.$morecss : '').'" name="'.$htmlname.($multiselect ? '[]' : '').'"'.($multiselect ? ' multiple' : '').'>';
    if ($empty && !$multiselect) {
      print '<option value="">'.((is_numeric($empty) || $empty == 'ifone') ? '&nbsp;' : $empty).'</option>';
    }
 
    if (is_array($ticketstat->cache_types_tickets) && count($ticketstat->cache_types_tickets)) {
      foreach ($ticketstat->cache_types_tickets as $id => $arraytypes) {
        // We stop if we astto filter on some ticket type and code is not one requested.
        if (count($filterarray) && !in_array($arraytypes['code'], $filterarray)) {
          continue;
        }
 
        // If 'showempty' is enabled we discard empty line because an empty line has already been output.
        if ($empty && empty($arraytypes['code'])) {
          continue;
        }
 
        if ($format == 0) {
          print '<option value="'.$id.'"';
        }
 
        if ($format == 1) {
          print '<option value="'.$arraytypes['code'].'"';
        }
 
        if ($format == 2) {
          print '<option value="'.$arraytypes['code'].'"';
        }
 
        if ($format == 3) {
          print '<option value="'.$id.'"';
        }
 
        // If text is selected, we compare with code, otherwise with id
        if (in_array($arraytypes['code'], $selected)) {
          print ' selected="selected"';
        } elseif (in_array($id, $selected)) {
          print ' selected="selected"';
        } elseif ($arraytypes['use_default'] == "1" && empty($disabledefault) && empty($selected) && !$multiselect) {
          print ' selected="selected"';
        } elseif (count($ticketstat->cache_types_tickets) == 1 && (!$empty || $empty == 'ifone')) { // If only 1 choice, we autoselect it
          print ' selected="selected"';
        }
 
        print '>';
 
        $value = '&nbsp;';
        if ($format == 0) {
          $value = ($maxlength ? dol_trunc($arraytypes['label'], $maxlength) : $arraytypes['label']);
        } elseif ($format == 1) {
          $value = $arraytypes['code'];
        } elseif ($format == 2) {
          $value = ($maxlength ? dol_trunc($arraytypes['label'], $maxlength) : $arraytypes['label']);
        } elseif ($format == 3) {
          $value = $arraytypes['code'];
        }
 
        print $value ? $value : '&nbsp;';
        print '</option>';
      }
    }
    print '</select>';
    if (isset($user->admin) && $user->admin && !$noadmininfo) {
      print info_admin($langs->trans("YouCanChangeValuesForThisListFromDictionarySetup"), 1);
    }
 
    print ajax_combobox('select'.$htmlname);
  }
 
  public function selectGroupTickets($selected = '', $htmlname = 'ticketcategory', $filtertype = '', $format = 0, $empty = 0, $noadmininfo = 0, $maxlength = 0, $morecss = '', $use_multilevel = 0, $outputlangs = null)
  {
    global $conf, $langs, $user;
 
    dol_syslog(get_class($this)."::selectCategoryTickets ".$selected.", ".$htmlname.", ".$filtertype.", ".$format, LOG_DEBUG);
 
    if (is_null($outputlangs) || !is_object($outputlangs)) {
      $outputlangs = $langs;
    }
    $outputlangs->load("ticket");
 
    $publicgroups = ($filtertype == 'public=1' || $filtertype == '(public:=:1)');
 
    $ticketstat = new Ticket($this->db);
    $ticketstat->loadCacheCategoriesTickets($publicgroups ? 1 : -1);  // get list of active ticket groups
 
    if ($use_multilevel <= 0) { // Only one combo list to select the group of ticket (default)
      print '<select id="select'.$htmlname.'" class="flat minwidth100'.($morecss ? ' '.$morecss : '').'" name="'.$htmlname.'">';
      if ($empty) {
        print '<option value="">'.((is_numeric($empty) || $empty == 'ifone') ? '&nbsp;' : $empty).'</option>';
      }
 
      $categorytickets = $conf->cache['category_tickets'];
      '@phan-var-force array<int,array{code:string,label:string,use_default:int,pos:int,public:int,active:int,force_severity:?string,fk_parent:int}> $categorytickets';
      if (is_array($categorytickets) && count($categorytickets)) {
        foreach ($categorytickets as $id => $arraycategories) {
          // Exclude some record
          if ($publicgroups) {
            if (empty($arraycategories['public'])) {
              continue;
            }
          }
 
          // We discard empty line if showempty is on because an empty line has already been output.
          if ($empty && empty($arraycategories['code'])) {
            continue;
          }
 
          $label = ($arraycategories['label'] != '-' ? $arraycategories['label'] : '');
          if ($outputlangs->trans("TicketCategoryShort".$arraycategories['code']) != "TicketCategoryShort".$arraycategories['code']) {
            $label = $outputlangs->trans("TicketCategoryShort".$arraycategories['code']);
          } elseif ($outputlangs->trans($arraycategories['code']) != $arraycategories['code']) {
            $label = $outputlangs->trans($arraycategories['code']);
          }
 
          if ($format == 0) {
            print '<option value="'.$id.'"';
          }
 
          if ($format == 1) {
            print '<option value="'.$arraycategories['code'].'"';
          }
 
          if ($format == 2) {
            print '<option value="'.$arraycategories['code'].'"';
          }
 
          if ($format == 3) {
            print '<option value="'.$id.'"';
          }
 
          // If selected is text, we compare with code, otherwise with id
          if (isset($selected) && preg_match('/[a-z]/i', $selected) && $selected == $arraycategories['code']) {
            print ' selected="selected"';
          } elseif (isset($selected) && $selected == $id) {
            print ' selected="selected"';
          } elseif ($arraycategories['use_default'] == "1" && empty($selected) && (!$empty || $empty == 'ifone')) {
            print ' selected="selected"';
          } elseif (count($categorytickets) == 1 && (!$empty || $empty == 'ifone')) { // If only 1 choice, we autoselect it
            print ' selected="selected"';
          }
 
          print '>';
 
          $value = '';
          if ($format == 0) {
            $value = ($maxlength ? dol_trunc($label, $maxlength) : $label);
          }
 
          if ($format == 1) {
            $value = $arraycategories['code'];
          }
 
          if ($format == 2) {
            $value = ($maxlength ? dol_trunc($label, $maxlength) : $label);
          }
 
          if ($format == 3) {
            $value = $arraycategories['code'];
          }
 
          print $value ? $value : '&nbsp;';
          print '</option>';
        }
      }
      print '</select>';
      if (isset($user->admin) && $user->admin && !$noadmininfo) {
        print info_admin($langs->trans("YouCanChangeValuesForThisListFromDictionarySetup"), 1);
      }
 
      print ajax_combobox('select'.$htmlname);
    } elseif ($htmlname != '') {  // complexe mode using selection of group using a combo for each level (when using a hierarchy of groups).
      $selectedgroups = array();
      $groupvalue = "";
      $groupticket = GETPOST($htmlname, 'aZ09');
      $child_id = GETPOST($htmlname.'_child_id', 'aZ09') ? GETPOST($htmlname.'_child_id', 'aZ09') : 0;
      if (!empty($groupticket)) {
        $tmpgroupticket = $groupticket;
        $sql = "SELECT ctc.rowid, ctc.fk_parent, ctc.code";
        $sql .= " FROM ".$this->db->prefix()."c_ticket_category as ctc WHERE ctc.code = '".$this->db->escape($tmpgroupticket)."'";
        $resql = $this->db->query($sql);
        if ($resql) {
          $obj = $this->db->fetch_object($resql);
          $selectedgroups[] = $obj->code;
          while ($obj->fk_parent > 0) {
            $sql = "SELECT ctc.rowid, ctc.fk_parent, ctc.code FROM ".$this->db->prefix()."c_ticket_category as ctc WHERE ctc.rowid ='".$this->db->escape($obj->fk_parent)."'";
            $resql = $this->db->query($sql);
            if ($resql) {
              $obj = $this->db->fetch_object($resql);
              $selectedgroups[] = $obj->code;
            }
          }
        }
      }
 
      $arrayidused = array();
      $arrayidusedconcat = array();
      $arraycodenotparent = array();
      $arraycodenotparent[] = "";
 
      $stringtoprint = '<span class="supportemailfield bold">'.$langs->trans("GroupOfTicket").'</span> ';
      $stringtoprint .= '<select id="'.$htmlname.'" class="minwidth500" child_id="0">';
      $stringtoprint .= '<option value="">&nbsp;</option>';
 
      $sql = "SELECT ctc.rowid, ctc.code, ctc.label, ctc.fk_parent, ctc.public, ";
      $sql .= $this->db->ifsql("ctc.rowid NOT IN (SELECT ctcfather.rowid FROM ".MAIN_DB_PREFIX."c_ticket_category as ctcfather JOIN ".MAIN_DB_PREFIX."c_ticket_category as ctcjoin ON ctcfather.rowid = ctcjoin.fk_parent WHERE ctcjoin.active > 0)", "'NOTPARENT'", "'PARENT'")." as isparent";
      $sql .= " FROM ".$this->db->prefix()."c_ticket_category as ctc";
      $sql .= " WHERE ctc.active > 0 AND ctc.entity = ".((int) $conf->entity);
      $public = ($filtertype == 'public=1' || $filtertype == '(public:=:1)');
      if ($public) {
        $sql .= " AND ctc.public = 1";
      }
      $sql .= " AND ctc.fk_parent = 0";
      $sql .= $this->db->order('ctc.pos', 'ASC');
 
      $resql = $this->db->query($sql);
      if ($resql) {
        $num_rows_level0 = $this->db->num_rows($resql);
        $i = 0;
        while ($i < $num_rows_level0) {
          $obj = $this->db->fetch_object($resql);
          if ($obj) {
            $label = ($obj->label != '-' ? $obj->label : '');
            if ($outputlangs->trans("TicketCategoryShort".$obj->code) != "TicketCategoryShort".$obj->code) {
              $label = $outputlangs->trans("TicketCategoryShort".$obj->code);
            } elseif ($outputlangs->trans($obj->code) != $obj->code) {
              $label = $outputlangs->trans($obj->code);
            }
 
            $grouprowid = $obj->rowid;
            $groupvalue = $obj->code;
            $grouplabel = $label;
 
            $isparent = $obj->isparent;
            if (is_array($selectedgroups)) {
              $iselected = in_array($obj->code, $selectedgroups) ? 'selected' : '';
            } else {
              $iselected = $groupticket == $obj->code ? 'selected' : '';
            }
            $stringtoprint .= '<option '.$iselected.' class="'.$htmlname.dol_escape_htmltag($grouprowid).'" value="'.dol_escape_htmltag($groupvalue).'" data-html="'.dol_escape_htmltag($grouplabel).'">'.dol_escape_htmltag($grouplabel).'</option>';
            if ($isparent == 'NOTPARENT') {
              $arraycodenotparent[] = $groupvalue;
            }
            $arrayidused[] = $grouprowid;
            $arrayidusedconcat[] = $grouprowid;
          }
          $i++;
        }
      } else {
        dol_print_error($this->db);
      }
      if (count($arrayidused) == 1) {
        return '<input type="hidden" name="'.$htmlname.'" id="'.$htmlname.'" value="'.dol_escape_htmltag($groupvalue).'">';
      } else {
        $stringtoprint .= '<input type="hidden" name="'.$htmlname.'" id="'.$htmlname.'_select" class="maxwidth500 minwidth400" value="'.GETPOST($htmlname).'">';
        $stringtoprint .= '<input type="hidden" name="'.$htmlname.'_child_id" id="'.$htmlname.'_select_child_id" class="maxwidth500 minwidth400" '.GETPOST($htmlname).' value="'.GETPOST($htmlname."_child_id").'">';
      }
      $stringtoprint .= '</select>&nbsp;';
 
      $levelid = 1; // The first combobox
      while ($levelid <= $use_multilevel) { // Loop to take the child of the combo
        $tabscript = array();
        $stringtoprint .= '<select id="'.$htmlname.'_child_'.$levelid.'" class="maxwidth500 minwidth400 groupticketchild" child_id="'.$levelid.'">';
        $stringtoprint .= '<option value="">&nbsp;</option>';
 
        $sql = "SELECT ctc.rowid, ctc.code, ctc.label, ctc.fk_parent, ctc.public, ctcjoin.code as codefather";
        $sql .= " FROM ".$this->db->prefix()."c_ticket_category as ctc";
        $sql .= " JOIN ".$this->db->prefix()."c_ticket_category as ctcjoin ON ctc.fk_parent = ctcjoin.rowid";
        $sql .= " WHERE ctc.active > 0 AND ctc.entity = ".((int) $conf->entity);
        $sql .= " AND ctc.rowid NOT IN (".$this->db->sanitize(implode(',', $arrayidusedconcat)).")";
 
        $public = ($filtertype == 'public=1' || $filtertype == '(public:=:1)');
        if ($public) {
          $sql .= " AND ctc.public = 1";
        }
        // Add a test to take only record that are direct child
        if (!empty($arrayidused)) {
          $sql .= " AND ctc.fk_parent IN ( ";
          foreach ($arrayidused as $idused) {
            $sql .= ((int) $idused).", ";
          }
          $sql = substr($sql, 0, -2);
          $sql .= ")";
        }
        $sql .= $this->db->order('ctc.pos', 'ASC');
 
        $resql = $this->db->query($sql);
        if ($resql) {
          $num_rows = $this->db->num_rows($resql);
          $i = 0;
          $arrayidused = array();
          while ($i < $num_rows) {
            $obj = $this->db->fetch_object($resql);
            if ($obj) {
              $label = ($obj->label != '-' ? $obj->label : '');
              if ($outputlangs->trans("TicketCategoryShort".$obj->code) != "TicketCategoryShort".$obj->code) {
                $label = $outputlangs->trans("TicketCategoryShort".$obj->code);
              } elseif ($outputlangs->trans($obj->code) != $obj->code) {
                $label = $outputlangs->trans($obj->code);
              }
 
              $grouprowid = $obj->rowid;
              $groupvalue = $obj->code;
              $grouplabel = $label;
              $isparent = $obj->isparent;
              $fatherid = $obj->fk_parent;
              $arrayidused[] = $grouprowid;
              $arrayidusedconcat[] = $grouprowid;
              $groupcodefather = $obj->codefather;
              if ($isparent == 'NOTPARENT') {
                $arraycodenotparent[] = $groupvalue;
              }
              if (is_array($selectedgroups)) {
                $iselected = in_array($obj->code, $selectedgroups) ? 'selected' : '';
              } else {
                $iselected = $groupticket == $obj->code ? 'selected' : '';
              }
              $stringtoprint .= '<option '.$iselected.' class="'.$htmlname.'_'.dol_escape_htmltag($fatherid).'_child_'.$levelid.'" value="'.dol_escape_htmltag($groupvalue).'" data-html="'.dol_escape_htmltag($grouplabel).'">'.dol_escape_htmltag($grouplabel).'</option>';
              if (empty($tabscript[$groupcodefather])) {
                $tabscript[$groupcodefather] = 'if ($("#'.$htmlname.($levelid > 1 ? '_child_'.($levelid - 1) : '').'").val() == \''.dol_escape_js($groupcodefather).'\'){
                  $(".'.$htmlname.'_'.dol_escape_htmltag($fatherid).'_child_'.$levelid.'").show()
                  console.log("We show child tickets of '.$groupcodefather.' group ticket")
                }else{
                  $(".'.$htmlname.'_'.dol_escape_htmltag($fatherid).'_child_'.$levelid.'").hide()
                  console.log("We hide child tickets of '.$groupcodefather.' group ticket")
                }';
              }
            }
            $i++;
          }
        } else {
          dol_print_error($this->db);
        }
        $stringtoprint .= '</select>';
 
        $stringtoprint .= '<script nonce="'.getNonce().'">';
        $stringtoprint .= 'arraynotparents = '.json_encode($arraycodenotparent).';';  // when the last visible combo list is number x, this is the array of group
        $stringtoprint .= 'if (arraynotparents.includes($("#'.$htmlname.($levelid > 1 ? '_child_'.($levelid - 1) : '').'").val())){
          console.log("'.$htmlname.'_child_'.$levelid.'")
          if($("#'.$htmlname.'_child_'.$levelid.'").val() == "" && ($("#'.$htmlname.'_child_'.$levelid.'").attr("child_id")>'.$child_id.')){
            $("#'.$htmlname.'_child_'.$levelid.'").hide();
            console.log("We hide '.$htmlname.'_child_'.$levelid.' input")
          }
          if(arraynotparents.includes("'.$groupticket.'") && '.$child_id.' == 0){
            $("#ticketcategory_select_child_id").val($("#'.$htmlname.'").attr("child_id"))
            $("#ticketcategory_select").val($("#'.$htmlname.'").val()) ;
            console.log("We choose '.$htmlname.' input and reload hidden input");
          }
        }
        $("#'.$htmlname.($levelid > 1 ? '_child_'.($levelid - 1) : '').'").change(function() {
          child_id = $("#'.$htmlname.($levelid > 1 ? '_child_'.$levelid : '').'").attr("child_id");
 
          /* Change of value to select this value*/
          if (arraynotparents.includes($(this).val()) || $(this).attr("child_id") == '.$use_multilevel.') {
            $("#ticketcategory_select").val($(this).val());
            $("#ticketcategory_select_child_id").val($(this).attr("child_id")) ;
            console.log("We choose to select "+ $(this).val());
          }else{
            if ($("#'.$htmlname.'_child_'.$levelid.' option").length <= 1) {
              $("#ticketcategory_select").val($(this).val());
              $("#ticketcategory_select_child_id").val($(this).attr("child_id"));
              console.log("We choose to select "+ $(this).val() + " and next combo has no item, so we keep this selection");
            } else {
              console.log("We choose to select "+ $(this).val() + " but next combo has some item, so we clean selected item");
              $("#ticketcategory_select").val("");
              $("#ticketcategory_select_child_id").val("");
            }
          }
 
          console.log("We select a new value into combo child_id="+child_id);
 
          // Hide all selected box that are child of the one modified
          $(".groupticketchild").each(function(){
            if ($(this).attr("child_id") > child_id) {
              console.log("hide child_id="+$(this).attr("child_id"));
              $(this).val("");
              $(this).hide();
            }
          })
 
          // Now we enable the next combo
          $("#'.$htmlname.'_child_'.$levelid.'").val("");
          if (!arraynotparents.includes($(this).val()) && $("#'.$htmlname.'_child_'.$levelid.' option").length > 1) {
            console.log($("#'.$htmlname.'_child_'.$levelid.' option").length);
            $("#'.$htmlname.'_child_'.$levelid.'").show()
          } else {
            $("#'.$htmlname.'_child_'.$levelid.'").hide()
          }
        ';
        $levelid++;
        foreach ($tabscript as $script) {
          $stringtoprint .= $script;
        }
        $stringtoprint .= '})';
        $stringtoprint .= '</script>';
      }
      $stringtoprint .= '<script nonce="'.getNonce().'">';
      $stringtoprint .= '$("#'.$htmlname.'_child_'.$use_multilevel.'").change(function() {
        $("#ticketcategory_select").val($(this).val());
        $("#ticketcategory_select_child_id").val($(this).attr("child_id"));
        tmpvalselect = $("#ticketcategory_select").val();
        if(tmpvalselect == "" && $("#ticketcategory_select_child_id").val() >= 1){
          $("#ticketcategory_select_child_id").val($(this).attr("child_id")-1);
        }
        console.log($("#ticketcategory_select").val());
      })';
      $stringtoprint .= '</script>';
      $stringtoprint .= ajax_combobox($htmlname);
 
      return $stringtoprint;
    }
  }
 
  public function selectSeveritiesTickets($selected = '', $htmlname = 'ticketseverity', $filtertype = '', $format = 0, $empty = 0, $noadmininfo = 0, $maxlength = 0, $morecss = '')
  {
    global $conf, $langs, $user;
 
    $ticketstat = new Ticket($this->db);
 
    dol_syslog(get_class($this)."::selectSeveritiesTickets ".$selected.", ".$htmlname.", ".$filtertype.", ".$format, LOG_DEBUG);
 
    $filterarray = array();
 
    if ($filtertype != '' && $filtertype != '-1') {
      $filterarray = explode(',', $filtertype);
    }
 
    $ticketstat->loadCacheSeveritiesTickets();
 
    print '<select id="select'.$htmlname.'" class="flat minwidth100'.($morecss ? ' '.$morecss : '').'" name="'.$htmlname.'">';
    if ($empty) {
      print '<option value="">'.((is_numeric($empty) || $empty == 'ifone') ? '&nbsp;' : $empty).'</option>';
    }
 
    $severitytickets = $conf->cache['severity_tickets'];
    '@phan-var-force array<int,array{code:string,label:string,use_default:int,pos:int}> $severitytickets';
    if (is_array($severitytickets) && count($severitytickets)) {
      foreach ($severitytickets as $id => $arrayseverities) {
        // Skip if filtering on specific payment modes was requested
        if (count($filterarray) && !in_array($arrayseverities['code'], $filterarray)) {
          continue;
        }
 
        // We discard empty line if showempty is on because an empty line has already been output.
        if ($empty && empty($arrayseverities['code'])) {
          continue;
        }
 
        if ($format == 0) {
          print '<option value="'.$id.'"';
        }
 
        if ($format == 1) {
          print '<option value="'.$arrayseverities['code'].'"';
        }
 
        if ($format == 2) {
          print '<option value="'.$arrayseverities['code'].'"';
        }
 
        if ($format == 3) {
          print '<option value="'.$id.'"';
        }
 
        // If text is selected, we compare with code, otherwise with id
        if (isset($selected) && preg_match('/[a-z]/i', $selected) && $selected == $arrayseverities['code']) {
          print ' selected="selected"';
        } elseif (isset($selected) && $selected == $id) {
          print ' selected="selected"';
        } elseif ($arrayseverities['use_default'] == "1" && empty($selected) && (!$empty || $empty == 'ifone')) {
          print ' selected="selected"';
        } elseif (count($severitytickets) == 1 && (!$empty || $empty == 'ifone')) { // If only 1 choice, we autoselect it
          print ' selected="selected"';
        }
 
        print '>';
 
        $value = '';
        if ($format == 0) {
          $value = ($maxlength ? dol_trunc($arrayseverities['label'], $maxlength) : $arrayseverities['label']);
        }
 
        if ($format == 1) {
          $value = $arrayseverities['code'];
        }
 
        if ($format == 2) {
          $value = ($maxlength ? dol_trunc($arrayseverities['label'], $maxlength) : $arrayseverities['label']);
        }
 
        if ($format == 3) {
          $value = $arrayseverities['code'];
        }
 
        print $value ? $value : '&nbsp;';
        print '</option>';
      }
    }
    print '</select>';
    if (isset($user->admin) && $user->admin && !$noadmininfo) {
      print info_admin($langs->trans("YouCanChangeValuesForThisListFromDictionarySetup"), 1);
    }
 
    print ajax_combobox('select'.$htmlname);
  }
 
  // phpcs:disable PEAR.NamingConventions.ValidFunctionName.ScopeNotCamelCaps
  public function clear_attached_files()
  {
    // phpcs:enable
    global $conf, $user;
    require_once DOL_DOCUMENT_ROOT.'/core/lib/files.lib.php';
 
    // Set tmp user directory
    $vardir = $conf->user->dir_output."/".$user->id;
    $upload_dir = $vardir.'/temp/'; // TODO Add $keytoavoidconflict in upload_dir path
    if (is_dir($upload_dir)) {
      dol_delete_dir_recursive($upload_dir);
    }
 
    if (!empty($this->trackid)) { // TODO Always use trackid (ticXXX) instead of track_id (abcd123)
      $keytoavoidconflict = '-'.$this->trackid;
    } else {
      $keytoavoidconflict = empty($this->track_id) ? '' : '-'.$this->track_id;
    }
    unset($_SESSION["listofpaths".$keytoavoidconflict]);
    unset($_SESSION["listofnames".$keytoavoidconflict]);
    unset($_SESSION["listofmimes".$keytoavoidconflict]);
  }
 
  public function showMessageForm($width = '40%', $fromPublicInterface = 0)
  {
    global $conf, $langs, $user, $hookmanager, $form;
 
    $formmail = new FormMail($this->db);
    $addfileaction = 'addfile';
 
    if (!is_object($form)) {
      $form = new Form($this->db);
    }
 
    // Load translation files required by the page
    $langs->loadLangs(array('other', 'mails', 'ticket'));
 
    // Clear temp files. Must be done at beginning, before call of triggers
    if (GETPOST('mode', 'alpha') == 'init' || (GETPOST('modelselected') && GETPOST('modelmailselected', 'alpha') && GETPOST('modelmailselected', 'alpha') != '-1')) {
      $this->clear_attached_files();
    }
 
    // Define output language
    $outputlangs = $langs;
    $newlang = '';
    if (getDolGlobalInt('MAIN_MULTILANGS') && isset($this->param['langsmodels'])) {
      $newlang = $this->param['langsmodels'];
    }
    if (!empty($newlang)) {
      $outputlangs = new Translate("", $conf);
      $outputlangs->setDefaultLang($newlang);
      $outputlangs->load('other');
    }
 
    // Get message template for $this->param["models"] into c_email_templates
    $arraydefaultmessage = -1;
    if (isset($this->param['models']) && $this->param['models'] != 'none') {
      $model_id = 0;
      if (array_key_exists('models_id', $this->param)) {
        $model_id = (int) $this->param["models_id"];
      }
 
      // If $model_id is empty, preselect the first one
      $usedefault = ($model_id ? -1 : 1);
      $arraydefaultmessage = $formmail->getEMailTemplate($this->db, $this->param["models"], $user, $outputlangs, $model_id, 1, '', $usedefault);
      if (isset($arraydefaultmessage->id) && empty($model_id)) {
        $model_id = $arraydefaultmessage->id;
        $this->param['models_id'] = $model_id;
      }
    }
 
    // Define list of attached files
    $listofpaths = array();
    $listofnames = array();
    $listofmimes = array();
 
    if (!empty($this->trackid)) {
      $keytoavoidconflict = '-'.$this->trackid;
    } else {
      $keytoavoidconflict = empty($this->track_id) ? '' : '-'.$this->track_id; // track_id instead of trackid
    }
    //var_dump($keytoavoidconflict);
    if (GETPOST('mode', 'alpha') == 'init' || (GETPOST('modelselected') && GETPOST('modelmailselected', 'alpha') && GETPOST('modelmailselected', 'alpha') != '-1')) {
      if (!empty($arraydefaultmessage->joinfiles) && !empty($this->param['fileinit']) && is_array($this->param['fileinit'])) {
        foreach ($this->param['fileinit'] as $path) {
          $formmail->add_attached_files($path, basename($path), dol_mimetype($path));
        }
      }
    }
    //var_dump($_SESSION);
    //var_dump($_SESSION["listofpaths".$keytoavoidconflict]);
    if (!empty($_SESSION["listofpaths".$keytoavoidconflict])) {
      $listofpaths = explode(';', $_SESSION["listofpaths".$keytoavoidconflict]);
    }
    if (!empty($_SESSION["listofnames".$keytoavoidconflict])) {
      $listofnames = explode(';', $_SESSION["listofnames".$keytoavoidconflict]);
    }
    if (!empty($_SESSION["listofmimes".$keytoavoidconflict])) {
      $listofmimes = explode(';', $_SESSION["listofmimes".$keytoavoidconflict]);
    }
 
    // Define output language
    $outputlangs = $langs;
    $newlang = '';
    if (getDolGlobalInt('MAIN_MULTILANGS') && isset($this->param['langsmodels'])) {
      $newlang = $this->param['langsmodels'];
    }
    if (!empty($newlang)) {
      $outputlangs = new Translate("", $conf);
      $outputlangs->setDefaultLang($newlang);
      $outputlangs->load('other');
    }
 
    print "\n<!-- Begin message_form TICKET -->\n";
 
    $send_email = GETPOSTINT('send_email') ? GETPOSTINT('send_email') : 0;
 
    // Example 1 : Adding jquery code
    print '<script nonce="'.getNonce().'" type="text/javascript">
    jQuery(document).ready(function() {
      send_email='.((int) $send_email).';
      if (send_email) {
        if (!jQuery("#send_msg_email").is(":checked")) {
          jQuery("#send_msg_email").prop("checked", true).trigger("change");
        }
        jQuery(".email_line").show();
        jQuery(".not_email_line").hide();
      } else {
        if (!jQuery("#private_message").is(":checked")) {
          jQuery("#private_message").prop("checked", true).trigger("change");
        }
        jQuery(".email_line").hide();
        jQuery(".not_email_line").show();
      }
    ';
 
    // If constant set, allow to send private messages as email
    if (!getDolGlobalString('TICKET_SEND_PRIVATE_EMAIL')) {
      print 'jQuery("#send_msg_email").click(function() {
          console.log("Click send_msg_email");
          if(jQuery(this).is(":checked")) {
            if (jQuery("#private_message").is(":checked")) {
              jQuery("#private_message").prop("checked", false).trigger("change");
            }
            jQuery(".email_line").show();
            jQuery(".not_email_line").hide();
          }
          else {
            jQuery(".email_line").hide();
            jQuery(".not_email_line").show();
          }
        });
 
        jQuery("#private_message").click(function() {
          console.log("Click private_message");
          if (jQuery(this).is(":checked")) {
            if (jQuery("#send_msg_email").is(":checked")) {
              jQuery("#send_msg_email").prop("checked", false).trigger("change");
            }
            jQuery(".email_line").hide();
            jQuery(".not_email_line").show();
          }
        });';
    }
 
    print '});
    </script>';
 
    print '<form method="post" name="ticket" id="ticket" enctype="multipart/form-data" action="'.$this->param["returnurl"].'">';
    print '<input type="hidden" name="token" value="'.newToken().'">';
    print '<input type="hidden" name="action" value="'.$this->action.'">';
    print '<input type="hidden" name="actionbis" value="add_message">';
    print '<input type="hidden" name="backtopage" value="'.$this->backtopage.'">';
    if (!empty($this->trackid)) {
      print '<input type="hidden" name="trackid" value="'.$this->trackid.'">';
    } else {
      print '<input type="hidden" name="trackid" value="'.(empty($this->track_id) ? '' : $this->track_id).'">';
      $keytoavoidconflict = empty($this->track_id) ? '' : '-'.$this->track_id; // track_id instead of trackid
    }
    foreach ($this->param as $key => $value) {
      print '<input type="hidden" name="'.$key.'" value="'.$value.'">';
    }
 
    // Get message template
    $model_id = 0;
    if (array_key_exists('models_id', $this->param)) {
      $model_id = $this->param["models_id"];
      $usedefault = ($model_id ? -1 : 1);
      $arraydefaultmessage = $formmail->getEMailTemplate($this->db, $this->param["models"], $user, $outputlangs, $model_id, 1, '', $usedefault);
    }
 
    $result = $formmail->fetchAllEMailTemplate(!empty($this->param["models"]) ? $this->param["models"] : "", $user, $outputlangs);
    if ($result < 0) {
      setEventMessages($this->error, $this->errors, 'errors');
    }
    $modelmail_array = array();
    foreach ($formmail->lines_model as $line) {
      $modelmail_array[$line->id] = $line->label;
    }
 
    $ticketstat = new Ticket($this->db);
    $res = $ticketstat->fetch(0, '', $this->track_id);
 
    print '<table class="border" width="'.$width.'">';
 
    // External users can't send message email
    if ($user->hasRight("ticket", "write") && !$user->socid) {
      print '<tr><td class="width200"></td><td>';
      $checkbox_selected = (GETPOST('send_email') == "1" ? ' checked' : (getDolGlobalInt('TICKETS_MESSAGE_FORCE_MAIL') ? 'checked' : ''));
      print '<input type="checkbox" name="send_email" value="1" id="send_msg_email" '.$checkbox_selected.'/> ';
      print '<label for="send_msg_email">'.$langs->trans('SendMessageByEmail').'</label>';
      $texttooltip = $langs->trans("TicketMessageSendEmailHelp");
      if (!getDolGlobalString('TICKET_SEND_PRIVATE_EMAIL')) {
        $texttooltip .= ' '.$langs->trans("TicketMessageSendEmailHelp2b");
      } else {
        $texttooltip .= ' '.$langs->trans("TicketMessageSendEmailHelp2a", '{s1}');
      }
      $texttooltip = str_replace('{s1}', $langs->trans('MarkMessageAsPrivate'), $texttooltip);
      print ' '.$form->textwithpicto('', $texttooltip, 1, 'help');
 
      // Section to selection email template
      if (count($modelmail_array) > 0) {
        print ' &nbsp; <span class="email_line">';
        print $formmail->selectarray('modelmailselected', $modelmail_array, $this->param['models_id'], $langs->trans('SelectMailModel'), 0, 0, "", 0, 0, 0, '', 'minwidth200');
        if ($user->admin) {
          print info_admin($langs->trans("YouCanChangeValuesForThisListFrom", $langs->transnoentitiesnoconv("Tools").' - '.$langs->transnoentitiesnoconv("EMailTemplates")), 1);
        }
        print ' &nbsp; ';
        print '<input type="submit" class="button smallpaddingimp" value="'.$langs->trans('Apply').'" name="modelselected" id="modelselected">';
        print '</span>';
      }
 
      print '</td></tr>';
 
      // Private message (not visible by customer/external user)
      if (!$user->socid) {
        print '<tr><td></td><td>';
        $checkbox_selected = (GETPOST('private_message', 'alpha') == "1" ? ' checked' : '');
        print '<input type="checkbox" name="private_message" value="1" id="private_message" '.$checkbox_selected.'/> ';
        print '<label for="private_message">'.$langs->trans('MarkMessageAsPrivate').'</label>';
        print ' '.$form->textwithpicto('', $langs->trans("TicketMessagePrivateHelp"), 1, 'help');
        print '</td></tr>';
      }
 
      // Zone to select its email template
      /*
      if (count($modelmail_array) > 0) {
        print '<tr class="email_line"><td></td><td colspan="2"><div style="padding: 3px 0 3px 0">'."\n";
        print $formmail->selectarray('modelmailselected', $modelmail_array, $this->param['models_id'], $langs->trans('SelectMailModel'), 0, 0, "", 0, 0, 0, '', 'minwidth200');
        if ($user->admin) {
          print info_admin($langs->trans("YouCanChangeValuesForThisListFromDictionarySetup"), 1);
        }
        print ' &nbsp; ';
        print '<input type="submit" class="button smallpaddingimp" value="'.$langs->trans('Apply').'" name="modelselected" id="modelselected">';
        print '</div></td>';
      }
      */
 
      // From (and Reply-To if defined)
      $from = getDolGlobalString('TICKET_NOTIFICATION_EMAIL_FROM');
      $replyto = getDolGlobalString('TICKET_NOTIFICATION_EMAIL_REPLYTO');
      print '<tr class="email_line"><td class="width200"><span class="">'.$langs->trans("MailFrom");
      if ($replyto) {
        print ' <span class="opacitymedium">('.$langs->trans("MailReply").')</span>';
      }
      print '</span></td>';
      print '<td><span class="">'.img_picto('', 'email', 'class="pictofixedwidth"').$from;
      if ($replyto) {
        print ' <span class="opacitymedium">('.$replyto.')</span>';
      }
      print '</span></td></tr>';
 
      // Recipients / adressed-to
      $parameters = array();
      $action = '';
      $reshook = $hookmanager->executeHooks('printFieldTicketEmailTo', $parameters, $this, $action);
      if (empty($reshook)) {
        print '<tr class="email_line"><td class="fieldrequired">'.$langs->trans('MailRecipients');
        print ' '.$form->textwithpicto('', $langs->trans("YouCanUseCommaSeparatorForSeveralRecipients"), 1, 'help');
        print '</td><td>';
        $withto = array();
        if ($res) {
          $sendto_free = GETPOSTISSET('sendto') ? GETPOST('sendto', 'alphawithlgt') : '';
          print '<input class="minwidth200" id="sendto" name="sendto" spellcheck="false" placeholder="email@domain.com" value="'.dol_escape_htmltag($sendto_free).'" />';
 
          // Build recipient list; keys are email addresses (used directly in newMessage())
          $contacts = $ticketstat->getInfosTicketInternalContact(1);
          $contacts = array_merge($contacts, $ticketstat->getInfosTicketExternalContact(1));
          $seen_emails = array();
 
          if (is_array($contacts) && count($contacts) > 0) {
            foreach ($contacts as $info_sendto) {
              if ($info_sendto['email'] != '') {
                $email_lc = strtolower($info_sendto['email']);
                if (!in_array($email_lc, $seen_emails)) {
                  $label_text = trim($info_sendto['firstname'].' '.$info_sendto['lastname']).' <'.$info_sendto['email'].'>';
                  $label_html = dol_htmlentities(trim($info_sendto['firstname'].' '.$info_sendto['lastname']), ENT_QUOTES, 'UTF-8')
                    .' <span class="opacitymedium">('.dol_htmlentities($info_sendto['libelle'], ENT_QUOTES, 'UTF-8').')</span>';
                  $withto[$info_sendto['email']] = array(
                    'id'        => $info_sendto['email'],
                    'label'     => str_replace(array('<', '>'), array('(', ')'), $label_text),
                    'labelhtml' => $label_html,
                  );
                  $seen_emails[] = $email_lc;
                }
              }
            }
          }
 
          if (!empty($ticketstat->origin_replyto) && !in_array(strtolower($ticketstat->origin_replyto), $seen_emails)) {
            $email = (string) $ticketstat->origin_replyto;
            $withto[$email] = array(
              'id'        => $email,
              'label'     => $email,
              'labelhtml' => dol_escape_htmltag($email).' <span class="opacitymedium">('.$langs->trans('TicketEmailOriginIssuer').')</span>',
            );
            $seen_emails[] = strtolower($email);
          } elseif ($ticketstat->origin_email && !in_array(strtolower((string) $ticketstat->origin_email), $seen_emails)) {
            $email = (string) $ticketstat->origin_email;
            $withto[$email] = array(
              'id'        => $email,
              'label'     => $email,
              'labelhtml' => dol_escape_htmltag($email).' <span class="opacitymedium">('.$langs->trans('TicketEmailOriginIssuer').')</span>',
            );
            $seen_emails[] = strtolower($email);
          }
 
          if ($ticketstat->fk_soc > 0) {
            $ticketstat->socid = $ticketstat->fk_soc;
            $ticketstat->fetch_thirdparty();
            if (!empty($ticketstat->thirdparty->email) && !in_array(strtolower((string) $ticketstat->thirdparty->email), $seen_emails)) {
              $email = (string) $ticketstat->thirdparty->email;
              $withto[$email] = array(
                'id'        => $email,
                'label'     => $email,
                'labelhtml' => dol_escape_htmltag($email).' <span class="opacitymedium">('.$langs->trans('Customer').')</span>',
              );
              $seen_emails[] = strtolower($email);
            }
          }
 
          if (getDolGlobalInt('TICKET_NOTIFICATION_ALSO_MAIN_ADDRESS') && getDolGlobalString('TICKET_NOTIFICATION_EMAIL_TO')) {
            $generic_email = getDolGlobalString('TICKET_NOTIFICATION_EMAIL_TO');
            if (!in_array(strtolower($generic_email), $seen_emails)) {
              $withto[$generic_email] = array(
                'id'        => $generic_email,
                'label'     => $generic_email,
                'labelhtml' => dol_escape_htmltag($generic_email).' <span class="opacitymedium">(generic)</span>',
              );
            }
          }
 
          // Preselect all contacts on first load; restore POST selection on re-display
          if (GETPOSTISSET('receiver_multiselect')) {
            $withtoselected = GETPOST('receiver', 'array');
          } else {
            $withtoselected = array_keys($withto);
          }
 
          if (!empty($withto)) {
            print ' <span class="opacitymedium">'.$langs->trans("and").'/'.$langs->trans("or").'</span> ';
            print $form->multiselectarray('receiver', $withto, $withtoselected, 0, 0, 'inline-block minwidth500', 0, 0, '', '', '', 1);
          } else {
            // No contacts linked: emit the flag hidden so newMessage() still reads the free sendto input
            print '<input type="hidden" name="receiver_multiselect" value="1">';
            print ' &nbsp;<span class="opacitymedium"><small>'.$langs->trans('WarningNoEMailsAdded').'</small></span>';
          }
        }
        print '</td></tr>';
 
        print '<tr class="email_line"><td>';
        print $form->textwithpicto($langs->trans("MailCC"), $langs->trans("YouCanUseCommaSeparatorForSeveralRecipients"), 1, 'help');
        print '</td><td>';
 
        // Pre-fill with TICKET_SEND_INTERNAL_CC on first load
        if (GETPOSTISSET('receivercc_multiselect')) {
          $sendtocc_free = GETPOST('sendtocc', 'alphawithlgt');
        } else {
          $sendtocc_free = getDolGlobalString('TICKET_SEND_INTERNAL_CC');
        }
        print '<input class="minwidth200" id="sendtocc" name="sendtocc" spellcheck="false" value="'.dol_escape_htmltag($sendtocc_free).'" />';
 
        // Reuse $withto contact list; nothing preselected for CC
        if (!empty($withto)) {
          print ' <span class="opacitymedium">'.$langs->trans("and").'/'.$langs->trans("or").'</span> ';
          $withtocc_selected = GETPOSTISSET('receivercc_multiselect') ? GETPOST('receivercc', 'array') : array();
          print $form->multiselectarray('receivercc', $withto, $withtocc_selected, 0, 0, 'inline-block minwidth500', 0, 0, '', '', '', 1);
        } else {
          // No contacts: emit the flag hidden so newMessage() still reads the free sendtocc input
          print '<input type="hidden" name="receivercc_multiselect" value="1">';
        }
        print '</td></tr>';
      } else {
        print $hookmanager->resPrint;
      }
    }
 
    $uselocalbrowser = false;
 
    // Summary
    if ($this->withtitletopic) {
      print '<tr class="not_email_line"><td><label for="summary"><span>'.$langs->trans("Summary").'</span></label></td><td>';
      // Answer to a ticket : display of the thread title in readonly
      if ($this->withtopicreadonly && $this->topic_title) {
        print $langs->trans('Summary').' '.$this->topic_title;
      } elseif (empty($this->withtopicreadonly)) {
        $subject = $this->topic_title;
        print '<input class="text minwidth500" maxlength="42" id="summary" name="summary" placeholder="" value="'.dolPrintHTMLForAttribute($subject).'"'.(empty($this->withemail) ? ' autofocus' : '').' />';
      }
      print '</td></tr>';
    }
 
    $topic = "";
    foreach ($formmail->lines_model as $line) {
      if (!empty($this->substit) && $this->param['models_id'] == $line->id) {
        $topic = make_substitutions($line->topic, $this->substit);
        break;
      }
    }
    print '<tr class="email_line"><td class="fieldrequired">'.$langs->trans('MailTopic').'</td>';
    if (empty($topic)) {
      print '<td><input type="text" class="text minwidth500" name="subject" value="['.getDolGlobalString('MAIN_INFO_SOCIETE_NOM').' - '.$langs->trans("Ticket").' '.$ticketstat->ref.'] '. $ticketstat->subject .'"  spellcheck="false">';
    } else {
      print '<td><input type="text" class="text minwidth500" name="subject" value="'.make_substitutions($topic, $this->substit).'" spellcheck="false">';
    }
    print '</td></tr>';
 
    // Attached files
    if (!empty($this->withfile)) {
      $out = '<tr>';
      $out .= '<td>'.$langs->trans("MailFile").'</td>';
      $out .= '<td>';
      // TODO Trick to have param removedfile containing nb of image to delete. But this does not works without javascript
      $out .= '<input type="hidden" class="removedfilehidden" name="removedfile" value="">'."\n";
      $out .= '<script nonce="'.getNonce().'" type="text/javascript">';
      $out .= 'jQuery(document).ready(function () {';
      $out .= '    jQuery("#'.$addfileaction.'").prop("disabled", true);';
      $out .= '    jQuery("#addedfile").on("change", function() {';
      $out .= '        if (jQuery(this).val().length) {';
      $out .= '            jQuery("#'.$addfileaction.'").prop("disabled", false);';
      $out .= '        } else {';
      $out .= '            jQuery("#'.$addfileaction.'").prop("disabled", true);';
      $out .= '        }';
      $out .= '    });';
      $out .= '    jQuery(".removedfile").click(function() {';
      $out .= '        jQuery(".removedfilehidden").val(jQuery(this).val());';
      $out .= '    });';
      $out .= '})';
      $out .= '</script>'."\n";
 
      if (count($listofpaths)) {
        foreach ($listofpaths as $key => $val) {
          $out .= '<div id="attachfile_'.$key.'">';
          $out .= img_mime($listofnames[$key]).' '.$listofnames[$key];
          if (!$this->withfilereadonly) {
            $out .= ' <input type="image" style="border: 0px;" src="'.DOL_URL_ROOT.'/theme/'.$conf->theme.'/img/delete.png" value="'.($key + 1).'" class="removedfile reposition" id="removedfile_'.$key.'" name="removedfile_'.$key.'" />';
          }
          $out .= '<br></div>';
        }
      } else {
        //$out .= $langs->trans("NoAttachedFiles").'<br>';
      }
      if ($this->withfile == 2) { // Can add other files
        $out .= '<input type="file" class="flat" id="addedfile" name="addedfile" value="'.$langs->trans("Upload").'" />';
        $out .= ' ';
        $out .= '<input type="submit" class="button smallpaddingimp reposition" id="'.$addfileaction.'" name="'.$addfileaction.'" value="'.$langs->trans("MailingAddFile").'" />';
      }
      $out .= "</td></tr>\n";
 
      print $out;
    }
 
    // MESSAGE
    $defaultmessage = "";
    if (is_object($arraydefaultmessage) && $arraydefaultmessage->content) {
      $defaultmessage = (string) $arraydefaultmessage->content;
    }
    $defaultmessage = str_replace('\n', "\n", $defaultmessage);
 
    // Deal with format differences between message and signature (text / HTML)
    if (dol_textishtml($defaultmessage) && !dol_textishtml($this->substit['__USER_SIGNATURE__'])) {
      $this->substit['__USER_SIGNATURE__'] = dol_nl2br($this->substit['__USER_SIGNATURE__']);
    } elseif (!dol_textishtml($defaultmessage) && isset($this->substit['__USER_SIGNATURE__']) && dol_textishtml($this->substit['__USER_SIGNATURE__'])) {
      $defaultmessage = dol_nl2br($defaultmessage);
    }
    if (GETPOSTISSET("message") && !GETPOST('modelselected')) {
      $defaultmessage = GETPOST('message', 'restricthtml');
    } else {
      $defaultmessage = make_substitutions($defaultmessage, $this->substit);
      // Clean first \n and br (to avoid empty line when CONTACTCIVNAME is empty)
      $defaultmessage = preg_replace("/^(<br>)+/", "", $defaultmessage);
      $defaultmessage = preg_replace("/^\n+/", "", $defaultmessage);
    }
 
    // 0=no, 1=backoffice only, 2=backoffice+public. showMessageForm() is always email context, so also honour FCKEDITOR_ENABLE_MAIL.
    $ckeditorenabledforticket = (getDolGlobalString('FCKEDITOR_ENABLE_TICKET') >= ($fromPublicInterface ? 2 : 1))
      || (!$fromPublicInterface && getDolGlobalString('FCKEDITOR_ENABLE_MAIL'));
 
    print '<!-- Message line from showMessageForm -->';
    print '<tr><td class="tdtop"><label for="message"><span class="fieldrequired">'.$langs->trans("Message").'</span>';
    if ($user->hasRight("ticket", "write") && !$user->socid) {
      $texttooltip = $langs->trans("TicketMessageHelp");
      if (getDolGlobalString('TICKET_MESSAGE_MAIL_INTRO') || getDolGlobalString('TICKET_MESSAGE_MAIL_SIGNATURE')) {
        $texttooltip .= '<br><br>'.$langs->trans("ForEmailMessageWillBeCompletedWith").'...';
      }
      $allowedmailtags = array('a', 'div', 'strong', 'em', 'i', 'u', 'p', 'ul', 'ol', 'li', 'h1', 'h2', 'h3', 'h4', 'h5', 'h6', 'img');
      if (getDolGlobalString('TICKET_MESSAGE_MAIL_INTRO')) {
        $mail_intro = make_substitutions(getDolGlobalString('TICKET_MESSAGE_MAIL_INTRO'), $this->substit);
        print '<input type="hidden" name="mail_intro" value="'.dolPrintHTMLForAttribute($mail_intro, 0, $allowedmailtags).'">';
        $texttooltip .= '<br><u>'.$langs->trans("TicketMessageMailIntro").'</u><br>'.$mail_intro;
      }
      if (getDolGlobalString('TICKET_MESSAGE_MAIL_SIGNATURE')) {
        $mail_signature = make_substitutions(getDolGlobalString('TICKET_MESSAGE_MAIL_SIGNATURE'), $this->substit);
        print '<input type="hidden" name="mail_signature" value="'.dolPrintHTMLForAttribute($mail_signature, 0, $allowedmailtags).'">';
        $texttooltip .= '<br><br><u>'.$langs->trans("TicketMessageMailFooter").'</u><br>'.$mail_signature;
      }
      print $form->textwithpicto('', $texttooltip, 1, 'help');
    }
    print '</label></td>';
    $out = '<td class="tdtop">';
 
    $out .= '<div class="div-layoutai">';
 
    // Required to show editor assistants
    require_once DOL_DOCUMENT_ROOT.'/core/class/html.formmail.class.php';
    $formmail = new FormMail($this->db);
 
    require_once DOL_DOCUMENT_ROOT.'/core/class/html.formai.class.php';
    $formai = new FormAI($this->db);
 
    $formmail->withfckeditor = $ckeditorenabledforticket ? 1 : 0;
    $formmail->withlayout = ((string) $ckeditorenabledforticket && !$fromPublicInterface) ? 'email' : '';
    $formmail->withaiprompt = (isModEnabled('ai') && !$fromPublicInterface) ? 'text' : '';
 
    $showlinktolayout = ($formmail->withfckeditor && getDolGlobalInt('MAIN_EMAIL_USE_LAYOUT')) ? $formmail->withlayout : '';
    $showlinktolayoutlabel = $langs->trans("FillMessageWithALayout");
    $showlinktoai = ($formmail->withaiprompt ? 'textgenerationemail' : '');
    $showlinktoailabel = $langs->trans("AIEnhancements");
    $formatforouput = '';
    $htmlname = 'message';
 
    $formai->substit = $this->substit;
 
    // Fill $out
    $db = $this->db;
    include DOL_DOCUMENT_ROOT.'/core/tpl/formlayoutai.tpl.php';
 
    $out .= '</td>';
    print $out;
 
    print '</tr>';
 
 
    print '<tr><td colspan="2">';
    //$toolbarname = 'dolibarr_details';
    $toolbarname = 'dolibarr_notes';
    include_once DOL_DOCUMENT_ROOT.'/core/class/doleditor.class.php';
    $uselocalbrowser = false;
    if (!$ckeditorenabledforticket) {
      $defaultmessage = dol_string_nohtmltag($defaultmessage, 2);
    }
 
    $doleditor = new DolEditor('message', $defaultmessage, '100%', 200, $toolbarname, '', false, $uselocalbrowser, $ckeditorenabledforticket, ROWS_6, '90%');
    $doleditor->Create();
 
    print '</td></tr>';
 
    // Footer
    // External users can't send message email
    /*if ($user->rights->ticket->write && !$user->socid && !empty($conf->global->TICKET_MESSAGE_MAIL_SIGNATURE)) {
      $mail_signature = GETPOST('mail_signature') ? GETPOST('mail_signature') : $conf->global->TICKET_MESSAGE_MAIL_SIGNATURE;
      print '<tr class="email_line"><td><label for="mail_intro">'.$langs->trans("TicketMessageMailFooter").'</label>';
      print $form->textwithpicto('', $langs->trans("TicketMessageMailFooterHelp"), 1, 'help');
      print '</td><td>';
      include_once DOL_DOCUMENT_ROOT.'/core/class/doleditor.class.php';
      $doleditor = new DolEditor('mail_signature', $mail_signature, '100%', 90, 'dolibarr_details', '', false, $uselocalbrowser, getDolGlobalInt('FCKEDITOR_ENABLE_SOCIETE'), ROWS_2, 70);
      $doleditor->Create();
      print '</td></tr>';
    }
    */
 
    print '</table>';
 
    print '<br><center>';
    print '<input type="submit" class="button" name="btn_add_message" value="'.$langs->trans("Add").'"';
    // Add a javascript test to avoid to forget to submit file before sending email
    if ($this->withfile == 2 && !empty($conf->use_javascript_ajax)) {
      print ' onClick="if (document.ticket.addedfile.value != \'\') { alert(\''.dol_escape_js($langs->trans("FileWasNotUploaded")).'\'); return false; } else { return true; }"';
    }
    print ' />';
    if (!empty($this->withcancel)) {
      print " &nbsp; &nbsp; ";
      print '<input class="button button-cancel" type="submit" name="cancel" value="'.$langs->trans("Cancel").'">';
    }
    print "</center>\n";
 
    print '<input type="hidden" name="page_y">'."\n";
 
    print "</form><br>\n";
 
    // Disable enter key if option MAIN_MAILFORM_DISABLE_ENTERKEY is set
    if (getDolGlobalString('MAIN_MAILFORM_DISABLE_ENTERKEY')) {
      print '<script type="text/javascript">';
      print 'jQuery(document).ready(function () {';
      print '   $(document).on("keypress", \'#ticket\', function (e) {    /* Note this is called at every key pressed ! */
                var code = e.keyCode || e.which;
                if (code == 13) {
                console.log("Enter was intercepted and blocked");
                    e.preventDefault();
                    return false;
                }
            });';
      print '})';
      print '</script>';
    }
 
    print "<!-- End message_form TICKET -->\n";
  }
}