note.php

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<?php
/* Copyright (C) 2005-2012  Regis Houssin <regis.houssin@inodbox.com>
 * Copyright (C) 2011-2012  Juanjo Menent <jmenent@2byte.es>
 * Copyright (C) 2013       Florian Henry <florian.henry@open-concept.pro>
 * Copyright (C) 2017       Ferran Marcet   <fmarcet@2byte.es>
 * Copyright (C) 2024-2026  Frédéric France <frederic.france@free.fr>
 * Copyright (C) 2025   MDW       <mdeweerd@users.noreply.github.com>
 * Copyright (C) 2025-2026  Charlene Benke  <charlene@patas-monkey.com>
 *
 * This program is free software; you can redistribute it and/or modify
 * it under the terms of the GNU General Public License as published by
 * the Free Software Foundation; either version 3 of the License, or
 * (at your option) any later version.
 *
 * This program is distributed in the hope that it will be useful,
 * but WITHOUT ANY WARRANTY; without even the implied warranty of
 * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
 * GNU General Public License for more details.
 *
 * You should have received a copy of the GNU General Public License
 * along with this program. If not, see <https://www.gnu.org/licenses/>.
 */
 
// Load Dolibarr environment
require '../main.inc.php';
require_once DOL_DOCUMENT_ROOT.'/ticket/class/ticket.class.php';
require_once DOL_DOCUMENT_ROOT.'/core/lib/ticket.lib.php';
if (isModEnabled('project')) {
  require_once DOL_DOCUMENT_ROOT.'/projet/class/project.class.php';
}
 
// Load translation files required by the page
$langs->loadLangs(array('companies', 'ticket'));
 
$id = GETPOSTINT('id');
$ref = GETPOST('ref', 'alpha');
$action = GETPOST('action', 'aZ09');
 
// Security check
if ($user->socid) {
  $socid = $user->socid;
}
$hookmanager->initHooks(array('ticketnote'));
$result = restrictedArea($user, 'ticket', $id, 'ticket');
 
$object = new Ticket($db);
$object->fetch($id, $ref);
 
$permissiontoadd = $user->hasRight('ticket', 'write');
$permissionnote = $user->hasRight('ticket', 'write'); // Used by the include of actions_setnotes.inc.php
 
// Store current page url
$url_page_current = DOL_URL_ROOT.'/ticket/document.php';
 
 
/*
 * Actions
 */
 
$reshook = $hookmanager->executeHooks('doActions', array(), $object, $action); // Note that $action and $object may have been modified by some hooks
if ($reshook < 0) {
  setEventMessages($hookmanager->error, $hookmanager->errors, 'errors');
}
if (empty($reshook)) {
  include DOL_DOCUMENT_ROOT.'/core/actions_setnotes.inc.php'; // Must be 'include', not 'include_once'
}
 
 
/*
 * View
 */
 
llxHeader('', $langs->trans("Ticket"), '', '', 0, 0, '', '', '', 'mod-ticket page-card_note');
 
$form = new Form($db);
 
if ($id > 0 || !empty($ref)) {
  $object->fetch_thirdparty();
 
  $head = ticket_prepare_head($object);
  print dol_get_fiche_head($head, 'note', $langs->trans('TicketCard'), -1, 'ticket');
 
  // Ticket card
  $linkback = '<a href="'.DOL_URL_ROOT.'/ticket/list.php?restore_lastsearch_values=1'.(!empty($socid) ? '&socid='.$socid : '').'">'.$langs->trans("BackToList").'</a>';
 
  $morehtmlref = '<div class="refidno">';
  $morehtmlref .= $object->subject;
  // Author
  if ($object->fk_user_create > 0) {
    $morehtmlref .= '<br>';
    //$morehtmlref .= '<span class="opacitymedium">'.$langs->trans("CreatedBy").'</span> ';
 
    $fuser = new User($db);
    $fuser->fetch($object->fk_user_create);
    $morehtmlref .= $fuser->getNomUrl(-1);
  } elseif (!empty($object->email_msgid)) {
    $morehtmlref .= '<br>';
    //$morehtmlref .= '<span class="opacitymedium">'.$langs->trans("CreatedBy").'</span> ';
    $morehtmlref .= img_picto('', 'email', 'class="paddingrightonly"');
    $morehtmlref .= dol_escape_htmltag($object->origin_email).' <small class="hideonsmartphone opacitymedium">('.$form->textwithpicto($langs->trans("CreatedByEmailCollector"), $langs->trans("EmailMsgID").': '.$object->email_msgid).')</small>';
  } elseif (!empty($object->origin_email)) {
    $morehtmlref .= '<br>';
    //$morehtmlref .= '<span class="opacitymedium">'.$langs->trans("CreatedBy").'</span> ';
    $morehtmlref .= img_picto('', 'email', 'class="paddingrightonly"');
    $morehtmlref .= dol_escape_htmltag($object->origin_email).' <small class="hideonsmartphone opacitymedium">('.$langs->trans("CreatedByPublicPortal").')</small>';
  }
 
  // Thirdparty
  if (isModEnabled("societe")) {
    $morehtmlref .= '<br>';
    $morehtmlref .= img_picto($langs->trans("ThirdParty"), 'company', 'class="pictofixedwidth"');
    if ($action != 'editcustomer' && $permissiontoadd) {
      $morehtmlref .= '<a class="editfielda" href="'.$url_page_current.'?action=editcustomer&token='.newToken().'&track_id='.$object->track_id.'">'.img_edit($langs->transnoentitiesnoconv('SetThirdParty'), 0).'</a> ';
    }
    $morehtmlref .= $form->form_thirdparty($url_page_current.'?track_id='.$object->track_id, (string) $object->socid, $action == 'editcustomer' ? 'editcustomer' : 'none', '', 1, 0, 0, array(), 1);
  }
 
  // Project
  if (isModEnabled('project')) {
    $langs->load("projects");
    if (0) {  // @phpstan-ignore-line
      $morehtmlref .= '<br>';
      $morehtmlref .= img_picto($langs->trans("Project"), 'project', 'class="pictofixedwidth"');
      if ($action != 'classify') {
        $morehtmlref .= '<a class="editfielda" href="'.dolBuildUrl($_SERVER['PHP_SELF'], ['action' => 'classify', 'id' => $object->id], true).'">'.img_edit($langs->transnoentitiesnoconv('SetProject')).'</a> ';
      }
      $morehtmlref .= $form->form_project($_SERVER['PHP_SELF'].'?id='.$object->id, $object->socid, (string) $object->fk_project, ($action == 'classify' ? 'projectid' : 'none'), 0, 0, 0, 1, '', 'maxwidth300');
    } else {
      if (!empty($object->fk_project)) {
        $morehtmlref .= '<br>';
        $proj = new Project($db);
        $proj->fetch($object->fk_project);
        $morehtmlref .= $proj->getNomUrl(1);
        if ($proj->title) {
          $morehtmlref .= '<span class="opacitymedium"> - '.dol_escape_htmltag($proj->title).'</span>';
        }
      }
    }
  }
  $morehtmlref .= '</div>';
 
  dol_banner_tab($object, 'ref', $linkback, 1, 'ref', 'ref', $morehtmlref);
 
  print '<div class="fichecenter">';
  print '<div class="underbanner clearboth"></div>';
 
  $cssclass = "titlefield";
  $dirtpls = array_merge($conf->modules_parts['tpl'], array('/core/tpl'));
  foreach ($dirtpls as $reldir) {
    $res = @include dol_buildpath($reldir.'/notes.tpl.php');
    if ($res) {
      break;
    }
  }
  print '</div>';
 
  print dol_get_fiche_end();
}
 
llxFooter();
$db->close();