ticket.php

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<?php
/* Copyright (C) 2013-2018    Jean-François FERRY   <hello@librethic.io>
 * Copyright (C) 2016         Christophe Battarel   <christophe@altairis.fr>
 * Copyright (C) 2022-2023    Udo Tamm              <dev@dolibit.de>
 * Copyright (C) 2023         Alexandre Spangaro    <aspangaro@easya.solutions>
 * Copyright (C) 2024-2026  MDW             <mdeweerd@users.noreply.github.com>
 * Copyright (C) 2024-2026  Frédéric France         <frederic.france@free.fr>
 * Copyright (C) 2024-2025    Benjamin Falière    <benjamin.faliere@altairis.fr>
 *
 * This program is free software: you can redistribute it and/or modify
 * it under the terms of the GNU General Public License as published by
 * the Free Software Foundation, either version 3 of the License, or
 * (at your option) any later version.
 *
 * This program is distributed in the hope that it will be useful,
 * but WITHOUT ANY WARRANTY; without even the implied warranty of
 * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
 * GNU General Public License for more details.
 *
 * You should have received a copy of the GNU General Public License
 * along with this program.  If not, see <https://www.gnu.org/licenses/>.
 */
 
// Load Dolibarr environment
require '../main.inc.php';
require_once DOL_DOCUMENT_ROOT."/core/class/html.formcategory.class.php";
require_once DOL_DOCUMENT_ROOT."/core/lib/admin.lib.php";
require_once DOL_DOCUMENT_ROOT."/core/lib/ticket.lib.php";
require_once DOL_DOCUMENT_ROOT."/ticket/class/ticket.class.php";
 
// Load translation files required by the page
$langs->loadLangs(array("admin", "ticket"));
 
// Access control
if (!$user->admin) {
  accessforbidden();
}
 
// Parameters
$value = GETPOST('value', 'alpha');
$action = GETPOST('action', 'aZ09');
$modulepart = GETPOST('modulepart', 'aZ09');  // Used by actions_setmoduleoptions.inc.php
 
$label = GETPOST('label', 'alpha');
$scandir = GETPOST('scan_dir', 'alpha');
$type = 'ticket';
 
$error = 0;
$reg = array();
 
// Initiate status list
$statuslist = array(
  Ticket::STATUS_IN_PROGRESS => $langs->trans("InProgress"),
  Ticket::STATUS_NOT_READ => $langs->trans("NotRead"),
  Ticket::STATUS_READ => $langs->trans("Read"),
  Ticket::STATUS_ASSIGNED => $langs->trans("Assigned"),
  Ticket::STATUS_NEED_MORE_INFO => $langs->trans("NeedMoreInformationShort"),
  Ticket::STATUS_WAITING => $langs->trans("Waiting"),
  Ticket::STATUS_CLOSED => $langs->trans("SolvedClosed")
);
 
/*
 * Actions
 */
 
include DOL_DOCUMENT_ROOT.'/core/actions_setmoduleoptions.inc.php';
 
if (GETPOSTISSET('TICKET_CHECK_NOTIFY_THIRDPARTY_AT_CREATION')) { // only for no js case
  $param_disable_email = GETPOST('TICKET_CHECK_NOTIFY_THIRDPARTY_AT_CREATION', 'alpha');
  $res = dolibarr_set_const($db, 'TICKET_CHECK_NOTIFY_THIRDPARTY_AT_CREATION', $param_disable_email, 'chaine', 0, '', $conf->entity);
  if (!($res > 0)) {
    $error++;
    setEventMessages($db->lasterror(), null, 'errors');
  }
}
 
if ($action == 'updateMask') {
  $maskconstticket = GETPOST('maskconstticket', 'aZ09');
  $maskticket = GETPOST('maskticket', 'alpha');
 
  $res = 0;
 
  if ($maskconstticket && preg_match('/_MASK$/', $maskconstticket)) {
    $res = dolibarr_set_const($db, $maskconstticket, $maskticket, 'chaine', 0, '', $conf->entity);
  }
 
  if (!($res > 0)) {
    $error++;
  }
 
  if (!$error) {
    setEventMessages($langs->trans("SetupSaved"), null, 'mesgs');
  } else {
    setEventMessages($langs->trans("Error"), null, 'errors');
  }
} elseif ($action == 'set') {
  // Activate a model
  $ret = addDocumentModel($value, $type, $label, $scandir);
} elseif ($action == 'del') {
  $ret = delDocumentModel($value, $type);
  if ($ret > 0) {
    if (getDolGlobalString('TICKET_ADDON_PDF') == "$value") {
      dolibarr_del_const($db, 'TICKET_ADDON_PDF', $conf->entity);
    }
  }
} elseif (preg_match('/set_(.*)/', $action, $reg)) {
  $code = $reg[1];
  $value = GETPOSTISSET($code) ? GETPOSTINT($code) : 1;
  $res = dolibarr_set_const($db, $code, $value, 'chaine', 0, '', $conf->entity);
  if (!($res > 0)) {
    $error++;
  }
} elseif (preg_match('/del_(.*)/', $action, $reg)) {
  $code = $reg[1];
  $res = dolibarr_del_const($db, $code, $conf->entity);
  if (!($res > 0)) {
    $error++;
  }
} elseif ($action == 'setdoc') {
  // Set default model
  if (dolibarr_set_const($db, "TICKET_ADDON_PDF", $value, 'chaine', 0, '', $conf->entity)) {
    // The constant that was read before the new set
    // We therefore requires a variable to have a coherent view
    $conf->global->TICKET_ADDON_PDF = $value;
  }
 
  // Activate the model
  $ret = delDocumentModel($value, $type);
  if ($ret > 0) {
    $ret = addDocumentModel($value, $type, $label, $scandir);
  }
} elseif ($action == 'setmod') {
  // TODO check if the chosen numbering module can be activated
  // by calling the canBeActivated method
 
  dolibarr_set_const($db, "TICKET_ADDON", $value, 'chaine', 0, '', $conf->entity);
} elseif ($action == 'setvarworkflow') {
  // For compatibility when javascript is not enabled
  if (empty($conf->use_javascript_ajax)) {
    $param_auto_read = GETPOST('TICKET_AUTO_READ_WHEN_CREATED_FROM_BACKEND', 'alpha');
    $res = dolibarr_set_const($db, 'TICKET_AUTO_READ_WHEN_CREATED_FROM_BACKEND', $param_auto_read, 'chaine', 0, '', $conf->entity);
    if (!($res > 0)) {
      $error++;
    }
 
    $param_auto_assign = GETPOST('TICKET_AUTO_ASSIGN_USER_CREATE', 'alpha');
    $res = dolibarr_set_const($db, 'TICKET_AUTO_ASSIGN_USER_CREATE', $param_auto_assign, 'chaine', 0, '', $conf->entity);
    if (!($res > 0)) {
      $error++;
    }
 
    $param_auto_notify_close = GETPOST('TICKET_NOTIFY_AT_CLOSING', 'alpha');
    $res = dolibarr_set_const($db, 'TICKET_NOTIFY_AT_CLOSING', $param_auto_notify_close, 'chaine', 0, '', $conf->entity);
    if (!($res > 0)) {
      $error++;
    }
  }
 
  $param_limit_view = GETPOST('TICKET_LIMIT_VIEW_ASSIGNED_ONLY', 'alpha');
  $res = dolibarr_set_const($db, 'TICKET_LIMIT_VIEW_ASSIGNED_ONLY', $param_limit_view, 'chaine', 0, '', $conf->entity);
  if (!($res > 0)) {
    $error++;
  }
 
  $param_status = GETPOST('TICKET_SET_STATUS_ON_ANSWER');
  $res = dolibarr_set_const($db, 'TICKET_SET_STATUS_ON_ANSWER', $param_status, 'chaine', 0, '', $conf->entity);
  if (!($res > 0)) {
    $error++;
  }
 
  $param_delay_first_response = GETPOSTINT('delay_first_response');
  $res = dolibarr_set_const($db, 'TICKET_DELAY_BEFORE_FIRST_RESPONSE', $param_delay_first_response, 'chaine', 0, '', $conf->entity);
  if (!($res > 0)) {
    $error++;
  }
 
  $param_delay_between_responses = GETPOSTINT('delay_between_responses');
  $res = dolibarr_set_const($db, 'TICKET_DELAY_SINCE_LAST_RESPONSE', $param_delay_between_responses, 'chaine', 0, '', $conf->entity);
  if (!($res > 0)) {
    $error++;
  }
} elseif ($action == 'setvar') {
  include_once DOL_DOCUMENT_ROOT."/core/lib/files.lib.php";
 
  $notification_email = GETPOST('TICKET_NOTIFICATION_EMAIL_FROM', 'alpha');
  $notification_email_description = "Email of user allowed to send ticket replies from Dolibarr";
  if (!empty($notification_email)) {
    $res = dolibarr_set_const($db, 'TICKET_NOTIFICATION_EMAIL_FROM', $notification_email, 'chaine', 0, $notification_email_description, $conf->entity);
  } else { // If an empty e-mail address is providen, use the global "FROM" since an empty field will cause other issues
    $res = dolibarr_set_const($db, 'TICKET_NOTIFICATION_EMAIL_FROM', getDolGlobalString('MAIN_MAIL_EMAIL_FROM'), 'chaine', 0, $notification_email_description, $conf->entity);
  }
  if (!($res > 0)) {
    $error++;
  }
 
  $notification_email_replyto = GETPOST('TICKET_NOTIFICATION_EMAIL_REPLYTO', 'alpha');
  $notification_email_replyto_description = "Email that must appears as the sender of ticket replies sent from Dolibarr";
  if (!empty($notification_email)) {
    $res = dolibarr_set_const($db, 'TICKET_NOTIFICATION_EMAIL_REPLYTO', $notification_email_replyto, 'chaine', 0, $notification_email_replyto_description, $conf->entity);
  } else {
    $res = dolibarr_set_const($db, 'TICKET_NOTIFICATION_EMAIL_REPLYTO', getDolGlobalString('MAIN_MAIL_EMAIL_FROM'), 'chaine', 0, $notification_email_replyto_description, $conf->entity);
  }
  if (!($res > 0)) {
    $error++;
  }
 
  // altairis : differentiate notification email FROM and TO
  $notification_email_to = GETPOST('TICKET_NOTIFICATION_EMAIL_TO', 'alpha');
  $notification_email_to_description = "Notified e-mail for ticket replies sent from Dolibarr";
  if (!empty($notification_email_to)) {
    $res = dolibarr_set_const($db, 'TICKET_NOTIFICATION_EMAIL_TO', $notification_email_to, 'chaine', 0, $notification_email_to_description, $conf->entity);
  } else {
    $res = dolibarr_set_const($db, 'TICKET_NOTIFICATION_EMAIL_TO', '', 'chaine', 0, $notification_email_to_description, $conf->entity);
  }
  if (!($res > 0)) {
    $error++;
  }
 
  $notification_email_template = GETPOST('TICKET_NOTIFICATION_EMAIL_TEMPLATE', 'alpha');
  $notification_email_template_description = 'Template email for ticket create notification';
  if (!empty($notification_email_template)) {
    $res = dolibarr_set_const($db, 'TICKET_NOTIFICATION_EMAIL_TEMPLATE', $notification_email_template, 'chaine', 0, $notification_email_template_description, $conf->entity);
  } else {
    $res = dolibarr_set_const($db, 'TICKET_NOTIFICATION_EMAIL_TEMPLATE', '', 'chaine', 0, $notification_email_template_description, $conf->entity);
  }
  if (!($res > 0)) {
    $error++;
  }
 
  $mail_intro = GETPOST('TICKET_MESSAGE_MAIL_INTRO', 'restricthtml');
  $mail_intro_description = "Introduction text of ticket replies sent from Dolibarr";
  if (!empty($mail_intro)) {
    $res = dolibarr_set_const($db, 'TICKET_MESSAGE_MAIL_INTRO', $mail_intro, 'chaine', 0, $mail_intro_description, $conf->entity);
  } else {
    $res = dolibarr_set_const($db, 'TICKET_MESSAGE_MAIL_INTRO', '', 'chaine', 0, $mail_intro_description, $conf->entity);
  }
  if (!($res > 0)) {
    $error++;
  }
 
  $mail_signature = GETPOST('TICKET_MESSAGE_MAIL_SIGNATURE', 'restricthtml');
  $signature_description = "Signature of ticket replies sent from Dolibarr";
  if (!empty($mail_signature)) {
    $res = dolibarr_set_const($db, 'TICKET_MESSAGE_MAIL_SIGNATURE', $mail_signature, 'chaine', 0, $signature_description, $conf->entity);
  } else {
    $res = dolibarr_set_const($db, 'TICKET_MESSAGE_MAIL_SIGNATURE', '', 'chaine', 0, $signature_description, $conf->entity);
  }
  if (!($res > 0)) {
    $error++;
  }
 
  $res = dolibarr_set_const($db, "TICKET_SEND_INTERNAL_CC", GETPOST("TICKET_SEND_INTERNAL_CC"), 'chaine', 0, '', $conf->entity);
  if (!($res > 0)) {
    $error++;
  }
}
 
 
/*
 * View
 */
 
$dirmodels = array_merge(array('/'), (array) $conf->modules_parts['models']);
 
$formcategory = new FormCategory($db);
$form = new Form($db);
 
// Page Header
$help_url = 'EN:Module_Ticket|FR:Module_Ticket_FR';
$page_name = 'TicketSetup';
llxHeader('', $langs->trans($page_name), $help_url, '', 0, 0, '', '', '', 'mod-admin page-ticket');
 
// Subheader
$linkback = '<a href="'.dolBuildUrl(DOL_URL_ROOT.'/admin/modules.php', ['restore_lastsearch_values' => 1]).'">'.img_picto($langs->trans("BackToModuleList"), 'back', 'class="pictofixedwidth"').'<span class="hideonsmartphone">'.$langs->trans("BackToModuleList").'</span></a>';
 
print load_fiche_titre($langs->trans($page_name), $linkback, 'title_setup');
 
// Configuration header
$head = ticketAdminPrepareHead();
 
print dol_get_fiche_head($head, 'settings', $langs->trans("Module56000Name"), -1, "ticket");
 
print '<span class="opacitymedium">'.$langs->trans("TicketSetupDictionaries").'</span> : <a href="'.DOL_URL_ROOT.'/admin/dict.php">'.$langs->trans("ClickHereToGoTo", $langs->transnoentitiesnoconv("DictionarySetup")).'</a><br>';
 
print dol_get_fiche_end();
 
 
/*
 * Tickets numbering model
 */
 
$ticket = new Ticket($db);
$ticket->initAsSpecimen();
 
printNumberingModuleList('ticket', 'mod_ticket_', 'TICKET_ADDON', $langs->trans("TicketNumberingModules"), $ticket);
 
 
 
/*
 * Document templates generators
 */
 
printDocumentModelList($type, 'ticket', 'TICKET_ADDON_PDF', $langs->trans("TicketsModelModule"), array(
  'Logo' => 'option_logo',
  'MultiLanguage' => 'option_multilang',
));
print '<br>';
 
 
print '<form method="POST" action="'.$_SERVER['PHP_SELF'].'" enctype="multipart/form-data"  spellcheck="false">';
print '<input type="hidden" name="token" value="'.newToken().'">';
print '<input type="hidden" name="action" value="setvarworkflow">';
print '<input type="hidden" name="page_y" value="">';
 
/*
 * Other Parameters
 */
 
print load_fiche_titre($langs->trans("Other"), '', '');
print '<div class="div-table-responsive-no-min">';
print '<table class="noborder centpercent">';
 
print '<tr class="liste_titre">';
print '<td class="titlefieldmiddle">'.$langs->trans("Parameter").'</td>';
print '<td></td>'."\n";
print '<td class="center" width="40"></td>';
print "</tr>\n";
 
// Auto mark ticket as read when created from backoffice
print '<tr class="oddeven"><td>'.$langs->trans("TicketsAutoReadTicket").'</td>';
print '<td class="left">';
if ($conf->use_javascript_ajax) {
  print ajax_constantonoff('TICKET_AUTO_READ_WHEN_CREATED_FROM_BACKEND');
} else {
  $arrval = array('0' => $langs->trans("No"), '1' => $langs->trans("Yes"));
  print $formcategory->selectarray("TICKET_AUTO_READ_WHEN_CREATED_FROM_BACKEND", $arrval, getDolGlobalString('TICKET_AUTO_READ_WHEN_CREATED_FROM_BACKEND'));
}
print '</td>';
print '<td class="center">';
print $formcategory->textwithpicto('', $langs->trans("TicketsAutoReadTicketHelp"), 1, 'help');
print '</td>';
print '</tr>';
 
// Auto mark ticket as read when assign someone
print '<tr class="oddeven"><td>'.$langs->trans("TicketsAutoReadTicketWhenAssign").'</td>';
print '<td class="left">';
if ($conf->use_javascript_ajax) {
  print ajax_constantonoff('TICKET_AUTO_READ_WHEN_ASSIGN');
} else {
  $arrval = array('0' => $langs->trans("No"), '1' => $langs->trans("Yes"));
  print $formcategory->selectarray("TICKET_AUTO_READ_WHEN_ASSIGN", $arrval, getDolGlobalString('TICKET_AUTO_READ_WHEN_ASSIGN'));
}
print '</td>';
print '<td class="center">';
print $formcategory->textwithpicto('', $langs->trans("TicketsAutoReadTicketWhenAssignHelp"), 1, 'help');
print '</td>';
print '</tr>';
 
 
// Auto assign ticket to user who created it
print '<tr class="oddeven">';
print '<td><label for="TICKET_AUTO_ASSIGN_USER_CREATE" class="block">'.$langs->trans("TicketsAutoAssignTicket").'</label></td>';
print '<td class="left">';
print '<input class="maxwidth50" type="text" id="TICKET_AUTO_ASSIGN_USER_CREATE" name="TICKET_AUTO_ASSIGN_USER_CREATE" value="'.getDolGlobalInt('TICKET_AUTO_ASSIGN_USER_CREATE').'">';
print '</td>';
print '<td class="center">';
print $formcategory->textwithpicto('', $langs->trans("TicketsAutoAssignTicketHelp"), 1, 'help');
print '</td>';
print '</tr>';
 
// Automatically define status on answering a ticket
print '<tr class="oddeven"><td>'.$langs->trans("TicketAutoChangeStatusOnAnswer").'</td>';
print '<td class="left">';
print $formcategory->selectarray("TICKET_SET_STATUS_ON_ANSWER", $statuslist, getDolGlobalString('TICKET_SET_STATUS_ON_ANSWER'), 1);
print '</td>';
print '<td class="center">';
print $formcategory->textwithpicto('', $langs->trans("TicketAutoChangeStatusOnAnswerHelp"), 1, 'help');
print '</td>';
print '</tr>';
 
print '<tr class="oddeven">';
print '<td><label for="delay_first_response" class="block">'.$langs->trans("TicketsDelayBeforeFirstAnswer")."</label></td>";
print '<td class="left">
  <input type="number" value="'.getDolGlobalString('TICKET_DELAY_BEFORE_FIRST_RESPONSE').'" id="delay_first_response" name="delay_first_response" class="width50">
  </td>';
print '<td class="center">';
print $formcategory->textwithpicto('', $langs->trans("TicketsDelayBeforeFirstAnswerHelp"), 1, 'help');
print '</td>';
print '</tr>';
 
print '<tr class="oddeven">';
print '<td><label for="delay_between_responses" class="block">'.$langs->trans("TicketsDelayBetweenAnswers")."</label></td>";
print '<td class="left">
  <input type="number" value="'.getDolGlobalString('TICKET_DELAY_SINCE_LAST_RESPONSE').'" id="delay_between_responses" name="delay_between_responses" class="width50">
  </td>';
print '<td class="center">';
print $formcategory->textwithpicto('', $langs->trans("TicketsDelayBetweenAnswersHelp"), 1, 'help');
print '</td>';
print '</tr>';
 
print '</table>';
 
print $formcategory->buttonsSaveCancel("Save", '', array(), 0, 'reposition');
 
print '</form>';
 
print '<br>';
 
 
// TODO Use the notification module
 
/*
 * Notifications
 */
 
print load_fiche_titre($langs->trans("Notifications"), '', '');
 
print '<table class="noborder centpercent">';
 
print '<form method="POST" action="'.$_SERVER['PHP_SELF'].'" enctype="multipart/form-data"  spellcheck="false">';
print '<input type="hidden" name="token" value="'.newToken().'">';
print '<input type="hidden" name="action" value="setvar">';
print '<input type="hidden" name="page_y" value="">';
 
print '<tr class="liste_titre">';
print '<td>'.$langs->trans("Parameter").'</td>';
print '<td></td>';
print '<td class="center" width="40"></td>';
print "</tr>\n";
 
if (!getDolGlobalString('FCKEDITOR_ENABLE_MAIL')) {
  print '<tr>';
  print '<td colspan="2"><div class="info">'.$langs->trans("TicketCkEditorEmailNotActivated").'</div></td>';
  print '<td class="center" width="40"></td>';
  print "</tr>\n";
}
 
// Email of sender allowed to send technical notifications
print '<tr class="oddeven"><td><label for="TICKET_NOTIFICATION_EMAIL_FROM" class="block">'.$langs->trans("TicketEmailNotificationFrom").'</label></td>';
print '<td class="left">';
print img_picto('', 'email', 'class="pictofixedwidth"');
print '<input type="text" class="minwidth200" id="TICKET_NOTIFICATION_EMAIL_FROM" name="TICKET_NOTIFICATION_EMAIL_FROM" value="' . getDolGlobalString('TICKET_NOTIFICATION_EMAIL_FROM').'"></td>';
print '<td class="center">';
print $formcategory->textwithpicto('', $langs->trans("TicketEmailNotificationFromHelp"), 1, 'help');
print '</td>';
print '</tr>';
 
// Email that must appears as the sender of email notifications
print '<tr class="oddeven"><td><label for="TICKET_NOTIFICATION_EMAIL_REPLYTO" class="block">'.$langs->trans("TicketEmailNotificationReplyTo").'</label></td>';
print '<td class="left">';
print img_picto('', 'email', 'class="pictofixedwidth"');
print '<input type="text" class="minwidth200" id="TICKET_NOTIFICATION_EMAIL_REPLYTO" name="TICKET_NOTIFICATION_EMAIL_REPLYTO" value="' . getDolGlobalString('TICKET_NOTIFICATION_EMAIL_REPLYTO').'"></td>';
print '<td class="center">';
print $formcategory->textwithpicto('', $langs->trans("TicketEmailNotificationReplyToHelp"), 1, 'help');
print '</td>';
print '</tr>';
 
print '<tr class="oddeven"><td class="titlefieldmiddle"><label for="TICKET_SEND_INTERNAL_CC" class="block">';
print $form->textwithpicto($langs->trans("TicketSendToInternalCC"), $langs->trans("TicketSendToInternalCCHelp")).'</label></td>';
print '<td>';
print img_picto('', 'email', 'class="pictofixedwidth"');
print '<input class="minwidth200" name="TICKET_SEND_INTERNAL_CC" value="'.getDolGlobalString('TICKET_SEND_INTERNAL_CC').'">';
print '</td>';
print '<td></td>';
print '</tr>';
 
 
// TODO Use module notification instead...
 
// Email for notification of TICKET_CREATE
print '<tr class="oddeven"><td><label for="TICKET_NOTIFICATION_EMAIL_TO" class="block">'.$langs->trans("TicketEmailNotificationTo").'</label></td>';
print '<td class="left">';
print img_picto('', 'email', 'class="pictofixedwidth"');
print '<input type="text" class="minwidth200" id="TICKET_NOTIFICATION_EMAIL_TO" name="TICKET_NOTIFICATION_EMAIL_TO" value="'.getDolGlobalString('TICKET_NOTIFICATION_EMAIL_TO').'"></td>';
print '<td class="center">';
print $formcategory->textwithpicto('', $langs->trans("TicketEmailNotificationToHelp"), 1, 'help');
print '</td>';
print '</tr>';
 
include_once DOL_DOCUMENT_ROOT.'/core/class/html.formmail.class.php';
$formmail = new FormMail($db);
 
$formmail->fetchAllEMailTemplate('ticket_send', $user, null, -1); // We set lang=null to get in priority record with no lang
$arrayofmessagename = array();
if (is_array($formmail->lines_model)) {
  foreach ($formmail->lines_model as $modelmail) {
    //var_dump($modelmail);
    $moreonlabel = '';
    if (!empty($arrayofmessagename[$modelmail->label])) {
      $moreonlabel = ' <span class="opacitymedium">('.$langs->trans("SeveralLangugeVariatFound").')</span>';
    }
    // The 'label' is the key that is unique if we exclude the language
    $arrayofmessagename[$modelmail->label.':ticket_send'] = $langs->trans(preg_replace('/\‍(|\‍)/', '', $modelmail->label)).$moreonlabel;
  }
}
 
// Email template for notification of TICKET_CREATE
print '<tr class="oddeven"><td><label for="TICKET_NOTIFICATION_EMAIL_TEMPLATE" class="block">'.$langs->trans('TicketEmailNotificationTemplate').'</label></td>';
print '<td class="left">';
print $form->selectarray('TICKET_NOTIFICATION_EMAIL_TEMPLATE', $arrayofmessagename, getDolGlobalString('TICKET_NOTIFICATION_EMAIL_TEMPLATE'), 'None', 0, 0, '', 0, 0, 0, '', '', 1);
print '<td class="center">';
print $formcategory->textwithpicto('', $langs->trans('TicketEmailNotificationTemplateHelp'), 1, 'help');
print '</td>';
print '</tr>';
 
// Check "Notify thirdparty" by default on ticket creation
print '<tr class="oddeven"><td>'.$langs->trans("TicketAutoCheckNotifyThirdParty").'</td>';
print '<td class="left">';
if ($conf->use_javascript_ajax) {
  print ajax_constantonoff('TICKET_CHECK_NOTIFY_THIRDPARTY_AT_CREATION');
} else {
  $arrval = array('0' => $langs->trans("No"), '1' => $langs->trans("Yes"));
  print $formcategory->selectarray("TICKET_CHECK_NOTIFY_THIRDPARTY_AT_CREATION", $arrval, getDolGlobalString('TICKET_CHECK_NOTIFY_THIRDPARTY_AT_CREATION'));
}
print '</td>';
print '<td class="center">';
print $formcategory->textwithpicto('', $langs->trans("TicketAutoCheckNotifyThirdPartyHelp"), 1, 'help');
print '</td>';
print '</tr>';
 
// Auto notify contacts when closing the ticket
print '<tr class="oddeven"><td>'.$langs->trans("TicketsAutoNotifyClose").'</td>';
print '<td class="left">';
if ($conf->use_javascript_ajax) {
  print ajax_constantonoff('TICKET_NOTIFY_AT_CLOSING');
} else {
  $arrval = array('0' => $langs->trans("No"), '1' => $langs->trans("Yes"));
  print $formcategory->selectarray("TICKET_NOTIFY_AT_CLOSING", $arrval, getDolGlobalString('TICKET_NOTIFY_AT_CLOSING'));
}
print '</td>';
print '<td class="center">';
print $formcategory->textwithpicto('', $langs->trans("TicketsAutoNotifyCloseHelp"), 1, 'help');
print '</td>';
print '</tr>';
 
// Message header
$mail_intro = getDolGlobalString('TICKET_MESSAGE_MAIL_INTRO', '');
print '<tr class="oddeven"><td>'.$langs->trans("TicketMessageMailIntro");
print '</td><td>';
require_once DOL_DOCUMENT_ROOT.'/core/class/doleditor.class.php';
$doleditor = new DolEditor('TICKET_MESSAGE_MAIL_INTRO', $mail_intro, '100%', 90, 'dolibarr_mailings', '', false, true, getDolGlobalInt('FCKEDITOR_ENABLE_MAIL'), ROWS_2, '70');
$doleditor->Create();
print '</td>';
print '<td class="center">';
print $formcategory->textwithpicto('', $langs->trans("TicketMessageMailIntroHelpAdmin"), 1, 'help');
print '</td></tr>';
 
// Message footer
$mail_signature = getDolGlobalString('TICKET_MESSAGE_MAIL_SIGNATURE');
print '<tr class="oddeven"><td>'.$langs->trans("TicketMessageMailFooter").'</label>';
print '</td><td>';
require_once DOL_DOCUMENT_ROOT.'/core/class/doleditor.class.php';
$doleditor = new DolEditor('TICKET_MESSAGE_MAIL_SIGNATURE', $mail_signature, '100%', 90, 'dolibarr_mailings', '', false, true, getDolGlobalInt('FCKEDITOR_ENABLE_MAIL'), ROWS_2, '70');
$doleditor->Create();
print '</td>';
print '<td class="center">';
print $formcategory->textwithpicto('', $langs->trans("TicketMessageMailFooterHelpAdmin"), 1, 'help');
print '</td></tr>';
 
print '</table>';
 
print $formcategory->buttonsSaveCancel("Save", '', array(), 0, 'reposition');
 
print '</form>';
 
// End of page
llxFooter();
$db->close();