webportalticket.class.php

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<?php
/* Copyright (C) 2026   Pierre Ardoin     <developpeur@lesmetiersdubatiment.fr>
 *
 * This program is free software; you can redistribute it and/or modify
 * it under the terms of the GNU General Public License as published by
 * the Free Software Foundation; either version 3 of the License, or
 * (at your option) any later version.
 *
 * This program is distributed in the hope that it will be useful,
 * but WITHOUT ANY WARRANTY; without even the implied warranty of
 * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
 * GNU General Public License for more details.
 *
 * You should have received a copy of the GNU General Public License
 * along with this program. If not, see <https://www.gnu.org/licenses/>.
 */
 
require_once DOL_DOCUMENT_ROOT . '/ticket/class/ticket.class.php';
 
class WebPortalTicket extends Ticket
{
  public $module = 'webportal';
 
  public $fields = array(
    'rowid' => array('type' => 'integer', 'label' => 'TechnicalID', 'enabled' => 1, 'visible' => 0, 'position' => 1, 'notnull' => 1),
    'entity' => array('type' => 'integer', 'label' => 'Entity', 'visible' => -2, 'enabled' => 1, 'position' => 5, 'notnull' => 1),
    'ref' => array('type' => 'varchar(128)', 'label' => 'Ref', 'visible' => 2, 'enabled' => 1, 'position' => 10, 'notnull' => 1, 'showoncombobox' => 1),
    'subject' => array('type' => 'varchar(255)', 'label' => 'Subject', 'visible' => 2, 'enabled' => 1, 'position' => 20, 'notnull' => -1),
    'track_id' => array('type' => 'varchar(255)', 'label' => 'TicketTrackId', 'visible' => -2, 'enabled' => 1, 'position' => 30, 'notnull' => -1),
    'origin_email' => array('type' => 'mail', 'label' => 'OriginEmail', 'visible' => -2, 'enabled' => 1, 'position' => 35, 'notnull' => -1),
    'fk_user_create' => array('type' => 'integer:User:user/class/user.class.php', 'label' => 'Author', 'visible' => -2, 'enabled' => 1, 'position' => 40, 'notnull' => 1),
    'datec' => array('type' => 'datetime', 'label' => 'DateCreation', 'visible' => 2, 'enabled' => 1, 'position' => 500, 'notnull' => 1),
    'fk_user_assign' => array('type' => 'integer:User:user/class/user.class.php', 'label' => 'AssignedTo', 'visible' => 2, 'enabled' => 1, 'position' => 507, 'notnull' => 1),
    'fk_statut' => array('type' => 'integer', 'label' => 'Status', 'visible' => 2, 'enabled' => 1, 'position' => 600, 'notnull' => 1, 'arrayofkeyval' => array(0 => 'Unread', 1 => 'Read', 2 => 'Assigned', 3 => 'InProgress', 5 => 'NeedMoreInformation', 7 => 'OnHold', 8 => 'SolvedClosed', 9 => 'Deleted')),
  );
 
  public function __construct(DoliDB $db)
  {
    parent::__construct($db);
 
    if (!getDolGlobalString('TICKET_INCLUDE_SUSPENDED_STATUS')) {
      unset($this->fields['fk_statut']['arrayofkeyval'][self::STATUS_WAITING]);
    }
  }
}