messaging.php

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<?php
/* Copyright (C) 2013-2016  Jean-François FERRY   <hello@librethic.io>
 * Copyright (C) 2024-2025  MDW           <mdeweerd@users.noreply.github.com>
 * Copyright (C) 2024-2025  Frédéric France         <frederic.france@free.fr>
 * Copyright (C) 2026   Jose MARTINEZ     <jose.martinez@pichinov.com>
 *
 * This program is free software; you can redistribute it and/or modify
 * it under the terms of the GNU General Public License as published by
 * the Free Software Foundation; either version 3 of the License, or
 * (at your option) any later version.
 *
 * This program is distributed in the hope that it will be useful,
 * but WITHOUT ANY WARRANTY; without even the implied warranty of
 * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
 * GNU General Public License for more details.
 *
 * You should have received a copy of the GNU General Public License
 * along with this program. If not, see <https://www.gnu.org/licenses/>.
 */
 
// Load Dolibarr environment
require '../main.inc.php';
require_once DOL_DOCUMENT_ROOT.'/ticket/class/actions_ticket.class.php';
require_once DOL_DOCUMENT_ROOT.'/core/class/html.formticket.class.php';
require_once DOL_DOCUMENT_ROOT.'/core/lib/ticket.lib.php';
require_once DOL_DOCUMENT_ROOT."/core/lib/company.lib.php";
require_once DOL_DOCUMENT_ROOT.'/core/lib/date.lib.php';
require_once DOL_DOCUMENT_ROOT.'/core/class/extrafields.class.php';
require_once DOL_DOCUMENT_ROOT.'/contact/class/contact.class.php';
if (isModEnabled('project')) {
  include_once DOL_DOCUMENT_ROOT.'/projet/class/project.class.php';
  include_once DOL_DOCUMENT_ROOT.'/core/class/html.formprojet.class.php';
  include_once DOL_DOCUMENT_ROOT.'/core/lib/project.lib.php';
}
 
// Load translation files required by the page
$langs->loadLangs(array('companies', 'other', 'ticket'));
 
// Get parameters
$id       = GETPOSTINT('id');
$ref      = GETPOST('ref', 'alpha');
$track_id = GETPOST('track_id', 'alpha', 3);
$socid    = GETPOSTINT('socid');
$action   = GETPOST('action', 'aZ09');
 
// Store current page url
$url_page_current = DOL_URL_ROOT.'/ticket/messaging.php';
 
$limit = GETPOSTINT('limit') ? GETPOSTINT('limit') : $conf->liste_limit;
$sortfield = GETPOST("sortfield", "aZ09comma");
$sortorder = GETPOST("sortorder", 'aZ09comma');
$page = GETPOSTISSET('pageplusone') ? (GETPOSTINT('pageplusone') - 1) : GETPOSTINT("page");
$page = is_numeric($page) ? $page : 0;
$page = $page == -1 ? 0 : $page;
if (!$sortfield) {
  $sortfield = "a.datep,a.id";
}
if (!$sortorder) {
  $sortorder = "DESC";
}
$offset = $limit * $page;
$pageprev = $page - 1;
$pagenext = $page + 1;
 
if (GETPOSTISARRAY('actioncode')) {
  $actioncode = GETPOST('actioncode', 'array:alpha', 3);
  if (!count($actioncode)) {
    $actioncode = '0';
  } else {
    $actioncode = implode(',', $actioncode);
  }
} else {
  $actioncode = GETPOST("actioncode", "alpha", 3) ? GETPOST("actioncode", "alpha", 3) : (GETPOST("actioncode") == '0' ? '0' : getDolGlobalString('AGENDA_DEFAULT_FILTER_TYPE_FOR_OBJECT'));
}
 
$search_rowid = GETPOST('search_rowid');
$search_agenda_label = GETPOST('search_agenda_label');
 
 
$hookmanager->initHooks(array('ticketmessaging', 'globalcard')); // Note that conf->hooks_modules contains array
$object = new Ticket($db);
$object->fetch($id, $ref, $track_id);
 
$extrafields = new ExtraFields($db);
$extrafields->fetch_name_optionals_label($object->table_element);
 
if (!$action) {
  $action = 'view';
}
 
$permissiontoadd = $user->hasRight('ticket', 'write');
$permissiontomanage = ((!getDolGlobalString('MAIN_USE_ADVANCED_PERMS') && $user->hasRight('ticket', 'write')) || (getDolGlobalString('MAIN_USE_ADVANCED_PERMS') && $user->hasRight('expedition', 'ticket', 'manage_advance'))); // What is this permission for ?
 
// Security check
$id = GETPOSTINT("id");
if ($user->socid > 0) {
  $socid = $user->socid;
}
$result = restrictedArea($user, 'ticket', $object->id, '');
 
// restrict access for externals users
if ($user->socid > 0 && ($object->fk_soc != $user->socid)) {
  accessforbidden();
}
// or for unauthorized internals users
if (!$user->socid && (getDolGlobalString('TICKET_LIMIT_VIEW_ASSIGNED_ONLY') && $object->fk_user_assign != $user->id) && !$permissiontomanage) {
  accessforbidden();
}
 
 
/*
 * Actions
 */
 
$parameters = array('id' => $socid);
$reshook = $hookmanager->executeHooks('doActions', $parameters, $object, $action); // Note that $action and $object may have been modified by some hooks
if ($reshook < 0) {
  setEventMessages($hookmanager->error, $hookmanager->errors, 'errors');
}
 
if (empty($reshook)) {
  // Set view style
  $_SESSION['ticket-view-type'] = "messaging";
}
 
// Purge search criteria
if (GETPOST('button_removefilter_x', 'alpha') || GETPOST('button_removefilter.x', 'alpha') || GETPOST('button_removefilter', 'alpha')) { // All test are required to be compatible with all browsers
  $actioncode = '';
  $search_agenda_label = '';
}
 
// Set parent company
if ($action == 'set_thirdparty' && $user->hasRight('ticket', 'write')) {
  if ($object->fetch(GETPOSTINT('id'), '', GETPOST('track_id', 'alpha')) >= 0) {
    $result = $object->setCustomer(GETPOSTINT('editcustomer'));
    $url = $_SERVER["PHP_SELF"].'?track_id='.GETPOST('track_id', 'alpha');
    header("Location: ".$url);
    exit();
  }
}
 
 
/*
 * View
 */
 
$form = new Form($db);
$userstat = new User($db);
$formticket = new FormTicket($db);
 
$title = $langs->trans("Ticket").' - '.$object->ref.' '.$object->name;
if (getDolGlobalString('MAIN_HTML_TITLE') && preg_match('/ticketnameonly/', getDolGlobalString('MAIN_HTML_TITLE')) && $object->name) {
  $title = $object->ref.' '.$object->name.' - '.$langs->trans("Info");
}
$help_url = 'FR:DocumentationModuleTicket';
llxHeader('', $title, $help_url, '', 0, 0, '', '', '', 'mod-ticket page-card_messaging');
 
if ($socid > 0) {
  $object->fetch_thirdparty();
  $head = societe_prepare_head($object->thirdparty);
 
  print dol_get_fiche_head($head, 'ticket', $langs->trans("ThirdParty"), 0, 'company');
 
  dol_banner_tab($object->thirdparty, 'socid', '', ($user->socid ? 0 : 1), 'rowid', 'nom');
 
  print dol_get_fiche_end();
}
 
if (!$user->socid && getDolGlobalString('TICKET_LIMIT_VIEW_ASSIGNED_ONLY')) {
  $object->next_prev_filter = "te.fk_user_assign:=:".((int) $user->id); // usf filter
} elseif ($user->socid > 0) {
  $object->next_prev_filter = "te.fk_soc:=:".((int) $user->socid); // usf filter
}
$head = ticket_prepare_head($object);
 
print dol_get_fiche_head($head, 'tabTicketLogs', $langs->trans("Ticket"), 0, 'ticket');
 
$morehtmlref = '<div class="refidno">';
$morehtmlref .= $object->subject;
// Author
if ($object->fk_user_create > 0) {
  $morehtmlref .= '<br>';
  //$morehtmlref .= '<span class="opacitymedium">'.$langs->trans("CreatedBy").'</span> ';
  $fuser = new User($db);
  $fuser->fetch($object->fk_user_create);
  $morehtmlref .= $fuser->getNomUrl(-1);
} elseif (!empty($object->email_msgid)) {
  $morehtmlref .= '<br>';
  //$morehtmlref .= '<span class="opacitymedium">'.$langs->trans("CreatedBy").'</span> ';
  $morehtmlref .= img_picto('', 'email', 'class="paddingrightonly"');
  $morehtmlref .= dol_escape_htmltag($object->origin_email).' <small class="hideonsmartphone opacitymedium">('.$form->textwithpicto($langs->trans("CreatedByEmailCollector"), $langs->trans("EmailMsgID").': '.$object->email_msgid).')</small>';
} elseif (!empty($object->origin_email)) {
  $morehtmlref .= '<br>';
  //$morehtmlref .= '<span class="opacitymedium">'.$langs->trans("CreatedBy").'</span> ';
  $morehtmlref .= img_picto('', 'email', 'class="paddingrightonly"');
  $morehtmlref .= dol_escape_htmltag($object->origin_email).' <small class="hideonsmartphone opacitymedium">('.$langs->trans("CreatedByPublicPortal").')</small>';
}
 
// Thirdparty
if (isModEnabled("societe")) {
  if (isModEnabled("societe")) {
    $morehtmlref .= '<br>';
    $morehtmlref .= img_picto($langs->trans("ThirdParty"), 'company', 'class="pictofixedwidth"');
    if ($action != 'editcustomer' && $permissiontoadd) {
      $morehtmlref .= '<a class="editfielda" href="'.$url_page_current.'?action=editcustomer&token='.newToken().'&track_id='.$object->track_id.'">'.img_edit($langs->transnoentitiesnoconv('SetThirdParty'), 0).'</a> ';
    }
    $morehtmlref .= $form->form_thirdparty($url_page_current.'?track_id='.$object->track_id, (string) $object->socid, $action == 'editcustomer' ? 'editcustomer' : 'none', '', 1, 0, 0, array(), 1);
  }
}
 
// Project
if (isModEnabled('project')) {
  $langs->load("projects");
  $morehtmlref .= '<br>';
  if (0) {  // @phpstan-ignore-line
    $morehtmlref .= img_picto($langs->trans("Project"), 'project', 'class="pictofixedwidth"');
    if ($action != 'classify') {
      $morehtmlref .= '<a class="editfielda" href="'.dolBuildUrl($_SERVER['PHP_SELF'], ['action' => 'classify', 'id' => $object->id], true).'">'.img_edit($langs->transnoentitiesnoconv('SetProject')).'</a> ';
    }
    $morehtmlref .= $form->form_project($_SERVER['PHP_SELF'].'?id='.$object->id, $object->socid, (string) $object->fk_project, ($action == 'classify' ? 'projectid' : 'none'), 0, 0, 0, 1, '', 'maxwidth300');
  } else {
    if (!empty($object->fk_project)) {
      $proj = new Project($db);
      $proj->fetch($object->fk_project);
      $morehtmlref .= $proj->getNomUrl(1);
      if ($proj->title) {
        $morehtmlref .= '<span class="opacitymedium"> - '.dol_escape_htmltag($proj->title).'</span>';
      }
    }
  }
}
 
$morehtmlref .= '</div>';
 
$linkback = '<a href="'.DOL_URL_ROOT.'/ticket/list.php"><strong>'.$langs->trans("BackToList").'</strong></a> ';
 
dol_banner_tab($object, 'ref', $linkback, ($user->socid ? 0 : 1), 'ref', 'ref', $morehtmlref, '', 0, '', '', 1);
 
print dol_get_fiche_end();
 
print '<br>';
 
 
if (!empty($object->id)) {
  $param = '&id='.$object->id;
  if (!empty($contextpage) && $contextpage != $_SERVER["PHP_SELF"]) {
    $param .= '&contextpage='.$contextpage;
  }
  if ($limit > 0 && $limit != $conf->liste_limit) {
    $param .= '&limit='.$limit;
  }
 
  $morehtmlright = '';
 
  $messagingUrl = DOL_URL_ROOT.'/ticket/messaging.php?track_id='.$object->track_id;
  $morehtmlright .= dolGetButtonTitle($langs->trans('ShowAsConversation'), '', 'fa fa-comments imgforviewmode', $messagingUrl, '', 1, array('morecss' => 'btnTitleSelected'));
  $messagingUrl = DOL_URL_ROOT.'/ticket/agenda.php?track_id='.$object->track_id;
  $morehtmlright .= dolGetButtonTitle($langs->trans('MessageListViewType'), '', 'fa fa-bars imgforviewmode', $messagingUrl, '', 1);
 
  // Show link to send an email (if read and not closed)
  $btnstatus = $object->status < Ticket::STATUS_CLOSED && $action != "presend" && $action != "presend_addmessage";
  $url = 'card.php?track_id='.$object->track_id.'&action=presend_addmessage&mode=init&private_message=0&send_email=1&backtopage='.urlencode($_SERVER["PHP_SELF"].'?track_id='.$object->track_id).'#formmailbeforetitle';
  $morehtmlright .= dolGetButtonTitle($langs->trans('SendMail'), '', 'fa fa-paper-plane', $url, 'email-title-button', (int) $btnstatus);
 
  // Show link to add a private message (if read and not closed)
  $btnstatus = $object->status < Ticket::STATUS_CLOSED && $action != "presend" && $action != "presend_addmessage";
  $url = 'card.php?track_id='.$object->track_id.'&action=presend_addmessage&mode=init&backtopage='.urlencode($_SERVER["PHP_SELF"].'?track_id='.$object->track_id).'#formmailbeforetitle';
  $morehtmlright .= dolGetButtonTitle($langs->trans('TicketAddMessage'), '', 'fa fa-comment-dots', $url, 'add-new-ticket-title-button', (int) $btnstatus);
 
  // Show link to add event (if read and not closed)
  $btnstatus = $object->status < Ticket::STATUS_CLOSED && $action != "presend" && $action != "presend_addmessage";
  $url = DOL_URL_ROOT.'/comm/action/card.php?action=create&datep=now&origin=ticket&originid='.$object->id.'&projectid='.$object->fk_project.'&backtopage='.urlencode($_SERVER["PHP_SELF"].'?track_id='.$object->track_id);
  $morehtmlright .= dolGetButtonTitle($langs->trans('AddAction'), '', 'fa fa-plus-circle', $url, 'add-new-ticket-even-button', (int) $btnstatus);
 
  require_once DOL_DOCUMENT_ROOT.'/core/lib/memory.lib.php';
  $cachekey = 'count_events_ticket_'.$object->id;
  $nbEvent = dol_getcache($cachekey);
 
  $titlelist = $langs->trans("ActionsOnTicket").(is_numeric($nbEvent) ? '<span class="opacitymedium colorblack paddingleft">('.$nbEvent.')</span>' : '');
  if (!empty($conf->dol_optimize_smallscreen)) {
    $titlelist = $langs->trans("Actions").(is_numeric($nbEvent) ? '<span class="opacitymedium colorblack paddingleft">('.$nbEvent.')</span>' : '');
  }
 
  // Hook to let external modules add buttons to the object right toolbar. Works on any object page; the hook gets the context (elementtype) so a module can scope itself (e.g. only on event pages).
  $parameters = array('morehtmlright' => &$morehtmlright, 'elementtype' => $object->element);
  $reshook = $hookmanager->executeHooks('printObjectRightToolbar', $parameters, $object, $action);
  if ($reshook < 0) {
    setEventMessages($hookmanager->error, $hookmanager->errors, 'errors');
  } else {
    $morehtmlright .= $hookmanager->resPrint;
  }
 
  print_barre_liste($titlelist, 0, $_SERVER["PHP_SELF"], '', $sortfield, $sortorder, '', 0, -1, '', 0, $morehtmlright, '', 0, 1, 0);
 
  // List of all actions
  $filters = array();
  $filters['search_agenda_label'] = $search_agenda_label;
  $filters['search_rowid'] = $search_rowid;
 
  show_actions_messaging($conf, $langs, $db, $object, null, 0, $actioncode, '', $filters, $sortfield, $sortorder);
}
 
// End of page
llxFooter();
$db->close();