dolibarr  18.0.0
html.formticket.class.php
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1 <?php
2 /* Copyright (C) 2013-2015 Jean-François FERRY <hello@librethic.io>
3  * Copyright (C) 2016 Christophe Battarel <christophe@altairis.fr>
4  * Copyright (C) 2019-2022 Frédéric France <frederic.france@netlogic.fr>
5  * Copyright (C) 2021 Juanjo Menent <jmenent@2byte.es>
6  * Copyright (C) 2021 Alexandre Spangaro <aspangaro@open-dsi.fr>
7  *
8  * This program is free software; you can redistribute it and/or modify
9  * it under the terms of the GNU General Public License as published by
10  * the Free Software Foundation; either version 3 of the License, or
11  * (at your option) any later version.
12  *
13  * This program is distributed in the hope that it will be useful,
14  * but WITHOUT ANY WARRANTY; without even the implied warranty of
15  * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
16  * GNU General Public License for more details.
17  *
18  * You should have received a copy of the GNU General Public License
19  * along with this program. If not, see <https://www.gnu.org/licenses/>.
20  */
21 
28 require_once DOL_DOCUMENT_ROOT . '/core/class/html.form.class.php';
29 require_once DOL_DOCUMENT_ROOT . '/core/class/html.formmail.class.php';
30 require_once DOL_DOCUMENT_ROOT . '/core/class/html.formprojet.class.php';
31 
32 if (!class_exists('FormCompany')) {
33  include DOL_DOCUMENT_ROOT.'/core/class/html.formcompany.class.php';
34 }
35 
45 {
49  public $db;
50 
54  public $track_id;
55 
59  public $trackid;
60 
64  public $fk_user_create;
65 
66  public $message;
67  public $topic_title;
68 
69  public $action;
70 
71  public $withtopic;
72  public $withemail;
73 
77  public $withsubstit;
78 
79  public $withfile;
80  public $withfilereadonly;
81 
82  public $backtopage;
83 
84  public $ispublic; // to show information or not into public form
85 
86  public $withtitletopic;
87  public $withtopicreadonly;
88  public $withreadid;
89 
90  public $withcompany; // to show company drop-down list
91  public $withfromsocid;
92  public $withfromcontactid;
93  public $withnotifytiersatcreate;
94  public $withusercreate; // to show name of creating user in form
95  public $withcreatereadonly;
96 
100  public $withextrafields;
101 
102  public $withref; // to show ref field
103  public $withcancel;
104 
105  public $type_code;
106  public $category_code;
107  public $severity_code;
108 
109 
114  public $substit = array();
115  public $param = array();
116 
120  public $error;
121  public $errors = array();
122 
123 
129  public function __construct($db)
130  {
131  global $conf;
132 
133  $this->db = $db;
134 
135  $this->action = 'add';
136 
137  $this->withcompany = isModEnabled("societe");
138  $this->withfromsocid = 0;
139  $this->withfromcontactid = 0;
140  $this->withreadid=0;
141  //$this->withtitletopic='';
142  $this->withnotifytiersatcreate = 0;
143  $this->withusercreate = 1;
144  $this->withcreatereadonly = 1;
145  $this->withemail = 0;
146  $this->withref = 0;
147  $this->withextrafields = 0; // to show extrafields or not
148  //$this->withtopicreadonly=0;
149  }
150 
161  public function showForm($withdolfichehead = 0, $mode = 'edit', $public = 0, Contact $with_contact = null, $action = '')
162  {
163  global $conf, $langs, $user, $hookmanager;
164 
165  // Load translation files required by the page
166  $langs->loadLangs(array('other', 'mails', 'ticket'));
167 
168  $form = new Form($this->db);
169  $formcompany = new FormCompany($this->db);
170  $ticketstatic = new Ticket($this->db);
171 
172  $soc = new Societe($this->db);
173  if (!empty($this->withfromsocid) && $this->withfromsocid > 0) {
174  $soc->fetch($this->withfromsocid);
175  }
176 
177  $ticketstat = new Ticket($this->db);
178 
179  $extrafields = new ExtraFields($this->db);
180  $extrafields->fetch_name_optionals_label($ticketstat->table_element);
181 
182  print "\n<!-- Begin form TICKET -->\n";
183 
184  if ($withdolfichehead) {
185  print dol_get_fiche_head(null, 'card', '', 0, '');
186  }
187 
188  print '<form method="POST" '.($withdolfichehead ? '' : 'style="margin-bottom: 30px;" ').'name="ticket" id="form_create_ticket" enctype="multipart/form-data" action="'.(!empty($this->param["returnurl"]) ? $this->param["returnurl"] : $_SERVER['PHP_SELF']).'">';
189  print '<input type="hidden" name="token" value="'.newToken().'">';
190  print '<input type="hidden" name="action" value="'.$this->action.'">';
191  print '<input type="hidden" name="trackid" value="'.$this->trackid.'">';
192  foreach ($this->param as $key => $value) {
193  print '<input type="hidden" name="'.$key.'" value="'.$value.'">';
194  }
195  print '<input type="hidden" name="fk_user_create" value="'.$this->fk_user_create.'">';
196 
197  print '<table class="border centpercent">';
198 
199  if ($this->withref) {
200  // Ref
201  $defaultref = $ticketstat->getDefaultRef();
202  print '<tr><td class="titlefieldcreate"><span class="fieldrequired">'.$langs->trans("Ref").'</span></td><td>';
203  print '<input type="text" name="ref" value="'.dol_escape_htmltag(GETPOST("ref", 'alpha') ? GETPOST("ref", 'alpha') : $defaultref).'">';
204  print '</td></tr>';
205  }
206 
207  // TITLE
208  $email = GETPOSTISSET('email') ? GETPOST('email', 'alphanohtml') : '';
209  if ($this->withemail) {
210  print '<tr><td class="titlefield"><label for="email"><span class="fieldrequired">'.$langs->trans("Email").'</span></label></td><td>';
211  print '<input class="text minwidth200" id="email" name="email" value="'.$email.'" autofocus>';
212  print '</td></tr>';
213 
214  if ($with_contact) {
215  // contact search and result
216  $html_contact_search = '';
217  $html_contact_search .= '<tr id="contact_search_line">';
218  $html_contact_search .= '<td class="titlefield">';
219  $html_contact_search .= '<label for="contact"><span class="fieldrequired">' . $langs->trans('Contact') . '</span></label>';
220  $html_contact_search .= '<input type="hidden" id="contact_id" name="contact_id" value="" />';
221  $html_contact_search .= '</td>';
222  $html_contact_search .= '<td id="contact_search_result"></td>';
223  $html_contact_search .= '</tr>';
224  print $html_contact_search;
225  // contact lastname
226  $html_contact_lastname = '';
227  $html_contact_lastname .= '<tr id="contact_lastname_line" class="contact_field"><td class="titlefield"><label for="contact_lastname"><span class="fieldrequired">' . $langs->trans('Lastname') . '</span></label></td><td>';
228  $html_contact_lastname .= '<input type="text" id="contact_lastname" name="contact_lastname" value="' . dol_escape_htmltag(GETPOSTISSET('contact_lastname') ? GETPOST('contact_lastname', 'alphanohtml') : '') . '" />';
229  $html_contact_lastname .= '</td></tr>';
230  print $html_contact_lastname;
231  // contact firstname
232  $html_contact_firstname = '';
233  $html_contact_firstname .= '<tr id="contact_firstname_line" class="contact_field"><td class="titlefield"><label for="contact_firstname"><span class="fieldrequired">' . $langs->trans('Firstname') . '</span></label></td><td>';
234  $html_contact_firstname .= '<input type="text" id="contact_firstname" name="contact_firstname" value="' . dol_escape_htmltag(GETPOSTISSET('contact_firstname') ? GETPOST('contact_firstname', 'alphanohtml') : '') . '" />';
235  $html_contact_firstname .= '</td></tr>';
236  print $html_contact_firstname;
237  // company name
238  $html_company_name = '';
239  $html_company_name .= '<tr id="contact_company_name_line" class="contact_field"><td><label for="company_name"><span>' . $langs->trans('Company') . '</span></label></td><td>';
240  $html_company_name .= '<input type="text" id="company_name" name="company_name" value="' . dol_escape_htmltag(GETPOSTISSET('company_name') ? GETPOST('company_name', 'alphanohtml') : '') . '" />';
241  $html_company_name .= '</td></tr>';
242  print $html_company_name;
243  // contact phone
244  $html_contact_phone = '';
245  $html_contact_phone .= '<tr id="contact_phone_line" class="contact_field"><td><label for="contact_phone"><span>' . $langs->trans('Phone') . '</span></label></td><td>';
246  $html_contact_phone .= '<input type="text" id="contact_phone" name="contact_phone" value="' . dol_escape_htmltag(GETPOSTISSET('contact_phone') ? GETPOST('contact_phone', 'alphanohtml') : '') . '" />';
247  $html_contact_phone .= '</td></tr>';
248  print $html_contact_phone;
249 
250  // search contact form email
251  $langs->load('errors');
252  print '<script nonce="'.getNonce().'" type="text/javascript">
253  jQuery(document).ready(function() {
254  var contact = jQuery.parseJSON("'.dol_escape_js(json_encode($with_contact), 2).'");
255  jQuery("#contact_search_line").hide();
256  if (contact) {
257  if (contact.id > 0) {
258  jQuery("#contact_search_line").show();
259  jQuery("#contact_id").val(contact.id);
260  jQuery("#contact_search_result").html(contact.firstname+" "+contact.lastname);
261  jQuery(".contact_field").hide();
262  } else {
263  jQuery(".contact_field").show();
264  }
265  }
266 
267  jQuery("#email").change(function() {
268  jQuery("#contact_search_line").show();
269  jQuery("#contact_search_result").html("'.dol_escape_js($langs->trans('Select2SearchInProgress')).'");
270  jQuery("#contact_id").val("");
271  jQuery("#contact_lastname").val("");
272  jQuery("#contact_firstname").val("");
273  jQuery("#company_name").val("");
274  jQuery("#contact_phone").val("");
275 
276  jQuery.getJSON(
277  "'.dol_escape_js(dol_buildpath('/public/ticket/ajax/ajax.php', 1)).'",
278  {
279  action: "getContacts",
280  email: jQuery("#email").val()
281  },
282  function(response) {
283  if (response.error) {
284  jQuery("#contact_search_result").html("<span class=\"error\">"+response.error+"</span>");
285  } else {
286  var contact_list = response.contacts;
287  if (contact_list.length == 1) {
288  var contact = contact_list[0];
289  jQuery("#contact_id").val(contact.id);
290  jQuery("#contact_search_result").html(contact.firstname+" "+contact.lastname);
291  jQuery(".contact_field").hide();
292  } else if (contact_list.length <= 0) {
293  jQuery("#contact_search_line").hide();
294  jQuery(".contact_field").show();
295  }
296  }
297  }
298  ).fail(function(jqxhr, textStatus, error) {
299  var error_msg = "'.dol_escape_js($langs->trans('ErrorAjaxRequestFailed')).'"+" ["+textStatus+"] : "+error;
300  jQuery("#contact_search_result").html("<span class=\"error\">"+error_msg+"</span>");
301  });
302  });
303  });
304  </script>';
305  }
306  }
307 
308  // If ticket created from another object
309  $subelement = '';
310  if (isset($this->param['origin']) && $this->param['originid'] > 0) {
311  // Parse element/subelement (ex: project_task)
312  $element = $subelement = $this->param['origin'];
313  $regs = array();
314  if (preg_match('/^([^_]+)_([^_]+)/i', $this->param['origin'], $regs)) {
315  $element = $regs[1];
316  $subelement = $regs[2];
317  }
318 
319  dol_include_once('/'.$element.'/class/'.$subelement.'.class.php');
320  $classname = ucfirst($subelement);
321  $objectsrc = new $classname($this->db);
322  $objectsrc->fetch(GETPOST('originid', 'int'));
323 
324  if (empty($objectsrc->lines) && method_exists($objectsrc, 'fetch_lines')) {
325  $objectsrc->fetch_lines();
326  }
327 
328  $objectsrc->fetch_thirdparty();
329  $newclassname = $classname;
330  print '<tr><td>'.$langs->trans($newclassname).'</td><td colspan="2"><input name="'.$subelement.'id" value="'.GETPOST('originid').'" type="hidden" />'.$objectsrc->getNomUrl(1).'</td></tr>';
331  }
332 
333  // Type of Ticket
334  print '<tr><td class="titlefield"><span class="fieldrequired"><label for="selecttype_code">'.$langs->trans("TicketTypeRequest").'</span></label></td><td>';
335  $this->selectTypesTickets((GETPOST('type_code', 'alpha') ? GETPOST('type_code', 'alpha') : $this->type_code), 'type_code', '', 2, 1, 0, 0, 'minwidth200');
336  print '</td></tr>';
337 
338  // Group => Category
339  print '<tr><td><span class="fieldrequired"><label for="selectcategory_code">'.$langs->trans("TicketCategory").'</span></label></td><td>';
340  $filter = '';
341  if ($public) {
342  $filter = 'public=1';
343  }
344  $selected = (GETPOST('category_code') ? GETPOST('category_code') : $this->category_code);
345  $this->selectGroupTickets($selected, 'category_code', $filter, 2, 1, 0, 0, 'minwidth200');
346  print '</td></tr>';
347 
348  // Severity => Priority
349  print '<tr><td><span class="fieldrequired"><label for="selectseverity_code">'.$langs->trans("TicketSeverity").'</span></label></td><td>';
350  $this->selectSeveritiesTickets((GETPOST('severity_code') ? GETPOST('severity_code') : $this->severity_code), 'severity_code', '', 2, 1);
351  print '</td></tr>';
352 
353  if (!empty($conf->knowledgemanagement->enabled)) {
354  // KM Articles
355  print '<tr id="KWwithajax" class="hidden"><td></td></tr>';
356  print '<!-- Script to manage change of ticket group -->
357  <script nonce="'.getNonce().'">
358  jQuery(document).ready(function() {
359  function groupticketchange() {
360  console.log("We called groupticketchange, so we try to load list KM linked to event");
361  $("#KWwithajax").html("");
362  idgroupticket = $("#selectcategory_code").val();
363 
364  console.log("We have selected id="+idgroupticket);
365 
366  if (idgroupticket != "") {
367  $.ajax({ url: \''.DOL_URL_ROOT.'/core/ajax/fetchKnowledgeRecord.php\',
368  data: { action: \'getKnowledgeRecord\', idticketgroup: idgroupticket, token: \''.newToken().'\', lang:\''.$langs->defaultlang.'\', public:'.($public).' },
369  type: \'GET\',
370  success: function(response) {
371  var urllist = \'\';
372  console.log("We received response "+response);
373  if (typeof response == "object") {
374  console.log("response is already type object, no need to parse it");
375  } else {
376  console.log("response is type "+(typeof response));
377  response = JSON.parse(response);
378  }
379  for (key in response) {
380  answer = response[key].answer;
381  urllist += \'<li><a href="#" title="\'+response[key].title+\'" class="button_KMpopup" data-html="\'+answer+\'">\' +response[key].title+\'</a></li>\';
382  }
383  if (urllist != "") {
384  $("#KWwithajax").html(\'<td>'.$langs->trans("KMFoundForTicketGroup").'</td><td><ul>\'+urllist+\'</ul></td>\');
385  $("#KWwithajax").show();
386  $(".button_KMpopup").on("click",function(){
387  console.log("Open popup with jQuery(...).dialog() with KM article")
388  var $dialog = $("<div></div>").html($(this).attr("data-html"))
389  .dialog({
390  autoOpen: false,
391  modal: true,
392  height: (window.innerHeight - 150),
393  width: "80%",
394  title: $(this).attr("title"),
395  });
396  $dialog.dialog("open");
397  console.log($dialog);
398  })
399  }
400  },
401  error : function(output) {
402  console.error("Error on Fetch of KM articles");
403  },
404  });
405  }
406  };
407  $("#selectcategory_code").on("change",function() { groupticketchange(); });
408  if ($("#selectcategory_code").val() != "") {
409  groupticketchange();
410  }
411  });
412  </script>'."\n";
413  }
414 
415  // Subject
416  if ($this->withtitletopic) {
417  print '<tr><td><label for="subject"><span class="fieldrequired">'.$langs->trans("Subject").'</span></label></td><td>';
418  // Answer to a ticket : display of the thread title in readonly
419  if ($this->withtopicreadonly) {
420  print $langs->trans('SubjectAnswerToTicket').' '.$this->topic_title;
421  } else {
422  if (isset($this->withreadid) && $this->withreadid > 0) {
423  $subject = $langs->trans('SubjectAnswerToTicket').' '.$this->withreadid.' : '.$this->topic_title;
424  } else {
425  $subject = GETPOST('subject', 'alpha');
426  }
427  print '<input class="text minwidth500" id="subject" name="subject" value="'.$subject.'"'.(empty($this->withemail)?' autofocus':'').' />';
428  }
429  print '</td></tr>';
430  }
431 
432  // MESSAGE
433  $msg = GETPOSTISSET('message') ? GETPOST('message', 'restricthtml') : '';
434  print '<tr><td><label for="message"><span class="fieldrequired">'.$langs->trans("Message").'</span></label></td><td>';
435 
436  // If public form, display more information
437  $toolbarname = 'dolibarr_notes';
438  if ($this->ispublic) {
439  $toolbarname = 'dolibarr_details';
440  print '<div class="warning hideonsmartphone">'.(getDolGlobalString("TICKET_PUBLIC_TEXT_HELP_MESSAGE", $langs->trans('TicketPublicPleaseBeAccuratelyDescribe'))).'</div>';
441  }
442  include_once DOL_DOCUMENT_ROOT.'/core/class/doleditor.class.php';
443  $uselocalbrowser = true;
444  $doleditor = new DolEditor('message', $msg, '100%', 230, $toolbarname, 'In', true, $uselocalbrowser, getDolGlobalInt('FCKEDITOR_ENABLE_TICKET'), ROWS_8, '90%');
445  $doleditor->Create();
446  print '</td></tr>';
447 
448  if ($public && !empty($conf->global->MAIN_SECURITY_ENABLECAPTCHA_TICKET)) {
449  require_once DOL_DOCUMENT_ROOT.'/core/lib/security2.lib.php';
450  print '<tr><td class="titlefield"><label for="email"><span class="fieldrequired">'.$langs->trans("SecurityCode").'</span></label></td><td>';
451  print '<span class="span-icon-security inline-block">';
452  print '<input id="securitycode" placeholder="'.$langs->trans("SecurityCode").'" class="flat input-icon-security width125" type="text" maxlength="5" name="code" tabindex="3" />';
453  print '</span>';
454  print '<span class="nowrap inline-block">';
455  print '<img class="inline-block valignmiddle" src="'.DOL_URL_ROOT.'/core/antispamimage.php" border="0" width="80" height="32" id="img_securitycode" />';
456  print '<a class="inline-block valignmiddle" href="" tabindex="4" data-role="button">'.img_picto($langs->trans("Refresh"), 'refresh', 'id="captcha_refresh_img"').'</a>';
457  print '</span>';
458  print '</td></tr>';
459  }
460 
461  // Categories
462  if (isModEnabled('categorie')) {
463  include_once DOL_DOCUMENT_ROOT.'/categories/class/categorie.class.php';
464  $cate_arbo = $form->select_all_categories(Categorie::TYPE_TICKET, '', 'parent', 64, 0, 1);
465 
466  if (count($cate_arbo)) {
467  // Categories
468  print '<tr><td class="wordbreak">'.$langs->trans("Categories").'</td><td>';
469  print img_picto('', 'category', 'class="pictofixedwidth"').$form->multiselectarray('categories', $cate_arbo, GETPOST('categories', 'array'), '', 0, 'quatrevingtpercent widthcentpercentminusx', 0, 0);
470  print "</td></tr>";
471  }
472  }
473 
474  // Attached files
475  if (!empty($this->withfile)) {
476  // Define list of attached files
477  $listofpaths = array();
478  $listofnames = array();
479  $listofmimes = array();
480  if (!empty($_SESSION["listofpaths"])) {
481  $listofpaths = explode(';', $_SESSION["listofpaths"]);
482  }
483 
484  if (!empty($_SESSION["listofnames"])) {
485  $listofnames = explode(';', $_SESSION["listofnames"]);
486  }
487 
488  if (!empty($_SESSION["listofmimes"])) {
489  $listofmimes = explode(';', $_SESSION["listofmimes"]);
490  }
491 
492  $out = '<tr>';
493  $out .= '<td>'.$langs->trans("MailFile").'</td>';
494  $out .= '<td>';
495  // TODO Trick to have param removedfile containing nb of image to delete. But this does not works without javascript
496  $out .= '<input type="hidden" class="removedfilehidden" name="removedfile" value="">'."\n";
497  $out .= '<script nonce="'.getNonce().'" type="text/javascript">';
498  $out .= 'jQuery(document).ready(function () {';
499  $out .= ' jQuery(".removedfile").click(function() {';
500  $out .= ' jQuery(".removedfilehidden").val(jQuery(this).val());';
501  $out .= ' });';
502  $out .= '})';
503  $out .= '</script>'."\n";
504  if (count($listofpaths)) {
505  foreach ($listofpaths as $key => $val) {
506  $out .= '<div id="attachfile_'.$key.'">';
507  $out .= img_mime($listofnames[$key]).' '.$listofnames[$key];
508  if (!$this->withfilereadonly) {
509  $out .= ' <input type="image" style="border: 0px;" src="'.DOL_URL_ROOT.'/theme/'.$conf->theme.'/img/delete.png" value="'.($key + 1).'" class="removedfile" id="removedfile_'.$key.'" name="removedfile_'.$key.'" />';
510  }
511  $out .= '<br></div>';
512  }
513  } else {
514  $out .= $langs->trans("NoAttachedFiles").'<br>';
515  }
516  if ($this->withfile == 2) { // Can add other files
517  $maxfilesizearray = getMaxFileSizeArray();
518  $maxmin = $maxfilesizearray['maxmin'];
519  if ($maxmin > 0) {
520  $out .= '<input type="hidden" name="MAX_FILE_SIZE" value="'.($maxmin * 1024).'">'; // MAX_FILE_SIZE must precede the field type=file
521  }
522  $out .= '<input type="file" class="flat" id="addedfile" name="addedfile" value="'.$langs->trans("Upload").'" />';
523  $out .= ' ';
524  $out .= '<input type="submit" class="button smallpaddingimp reposition" id="addfile" name="addfile" value="'.$langs->trans("MailingAddFile").'" />';
525  }
526  $out .= "</td></tr>\n";
527 
528  print $out;
529  }
530 
531  // User of creation
532  if ($this->withusercreate > 0 && $this->fk_user_create) {
533  print '<tr><td class="titlefield">'.$langs->trans("CreatedBy").'</td><td>';
534  $langs->load("users");
535  $fuser = new User($this->db);
536 
537  if ($this->withcreatereadonly) {
538  if ($res = $fuser->fetch($this->fk_user_create)) {
539  print $fuser->getNomUrl(1);
540  }
541  }
542  print ' &nbsp; ';
543  print "</td></tr>\n";
544  }
545 
546  // Customer or supplier
547  if ($this->withcompany) {
548  // altairis: force company and contact id for external user
549  if (empty($user->socid)) {
550  // Company
551  print '<tr><td class="titlefield">'.$langs->trans("ThirdParty").'</td><td>';
552  $events = array();
553  $events[] = array('method' => 'getContacts', 'url' => dol_buildpath('/core/ajax/contacts.php', 1), 'htmlname' => 'contactid', 'params' => array('add-customer-contact' => 'disabled'));
554  print img_picto('', 'company', 'class="paddingright"');
555  print $form->select_company($this->withfromsocid, 'socid', '', 1, 1, '', $events, 0, 'minwidth200');
556  print '</td></tr>';
557  if (!empty($conf->use_javascript_ajax) && !empty($conf->global->COMPANY_USE_SEARCH_TO_SELECT)) {
558  $htmlname = 'socid';
559  print '<script nonce="'.getNonce().'" type="text/javascript">
560  $(document).ready(function () {
561  jQuery("#'.$htmlname.'").change(function () {
562  var obj = '.json_encode($events).';
563  $.each(obj, function(key,values) {
564  if (values.method.length) {
565  runJsCodeForEvent'.$htmlname.'(values);
566  }
567  });
568  });
569 
570  function runJsCodeForEvent'.$htmlname.'(obj) {
571  console.log("Run runJsCodeForEvent'.$htmlname.'");
572  var id = $("#'.$htmlname.'").val();
573  var method = obj.method;
574  var url = obj.url;
575  var htmlname = obj.htmlname;
576  var showempty = obj.showempty;
577  $.getJSON(url,
578  {
579  action: method,
580  id: id,
581  htmlname: htmlname,
582  showempty: showempty
583  },
584  function(response) {
585  $.each(obj.params, function(key,action) {
586  if (key.length) {
587  var num = response.num;
588  if (num > 0) {
589  $("#" + key).removeAttr(action);
590  } else {
591  $("#" + key).attr(action, action);
592  }
593  }
594  });
595  $("select#" + htmlname).html(response.value);
596  if (response.num) {
597  var selecthtml_str = response.value;
598  var selecthtml_dom=$.parseHTML(selecthtml_str);
599  if (typeof(selecthtml_dom[0][0]) !== \'undefined\') {
600  $("#inputautocomplete"+htmlname).val(selecthtml_dom[0][0].innerHTML);
601  }
602  } else {
603  $("#inputautocomplete"+htmlname).val("");
604  }
605  $("select#" + htmlname).change(); /* Trigger event change */
606  }
607  );
608  }
609  });
610  </script>';
611  }
612 
613  // Contact and type
614  print '<tr><td>'.$langs->trans("Contact").'</td><td>';
615  // If no socid, set to -1 to avoid full contacts list
616  $selectedCompany = ($this->withfromsocid > 0) ? $this->withfromsocid : -1;
617  print img_picto('', 'contact', 'class="paddingright"');
618  print $form->selectcontacts($selectedCompany, $this->withfromcontactid, 'contactid', 3, '', '', 0, 'minwidth200');
619  print ' ';
620  $formcompany->selectTypeContact($ticketstatic, '', 'type', 'external', '', 0, 'maginleftonly');
621  print '</td></tr>';
622  } else {
623  print '<tr><td class="titlefield"><input type="hidden" name="socid" value="'.$user->socid.'"/></td>';
624  print '<td><input type="hidden" name="contactid" value="'.$user->contact_id.'"/></td>';
625  print '<td><input type="hidden" name="type" value="Z"/></td></tr>';
626  }
627 
628  // Notify thirdparty at creation
629  if (empty($this->ispublic)) {
630  print '<tr><td><label for="notify_tiers_at_create">'.$langs->trans("TicketNotifyTiersAtCreation").'</label></td><td>';
631  print '<input type="checkbox" id="notify_tiers_at_create" name="notify_tiers_at_create"'.($this->withnotifytiersatcreate ? ' checked="checked"' : '').'>';
632  print '</td></tr>';
633  }
634 
635  // User assigned
636  print '<tr><td>';
637  print $langs->trans("AssignedTo");
638  print '</td><td>';
639  print img_picto('', 'user', 'class="pictofixedwidth"');
640  print $form->select_dolusers(GETPOST('fk_user_assign', 'int'), 'fk_user_assign', 1);
641  print '</td>';
642  print '</tr>';
643  }
644 
645  if ($subelement != 'project') {
646  if (isModEnabled('project') && !$this->ispublic) {
647  $formproject = new FormProjets($this->db);
648  print '<tr><td><label for="project"><span class="">'.$langs->trans("Project").'</span></label></td><td>';
649  print img_picto('', 'project').$formproject->select_projects(-1, GETPOST('projectid', 'int'), 'projectid', 0, 0, 1, 1, 0, 0, 0, '', 1, 0, 'maxwidth500');
650  print '</td></tr>';
651  }
652  }
653 
654  // Other attributes
655  $parameters = array();
656  $reshook = $hookmanager->executeHooks('formObjectOptions', $parameters, $ticketstat, $action); // Note that $action and $object may have been modified by hook
657  if (empty($reshook)) {
658  print $ticketstat->showOptionals($extrafields, 'create');
659  }
660 
661  print '</table>';
662 
663  if ($withdolfichehead) {
664  print dol_get_fiche_end();
665  }
666 
667  print '<br><br>';
668 
669  print $form->buttonsSaveCancel(((isset($this->withreadid) && $this->withreadid > 0) ? "SendResponse" : "CreateTicket"), ($this->withcancel ? "Cancel" : ""));
670 
671  /*
672  print '<div class="center">';
673  print '<input type="submit" class="button" name="add" value="'.$langs->trans(($this->withreadid > 0 ? "SendResponse" : "CreateTicket")).'" />';
674  if ($this->withcancel) {
675  print " &nbsp; &nbsp; &nbsp;";
676  print '<input class="button button-cancel" type="submit" name="cancel" value="'.$langs->trans("Cancel").'">';
677  }
678  print '</div>';
679  */
680 
681  print '<input type="hidden" name="page_y">'."\n";
682 
683  print "</form>\n";
684  print "<!-- End form TICKET -->\n";
685  }
686 
701  public function selectTypesTickets($selected = '', $htmlname = 'tickettype', $filtertype = '', $format = 0, $empty = 0, $noadmininfo = 0, $maxlength = 0, $morecss = '', $multiselect = 0)
702  {
703  global $langs, $user;
704 
705  $selected = is_array($selected) ? $selected : (!empty($selected) ? explode(',', $selected) : array());
706  $ticketstat = new Ticket($this->db);
707 
708  dol_syslog(get_class($this) . "::select_types_tickets " . implode(';', $selected) . ", " . $htmlname . ", " . $filtertype . ", " . $format . ", " . $multiselect, LOG_DEBUG);
709 
710  $filterarray = array();
711 
712  if ($filtertype != '' && $filtertype != '-1') {
713  $filterarray = explode(',', $filtertype);
714  }
715 
716  $ticketstat->loadCacheTypesTickets();
717 
718  print '<select id="select'.$htmlname.'" class="flat minwidth100'.($morecss ? ' '.$morecss : '').'" name="'.$htmlname.($multiselect?'[]':'').'"'.($multiselect?' multiple':'').'>';
719  if ($empty) {
720  print '<option value="">&nbsp;</option>';
721  }
722 
723  if (is_array($ticketstat->cache_types_tickets) && count($ticketstat->cache_types_tickets)) {
724  foreach ($ticketstat->cache_types_tickets as $id => $arraytypes) {
725  // On passe si on a demande de filtrer sur des modes de paiments particuliers
726  if (count($filterarray) && !in_array($arraytypes['type'], $filterarray)) {
727  continue;
728  }
729 
730  // If 'showempty' is enabled we discard empty line because an empty line has already been output.
731  if ($empty && empty($arraytypes['code'])) {
732  continue;
733  }
734 
735  if ($format == 0) {
736  print '<option value="'.$id.'"';
737  }
738 
739  if ($format == 1) {
740  print '<option value="'.$arraytypes['code'].'"';
741  }
742 
743  if ($format == 2) {
744  print '<option value="'.$arraytypes['code'].'"';
745  }
746 
747  if ($format == 3) {
748  print '<option value="'.$id.'"';
749  }
750 
751  // If text is selected, we compare with code, otherwise with id
752  if (in_array($arraytypes['code'], $selected)) {
753  print ' selected="selected"';
754  } elseif (in_array($id, $selected)) {
755  print ' selected="selected"';
756  } elseif ($arraytypes['use_default'] == "1" && !$selected && !$empty) {
757  print ' selected="selected"';
758  }
759 
760  print '>';
761 
762  $value = '&nbsp;';
763  if ($format == 0) {
764  $value = ($maxlength ? dol_trunc($arraytypes['label'], $maxlength) : $arraytypes['label']);
765  } elseif ($format == 1) {
766  $value = $arraytypes['code'];
767  } elseif ($format == 2) {
768  $value = ($maxlength ? dol_trunc($arraytypes['label'], $maxlength) : $arraytypes['label']);
769  } elseif ($format == 3) {
770  $value = $arraytypes['code'];
771  }
772 
773  print $value ? $value : '&nbsp;';
774  print '</option>';
775  }
776  }
777  print '</select>';
778  if (isset($user->admin) && $user->admin && !$noadmininfo) {
779  print info_admin($langs->trans("YouCanChangeValuesForThisListFromDictionarySetup"), 1);
780  }
781 
782  print ajax_combobox('select'.$htmlname);
783  }
784 
800  public function selectGroupTickets($selected = '', $htmlname = 'ticketcategory', $filtertype = '', $format = 0, $empty = 0, $noadmininfo = 0, $maxlength = 0, $morecss = '', $use_multilevel = 0, $outputlangs = null)
801  {
802  global $conf, $langs, $user;
803 
804  dol_syslog(get_class($this)."::selectCategoryTickets ".$selected.", ".$htmlname.", ".$filtertype.", ".$format, LOG_DEBUG);
805 
806  if (is_null($outputlangs) || !is_object($outputlangs)) {
807  $outputlangs = $langs;
808  }
809  $outputlangs->load("ticket");
810 
811  $publicgroups = ($filtertype == 'public=1' || $filtertype == '(public:=:1)');
812 
813  $ticketstat = new Ticket($this->db);
814  $ticketstat->loadCacheCategoriesTickets($publicgroups ? 1 : -1); // get list of active ticket groups
815 
816  if ($use_multilevel <= 0) {
817  print '<select id="select'.$htmlname.'" class="flat minwidth100'.($morecss ? ' '.$morecss : '').'" name="'.$htmlname.'">';
818  if ($empty) {
819  print '<option value="">&nbsp;</option>';
820  }
821 
822  if (is_array($ticketstat->cache_category_tickets) && count($ticketstat->cache_category_tickets)) {
823  foreach ($ticketstat->cache_category_tickets as $id => $arraycategories) {
824  // Exclude some record
825  if ($publicgroups) {
826  if (empty($arraycategories['public'])) {
827  continue;
828  }
829  }
830 
831  // We discard empty line if showempty is on because an empty line has already been output.
832  if ($empty && empty($arraycategories['code'])) {
833  continue;
834  }
835 
836  $label = ($arraycategories['label'] != '-' ? $arraycategories['label'] : '');
837  if ($outputlangs->trans("TicketCategoryShort".$arraycategories['code']) != ("TicketCategoryShort".$arraycategories['code'])) {
838  $label = $outputlangs->trans("TicketCategoryShort".$arraycategories['code']);
839  } elseif ($outputlangs->trans($arraycategories['code']) != $arraycategories['code']) {
840  $label = $outputlangs->trans($arraycategories['code']);
841  }
842 
843  if ($format == 0) {
844  print '<option value="'.$id.'"';
845  }
846 
847  if ($format == 1) {
848  print '<option value="'.$arraycategories['code'].'"';
849  }
850 
851  if ($format == 2) {
852  print '<option value="'.$arraycategories['code'].'"';
853  }
854 
855  if ($format == 3) {
856  print '<option value="'.$id.'"';
857  }
858 
859  // If selected is text, we compare with code, otherwise with id
860  if (isset($selected) && preg_match('/[a-z]/i', $selected) && $selected == $arraycategories['code']) {
861  print ' selected="selected"';
862  } elseif (isset($selected) && $selected == $id) {
863  print ' selected="selected"';
864  } elseif ($arraycategories['use_default'] == "1" && !$selected && !$empty) {
865  print ' selected="selected"';
866  } elseif (count($ticketstat->cache_category_tickets) == 1) {
867  print ' selected="selected"';
868  }
869 
870  print '>';
871 
872  $value = '';
873  if ($format == 0) {
874  $value = ($maxlength ? dol_trunc($label, $maxlength) : $label);
875  }
876 
877  if ($format == 1) {
878  $value = $arraycategories['code'];
879  }
880 
881  if ($format == 2) {
882  $value = ($maxlength ? dol_trunc($label, $maxlength) : $label);
883  }
884 
885  if ($format == 3) {
886  $value = $arraycategories['code'];
887  }
888 
889  print $value ? $value : '&nbsp;';
890  print '</option>';
891  }
892  }
893  print '</select>';
894  if (isset($user->admin) && $user->admin && !$noadmininfo) {
895  print info_admin($langs->trans("YouCanChangeValuesForThisListFromDictionarySetup"), 1);
896  }
897 
898  print ajax_combobox('select'.$htmlname);
899  } elseif ($htmlname!='') {
900  $selectedgroups = array();
901  $groupvalue = "";
902  $groupticket=GETPOST($htmlname, 'aZ09');
903  $child_id=GETPOST($htmlname.'_child_id', 'aZ09')?GETPOST($htmlname.'_child_id', 'aZ09'):0;
904  if (!empty($groupticket)) {
905  $tmpgroupticket = $groupticket;
906  $sql = "SELECT ctc.rowid, ctc.fk_parent, ctc.code";
907  $sql .= " FROM ".$this->db->prefix()."c_ticket_category as ctc WHERE ctc.code = '".$this->db->escape($tmpgroupticket)."'";
908  $resql = $this->db->query($sql);
909  if ($resql) {
910  $obj = $this->db->fetch_object($resql);
911  $selectedgroups[] = $obj->code;
912  while ($obj->fk_parent > 0) {
913  $sql = "SELECT ctc.rowid, ctc.fk_parent, ctc.code FROM ".$this->db->prefix()."c_ticket_category as ctc WHERE ctc.rowid ='".$this->db->escape($obj->fk_parent)."'";
914  $resql = $this->db->query($sql);
915  if ($resql) {
916  $obj = $this->db->fetch_object($resql);
917  $selectedgroups[] = $obj->code;
918  }
919  }
920  }
921  }
922 
923  $arrayidused = array();
924  $arrayidusedconcat = array();
925  $arraycodenotparent = array();
926  $arraycodenotparent[] = "";
927 
928  $stringtoprint = '<span class="supportemailfield bold">'.$langs->trans("GroupOfTicket").'</span> ';
929  $stringtoprint .= '<select id ="'.$htmlname.'" class="minwidth500" child_id="0">';
930  $stringtoprint .= '<option value="">&nbsp;</option>';
931 
932  $sql = "SELECT ctc.rowid, ctc.code, ctc.label, ctc.fk_parent, ctc.public, ";
933  $sql .= $this->db->ifsql("ctc.rowid NOT IN (SELECT ctcfather.rowid FROM llx_c_ticket_category as ctcfather JOIN llx_c_ticket_category as ctcjoin ON ctcfather.rowid = ctcjoin.fk_parent)", "'NOTPARENT'", "'PARENT'")." as isparent";
934  $sql .= " FROM ".$this->db->prefix()."c_ticket_category as ctc";
935  $sql .= " WHERE ctc.active > 0 AND ctc.entity = ".((int) $conf->entity);
936  if ($filtertype == 'public=1') {
937  $sql .= " AND ctc.public = 1";
938  }
939  $sql .= " AND ctc.fk_parent = 0";
940  $sql .= $this->db->order('ctc.pos', 'ASC');
941 
942  $resql = $this->db->query($sql);
943  if ($resql) {
944  $num_rows_level0 = $this->db->num_rows($resql);
945  $i = 0;
946  while ($i < $num_rows_level0) {
947  $obj = $this->db->fetch_object($resql);
948  if ($obj) {
949  $label = ($obj->label != '-' ? $obj->label : '');
950  if ($outputlangs->trans("TicketCategoryShort".$obj->code) != ("TicketCategoryShort".$obj->code)) {
951  $label = $outputlangs->trans("TicketCategoryShort".$obj->code);
952  } elseif ($outputlangs->trans($obj->code) != $obj->code) {
953  $label = $outputlangs->trans($obj->code);
954  }
955 
956  $grouprowid = $obj->rowid;
957  $groupvalue = $obj->code;
958  $grouplabel = $label;
959 
960  $isparent = $obj->isparent;
961  if (is_array($selectedgroups)) {
962  $iselected = in_array($obj->code, $selectedgroups) ?'selected':'';
963  } else {
964  $iselected = $groupticket == $obj->code ?'selected':'';
965  }
966  $stringtoprint .= '<option '.$iselected.' class="'.$htmlname.dol_escape_htmltag($grouprowid).'" value="'.dol_escape_htmltag($groupvalue).'" data-html="'.dol_escape_htmltag($grouplabel).'">'.dol_escape_htmltag($grouplabel).'</option>';
967  if ($isparent == 'NOTPARENT') {
968  $arraycodenotparent[] = $groupvalue;
969  }
970  $arrayidused[] = $grouprowid;
971  $arrayidusedconcat[] = $grouprowid;
972  }
973  $i++;
974  }
975  } else {
976  dol_print_error($this->db);
977  }
978  if (count($arrayidused) == 1) {
979  return '<input type="hidden" name="'.$htmlname.'" id="'.$htmlname.'" value="'.dol_escape_htmltag($groupvalue).'">';
980  } else {
981  $stringtoprint .= '<input type="hidden" name="'.$htmlname.'" id="'.$htmlname.'_select" class="maxwidth500 minwidth400">';
982  $stringtoprint .= '<input type="hidden" name="'.$htmlname.'_child_id" id="'.$htmlname.'_select_child_id" class="maxwidth500 minwidth400">';
983  }
984  $stringtoprint .= '</select>&nbsp;';
985 
986  $levelid = 1; // The first combobox
987  while ($levelid <= $use_multilevel) { // Loop to take the child of the combo
988  $tabscript = array();
989  $stringtoprint .= '<select id ="'.$htmlname.'_child_'.$levelid.'" class="maxwidth500 minwidth400 groupticketchild" child_id="'.$levelid.'">';
990  $stringtoprint .= '<option value="">&nbsp;</option>';
991 
992  $sql = "SELECT ctc.rowid, ctc.code, ctc.label, ctc.fk_parent, ctc.public, ctcjoin.code as codefather";
993  $sql .= " FROM ".$this->db->prefix()."c_ticket_category as ctc";
994  $sql .= " JOIN ".$this->db->prefix()."c_ticket_category as ctcjoin ON ctc.fk_parent = ctcjoin.rowid";
995  $sql .= " WHERE ctc.active > 0 AND ctc.entity = ".((int) $conf->entity);
996  $sql .= " AND ctc.rowid NOT IN (".$this->db->sanitize(join(',', $arrayidusedconcat)).")";
997 
998  if ($filtertype == 'public=1') {
999  $sql .= " AND ctc.public = 1";
1000  }
1001  // Add a test to take only record that are direct child
1002  if (!empty($arrayidused)) {
1003  $sql .= " AND ctc.fk_parent IN ( ";
1004  foreach ($arrayidused as $idused) {
1005  $sql .= $idused.", ";
1006  }
1007  $sql = substr($sql, 0, -2);
1008  $sql .= ")";
1009  }
1010  $sql .= $this->db->order('ctc.pos', 'ASC');
1011 
1012  $resql = $this->db->query($sql);
1013  if ($resql) {
1014  $num_rows = $this->db->num_rows($resql);
1015  $i = 0;
1016  $arrayidused=array();
1017  while ($i < $num_rows) {
1018  $obj = $this->db->fetch_object($resql);
1019  if ($obj) {
1020  $label = ($obj->label != '-' ? $obj->label : '');
1021  if ($outputlangs->trans("TicketCategoryShort".$obj->code) != ("TicketCategoryShort".$obj->code)) {
1022  $label = $outputlangs->trans("TicketCategoryShort".$obj->code);
1023  } elseif ($outputlangs->trans($obj->code) != $obj->code) {
1024  $label = $outputlangs->trans($obj->code);
1025  }
1026 
1027  $grouprowid = $obj->rowid;
1028  $groupvalue = $obj->code;
1029  $grouplabel = $label;
1030  $isparent = $obj->isparent;
1031  $fatherid = $obj->fk_parent;
1032  $arrayidused[] = $grouprowid;
1033  $arrayidusedconcat[] = $grouprowid;
1034  $groupcodefather = $obj->codefather;
1035  if ($isparent == 'NOTPARENT') {
1036  $arraycodenotparent[] = $groupvalue;
1037  }
1038  if (is_array($selectedgroups)) {
1039  $iselected = in_array($obj->code, $selectedgroups) ?'selected':'';
1040  } else {
1041  $iselected = $groupticket == $obj->code ?'selected':'';
1042  }
1043  $stringtoprint .= '<option '.$iselected.' class="'.$htmlname.'_'.dol_escape_htmltag($fatherid).'_child_'.$levelid.'" value="'.dol_escape_htmltag($groupvalue).'" data-html="'.dol_escape_htmltag($grouplabel).'">'.dol_escape_htmltag($grouplabel).'</option>';
1044  if (empty($tabscript[$groupcodefather])) {
1045  $tabscript[$groupcodefather] = 'if ($("#'.$htmlname.($levelid > 1 ?'_child_'.($levelid-1):'').'").val() == "'.dol_escape_js($groupcodefather).'"){
1046  $(".'.$htmlname.'_'.dol_escape_htmltag($fatherid).'_child_'.$levelid.'").show()
1047  console.log("We show childs tickets of '.$groupcodefather.' group ticket")
1048  }else{
1049  $(".'.$htmlname.'_'.dol_escape_htmltag($fatherid).'_child_'.$levelid.'").hide()
1050  console.log("We hide childs tickets of '.$groupcodefather.' group ticket")
1051  }';
1052  }
1053  }
1054  $i++;
1055  }
1056  } else {
1057  dol_print_error($this->db);
1058  }
1059  $stringtoprint .='</select>';
1060 
1061  $stringtoprint .='<script nonce="'.getNonce().'">';
1062  $stringtoprint .='arraynotparents = '.json_encode($arraycodenotparent).';'; // when the last visible combo list is number x, this is the array of group
1063  $stringtoprint .='if (arraynotparents.includes($("#'.$htmlname.($levelid > 1 ?'_child_'.($levelid-1):'').'").val())){
1064  console.log("'.$htmlname.'_child_'.$levelid.'")
1065  if($("#'.$htmlname.'_child_'.$levelid.'").val() == "" && ($("#'.$htmlname.'_child_'.$levelid.'").attr("child_id")>'.$child_id.')){
1066  $("#'.$htmlname.'_child_'.$levelid.'").hide();
1067  console.log("We hide '.$htmlname.'_child_'.$levelid.' input")
1068  }
1069  if(arraynotparents.includes("'.$groupticket.'") && '.$child_id.' == 0){
1070  $("#ticketcategory_select_child_id").val($("#'.$htmlname.'").attr("child_id"))
1071  $("#ticketcategory_select").val($("#'.$htmlname.'").val()) ;
1072  console.log("We choose '.$htmlname.' input and reload hidden input");
1073  }
1074  }
1075  $("#'.$htmlname.($levelid > 1 ?'_child_'.($levelid-1):'').'").change(function() {
1076  child_id = $("#'.$htmlname.($levelid > 1 ?'_child_'.$levelid:'').'").attr("child_id");
1077 
1078  /* Change of value to select this value*/
1079  if (arraynotparents.includes($(this).val()) || $(this).attr("child_id") == '.$use_multilevel.') {
1080  $("#ticketcategory_select").val($(this).val());
1081  $("#ticketcategory_select_child_id").val($(this).attr("child_id")) ;
1082  console.log("We choose to select "+ $(this).val());
1083  }else{
1084  if ($("#'.$htmlname.'_child_'.$levelid.' option").length <= 1) {
1085  $("#ticketcategory_select").val($(this).val());
1086  $("#ticketcategory_select_child_id").val($(this).attr("child_id"));
1087  console.log("We choose to select "+ $(this).val() + " and next combo has no item, so we keep this selection");
1088  } else {
1089  console.log("We choose to select "+ $(this).val() + " but next combo has some item, so we clean selected item");
1090  $("#ticketcategory_select").val("");
1091  $("#ticketcategory_select_child_id").val("");
1092  }
1093  }
1094 
1095  console.log("We select a new value into combo child_id="+child_id);
1096 
1097  // Hide all selected box that are child of the one modified
1098  $(".groupticketchild").each(function(){
1099  if ($(this).attr("child_id") > child_id) {
1100  console.log("hide child_id="+$(this).attr("child_id"));
1101  $(this).val("");
1102  $(this).hide();
1103  }
1104  })
1105 
1106  // Now we enable the next combo
1107  $("#'.$htmlname.'_child_'.$levelid.'").val("");
1108  if (!arraynotparents.includes($(this).val()) && $("#'.$htmlname.'_child_'.$levelid.' option").length > 1) {
1109  console.log($("#'.$htmlname.'_child_'.$levelid.' option").length);
1110  $("#'.$htmlname.'_child_'.$levelid.'").show()
1111  } else {
1112  $("#'.$htmlname.'_child_'.$levelid.'").hide()
1113  }
1114  ';
1115  $levelid++;
1116  foreach ($tabscript as $script) {
1117  $stringtoprint .= $script;
1118  }
1119  $stringtoprint .='})';
1120  $stringtoprint .='</script>';
1121  }
1122  $stringtoprint .='<script nonce="'.getNonce().'">';
1123  $stringtoprint .='$("#'.$htmlname.'_child_'.$use_multilevel.'").change(function() {
1124  $("#ticketcategory_select").val($(this).val());
1125  $("#ticketcategory_select_child_id").val($(this).attr("child_id"));
1126  console.log($("#ticketcategory_select").val());
1127  })';
1128  $stringtoprint .='</script>';
1129  $stringtoprint .= ajax_combobox($htmlname);
1130 
1131  return $stringtoprint;
1132  }
1133  }
1134 
1148  public function selectSeveritiesTickets($selected = '', $htmlname = 'ticketseverity', $filtertype = '', $format = 0, $empty = 0, $noadmininfo = 0, $maxlength = 0, $morecss = '')
1149  {
1150  global $langs, $user;
1151 
1152  $ticketstat = new Ticket($this->db);
1153 
1154  dol_syslog(get_class($this)."::selectSeveritiesTickets ".$selected.", ".$htmlname.", ".$filtertype.", ".$format, LOG_DEBUG);
1155 
1156  $filterarray = array();
1157 
1158  if ($filtertype != '' && $filtertype != '-1') {
1159  $filterarray = explode(',', $filtertype);
1160  }
1161 
1162  $ticketstat->loadCacheSeveritiesTickets();
1163 
1164  print '<select id="select'.$htmlname.'" class="flat minwidth100'.($morecss ? ' '.$morecss : '').'" name="'.$htmlname.'">';
1165  if ($empty) {
1166  print '<option value="">&nbsp;</option>';
1167  }
1168 
1169  if (is_array($ticketstat->cache_severity_tickets) && count($ticketstat->cache_severity_tickets)) {
1170  foreach ($ticketstat->cache_severity_tickets as $id => $arrayseverities) {
1171  // On passe si on a demande de filtrer sur des modes de paiments particuliers
1172  if (count($filterarray) && !in_array($arrayseverities['type'], $filterarray)) {
1173  continue;
1174  }
1175 
1176  // We discard empty line if showempty is on because an empty line has already been output.
1177  if ($empty && empty($arrayseverities['code'])) {
1178  continue;
1179  }
1180 
1181  if ($format == 0) {
1182  print '<option value="'.$id.'"';
1183  }
1184 
1185  if ($format == 1) {
1186  print '<option value="'.$arrayseverities['code'].'"';
1187  }
1188 
1189  if ($format == 2) {
1190  print '<option value="'.$arrayseverities['code'].'"';
1191  }
1192 
1193  if ($format == 3) {
1194  print '<option value="'.$id.'"';
1195  }
1196 
1197  // If text is selected, we compare with code, otherwise with id
1198  if (isset($selected) && preg_match('/[a-z]/i', $selected) && $selected == $arrayseverities['code']) {
1199  print ' selected="selected"';
1200  } elseif (isset($selected) && $selected == $id) {
1201  print ' selected="selected"';
1202  } elseif ($arrayseverities['use_default'] == "1" && !$selected && !$empty) {
1203  print ' selected="selected"';
1204  }
1205 
1206  print '>';
1207 
1208  $value = '';
1209  if ($format == 0) {
1210  $value = ($maxlength ? dol_trunc($arrayseverities['label'], $maxlength) : $arrayseverities['label']);
1211  }
1212 
1213  if ($format == 1) {
1214  $value = $arrayseverities['code'];
1215  }
1216 
1217  if ($format == 2) {
1218  $value = ($maxlength ? dol_trunc($arrayseverities['label'], $maxlength) : $arrayseverities['label']);
1219  }
1220 
1221  if ($format == 3) {
1222  $value = $arrayseverities['code'];
1223  }
1224 
1225  print $value ? $value : '&nbsp;';
1226  print '</option>';
1227  }
1228  }
1229  print '</select>';
1230  if (isset($user->admin) && $user->admin && !$noadmininfo) {
1231  print info_admin($langs->trans("YouCanChangeValuesForThisListFromDictionarySetup"), 1);
1232  }
1233 
1234  print ajax_combobox('select'.$htmlname);
1235  }
1236 
1237  // phpcs:disable PEAR.NamingConventions.ValidFunctionName.ScopeNotCamelCaps
1243  public function clear_attached_files()
1244  {
1245  // phpcs:enable
1246  global $conf, $user;
1247  require_once DOL_DOCUMENT_ROOT.'/core/lib/files.lib.php';
1248 
1249  // Set tmp user directory
1250  $vardir = $conf->user->dir_output."/".$user->id;
1251  $upload_dir = $vardir.'/temp/'; // TODO Add $keytoavoidconflict in upload_dir path
1252  if (is_dir($upload_dir)) {
1253  dol_delete_dir_recursive($upload_dir);
1254  }
1255 
1256  if (!empty($this->trackid)) { // TODO Always use trackid (ticXXX) instead of track_id (abcd123)
1257  $keytoavoidconflict = '-'.$this->trackid;
1258  } else {
1259  $keytoavoidconflict = empty($this->track_id) ? '' : '-'.$this->track_id;
1260  }
1261  unset($_SESSION["listofpaths".$keytoavoidconflict]);
1262  unset($_SESSION["listofnames".$keytoavoidconflict]);
1263  unset($_SESSION["listofmimes".$keytoavoidconflict]);
1264  }
1265 
1272  public function showMessageForm($width = '40%')
1273  {
1274  global $conf, $langs, $user, $hookmanager, $form, $mysoc;
1275 
1276  $formmail = new FormMail($this->db);
1277  $addfileaction = 'addfile';
1278 
1279  if (!is_object($form)) {
1280  $form = new Form($this->db);
1281  }
1282 
1283  // Load translation files required by the page
1284  $langs->loadLangs(array('other', 'mails', 'ticket'));
1285 
1286  // Clear temp files. Must be done at beginning, before call of triggers
1287  if (GETPOST('mode', 'alpha') == 'init' || (GETPOST('modelselected') && GETPOST('modelmailselected', 'alpha') && GETPOST('modelmailselected', 'alpha') != '-1')) {
1288  $this->clear_attached_files();
1289  }
1290 
1291  // Define output language
1292  $outputlangs = $langs;
1293  $newlang = '';
1294  if (getDolGlobalInt('MAIN_MULTILANGS') && empty($newlang) && isset($this->param['langsmodels'])) {
1295  $newlang = $this->param['langsmodels'];
1296  }
1297  if (!empty($newlang)) {
1298  $outputlangs = new Translate("", $conf);
1299  $outputlangs->setDefaultLang($newlang);
1300  $outputlangs->load('other');
1301  }
1302 
1303  // Get message template for $this->param["models"] into c_email_templates
1304  $arraydefaultmessage = -1;
1305  if (isset($this->param['models']) && $this->param['models'] != 'none') {
1306  $model_id = 0;
1307  if (array_key_exists('models_id', $this->param)) {
1308  $model_id = (int) $this->param["models_id"];
1309  }
1310 
1311  $arraydefaultmessage = $formmail->getEMailTemplate($this->db, $this->param["models"], $user, $outputlangs, $model_id); // If $model_id is empty, preselect the first one
1312  }
1313 
1314  // Define list of attached files
1315  $listofpaths = array();
1316  $listofnames = array();
1317  $listofmimes = array();
1318 
1319  if (!empty($this->trackid)) {
1320  $keytoavoidconflict = '-'.$this->trackid;
1321  } else {
1322  $keytoavoidconflict = empty($this->track_id) ? '' : '-'.$this->track_id; // track_id instead of trackid
1323  }
1324  //var_dump($keytoavoidconflict);
1325  if (GETPOST('mode', 'alpha') == 'init' || (GETPOST('modelselected') && GETPOST('modelmailselected', 'alpha') && GETPOST('modelmailselected', 'alpha') != '-1')) {
1326  if (!empty($arraydefaultmessage->joinfiles) && !empty($this->param['fileinit']) && is_array($this->param['fileinit'])) {
1327  foreach ($this->param['fileinit'] as $file) {
1328  $formmail->add_attached_files($file, basename($file), dol_mimetype($file));
1329  }
1330  }
1331  }
1332  //var_dump($_SESSION);
1333  //var_dump($_SESSION["listofpaths".$keytoavoidconflict]);
1334  if (!empty($_SESSION["listofpaths".$keytoavoidconflict])) {
1335  $listofpaths = explode(';', $_SESSION["listofpaths".$keytoavoidconflict]);
1336  }
1337  if (!empty($_SESSION["listofnames".$keytoavoidconflict])) {
1338  $listofnames = explode(';', $_SESSION["listofnames".$keytoavoidconflict]);
1339  }
1340  if (!empty($_SESSION["listofmimes".$keytoavoidconflict])) {
1341  $listofmimes = explode(';', $_SESSION["listofmimes".$keytoavoidconflict]);
1342  }
1343 
1344  // Define output language
1345  $outputlangs = $langs;
1346  $newlang = '';
1347  if (getDolGlobalInt('MAIN_MULTILANGS') && empty($newlang) && isset($this->param['langsmodels'])) {
1348  $newlang = $this->param['langsmodels'];
1349  }
1350  if (!empty($newlang)) {
1351  $outputlangs = new Translate("", $conf);
1352  $outputlangs->setDefaultLang($newlang);
1353  $outputlangs->load('other');
1354  }
1355 
1356  print "\n<!-- Begin message_form TICKET -->\n";
1357 
1358  $send_email = GETPOST('send_email', 'int') ? GETPOST('send_email', 'int') : 0;
1359 
1360  // Example 1 : Adding jquery code
1361  print '<script nonce="'.getNonce().'" type="text/javascript">
1362  jQuery(document).ready(function() {
1363  send_email=' . $send_email.';
1364  if (send_email) {
1365  if (!jQuery("#send_msg_email").is(":checked")) {
1366  jQuery("#send_msg_email").prop("checked", true).trigger("change");
1367  }
1368  jQuery(".email_line").show();
1369  } else {
1370  if (!jQuery("#private_message").is(":checked")) {
1371  jQuery("#private_message").prop("checked", true).trigger("change");
1372  }
1373  jQuery(".email_line").hide();
1374  }
1375  ';
1376 
1377  // If constant set, allow to send private messages as email
1378  if (empty($conf->global->TICKET_SEND_PRIVATE_EMAIL)) {
1379  print 'jQuery("#send_msg_email").click(function() {
1380  console.log("Click send_msg_email");
1381  if(jQuery(this).is(":checked")) {
1382  if (jQuery("#private_message").is(":checked")) {
1383  jQuery("#private_message").prop("checked", false).trigger("change");
1384  }
1385  jQuery(".email_line").show();
1386  }
1387  else {
1388  jQuery(".email_line").hide();
1389  }
1390  });
1391 
1392  jQuery("#private_message").click(function() {
1393  console.log("Click private_message");
1394  if (jQuery(this).is(":checked")) {
1395  if (jQuery("#send_msg_email").is(":checked")) {
1396  jQuery("#send_msg_email").prop("checked", false).trigger("change");
1397  }
1398  jQuery(".email_line").hide();
1399  }
1400  });';
1401  }
1402 
1403  print '});
1404  </script>';
1405 
1406 
1407  print '<form method="post" name="ticket" id="ticket" enctype="multipart/form-data" action="'.$this->param["returnurl"].'">';
1408  print '<input type="hidden" name="token" value="'.newToken().'">';
1409  print '<input type="hidden" name="action" value="'.$this->action.'">';
1410  print '<input type="hidden" name="actionbis" value="add_message">';
1411  print '<input type="hidden" name="backtopage" value="'.$this->backtopage.'">';
1412  if (!empty($this->trackid)) {
1413  print '<input type="hidden" name="trackid" value="'.$this->trackid.'">';
1414  } else {
1415  print '<input type="hidden" name="trackid" value="'.(empty($this->track_id) ? '' : $this->track_id).'">';
1416  $keytoavoidconflict = empty($this->track_id) ? '' : '-'.$this->track_id; // track_id instead of trackid
1417  }
1418  foreach ($this->param as $key => $value) {
1419  print '<input type="hidden" name="'.$key.'" value="'.$value.'">';
1420  }
1421 
1422  // Get message template
1423  $model_id = 0;
1424  if (array_key_exists('models_id', $this->param)) {
1425  $model_id = $this->param["models_id"];
1426  $arraydefaultmessage = $formmail->getEMailTemplate($this->db, $this->param["models"], $user, $outputlangs, $model_id);
1427  }
1428 
1429  $result = $formmail->fetchAllEMailTemplate(!empty($this->param["models"]) ? $this->param["models"] : "", $user, $outputlangs);
1430  if ($result < 0) {
1431  setEventMessages($this->error, $this->errors, 'errors');
1432  }
1433  $modelmail_array = array();
1434  foreach ($formmail->lines_model as $line) {
1435  $modelmail_array[$line->id] = $line->label;
1436  }
1437 
1438  print '<table class="border" width="'.$width.'">';
1439 
1440  // External users can't send message email
1441  if ($user->hasRight("ticket", "write") && !$user->socid) {
1442  $ticketstat = new Ticket($this->db);
1443  $res = $ticketstat->fetch('', '', $this->track_id);
1444 
1445  print '<tr><td></td><td>';
1446  $checkbox_selected = (GETPOST('send_email') == "1" ? ' checked' : (getDolGlobalInt('TICKETS_MESSAGE_FORCE_MAIL')?'checked':''));
1447  print '<input type="checkbox" name="send_email" value="1" id="send_msg_email" '.$checkbox_selected.'/> ';
1448  print '<label for="send_msg_email">'.$langs->trans('SendMessageByEmail').'</label>';
1449  $texttooltip = $langs->trans("TicketMessageSendEmailHelp");
1450  if (empty($conf->global->TICKET_SEND_PRIVATE_EMAIL)) {
1451  $texttooltip .= ' '.$langs->trans("TicketMessageSendEmailHelp2b");
1452  } else {
1453  $texttooltip .= ' '.$langs->trans("TicketMessageSendEmailHelp2a", '{s1}');
1454  }
1455  $texttooltip = str_replace('{s1}', $langs->trans('MarkMessageAsPrivate'), $texttooltip);
1456  print ' '.$form->textwithpicto('', $texttooltip, 1, 'help');
1457  print '</td></tr>';
1458 
1459  // Private message (not visible by customer/external user)
1460  if (!$user->socid) {
1461  print '<tr><td></td><td>';
1462  $checkbox_selected = (GETPOST('private_message', 'alpha') == "1" ? ' checked' : '');
1463  print '<input type="checkbox" name="private_message" value="1" id="private_message" '.$checkbox_selected.'/> ';
1464  print '<label for="private_message">'.$langs->trans('MarkMessageAsPrivate').'</label>';
1465  print ' '.$form->textwithpicto('', $langs->trans("TicketMessagePrivateHelp"), 1, 'help');
1466  print '</td></tr>';
1467  }
1468 
1469  // Zone to select its email template
1470  if (count($modelmail_array) > 0) {
1471  print '<tr class="email_line"><td></td><td colspan="2"><div style="padding: 3px 0 3px 0">'."\n";
1472  print $langs->trans('SelectMailModel').': '.$formmail->selectarray('modelmailselected', $modelmail_array, $this->param['models_id'], 1, 0, "", "", 0, 0, 0, '', 'minwidth200');
1473  if ($user->admin) {
1474  print info_admin($langs->trans("YouCanChangeValuesForThisListFromDictionarySetup"), 1);
1475  }
1476  print ' &nbsp; ';
1477  print '<input type="submit" class="button" value="'.$langs->trans('Apply').'" name="modelselected" id="modelselected">';
1478  print '</div></td>';
1479  }
1480 
1481  // Subject
1482  print '<tr class="email_line"><td>'.$langs->trans('Subject').'</td>';
1483  print '<td><input type="text" class="text minwidth500" name="subject" value="['.getDolGlobalString('MAIN_INFO_SOCIETE_NOM').' - '.$langs->trans("Ticket").' '.$ticketstat->ref.'] '.$langs->trans('TicketNewMessage').'" />';
1484  print '</td></tr>';
1485 
1486  // Recipients / adressed-to
1487  print '<tr class="email_line"><td>'.$langs->trans('MailRecipients');
1488  print ' '.$form->textwithpicto('', $langs->trans("TicketMessageRecipientsHelp"), 1, 'help');
1489  print '</td><td>';
1490  if ($res) {
1491  // Retrieve email of all contacts (internal and external)
1492  $contacts = $ticketstat->getInfosTicketInternalContact(1);
1493  $contacts = array_merge($contacts, $ticketstat->getInfosTicketExternalContact(1));
1494 
1495  $sendto = array();
1496 
1497  // Build array to display recipient list
1498  if (is_array($contacts) && count($contacts) > 0) {
1499  foreach ($contacts as $key => $info_sendto) {
1500  if ($info_sendto['email'] != '') {
1501  $sendto[] = dol_escape_htmltag(trim($info_sendto['firstname']." ".$info_sendto['lastname'])." <".$info_sendto['email'].">").' <small class="opacitymedium">('.dol_escape_htmltag($info_sendto['libelle']).")</small>";
1502  }
1503  }
1504  }
1505 
1506  if ($ticketstat->origin_email && !in_array($ticketstat->origin_email, $sendto)) {
1507  $sendto[] = dol_escape_htmltag($ticketstat->origin_email).' <small class="opacitymedium">('.$langs->trans("TicketEmailOriginIssuer").")</small>";
1508  }
1509 
1510  if ($ticketstat->fk_soc > 0) {
1511  $ticketstat->socid = $ticketstat->fk_soc;
1512  $ticketstat->fetch_thirdparty();
1513 
1514  if (is_array($ticketstat->thirdparty->email) && !in_array($ticketstat->thirdparty->email, $sendto)) {
1515  $sendto[] = $ticketstat->thirdparty->email.' <small class="opacitymedium">('.$langs->trans('Customer').')</small>';
1516  }
1517  }
1518 
1519  if (getDolGlobalInt('TICKET_NOTIFICATION_ALSO_MAIN_ADDRESS')) {
1520  $sendto[] = getDolGlobalString('TICKET_NOTIFICATION_EMAIL_TO').' <small class="opacitymedium">(generic email)</small>';
1521  }
1522 
1523  // Print recipient list
1524  if (is_array($sendto) && count($sendto) > 0) {
1525  print img_picto('', 'email', 'class="pictofixedwidth"');
1526  print implode(', ', $sendto);
1527  } else {
1528  print '<div class="warning">'.$langs->trans('WarningNoEMailsAdded').' '.$langs->trans('TicketGoIntoContactTab').'</div>';
1529  }
1530  }
1531  print '</td></tr>';
1532  }
1533 
1534  $uselocalbrowser = false;
1535 
1536  // Intro
1537  // External users can't send message email
1538  /*
1539  if ($user->rights->ticket->write && !$user->socid && !empty($conf->global->TICKET_MESSAGE_MAIL_INTRO)) {
1540  $mail_intro = GETPOST('mail_intro') ? GETPOST('mail_intro') : $conf->global->TICKET_MESSAGE_MAIL_INTRO;
1541  print '<tr class="email_line"><td><label for="mail_intro">';
1542  print $form->textwithpicto($langs->trans("TicketMessageMailIntro"), $langs->trans("TicketMessageMailIntroHelp"), 1, 'help');
1543  print '</label>';
1544 
1545  print '</td><td>';
1546  include_once DOL_DOCUMENT_ROOT.'/core/class/doleditor.class.php';
1547 
1548  $doleditor = new DolEditor('mail_intro', $mail_intro, '100%', 90, 'dolibarr_details', '', false, $uselocalbrowser, getDolGlobalInt('FCKEDITOR_ENABLE_TICKET'), ROWS_2, 70);
1549 
1550  $doleditor->Create();
1551  print '</td></tr>';
1552  }
1553  */
1554 
1555  // Attached files
1556  if (!empty($this->withfile)) {
1557  $out = '<tr>';
1558  $out .= '<td width="180">'.$langs->trans("MailFile").'</td>';
1559  $out .= '<td>';
1560  // TODO Trick to have param removedfile containing nb of image to delete. But this does not works without javascript
1561  $out .= '<input type="hidden" class="removedfilehidden" name="removedfile" value="">'."\n";
1562  $out .= '<script nonce="'.getNonce().'" type="text/javascript">';
1563  $out .= 'jQuery(document).ready(function () {';
1564  $out .= ' jQuery("#'.$addfileaction.'").prop("disabled", true);';
1565  $out .= ' jQuery("#addedfile").on("change", function() {';
1566  $out .= ' if (jQuery(this).val().length) {';
1567  $out .= ' jQuery("#'.$addfileaction.'").prop("disabled", false);';
1568  $out .= ' } else {';
1569  $out .= ' jQuery("#'.$addfileaction.'").prop("disabled", true);';
1570  $out .= ' }';
1571  $out .= ' });';
1572  $out .= ' jQuery(".removedfile").click(function() {';
1573  $out .= ' jQuery(".removedfilehidden").val(jQuery(this).val());';
1574  $out .= ' });';
1575  $out .= '})';
1576  $out .= '</script>'."\n";
1577 
1578  if (count($listofpaths)) {
1579  foreach ($listofpaths as $key => $val) {
1580  $out .= '<div id="attachfile_'.$key.'">';
1581  $out .= img_mime($listofnames[$key]).' '.$listofnames[$key];
1582  if (!$this->withfilereadonly) {
1583  $out .= ' <input type="image" style="border: 0px;" src="'.DOL_URL_ROOT.'/theme/'.$conf->theme.'/img/delete.png" value="'.($key + 1).'" class="removedfile reposition" id="removedfile_'.$key.'" name="removedfile_'.$key.'" />';
1584  }
1585  $out .= '<br></div>';
1586  }
1587  } else {
1588  //$out .= $langs->trans("NoAttachedFiles").'<br>';
1589  }
1590  if ($this->withfile == 2) { // Can add other files
1591  $out .= '<input type="file" class="flat" id="addedfile" name="addedfile" value="'.$langs->trans("Upload").'" />';
1592  $out .= ' ';
1593  $out .= '<input type="submit" class="button smallpaddingimp reposition" id="'.$addfileaction.'" name="'.$addfileaction.'" value="'.$langs->trans("MailingAddFile").'" />';
1594  }
1595  $out .= "</td></tr>\n";
1596 
1597  print $out;
1598  }
1599 
1600  // MESSAGE
1601 
1602  $defaultmessage = "";
1603  if (is_object($arraydefaultmessage) && $arraydefaultmessage->content) {
1604  $defaultmessage = $arraydefaultmessage->content;
1605  }
1606  $defaultmessage = str_replace('\n', "\n", $defaultmessage);
1607 
1608  // Deal with format differences between message and signature (text / HTML)
1609  if (dol_textishtml($defaultmessage) && !dol_textishtml($this->substit['__USER_SIGNATURE__'])) {
1610  $this->substit['__USER_SIGNATURE__'] = dol_nl2br($this->substit['__USER_SIGNATURE__']);
1611  } elseif (!dol_textishtml($defaultmessage) && isset($this->substit['__USER_SIGNATURE__']) && dol_textishtml($this->substit['__USER_SIGNATURE__'])) {
1612  $defaultmessage = dol_nl2br($defaultmessage);
1613  }
1614  if (GETPOSTISSET("message") && !GETPOST('modelselected')) {
1615  $defaultmessage = GETPOST('message', 'restricthtml');
1616  } else {
1617  $defaultmessage = make_substitutions($defaultmessage, $this->substit);
1618  // Clean first \n and br (to avoid empty line when CONTACTCIVNAME is empty)
1619  $defaultmessage = preg_replace("/^(<br>)+/", "", $defaultmessage);
1620  $defaultmessage = preg_replace("/^\n+/", "", $defaultmessage);
1621  }
1622 
1623  print '<tr><td colspan="2"><label for="message"><span class="fieldrequired">'.$langs->trans("Message").'</span>';
1624  if ($user->hasRight("ticket", "write") && !$user->socid) {
1625  $texttooltip = $langs->trans("TicketMessageHelp");
1626  if (getDolGlobalString('TICKET_MESSAGE_MAIL_INTRO') || getDolGlobalString('TICKET_MESSAGE_MAIL_SIGNATURE')) {
1627  $texttooltip .= '<br><br>'.$langs->trans("ForEmailMessageWillBeCompletedWith").'...';
1628  }
1629  if (getDolGlobalString('TICKET_MESSAGE_MAIL_INTRO')) {
1630  $texttooltip .= '<br><u>'.$langs->trans("TicketMessageMailIntro").'</u><br>'.getDolGlobalString('TICKET_MESSAGE_MAIL_INTRO');
1631  }
1632  if (getDolGlobalString('TICKET_MESSAGE_MAIL_SIGNATURE')) {
1633  $texttooltip .= '<br><br><u>'.$langs->trans("TicketMessageMailFooter").'</u><br>'.getDolGlobalString('TICKET_MESSAGE_MAIL_SIGNATURE');
1634  }
1635  print $form->textwithpicto('', $texttooltip, 1, 'help');
1636  }
1637  print '</label></td></tr>';
1638 
1639 
1640  print '<tr><td colspan="2">';
1641  //$toolbarname = 'dolibarr_details';
1642  $toolbarname = 'dolibarr_notes';
1643  include_once DOL_DOCUMENT_ROOT.'/core/class/doleditor.class.php';
1644  $doleditor = new DolEditor('message', $defaultmessage, '100%', 200, $toolbarname, '', false, $uselocalbrowser, getDolGlobalInt('FCKEDITOR_ENABLE_SOCIETE'), ROWS_5, 70);
1645  $doleditor->Create();
1646  print '</td></tr>';
1647 
1648  // Footer
1649  // External users can't send message email
1650  /*if ($user->rights->ticket->write && !$user->socid && !empty($conf->global->TICKET_MESSAGE_MAIL_SIGNATURE)) {
1651  $mail_signature = GETPOST('mail_signature') ? GETPOST('mail_signature') : $conf->global->TICKET_MESSAGE_MAIL_SIGNATURE;
1652  print '<tr class="email_line"><td><label for="mail_intro">'.$langs->trans("TicketMessageMailFooter").'</label>';
1653  print $form->textwithpicto('', $langs->trans("TicketMessageMailFooterHelp"), 1, 'help');
1654  print '</td><td>';
1655  include_once DOL_DOCUMENT_ROOT.'/core/class/doleditor.class.php';
1656  $doleditor = new DolEditor('mail_signature', $mail_signature, '100%', 90, 'dolibarr_details', '', false, $uselocalbrowser, getDolGlobalInt('FCKEDITOR_ENABLE_SOCIETE'), ROWS_2, 70);
1657  $doleditor->Create();
1658  print '</td></tr>';
1659  }
1660  */
1661 
1662  print '</table>';
1663 
1664  print '<center><br>';
1665  print '<input type="submit" class="button" name="btn_add_message" value="'.$langs->trans("Add").'"';
1666  // Add a javascript test to avoid to forget to submit file before sending email
1667  if ($this->withfile == 2 && !empty($conf->use_javascript_ajax)) {
1668  print ' onClick="if (document.ticket.addedfile.value != \'\') { alert(\''.dol_escape_js($langs->trans("FileWasNotUploaded")).'\'); return false; } else { return true; }"';
1669  }
1670  print ' />';
1671  if (!empty($this->withcancel)) {
1672  print " &nbsp; &nbsp; ";
1673  print '<input class="button button-cancel" type="submit" name="cancel" value="'.$langs->trans("Cancel").'">';
1674  }
1675  print "</center>\n";
1676 
1677  print '<input type="hidden" name="page_y">'."\n";
1678 
1679  print "</form>\n";
1680 
1681  // Disable enter key if option MAIN_MAILFORM_DISABLE_ENTERKEY is set
1682  if (!empty($conf->global->MAIN_MAILFORM_DISABLE_ENTERKEY)) {
1683  print '<script type="text/javascript">';
1684  print 'jQuery(document).ready(function () {';
1685  print ' $(document).on("keypress", \'#ticket\', function (e) { /* Note this is called at every key pressed ! */
1686  var code = e.keyCode || e.which;
1687  if (code == 13) {
1688  console.log("Enter was intercepted and blocked");
1689  e.preventDefault();
1690  return false;
1691  }
1692  });';
1693  print '})';
1694  print '</script>';
1695  }
1696 
1697  print "<!-- End form TICKET -->\n";
1698  }
1699 }
make_substitutions
make_substitutions($text, $substitutionarray, $outputlangs=null, $converttextinhtmlifnecessary=0)
Make substitution into a text string, replacing keys with vals from $substitutionarray (oldval=>newva...
Definition: functions.lib.php:8366
Societe
Class to manage third parties objects (customers, suppliers, prospects...)
Definition: societe.class.php:51
dol_trunc
dol_trunc($string, $size=40, $trunc='right', $stringencoding='UTF-8', $nodot=0, $display=0)
Truncate a string to a particular length adding '…' if string larger than length.
Definition: functions.lib.php:4059
dol_delete_dir_recursive
dol_delete_dir_recursive($dir, $count=0, $nophperrors=0, $onlysub=0, &$countdeleted=0, $indexdatabase=1, $nolog=0)
Remove a directory $dir and its subdirectories (or only files and subdirectories)
Definition: files.lib.php:1485
dol_escape_htmltag
dol_escape_htmltag($stringtoescape, $keepb=0, $keepn=0, $noescapetags='', $escapeonlyhtmltags=0, $cleanalsojavascript=0)
Returns text escaped for inclusion in HTML alt or title or value tags, or into values of HTML input f...
Definition: functions.lib.php:1600
GETPOST
GETPOST($paramname, $check='alphanohtml', $method=0, $filter=null, $options=null, $noreplace=0)
Return value of a param into GET or POST supervariable.
Definition: functions.lib.php:609
dol_nl2br
dol_nl2br($stringtoencode, $nl2brmode=0, $forxml=false)
Replace CRLF in string with a HTML BR tag.
Definition: functions.lib.php:7339
FormTicket\selectTypesTickets
selectTypesTickets($selected='', $htmlname='tickettype', $filtertype='', $format=0, $empty=0, $noadmininfo=0, $maxlength=0, $morecss='', $multiselect=0)
Return html list of tickets type.
Definition: html.formticket.class.php:701
dol_print_error
dol_print_error($db='', $error='', $errors=null)
Displays error message system with all the information to facilitate the diagnosis and the escalation...
Definition: functions.lib.php:5107
FormTicket\__construct
__construct($db)
Constructor.
Definition: html.formticket.class.php:129
dol_include_once
if(!function_exists('dol_getprefix')) dol_include_once($relpath, $classname='')
Make an include_once using default root and alternate root if it fails.
Definition: functions.lib.php:1129
Translate
Class to manage translations.
Definition: translate.class.php:30
dol_buildpath
dol_buildpath($path, $type=0, $returnemptyifnotfound=0)
Return path of url or filesystem.
Definition: functions.lib.php:1158
button
table tableforfield button
Definition: style.css.php:848
FormProjets
Class to manage building of HTML components.
Definition: html.formprojet.class.php:30
FormTicket\showMessageForm
showMessageForm($width='40%')
Show the form to add message on ticket.
Definition: html.formticket.class.php:1272
dol_mimetype
dol_mimetype($file, $default='application/octet-stream', $mode=0)
Return MIME type of a file from its name with extension.
Definition: functions.lib.php:10370
$form
if($cancel &&! $id) if($action=='add' &&! $cancel) if($action=='delete') if($id) $form
Actions.
Definition: card.php:143
FormCompany
Class to build HTML component for third parties management Only common components are here.
Definition: html.formcompany.class.php:40
img_picto
img_picto($titlealt, $picto, $moreatt='', $pictoisfullpath=false, $srconly=0, $notitle=0, $alt='', $morecss='', $marginleftonlyshort=2)
Show picto whatever it's its name (generic function)
Definition: functions.lib.php:4135
getMaxFileSizeArray
getMaxFileSizeArray()
Return the max allowed for file upload.
Definition: security.lib.php:1228
dol_escape_js
dol_escape_js($stringtoescape, $mode=0, $noescapebackslashn=0)
Returns text escaped for inclusion into javascript code.
Definition: functions.lib.php:1546
dol_syslog
dol_syslog($message, $level=LOG_INFO, $ident=0, $suffixinfilename='', $restricttologhandler='', $logcontext=null)
Write log message into outputs.
Definition: functions.lib.php:1741
Contact
Class to manage contact/addresses.
Definition: contact.class.php:42
setEventMessages
setEventMessages($mesg, $mesgs, $style='mesgs', $messagekey='', $noduplicate=0)
Set event messages in dol_events session object.
Definition: functions.lib.php:8673
FormTicket
Definition: html.formticket.class.php:44
$sql
if(isModEnabled('facture') && $user->hasRight('facture', 'lire')) if((isModEnabled('fournisseur') &&empty($conf->global->MAIN_USE_NEW_SUPPLIERMOD) && $user->hasRight("fournisseur", "facture", "lire"))||(isModEnabled('supplier_invoice') && $user->hasRight("supplier_invoice", "lire"))) if(isModEnabled('don') && $user->hasRight('don', 'lire')) if(isModEnabled('tax') &&!empty($user->rights->tax->charges->lire)) if(isModEnabled('facture') &&isModEnabled('commande') && $user->hasRight("commande", "lire") &&empty($conf->global->WORKFLOW_DISABLE_CREATE_INVOICE_FROM_ORDER)) $sql
Social contributions to pay.
Definition: index.php:746
info_admin
info_admin($text, $infoonimgalt=0, $nodiv=0, $admin='1', $morecss='hideonsmartphone', $textfordropdown='')
Show information for admin users or standard users.
Definition: functions.lib.php:5063
newToken
newToken()
Return the value of token currently saved into session with name 'newtoken'.
Definition: functions.lib.php:11654
dol_get_fiche_end
dol_get_fiche_end($notab=0)
Return tab footer of a card.
Definition: functions.lib.php:2177
isModEnabled
isModEnabled($module)
Is Dolibarr module enabled.
Definition: functions.lib.php:207
dol_get_fiche_head
dol_get_fiche_head($links=array(), $active='', $title='', $notab=0, $picto='', $pictoisfullpath=0, $morehtmlright='', $morecss='', $limittoshow=0, $moretabssuffix='', $dragdropfile=0)
Show tabs of a record.
Definition: functions.lib.php:1979
getDolGlobalString
getDolGlobalString($key, $default='')
Return dolibarr global constant string value.
Definition: functions.lib.php:142
User
Class to manage Dolibarr users.
Definition: user.class.php:47
GETPOSTISSET
GETPOSTISSET($paramname)
Return true if we are in a context of submitting the parameter $paramname from a POST of a form.
Definition: functions.lib.php:509
ExtraFields
Class to manage standard extra fields.
Definition: extrafields.class.php:39
img_mime
img_mime($file, $titlealt='', $morecss='')
Show MIME img of a file.
Definition: functions.lib.php:4989
FormTicket\selectSeveritiesTickets
selectSeveritiesTickets($selected='', $htmlname='ticketseverity', $filtertype='', $format=0, $empty=0, $noadmininfo=0, $maxlength=0, $morecss='')
Return html list of ticket severitys (priorities)
Definition: html.formticket.class.php:1148
Form
Class to manage generation of HTML components Only common components must be here.
Definition: html.form.class.php:53
FormTicket\clear_attached_files
clear_attached_files()
Clear list of attached files in send mail form (also stored in session)
Definition: html.formticket.class.php:1243
Ticket
Class to generate the form for creating a new ticket.
Definition: html.formticket.class.php:32
FormTicket\selectGroupTickets
selectGroupTickets($selected='', $htmlname='ticketcategory', $filtertype='', $format=0, $empty=0, $noadmininfo=0, $maxlength=0, $morecss='', $use_multilevel=0, $outputlangs=null)
Return html list of ticket anaytic codes.
Definition: html.formticket.class.php:800
dol_textishtml
dol_textishtml($msg, $option=0)
Return if a text is a html content.
Definition: functions.lib.php:7667
FormTicket\showForm
showForm($withdolfichehead=0, $mode='edit', $public=0, Contact $with_contact=null, $action='')
Show the form to input ticket.
Definition: html.formticket.class.php:161
ajax_combobox
ajax_combobox($htmlname, $events=array(), $minLengthToAutocomplete=0, $forcefocus=0, $widthTypeOfAutocomplete='resolve', $idforemptyvalue='-1', $morecss='')
Convert a html select field into an ajax combobox.
Definition: ajax.lib.php:449
FormMail
Classe permettant la generation du formulaire html d'envoi de mail unitaire Usage: $formail = new For...
Definition: html.formmail.class.php:40
getDolGlobalInt
getDolGlobalInt($key, $default=0)
Return dolibarr global constant int value.
Definition: functions.lib.php:156
type
if(preg_match('/crypted:/i', $dolibarr_main_db_pass)||!empty($dolibarr_main_db_encrypted_pass)) $conf db type
Definition: repair.php:120
DolEditor
Class to manage a WYSIWYG editor.
Definition: doleditor.class.php:30
if
if(!defined( 'CSRFCHECK_WITH_TOKEN'))
Definition: journals_list.php:25