dolibarr 19.0.4
html.formticket.class.php
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1<?php
2/* Copyright (C) 2013-2015 Jean-François FERRY <hello@librethic.io>
3 * Copyright (C) 2016 Christophe Battarel <christophe@altairis.fr>
4 * Copyright (C) 2019-2022 Frédéric France <frederic.france@netlogic.fr>
5 * Copyright (C) 2021 Juanjo Menent <jmenent@2byte.es>
6 * Copyright (C) 2021 Alexandre Spangaro <aspangaro@open-dsi.fr>
7 * Copyright (C) 2023 Charlene Benke <charlene.r@patas-monkey.com>
8 *
9 * This program is free software; you can redistribute it and/or modify
10 * it under the terms of the GNU General Public License as published by
11 * the Free Software Foundation; either version 3 of the License, or
12 * (at your option) any later version.
13 *
14 * This program is distributed in the hope that it will be useful,
15 * but WITHOUT ANY WARRANTY; without even the implied warranty of
16 * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
17 * GNU General Public License for more details.
18 *
19 * You should have received a copy of the GNU General Public License
20 * along with this program. If not, see <https://www.gnu.org/licenses/>.
21 */
22
29require_once DOL_DOCUMENT_ROOT . '/core/class/html.form.class.php';
30require_once DOL_DOCUMENT_ROOT . '/core/class/html.formmail.class.php';
31require_once DOL_DOCUMENT_ROOT . '/core/class/html.formprojet.class.php';
32
33if (!class_exists('FormCompany')) {
34 include DOL_DOCUMENT_ROOT.'/core/class/html.formcompany.class.php';
35}
36
45class FormTicket
46{
50 public $db;
51
55 public $track_id;
56
60 public $trackid;
61
65 public $fk_user_create;
66
67 public $message;
68 public $topic_title;
69
70 public $action;
71
72 public $withtopic;
73 public $withemail;
74
78 public $withsubstit;
79
80 public $withfile;
81 public $withfilereadonly;
82
83 public $backtopage;
84
85 public $ispublic; // to show information or not into public form
86
87 public $withtitletopic;
88 public $withtopicreadonly;
89 public $withreadid;
90
91 public $withcompany; // to show company drop-down list
92 public $withfromsocid;
93 public $withfromcontactid;
94 public $withnotifytiersatcreate;
95 public $withusercreate; // to show name of creating user in form
96 public $withcreatereadonly;
97
101 public $withextrafields;
102
103 public $withref; // to show ref field
104 public $withcancel;
105
106 public $type_code;
107 public $category_code;
108 public $severity_code;
109
110
115 public $substit = array();
116 public $param = array();
117
121 public $error;
122 public $errors = array();
123
124
130 public function __construct($db)
131 {
132 global $conf;
133
134 $this->db = $db;
135
136 $this->action = 'add';
137
138 $this->withcompany = isModEnabled("societe");
139 $this->withfromsocid = 0;
140 $this->withfromcontactid = 0;
141 $this->withreadid=0;
142 //$this->withtitletopic='';
143 $this->withnotifytiersatcreate = 0;
144 $this->withusercreate = 1;
145 $this->withcreatereadonly = 1;
146 $this->withemail = 0;
147 $this->withref = 0;
148 $this->withextrafields = 0; // to show extrafields or not
149 //$this->withtopicreadonly=0;
150 }
151
162 public function showForm($withdolfichehead = 0, $mode = 'edit', $public = 0, Contact $with_contact = null, $action = '')
163 {
164 global $conf, $langs, $user, $hookmanager;
165
166 // Load translation files required by the page
167 $langs->loadLangs(array('other', 'mails', 'ticket'));
168
169 $form = new Form($this->db);
170 $formcompany = new FormCompany($this->db);
171 $ticketstatic = new Ticket($this->db);
172
173 $soc = new Societe($this->db);
174 if (!empty($this->withfromsocid) && $this->withfromsocid > 0) {
175 $soc->fetch($this->withfromsocid);
176 }
177
178 $ticketstat = new Ticket($this->db);
179
180 $extrafields = new ExtraFields($this->db);
181 $extrafields->fetch_name_optionals_label($ticketstat->table_element);
182
183 print "\n<!-- Begin form TICKET -->\n";
184
185 if ($withdolfichehead) {
186 print dol_get_fiche_head(null, 'card', '', 0, '');
187 }
188
189 print '<form method="POST" '.($withdolfichehead ? '' : 'style="margin-bottom: 30px;" ').'name="ticket" id="form_create_ticket" enctype="multipart/form-data" action="'.(!empty($this->param["returnurl"]) ? $this->param["returnurl"] : $_SERVER['PHP_SELF']).'">';
190 print '<input type="hidden" name="token" value="'.newToken().'">';
191 print '<input type="hidden" name="action" value="'.$this->action.'">';
192 print '<input type="hidden" name="trackid" value="'.$this->trackid.'">';
193 foreach ($this->param as $key => $value) {
194 print '<input type="hidden" name="'.$key.'" value="'.$value.'">';
195 }
196 print '<input type="hidden" name="fk_user_create" value="'.$this->fk_user_create.'">';
197
198 print '<table class="border centpercent">';
199
200 if ($this->withref) {
201 // Ref
202 $defaultref = $ticketstat->getDefaultRef();
203 print '<tr><td class="titlefieldcreate"><span class="fieldrequired">'.$langs->trans("Ref").'</span></td><td>';
204 print '<input type="text" name="ref" value="'.dol_escape_htmltag(GETPOST("ref", 'alpha') ? GETPOST("ref", 'alpha') : $defaultref).'">';
205 print '</td></tr>';
206 }
207
208 // TITLE
209 $email = GETPOSTISSET('email') ? GETPOST('email', 'alphanohtml') : '';
210 if ($this->withemail) {
211 print '<tr><td class="titlefield"><label for="email"><span class="fieldrequired">'.$langs->trans("Email").'</span></label></td><td>';
212 print '<input class="text minwidth200" id="email" name="email" value="'.$email.'" autofocus>';
213 print '</td></tr>';
214
215 if ($with_contact) {
216 // contact search and result
217 $html_contact_search = '';
218 $html_contact_search .= '<tr id="contact_search_line">';
219 $html_contact_search .= '<td class="titlefield">';
220 $html_contact_search .= '<label for="contact"><span class="fieldrequired">' . $langs->trans('Contact') . '</span></label>';
221 $html_contact_search .= '<input type="hidden" id="contact_id" name="contact_id" value="" />';
222 $html_contact_search .= '</td>';
223 $html_contact_search .= '<td id="contact_search_result"></td>';
224 $html_contact_search .= '</tr>';
225 print $html_contact_search;
226 // contact lastname
227 $html_contact_lastname = '';
228 $html_contact_lastname .= '<tr id="contact_lastname_line" class="contact_field"><td class="titlefield"><label for="contact_lastname"><span class="fieldrequired">' . $langs->trans('Lastname') . '</span></label></td><td>';
229 $html_contact_lastname .= '<input type="text" id="contact_lastname" name="contact_lastname" value="' . dol_escape_htmltag(GETPOSTISSET('contact_lastname') ? GETPOST('contact_lastname', 'alphanohtml') : '') . '" />';
230 $html_contact_lastname .= '</td></tr>';
231 print $html_contact_lastname;
232 // contact firstname
233 $html_contact_firstname = '';
234 $html_contact_firstname .= '<tr id="contact_firstname_line" class="contact_field"><td class="titlefield"><label for="contact_firstname"><span class="fieldrequired">' . $langs->trans('Firstname') . '</span></label></td><td>';
235 $html_contact_firstname .= '<input type="text" id="contact_firstname" name="contact_firstname" value="' . dol_escape_htmltag(GETPOSTISSET('contact_firstname') ? GETPOST('contact_firstname', 'alphanohtml') : '') . '" />';
236 $html_contact_firstname .= '</td></tr>';
237 print $html_contact_firstname;
238 // company name
239 $html_company_name = '';
240 $html_company_name .= '<tr id="contact_company_name_line" class="contact_field"><td><label for="company_name"><span>' . $langs->trans('Company') . '</span></label></td><td>';
241 $html_company_name .= '<input type="text" id="company_name" name="company_name" value="' . dol_escape_htmltag(GETPOSTISSET('company_name') ? GETPOST('company_name', 'alphanohtml') : '') . '" />';
242 $html_company_name .= '</td></tr>';
243 print $html_company_name;
244 // contact phone
245 $html_contact_phone = '';
246 $html_contact_phone .= '<tr id="contact_phone_line" class="contact_field"><td><label for="contact_phone"><span>' . $langs->trans('Phone') . '</span></label></td><td>';
247 $html_contact_phone .= '<input type="text" id="contact_phone" name="contact_phone" value="' . dol_escape_htmltag(GETPOSTISSET('contact_phone') ? GETPOST('contact_phone', 'alphanohtml') : '') . '" />';
248 $html_contact_phone .= '</td></tr>';
249 print $html_contact_phone;
250
251 // search contact form email
252 $langs->load('errors');
253 print '<script nonce="'.getNonce().'" type="text/javascript">
254 jQuery(document).ready(function() {
255 var contact = jQuery.parseJSON("'.dol_escape_js(json_encode($with_contact), 2).'");
256 jQuery("#contact_search_line").hide();
257 if (contact) {
258 if (contact.id > 0) {
259 jQuery("#contact_search_line").show();
260 jQuery("#contact_id").val(contact.id);
261 jQuery("#contact_search_result").html(contact.firstname+" "+contact.lastname);
262 jQuery(".contact_field").hide();
263 } else {
264 jQuery(".contact_field").show();
265 }
266 }
267
268 jQuery("#email").change(function() {
269 jQuery("#contact_search_line").show();
270 jQuery("#contact_search_result").html("'.dol_escape_js($langs->trans('Select2SearchInProgress')).'");
271 jQuery("#contact_id").val("");
272 jQuery("#contact_lastname").val("");
273 jQuery("#contact_firstname").val("");
274 jQuery("#company_name").val("");
275 jQuery("#contact_phone").val("");
276
277 jQuery.getJSON(
278 "'.dol_escape_js(dol_buildpath('/public/ticket/ajax/ajax.php', 1)).'",
279 {
280 action: "getContacts",
281 email: jQuery("#email").val()
282 },
283 function(response) {
284 if (response.error) {
285 jQuery("#contact_search_result").html("<span class=\"error\">"+response.error+"</span>");
286 } else {
287 var contact_list = response.contacts;
288 if (contact_list.length == 1) {
289 var contact = contact_list[0];
290 jQuery("#contact_id").val(contact.id);
291 jQuery("#contact_search_result").html(contact.firstname+" "+contact.lastname);
292 jQuery(".contact_field").hide();
293 } else if (contact_list.length <= 0) {
294 jQuery("#contact_search_line").hide();
295 jQuery(".contact_field").show();
296 }
297 }
298 }
299 ).fail(function(jqxhr, textStatus, error) {
300 var error_msg = "'.dol_escape_js($langs->trans('ErrorAjaxRequestFailed')).'"+" ["+textStatus+"] : "+error;
301 jQuery("#contact_search_result").html("<span class=\"error\">"+error_msg+"</span>");
302 });
303 });
304 });
305 </script>';
306 }
307 }
308
309 // If ticket created from another object
310 $subelement = '';
311 if (isset($this->param['origin']) && $this->param['originid'] > 0) {
312 // Parse element/subelement (ex: project_task)
313 $element = $subelement = $this->param['origin'];
314 $regs = array();
315 if (preg_match('/^([^_]+)_([^_]+)/i', $this->param['origin'], $regs)) {
316 $element = $regs[1];
317 $subelement = $regs[2];
318 }
319
320 dol_include_once('/'.$element.'/class/'.$subelement.'.class.php');
321 $classname = ucfirst($subelement);
322 $objectsrc = new $classname($this->db);
323 $objectsrc->fetch(GETPOST('originid', 'int'));
324
325 if (empty($objectsrc->lines) && method_exists($objectsrc, 'fetch_lines')) {
326 $objectsrc->fetch_lines();
327 }
328
329 $objectsrc->fetch_thirdparty();
330 $newclassname = $classname;
331 print '<tr><td>'.$langs->trans($newclassname).'</td><td colspan="2"><input name="'.$subelement.'id" value="'.GETPOST('originid').'" type="hidden" />'.$objectsrc->getNomUrl(1).'</td></tr>';
332 }
333
334 // Type of Ticket
335 print '<tr><td class="titlefield"><span class="fieldrequired"><label for="selecttype_code">'.$langs->trans("TicketTypeRequest").'</span></label></td><td>';
336 $this->selectTypesTickets((GETPOST('type_code', 'alpha') ? GETPOST('type_code', 'alpha') : $this->type_code), 'type_code', '', 2, 1, 0, 0, 'minwidth200');
337 print '</td></tr>';
338
339 // Group => Category
340 print '<tr><td><span class="fieldrequired"><label for="selectcategory_code">'.$langs->trans("TicketCategory").'</span></label></td><td>';
341 $filter = '';
342 if ($public) {
343 $filter = 'public=1';
344 }
345 $selected = (GETPOST('category_code') ? GETPOST('category_code') : $this->category_code);
346 $this->selectGroupTickets($selected, 'category_code', $filter, 2, 1, 0, 0, 'minwidth200');
347 print '</td></tr>';
348
349 // Severity => Priority
350 print '<tr><td><span class="fieldrequired"><label for="selectseverity_code">'.$langs->trans("TicketSeverity").'</span></label></td><td>';
351 $this->selectSeveritiesTickets((GETPOST('severity_code') ? GETPOST('severity_code') : $this->severity_code), 'severity_code', '', 2, 1);
352 print '</td></tr>';
353
354 if (!empty($conf->knowledgemanagement->enabled)) {
355 // KM Articles
356 print '<tr id="KWwithajax" class="hidden"><td></td></tr>';
357 print '<!-- Script to manage change of ticket group -->
358 <script nonce="'.getNonce().'">
359 jQuery(document).ready(function() {
360 function groupticketchange() {
361 console.log("We called groupticketchange, so we try to load list KM linked to event");
362 $("#KWwithajax").html("");
363 idgroupticket = $("#selectcategory_code").val();
364
365 console.log("We have selected id="+idgroupticket);
366
367 if (idgroupticket != "") {
368 $.ajax({ url: \''.DOL_URL_ROOT.'/core/ajax/fetchKnowledgeRecord.php\',
369 data: { action: \'getKnowledgeRecord\', idticketgroup: idgroupticket, token: \''.newToken().'\', lang:\''.$langs->defaultlang.'\', public:'.($public).' },
370 type: \'GET\',
371 success: function(response) {
372 var urllist = \'\';
373 console.log("We received response "+response);
374 if (typeof response == "object") {
375 console.log("response is already type object, no need to parse it");
376 } else {
377 console.log("response is type "+(typeof response));
378 response = JSON.parse(response);
379 }
380 for (key in response) {
381 answer = response[key].answer;
382 urllist += \'<li><a href="#" title="\'+response[key].title+\'" class="button_KMpopup" data-html="\'+answer+\'">\' +response[key].title+\'</a></li>\';
383 }
384 if (urllist != "") {
385 $("#KWwithajax").html(\'<td>'.$langs->trans("KMFoundForTicketGroup").'</td><td><ul>\'+urllist+\'</ul></td>\');
386 $("#KWwithajax").show();
387 $(".button_KMpopup").on("click",function(){
388 console.log("Open popup with jQuery(...).dialog() with KM article")
389 var $dialog = $("<div></div>").html($(this).attr("data-html"))
390 .dialog({
391 autoOpen: false,
392 modal: true,
393 height: (window.innerHeight - 150),
394 width: "80%",
395 title: $(this).attr("title"),
396 });
397 $dialog.dialog("open");
398 console.log($dialog);
399 })
400 }
401 },
402 error : function(output) {
403 console.error("Error on Fetch of KM articles");
404 },
405 });
406 }
407 };
408 $("#selectcategory_code").on("change",function() { groupticketchange(); });
409 if ($("#selectcategory_code").val() != "") {
410 groupticketchange();
411 }
412 });
413 </script>'."\n";
414 }
415
416 // Subject
417 if ($this->withtitletopic) {
418 print '<tr><td><label for="subject"><span class="fieldrequired">'.$langs->trans("Subject").'</span></label></td><td>';
419 // Answer to a ticket : display of the thread title in readonly
420 if ($this->withtopicreadonly) {
421 print $langs->trans('SubjectAnswerToTicket').' '.$this->topic_title;
422 } else {
423 if (isset($this->withreadid) && $this->withreadid > 0) {
424 $subject = $langs->trans('SubjectAnswerToTicket').' '.$this->withreadid.' : '.$this->topic_title;
425 } else {
426 $subject = GETPOST('subject', 'alpha');
427 }
428 print '<input class="text minwidth500" id="subject" name="subject" value="'.$subject.'"'.(empty($this->withemail) ? ' autofocus' : '').' />';
429 }
430 print '</td></tr>';
431 }
432
433 // MESSAGE
434 $msg = GETPOSTISSET('message') ? GETPOST('message', 'restricthtml') : '';
435 print '<tr><td><label for="message"><span class="fieldrequired">'.$langs->trans("Message").'</span></label></td><td>';
436
437 // If public form, display more information
438 $toolbarname = 'dolibarr_notes';
439 if ($this->ispublic) {
440 $toolbarname = 'dolibarr_details';
441 print '<div class="warning hideonsmartphone">'.(getDolGlobalString("TICKET_PUBLIC_TEXT_HELP_MESSAGE", $langs->trans('TicketPublicPleaseBeAccuratelyDescribe'))).'</div>';
442 }
443 include_once DOL_DOCUMENT_ROOT.'/core/class/doleditor.class.php';
444 $uselocalbrowser = true;
445 $doleditor = new DolEditor('message', $msg, '100%', 230, $toolbarname, 'In', true, $uselocalbrowser, getDolGlobalInt('FCKEDITOR_ENABLE_TICKET'), ROWS_8, '90%');
446 $doleditor->Create();
447 print '</td></tr>';
448
449 if ($public && getDolGlobalString('MAIN_SECURITY_ENABLECAPTCHA_TICKET')) {
450 require_once DOL_DOCUMENT_ROOT.'/core/lib/security2.lib.php';
451 print '<tr><td class="titlefield"><label for="email"><span class="fieldrequired">'.$langs->trans("SecurityCode").'</span></label></td><td>';
452 print '<span class="span-icon-security inline-block">';
453 print '<input id="securitycode" placeholder="'.$langs->trans("SecurityCode").'" class="flat input-icon-security width125" type="text" maxlength="5" name="code" tabindex="3" />';
454 print '</span>';
455 print '<span class="nowrap inline-block">';
456 print '<img class="inline-block valignmiddle" src="'.DOL_URL_ROOT.'/core/antispamimage.php" border="0" width="80" height="32" id="img_securitycode" />';
457 print '<a class="inline-block valignmiddle" href="" tabindex="4" data-role="button">'.img_picto($langs->trans("Refresh"), 'refresh', 'id="captcha_refresh_img"').'</a>';
458 print '</span>';
459 print '</td></tr>';
460 }
461
462 // Categories
463 if (isModEnabled('categorie')) {
464 include_once DOL_DOCUMENT_ROOT.'/categories/class/categorie.class.php';
465 $cate_arbo = $form->select_all_categories(Categorie::TYPE_TICKET, '', 'parent', 64, 0, 1);
466
467 if (count($cate_arbo)) {
468 // Categories
469 print '<tr><td class="wordbreak">'.$langs->trans("Categories").'</td><td>';
470 print img_picto('', 'category', 'class="pictofixedwidth"').$form->multiselectarray('categories', $cate_arbo, GETPOST('categories', 'array'), '', 0, 'quatrevingtpercent widthcentpercentminusx', 0, 0);
471 print "</td></tr>";
472 }
473 }
474
475 // Attached files
476 if (!empty($this->withfile)) {
477 // Define list of attached files
478 $listofpaths = array();
479 $listofnames = array();
480 $listofmimes = array();
481 if (!empty($_SESSION["listofpaths"])) {
482 $listofpaths = explode(';', $_SESSION["listofpaths"]);
483 }
484
485 if (!empty($_SESSION["listofnames"])) {
486 $listofnames = explode(';', $_SESSION["listofnames"]);
487 }
488
489 if (!empty($_SESSION["listofmimes"])) {
490 $listofmimes = explode(';', $_SESSION["listofmimes"]);
491 }
492
493 $out = '<tr>';
494 $out .= '<td>'.$langs->trans("MailFile").'</td>';
495 $out .= '<td>';
496 // TODO Trick to have param removedfile containing nb of image to delete. But this does not works without javascript
497 $out .= '<input type="hidden" class="removedfilehidden" name="removedfile" value="">'."\n";
498 $out .= '<script nonce="'.getNonce().'" type="text/javascript">';
499 $out .= 'jQuery(document).ready(function () {';
500 $out .= ' jQuery(".removedfile").click(function() {';
501 $out .= ' jQuery(".removedfilehidden").val(jQuery(this).val());';
502 $out .= ' });';
503 $out .= '})';
504 $out .= '</script>'."\n";
505 if (count($listofpaths)) {
506 foreach ($listofpaths as $key => $val) {
507 $out .= '<div id="attachfile_'.$key.'">';
508 $out .= img_mime($listofnames[$key]).' '.$listofnames[$key];
509 if (!$this->withfilereadonly) {
510 $out .= ' <input type="image" style="border: 0px;" src="'.DOL_URL_ROOT.'/theme/'.$conf->theme.'/img/delete.png" value="'.($key + 1).'" class="removedfile" id="removedfile_'.$key.'" name="removedfile_'.$key.'" />';
511 }
512 $out .= '<br></div>';
513 }
514 } else {
515 $out .= $langs->trans("NoAttachedFiles").'<br>';
516 }
517 if ($this->withfile == 2) { // Can add other files
518 $maxfilesizearray = getMaxFileSizeArray();
519 $maxmin = $maxfilesizearray['maxmin'];
520 if ($maxmin > 0) {
521 $out .= '<input type="hidden" name="MAX_FILE_SIZE" value="'.($maxmin * 1024).'">'; // MAX_FILE_SIZE must precede the field type=file
522 }
523 $out .= '<input type="file" class="flat" id="addedfile" name="addedfile" value="'.$langs->trans("Upload").'" />';
524 $out .= ' ';
525 $out .= '<input type="submit" class="button smallpaddingimp reposition" id="addfile" name="addfile" value="'.$langs->trans("MailingAddFile").'" />';
526 }
527 $out .= "</td></tr>\n";
528
529 print $out;
530 }
531
532 // User of creation
533 if ($this->withusercreate > 0 && $this->fk_user_create) {
534 print '<tr><td class="titlefield">'.$langs->trans("CreatedBy").'</td><td>';
535 $langs->load("users");
536 $fuser = new User($this->db);
537
538 if ($this->withcreatereadonly) {
539 if ($res = $fuser->fetch($this->fk_user_create)) {
540 print $fuser->getNomUrl(1);
541 }
542 }
543 print ' &nbsp; ';
544 print "</td></tr>\n";
545 }
546
547 // Customer or supplier
548 if ($this->withcompany) {
549 // altairis: force company and contact id for external user
550 if (empty($user->socid)) {
551 // Company
552 print '<tr><td class="titlefield">'.$langs->trans("ThirdParty").'</td><td>';
553 $events = array();
554 $events[] = array('method' => 'getContacts', 'url' => dol_buildpath('/core/ajax/contacts.php', 1), 'htmlname' => 'contactid', 'params' => array('add-customer-contact' => 'disabled'));
555 print img_picto('', 'company', 'class="paddingright"');
556 print $form->select_company($this->withfromsocid, 'socid', '', 1, 1, '', $events, 0, 'minwidth200');
557 print '</td></tr>';
558 if (!empty($conf->use_javascript_ajax) && getDolGlobalString('COMPANY_USE_SEARCH_TO_SELECT')) {
559 $htmlname = 'socid';
560 print '<script nonce="'.getNonce().'" type="text/javascript">
561 $(document).ready(function () {
562 jQuery("#'.$htmlname.'").change(function () {
563 var obj = '.json_encode($events).';
564 $.each(obj, function(key,values) {
565 if (values.method.length) {
566 runJsCodeForEvent'.$htmlname.'(values);
567 }
568 });
569 });
570
571 function runJsCodeForEvent'.$htmlname.'(obj) {
572 console.log("Run runJsCodeForEvent'.$htmlname.'");
573 var id = $("#'.$htmlname.'").val();
574 var method = obj.method;
575 var url = obj.url;
576 var htmlname = obj.htmlname;
577 var showempty = obj.showempty;
578 $.getJSON(url,
579 {
580 action: method,
581 id: id,
582 htmlname: htmlname,
583 showempty: showempty
584 },
585 function(response) {
586 $.each(obj.params, function(key,action) {
587 if (key.length) {
588 var num = response.num;
589 if (num > 0) {
590 $("#" + key).removeAttr(action);
591 } else {
592 $("#" + key).attr(action, action);
593 }
594 }
595 });
596 $("select#" + htmlname).html(response.value);
597 if (response.num) {
598 var selecthtml_str = response.value;
599 var selecthtml_dom=$.parseHTML(selecthtml_str);
600 if (typeof(selecthtml_dom[0][0]) !== \'undefined\') {
601 $("#inputautocomplete"+htmlname).val(selecthtml_dom[0][0].innerHTML);
602 }
603 } else {
604 $("#inputautocomplete"+htmlname).val("");
605 }
606 $("select#" + htmlname).change(); /* Trigger event change */
607 }
608 );
609 }
610 });
611 </script>';
612 }
613
614 // Contact and type
615 print '<tr><td>'.$langs->trans("Contact").'</td><td>';
616 // If no socid, set to -1 to avoid full contacts list
617 $selectedCompany = ($this->withfromsocid > 0) ? $this->withfromsocid : -1;
618 print img_picto('', 'contact', 'class="paddingright"');
619 print $form->selectcontacts($selectedCompany, $this->withfromcontactid, 'contactid', 3, '', '', 0, 'minwidth200');
620 print ' ';
621 $formcompany->selectTypeContact($ticketstatic, '', 'type', 'external', '', 0, 'maginleftonly');
622 print '</td></tr>';
623 } else {
624 print '<tr><td class="titlefield"><input type="hidden" name="socid" value="'.$user->socid.'"/></td>';
625 print '<td><input type="hidden" name="contactid" value="'.$user->contact_id.'"/></td>';
626 print '<td><input type="hidden" name="type" value="Z"/></td></tr>';
627 }
628
629 // Notify thirdparty at creation
630 if (empty($this->ispublic)) {
631 print '<tr><td><label for="notify_tiers_at_create">'.$langs->trans("TicketNotifyTiersAtCreation").'</label></td><td>';
632 print '<input type="checkbox" id="notify_tiers_at_create" name="notify_tiers_at_create"'.($this->withnotifytiersatcreate ? ' checked="checked"' : '').'>';
633 print '</td></tr>';
634 }
635
636 // User assigned
637 print '<tr><td>';
638 print $langs->trans("AssignedTo");
639 print '</td><td>';
640 print img_picto('', 'user', 'class="pictofixedwidth"');
641 print $form->select_dolusers(GETPOST('fk_user_assign', 'int'), 'fk_user_assign', 1);
642 print '</td>';
643 print '</tr>';
644 }
645
646 if ($subelement != 'project') {
647 if (isModEnabled('project') && !$this->ispublic) {
648 $formproject = new FormProjets($this->db);
649 print '<tr><td><label for="project"><span class="">'.$langs->trans("Project").'</span></label></td><td>';
650 print img_picto('', 'project').$formproject->select_projects(-1, GETPOST('projectid', 'int'), 'projectid', 0, 0, 1, 1, 0, 0, 0, '', 1, 0, 'maxwidth500');
651 print '</td></tr>';
652 }
653 }
654
655 if ($subelement != 'contract') {
656 if (isModEnabled('contract') && !$this->ispublic) {
657 $langs->load('contracts');
658 $formcontract = new FormContract($this->db);
659 print '<tr><td><label for="contract"><span class="">'.$langs->trans("Contract").'</span></label></td><td>';
660 print img_picto('', 'contract');
661 print $formcontract->select_contract(-1, GETPOST('contactid', 'int'), 'contractid', 0, 1, 1, 1);
662 print '</td></tr>';
663 }
664 }
665
666 // Other attributes
667 $parameters = array();
668 $reshook = $hookmanager->executeHooks('formObjectOptions', $parameters, $ticketstat, $action); // Note that $action and $object may have been modified by hook
669 if (empty($reshook)) {
670 print $ticketstat->showOptionals($extrafields, 'create');
671 }
672
673 print '</table>';
674
675 if ($withdolfichehead) {
676 print dol_get_fiche_end();
677 }
678
679 print '<br><br>';
680
681 print $form->buttonsSaveCancel(((isset($this->withreadid) && $this->withreadid > 0) ? "SendResponse" : "CreateTicket"), ($this->withcancel ? "Cancel" : ""));
682
683 /*
684 print '<div class="center">';
685 print '<input type="submit" class="button" name="add" value="'.$langs->trans(($this->withreadid > 0 ? "SendResponse" : "CreateTicket")).'" />';
686 if ($this->withcancel) {
687 print " &nbsp; &nbsp; &nbsp;";
688 print '<input class="button button-cancel" type="submit" name="cancel" value="'.$langs->trans("Cancel").'">';
689 }
690 print '</div>';
691 */
692
693 print '<input type="hidden" name="page_y">'."\n";
694
695 print "</form>\n";
696 print "<!-- End form TICKET -->\n";
697 }
698
713 public function selectTypesTickets($selected = '', $htmlname = 'tickettype', $filtertype = '', $format = 0, $empty = 0, $noadmininfo = 0, $maxlength = 0, $morecss = '', $multiselect = 0)
714 {
715 global $langs, $user;
716
717 $selected = is_array($selected) ? $selected : (!empty($selected) ? explode(',', $selected) : array());
718 $ticketstat = new Ticket($this->db);
719
720 dol_syslog(get_class($this) . "::select_types_tickets " . implode(';', $selected) . ", " . $htmlname . ", " . $filtertype . ", " . $format . ", " . $multiselect, LOG_DEBUG);
721
722 $filterarray = array();
723
724 if ($filtertype != '' && $filtertype != '-1') {
725 $filterarray = explode(',', $filtertype);
726 }
727
728 $ticketstat->loadCacheTypesTickets();
729
730 print '<select id="select'.$htmlname.'" class="flat minwidth100'.($morecss ? ' '.$morecss : '').'" name="'.$htmlname.($multiselect ? '[]' : '').'"'.($multiselect ? ' multiple' : '').'>';
731 if ($empty) {
732 print '<option value="">&nbsp;</option>';
733 }
734
735 if (is_array($ticketstat->cache_types_tickets) && count($ticketstat->cache_types_tickets)) {
736 foreach ($ticketstat->cache_types_tickets as $id => $arraytypes) {
737 // On passe si on a demande de filtrer sur des modes de paiments particuliers
738 if (count($filterarray) && !in_array($arraytypes['type'], $filterarray)) {
739 continue;
740 }
741
742 // If 'showempty' is enabled we discard empty line because an empty line has already been output.
743 if ($empty && empty($arraytypes['code'])) {
744 continue;
745 }
746
747 if ($format == 0) {
748 print '<option value="'.$id.'"';
749 }
750
751 if ($format == 1) {
752 print '<option value="'.$arraytypes['code'].'"';
753 }
754
755 if ($format == 2) {
756 print '<option value="'.$arraytypes['code'].'"';
757 }
758
759 if ($format == 3) {
760 print '<option value="'.$id.'"';
761 }
762
763 // If text is selected, we compare with code, otherwise with id
764 if (in_array($arraytypes['code'], $selected)) {
765 print ' selected="selected"';
766 } elseif (in_array($id, $selected)) {
767 print ' selected="selected"';
768 } elseif ($arraytypes['use_default'] == "1" && empty($selected)) {
769 print ' selected="selected"';
770 }
771
772 print '>';
773
774 $value = '&nbsp;';
775 if ($format == 0) {
776 $value = ($maxlength ? dol_trunc($arraytypes['label'], $maxlength) : $arraytypes['label']);
777 } elseif ($format == 1) {
778 $value = $arraytypes['code'];
779 } elseif ($format == 2) {
780 $value = ($maxlength ? dol_trunc($arraytypes['label'], $maxlength) : $arraytypes['label']);
781 } elseif ($format == 3) {
782 $value = $arraytypes['code'];
783 }
784
785 print $value ? $value : '&nbsp;';
786 print '</option>';
787 }
788 }
789 print '</select>';
790 if (isset($user->admin) && $user->admin && !$noadmininfo) {
791 print info_admin($langs->trans("YouCanChangeValuesForThisListFromDictionarySetup"), 1);
792 }
793
794 print ajax_combobox('select'.$htmlname);
795 }
796
812 public function selectGroupTickets($selected = '', $htmlname = 'ticketcategory', $filtertype = '', $format = 0, $empty = 0, $noadmininfo = 0, $maxlength = 0, $morecss = '', $use_multilevel = 0, $outputlangs = null)
813 {
814 global $conf, $langs, $user;
815
816 dol_syslog(get_class($this)."::selectCategoryTickets ".$selected.", ".$htmlname.", ".$filtertype.", ".$format, LOG_DEBUG);
817
818 if (is_null($outputlangs) || !is_object($outputlangs)) {
819 $outputlangs = $langs;
820 }
821 $outputlangs->load("ticket");
822
823 $publicgroups = ($filtertype == 'public=1' || $filtertype == '(public:=:1)');
824
825 $ticketstat = new Ticket($this->db);
826 $ticketstat->loadCacheCategoriesTickets($publicgroups ? 1 : -1); // get list of active ticket groups
827
828 if ($use_multilevel <= 0) {
829 print '<select id="select'.$htmlname.'" class="flat minwidth100'.($morecss ? ' '.$morecss : '').'" name="'.$htmlname.'">';
830 if ($empty) {
831 print '<option value="">&nbsp;</option>';
832 }
833
834 if (is_array($ticketstat->cache_category_tickets) && count($ticketstat->cache_category_tickets)) {
835 foreach ($ticketstat->cache_category_tickets as $id => $arraycategories) {
836 // Exclude some record
837 if ($publicgroups) {
838 if (empty($arraycategories['public'])) {
839 continue;
840 }
841 }
842
843 // We discard empty line if showempty is on because an empty line has already been output.
844 if ($empty && empty($arraycategories['code'])) {
845 continue;
846 }
847
848 $label = ($arraycategories['label'] != '-' ? $arraycategories['label'] : '');
849 if ($outputlangs->trans("TicketCategoryShort".$arraycategories['code']) != "TicketCategoryShort".$arraycategories['code']) {
850 $label = $outputlangs->trans("TicketCategoryShort".$arraycategories['code']);
851 } elseif ($outputlangs->trans($arraycategories['code']) != $arraycategories['code']) {
852 $label = $outputlangs->trans($arraycategories['code']);
853 }
854
855 if ($format == 0) {
856 print '<option value="'.$id.'"';
857 }
858
859 if ($format == 1) {
860 print '<option value="'.$arraycategories['code'].'"';
861 }
862
863 if ($format == 2) {
864 print '<option value="'.$arraycategories['code'].'"';
865 }
866
867 if ($format == 3) {
868 print '<option value="'.$id.'"';
869 }
870
871 // If selected is text, we compare with code, otherwise with id
872 if (isset($selected) && preg_match('/[a-z]/i', $selected) && $selected == $arraycategories['code']) {
873 print ' selected="selected"';
874 } elseif (isset($selected) && $selected == $id) {
875 print ' selected="selected"';
876 } elseif ($arraycategories['use_default'] == "1" && !$selected && !$empty) {
877 print ' selected="selected"';
878 } elseif (count($ticketstat->cache_category_tickets) == 1) {
879 print ' selected="selected"';
880 }
881
882 print '>';
883
884 $value = '';
885 if ($format == 0) {
886 $value = ($maxlength ? dol_trunc($label, $maxlength) : $label);
887 }
888
889 if ($format == 1) {
890 $value = $arraycategories['code'];
891 }
892
893 if ($format == 2) {
894 $value = ($maxlength ? dol_trunc($label, $maxlength) : $label);
895 }
896
897 if ($format == 3) {
898 $value = $arraycategories['code'];
899 }
900
901 print $value ? $value : '&nbsp;';
902 print '</option>';
903 }
904 }
905 print '</select>';
906 if (isset($user->admin) && $user->admin && !$noadmininfo) {
907 print info_admin($langs->trans("YouCanChangeValuesForThisListFromDictionarySetup"), 1);
908 }
909
910 print ajax_combobox('select'.$htmlname);
911 } elseif ($htmlname != '') {
912 $selectedgroups = array();
913 $groupvalue = "";
914 $groupticket=GETPOST($htmlname, 'aZ09');
915 $child_id=GETPOST($htmlname.'_child_id', 'aZ09') ? GETPOST($htmlname.'_child_id', 'aZ09') : 0;
916 if (!empty($groupticket)) {
917 $tmpgroupticket = $groupticket;
918 $sql = "SELECT ctc.rowid, ctc.fk_parent, ctc.code";
919 $sql .= " FROM ".$this->db->prefix()."c_ticket_category as ctc WHERE ctc.code = '".$this->db->escape($tmpgroupticket)."'";
920 $resql = $this->db->query($sql);
921 if ($resql) {
922 $obj = $this->db->fetch_object($resql);
923 $selectedgroups[] = $obj->code;
924 while ($obj->fk_parent > 0) {
925 $sql = "SELECT ctc.rowid, ctc.fk_parent, ctc.code FROM ".$this->db->prefix()."c_ticket_category as ctc WHERE ctc.rowid ='".$this->db->escape($obj->fk_parent)."'";
926 $resql = $this->db->query($sql);
927 if ($resql) {
928 $obj = $this->db->fetch_object($resql);
929 $selectedgroups[] = $obj->code;
930 }
931 }
932 }
933 }
934
935 $arrayidused = array();
936 $arrayidusedconcat = array();
937 $arraycodenotparent = array();
938 $arraycodenotparent[] = "";
939
940 $stringtoprint = '<span class="supportemailfield bold">'.$langs->trans("GroupOfTicket").'</span> ';
941 $stringtoprint .= '<select id="'.$htmlname.'" class="minwidth500" child_id="0">';
942 $stringtoprint .= '<option value="">&nbsp;</option>';
943
944 $sql = "SELECT ctc.rowid, ctc.code, ctc.label, ctc.fk_parent, ctc.public, ";
945 $sql .= $this->db->ifsql("ctc.rowid NOT IN (SELECT ctcfather.rowid FROM llx_c_ticket_category as ctcfather JOIN llx_c_ticket_category as ctcjoin ON ctcfather.rowid = ctcjoin.fk_parent)", "'NOTPARENT'", "'PARENT'")." as isparent";
946 $sql .= " FROM ".$this->db->prefix()."c_ticket_category as ctc";
947 $sql .= " WHERE ctc.active > 0 AND ctc.entity = ".((int) $conf->entity);
948 if ($filtertype == 'public=1') {
949 $sql .= " AND ctc.public = 1";
950 }
951 $sql .= " AND ctc.fk_parent = 0";
952 $sql .= $this->db->order('ctc.pos', 'ASC');
953
954 $resql = $this->db->query($sql);
955 if ($resql) {
956 $num_rows_level0 = $this->db->num_rows($resql);
957 $i = 0;
958 while ($i < $num_rows_level0) {
959 $obj = $this->db->fetch_object($resql);
960 if ($obj) {
961 $label = ($obj->label != '-' ? $obj->label : '');
962 if ($outputlangs->trans("TicketCategoryShort".$obj->code) != "TicketCategoryShort".$obj->code) {
963 $label = $outputlangs->trans("TicketCategoryShort".$obj->code);
964 } elseif ($outputlangs->trans($obj->code) != $obj->code) {
965 $label = $outputlangs->trans($obj->code);
966 }
967
968 $grouprowid = $obj->rowid;
969 $groupvalue = $obj->code;
970 $grouplabel = $label;
971
972 $isparent = $obj->isparent;
973 if (is_array($selectedgroups)) {
974 $iselected = in_array($obj->code, $selectedgroups) ? 'selected' : '';
975 } else {
976 $iselected = $groupticket == $obj->code ? 'selected' : '';
977 }
978 $stringtoprint .= '<option '.$iselected.' class="'.$htmlname.dol_escape_htmltag($grouprowid).'" value="'.dol_escape_htmltag($groupvalue).'" data-html="'.dol_escape_htmltag($grouplabel).'">'.dol_escape_htmltag($grouplabel).'</option>';
979 if ($isparent == 'NOTPARENT') {
980 $arraycodenotparent[] = $groupvalue;
981 }
982 $arrayidused[] = $grouprowid;
983 $arrayidusedconcat[] = $grouprowid;
984 }
985 $i++;
986 }
987 } else {
988 dol_print_error($this->db);
989 }
990 if (count($arrayidused) == 1) {
991 return '<input type="hidden" name="'.$htmlname.'" id="'.$htmlname.'" value="'.dol_escape_htmltag($groupvalue).'">';
992 } else {
993 $stringtoprint .= '<input type="hidden" name="'.$htmlname.'" id="'.$htmlname.'_select" class="maxwidth500 minwidth400">';
994 $stringtoprint .= '<input type="hidden" name="'.$htmlname.'_child_id" id="'.$htmlname.'_select_child_id" class="maxwidth500 minwidth400">';
995 }
996 $stringtoprint .= '</select>&nbsp;';
997
998 $levelid = 1; // The first combobox
999 while ($levelid <= $use_multilevel) { // Loop to take the child of the combo
1000 $tabscript = array();
1001 $stringtoprint .= '<select id="'.$htmlname.'_child_'.$levelid.'" class="maxwidth500 minwidth400 groupticketchild" child_id="'.$levelid.'">';
1002 $stringtoprint .= '<option value="">&nbsp;</option>';
1003
1004 $sql = "SELECT ctc.rowid, ctc.code, ctc.label, ctc.fk_parent, ctc.public, ctcjoin.code as codefather";
1005 $sql .= " FROM ".$this->db->prefix()."c_ticket_category as ctc";
1006 $sql .= " JOIN ".$this->db->prefix()."c_ticket_category as ctcjoin ON ctc.fk_parent = ctcjoin.rowid";
1007 $sql .= " WHERE ctc.active > 0 AND ctc.entity = ".((int) $conf->entity);
1008 $sql .= " AND ctc.rowid NOT IN (".$this->db->sanitize(join(',', $arrayidusedconcat)).")";
1009
1010 if ($filtertype == 'public=1') {
1011 $sql .= " AND ctc.public = 1";
1012 }
1013 // Add a test to take only record that are direct child
1014 if (!empty($arrayidused)) {
1015 $sql .= " AND ctc.fk_parent IN ( ";
1016 foreach ($arrayidused as $idused) {
1017 $sql .= $idused.", ";
1018 }
1019 $sql = substr($sql, 0, -2);
1020 $sql .= ")";
1021 }
1022 $sql .= $this->db->order('ctc.pos', 'ASC');
1023
1024 $resql = $this->db->query($sql);
1025 if ($resql) {
1026 $num_rows = $this->db->num_rows($resql);
1027 $i = 0;
1028 $arrayidused=array();
1029 while ($i < $num_rows) {
1030 $obj = $this->db->fetch_object($resql);
1031 if ($obj) {
1032 $label = ($obj->label != '-' ? $obj->label : '');
1033 if ($outputlangs->trans("TicketCategoryShort".$obj->code) != "TicketCategoryShort".$obj->code) {
1034 $label = $outputlangs->trans("TicketCategoryShort".$obj->code);
1035 } elseif ($outputlangs->trans($obj->code) != $obj->code) {
1036 $label = $outputlangs->trans($obj->code);
1037 }
1038
1039 $grouprowid = $obj->rowid;
1040 $groupvalue = $obj->code;
1041 $grouplabel = $label;
1042 $isparent = $obj->isparent;
1043 $fatherid = $obj->fk_parent;
1044 $arrayidused[] = $grouprowid;
1045 $arrayidusedconcat[] = $grouprowid;
1046 $groupcodefather = $obj->codefather;
1047 if ($isparent == 'NOTPARENT') {
1048 $arraycodenotparent[] = $groupvalue;
1049 }
1050 if (is_array($selectedgroups)) {
1051 $iselected = in_array($obj->code, $selectedgroups) ? 'selected' : '';
1052 } else {
1053 $iselected = $groupticket == $obj->code ? 'selected' : '';
1054 }
1055 $stringtoprint .= '<option '.$iselected.' class="'.$htmlname.'_'.dol_escape_htmltag($fatherid).'_child_'.$levelid.'" value="'.dol_escape_htmltag($groupvalue).'" data-html="'.dol_escape_htmltag($grouplabel).'">'.dol_escape_htmltag($grouplabel).'</option>';
1056 if (empty($tabscript[$groupcodefather])) {
1057 $tabscript[$groupcodefather] = 'if ($("#'.$htmlname.($levelid > 1 ? '_child_'.($levelid-1) : '').'").val() == "'.dol_escape_js($groupcodefather).'"){
1058 $(".'.$htmlname.'_'.dol_escape_htmltag($fatherid).'_child_'.$levelid.'").show()
1059 console.log("We show childs tickets of '.$groupcodefather.' group ticket")
1060 }else{
1061 $(".'.$htmlname.'_'.dol_escape_htmltag($fatherid).'_child_'.$levelid.'").hide()
1062 console.log("We hide childs tickets of '.$groupcodefather.' group ticket")
1063 }';
1064 }
1065 }
1066 $i++;
1067 }
1068 } else {
1069 dol_print_error($this->db);
1070 }
1071 $stringtoprint .='</select>';
1072
1073 $stringtoprint .='<script nonce="'.getNonce().'">';
1074 $stringtoprint .='arraynotparents = '.json_encode($arraycodenotparent).';'; // when the last visible combo list is number x, this is the array of group
1075 $stringtoprint .='if (arraynotparents.includes($("#'.$htmlname.($levelid > 1 ? '_child_'.($levelid-1) : '').'").val())){
1076 console.log("'.$htmlname.'_child_'.$levelid.'")
1077 if($("#'.$htmlname.'_child_'.$levelid.'").val() == "" && ($("#'.$htmlname.'_child_'.$levelid.'").attr("child_id")>'.$child_id.')){
1078 $("#'.$htmlname.'_child_'.$levelid.'").hide();
1079 console.log("We hide '.$htmlname.'_child_'.$levelid.' input")
1080 }
1081 if(arraynotparents.includes("'.$groupticket.'") && '.$child_id.' == 0){
1082 $("#ticketcategory_select_child_id").val($("#'.$htmlname.'").attr("child_id"))
1083 $("#ticketcategory_select").val($("#'.$htmlname.'").val()) ;
1084 console.log("We choose '.$htmlname.' input and reload hidden input");
1085 }
1086 }
1087 $("#'.$htmlname.($levelid > 1 ? '_child_'.($levelid-1) : '').'").change(function() {
1088 child_id = $("#'.$htmlname.($levelid > 1 ? '_child_'.$levelid : '').'").attr("child_id");
1089
1090 /* Change of value to select this value*/
1091 if (arraynotparents.includes($(this).val()) || $(this).attr("child_id") == '.$use_multilevel.') {
1092 $("#ticketcategory_select").val($(this).val());
1093 $("#ticketcategory_select_child_id").val($(this).attr("child_id")) ;
1094 console.log("We choose to select "+ $(this).val());
1095 }else{
1096 if ($("#'.$htmlname.'_child_'.$levelid.' option").length <= 1) {
1097 $("#ticketcategory_select").val($(this).val());
1098 $("#ticketcategory_select_child_id").val($(this).attr("child_id"));
1099 console.log("We choose to select "+ $(this).val() + " and next combo has no item, so we keep this selection");
1100 } else {
1101 console.log("We choose to select "+ $(this).val() + " but next combo has some item, so we clean selected item");
1102 $("#ticketcategory_select").val("");
1103 $("#ticketcategory_select_child_id").val("");
1104 }
1105 }
1106
1107 console.log("We select a new value into combo child_id="+child_id);
1108
1109 // Hide all selected box that are child of the one modified
1110 $(".groupticketchild").each(function(){
1111 if ($(this).attr("child_id") > child_id) {
1112 console.log("hide child_id="+$(this).attr("child_id"));
1113 $(this).val("");
1114 $(this).hide();
1115 }
1116 })
1117
1118 // Now we enable the next combo
1119 $("#'.$htmlname.'_child_'.$levelid.'").val("");
1120 if (!arraynotparents.includes($(this).val()) && $("#'.$htmlname.'_child_'.$levelid.' option").length > 1) {
1121 console.log($("#'.$htmlname.'_child_'.$levelid.' option").length);
1122 $("#'.$htmlname.'_child_'.$levelid.'").show()
1123 } else {
1124 $("#'.$htmlname.'_child_'.$levelid.'").hide()
1125 }
1126 ';
1127 $levelid++;
1128 foreach ($tabscript as $script) {
1129 $stringtoprint .= $script;
1130 }
1131 $stringtoprint .='})';
1132 $stringtoprint .='</script>';
1133 }
1134 $stringtoprint .='<script nonce="'.getNonce().'">';
1135 $stringtoprint .='$("#'.$htmlname.'_child_'.$use_multilevel.'").change(function() {
1136 $("#ticketcategory_select").val($(this).val());
1137 $("#ticketcategory_select_child_id").val($(this).attr("child_id"));
1138 console.log($("#ticketcategory_select").val());
1139 })';
1140 $stringtoprint .='</script>';
1141 $stringtoprint .= ajax_combobox($htmlname);
1142
1143 return $stringtoprint;
1144 }
1145 }
1146
1160 public function selectSeveritiesTickets($selected = '', $htmlname = 'ticketseverity', $filtertype = '', $format = 0, $empty = 0, $noadmininfo = 0, $maxlength = 0, $morecss = '')
1161 {
1162 global $langs, $user;
1163
1164 $ticketstat = new Ticket($this->db);
1165
1166 dol_syslog(get_class($this)."::selectSeveritiesTickets ".$selected.", ".$htmlname.", ".$filtertype.", ".$format, LOG_DEBUG);
1167
1168 $filterarray = array();
1169
1170 if ($filtertype != '' && $filtertype != '-1') {
1171 $filterarray = explode(',', $filtertype);
1172 }
1173
1174 $ticketstat->loadCacheSeveritiesTickets();
1175
1176 print '<select id="select'.$htmlname.'" class="flat minwidth100'.($morecss ? ' '.$morecss : '').'" name="'.$htmlname.'">';
1177 if ($empty) {
1178 print '<option value="">&nbsp;</option>';
1179 }
1180
1181 if (is_array($ticketstat->cache_severity_tickets) && count($ticketstat->cache_severity_tickets)) {
1182 foreach ($ticketstat->cache_severity_tickets as $id => $arrayseverities) {
1183 // On passe si on a demande de filtrer sur des modes de paiments particuliers
1184 if (count($filterarray) && !in_array($arrayseverities['type'], $filterarray)) {
1185 continue;
1186 }
1187
1188 // We discard empty line if showempty is on because an empty line has already been output.
1189 if ($empty && empty($arrayseverities['code'])) {
1190 continue;
1191 }
1192
1193 if ($format == 0) {
1194 print '<option value="'.$id.'"';
1195 }
1196
1197 if ($format == 1) {
1198 print '<option value="'.$arrayseverities['code'].'"';
1199 }
1200
1201 if ($format == 2) {
1202 print '<option value="'.$arrayseverities['code'].'"';
1203 }
1204
1205 if ($format == 3) {
1206 print '<option value="'.$id.'"';
1207 }
1208
1209 // If text is selected, we compare with code, otherwise with id
1210 if (isset($selected) && preg_match('/[a-z]/i', $selected) && $selected == $arrayseverities['code']) {
1211 print ' selected="selected"';
1212 } elseif (isset($selected) && $selected == $id) {
1213 print ' selected="selected"';
1214 } elseif ($arrayseverities['use_default'] == "1" && empty($selected)) {
1215 print ' selected="selected"';
1216 }
1217
1218 print '>';
1219
1220 $value = '';
1221 if ($format == 0) {
1222 $value = ($maxlength ? dol_trunc($arrayseverities['label'], $maxlength) : $arrayseverities['label']);
1223 }
1224
1225 if ($format == 1) {
1226 $value = $arrayseverities['code'];
1227 }
1228
1229 if ($format == 2) {
1230 $value = ($maxlength ? dol_trunc($arrayseverities['label'], $maxlength) : $arrayseverities['label']);
1231 }
1232
1233 if ($format == 3) {
1234 $value = $arrayseverities['code'];
1235 }
1236
1237 print $value ? $value : '&nbsp;';
1238 print '</option>';
1239 }
1240 }
1241 print '</select>';
1242 if (isset($user->admin) && $user->admin && !$noadmininfo) {
1243 print info_admin($langs->trans("YouCanChangeValuesForThisListFromDictionarySetup"), 1);
1244 }
1245
1246 print ajax_combobox('select'.$htmlname);
1247 }
1248
1249 // phpcs:disable PEAR.NamingConventions.ValidFunctionName.ScopeNotCamelCaps
1255 public function clear_attached_files()
1256 {
1257 // phpcs:enable
1258 global $conf, $user;
1259 require_once DOL_DOCUMENT_ROOT.'/core/lib/files.lib.php';
1260
1261 // Set tmp user directory
1262 $vardir = $conf->user->dir_output."/".$user->id;
1263 $upload_dir = $vardir.'/temp/'; // TODO Add $keytoavoidconflict in upload_dir path
1264 if (is_dir($upload_dir)) {
1265 dol_delete_dir_recursive($upload_dir);
1266 }
1267
1268 if (!empty($this->trackid)) { // TODO Always use trackid (ticXXX) instead of track_id (abcd123)
1269 $keytoavoidconflict = '-'.$this->trackid;
1270 } else {
1271 $keytoavoidconflict = empty($this->track_id) ? '' : '-'.$this->track_id;
1272 }
1273 unset($_SESSION["listofpaths".$keytoavoidconflict]);
1274 unset($_SESSION["listofnames".$keytoavoidconflict]);
1275 unset($_SESSION["listofmimes".$keytoavoidconflict]);
1276 }
1277
1284 public function showMessageForm($width = '40%')
1285 {
1286 global $conf, $langs, $user, $hookmanager, $form, $mysoc;
1287
1288 $formmail = new FormMail($this->db);
1289 $addfileaction = 'addfile';
1290
1291 if (!is_object($form)) {
1292 $form = new Form($this->db);
1293 }
1294
1295 // Load translation files required by the page
1296 $langs->loadLangs(array('other', 'mails', 'ticket'));
1297
1298 // Clear temp files. Must be done at beginning, before call of triggers
1299 if (GETPOST('mode', 'alpha') == 'init' || (GETPOST('modelselected') && GETPOST('modelmailselected', 'alpha') && GETPOST('modelmailselected', 'alpha') != '-1')) {
1300 $this->clear_attached_files();
1301 }
1302
1303 // Define output language
1304 $outputlangs = $langs;
1305 $newlang = '';
1306 if (getDolGlobalInt('MAIN_MULTILANGS') && empty($newlang) && isset($this->param['langsmodels'])) {
1307 $newlang = $this->param['langsmodels'];
1308 }
1309 if (!empty($newlang)) {
1310 $outputlangs = new Translate("", $conf);
1311 $outputlangs->setDefaultLang($newlang);
1312 $outputlangs->load('other');
1313 }
1314
1315 // Get message template for $this->param["models"] into c_email_templates
1316 $arraydefaultmessage = -1;
1317 if (isset($this->param['models']) && $this->param['models'] != 'none') {
1318 $model_id = 0;
1319 if (array_key_exists('models_id', $this->param)) {
1320 $model_id = (int) $this->param["models_id"];
1321 }
1322
1323 $arraydefaultmessage = $formmail->getEMailTemplate($this->db, $this->param["models"], $user, $outputlangs, $model_id); // If $model_id is empty, preselect the first one
1324 }
1325
1326 // Define list of attached files
1327 $listofpaths = array();
1328 $listofnames = array();
1329 $listofmimes = array();
1330
1331 if (!empty($this->trackid)) {
1332 $keytoavoidconflict = '-'.$this->trackid;
1333 } else {
1334 $keytoavoidconflict = empty($this->track_id) ? '' : '-'.$this->track_id; // track_id instead of trackid
1335 }
1336 //var_dump($keytoavoidconflict);
1337 if (GETPOST('mode', 'alpha') == 'init' || (GETPOST('modelselected') && GETPOST('modelmailselected', 'alpha') && GETPOST('modelmailselected', 'alpha') != '-1')) {
1338 if (!empty($arraydefaultmessage->joinfiles) && !empty($this->param['fileinit']) && is_array($this->param['fileinit'])) {
1339 foreach ($this->param['fileinit'] as $file) {
1340 $formmail->add_attached_files($file, basename($file), dol_mimetype($file));
1341 }
1342 }
1343 }
1344 //var_dump($_SESSION);
1345 //var_dump($_SESSION["listofpaths".$keytoavoidconflict]);
1346 if (!empty($_SESSION["listofpaths".$keytoavoidconflict])) {
1347 $listofpaths = explode(';', $_SESSION["listofpaths".$keytoavoidconflict]);
1348 }
1349 if (!empty($_SESSION["listofnames".$keytoavoidconflict])) {
1350 $listofnames = explode(';', $_SESSION["listofnames".$keytoavoidconflict]);
1351 }
1352 if (!empty($_SESSION["listofmimes".$keytoavoidconflict])) {
1353 $listofmimes = explode(';', $_SESSION["listofmimes".$keytoavoidconflict]);
1354 }
1355
1356 // Define output language
1357 $outputlangs = $langs;
1358 $newlang = '';
1359 if (getDolGlobalInt('MAIN_MULTILANGS') && empty($newlang) && isset($this->param['langsmodels'])) {
1360 $newlang = $this->param['langsmodels'];
1361 }
1362 if (!empty($newlang)) {
1363 $outputlangs = new Translate("", $conf);
1364 $outputlangs->setDefaultLang($newlang);
1365 $outputlangs->load('other');
1366 }
1367
1368 print "\n<!-- Begin message_form TICKET -->\n";
1369
1370 $send_email = GETPOST('send_email', 'int') ? GETPOST('send_email', 'int') : 0;
1371
1372 // Example 1 : Adding jquery code
1373 print '<script nonce="'.getNonce().'" type="text/javascript">
1374 jQuery(document).ready(function() {
1375 send_email=' . $send_email.';
1376 if (send_email) {
1377 if (!jQuery("#send_msg_email").is(":checked")) {
1378 jQuery("#send_msg_email").prop("checked", true).trigger("change");
1379 }
1380 jQuery(".email_line").show();
1381 } else {
1382 if (!jQuery("#private_message").is(":checked")) {
1383 jQuery("#private_message").prop("checked", true).trigger("change");
1384 }
1385 jQuery(".email_line").hide();
1386 }
1387 ';
1388
1389 // If constant set, allow to send private messages as email
1390 if (!getDolGlobalString('TICKET_SEND_PRIVATE_EMAIL')) {
1391 print 'jQuery("#send_msg_email").click(function() {
1392 console.log("Click send_msg_email");
1393 if(jQuery(this).is(":checked")) {
1394 if (jQuery("#private_message").is(":checked")) {
1395 jQuery("#private_message").prop("checked", false).trigger("change");
1396 }
1397 jQuery(".email_line").show();
1398 }
1399 else {
1400 jQuery(".email_line").hide();
1401 }
1402 });
1403
1404 jQuery("#private_message").click(function() {
1405 console.log("Click private_message");
1406 if (jQuery(this).is(":checked")) {
1407 if (jQuery("#send_msg_email").is(":checked")) {
1408 jQuery("#send_msg_email").prop("checked", false).trigger("change");
1409 }
1410 jQuery(".email_line").hide();
1411 }
1412 });';
1413 }
1414
1415 print '});
1416 </script>';
1417
1418
1419 print '<form method="post" name="ticket" id="ticket" enctype="multipart/form-data" action="'.$this->param["returnurl"].'">';
1420 print '<input type="hidden" name="token" value="'.newToken().'">';
1421 print '<input type="hidden" name="action" value="'.$this->action.'">';
1422 print '<input type="hidden" name="actionbis" value="add_message">';
1423 print '<input type="hidden" name="backtopage" value="'.$this->backtopage.'">';
1424 if (!empty($this->trackid)) {
1425 print '<input type="hidden" name="trackid" value="'.$this->trackid.'">';
1426 } else {
1427 print '<input type="hidden" name="trackid" value="'.(empty($this->track_id) ? '' : $this->track_id).'">';
1428 $keytoavoidconflict = empty($this->track_id) ? '' : '-'.$this->track_id; // track_id instead of trackid
1429 }
1430 foreach ($this->param as $key => $value) {
1431 print '<input type="hidden" name="'.$key.'" value="'.$value.'">';
1432 }
1433
1434 // Get message template
1435 $model_id = 0;
1436 if (array_key_exists('models_id', $this->param)) {
1437 $model_id = $this->param["models_id"];
1438 $arraydefaultmessage = $formmail->getEMailTemplate($this->db, $this->param["models"], $user, $outputlangs, $model_id);
1439 }
1440
1441 $result = $formmail->fetchAllEMailTemplate(!empty($this->param["models"]) ? $this->param["models"] : "", $user, $outputlangs);
1442 if ($result < 0) {
1443 setEventMessages($this->error, $this->errors, 'errors');
1444 }
1445 $modelmail_array = array();
1446 foreach ($formmail->lines_model as $line) {
1447 $modelmail_array[$line->id] = $line->label;
1448 }
1449
1450 print '<table class="border" width="'.$width.'">';
1451
1452 // External users can't send message email
1453 if ($user->hasRight("ticket", "write") && !$user->socid) {
1454 $ticketstat = new Ticket($this->db);
1455 $res = $ticketstat->fetch('', '', $this->track_id);
1456
1457 print '<tr><td></td><td>';
1458 $checkbox_selected = (GETPOST('send_email') == "1" ? ' checked' : (getDolGlobalInt('TICKETS_MESSAGE_FORCE_MAIL') ? 'checked' : ''));
1459 print '<input type="checkbox" name="send_email" value="1" id="send_msg_email" '.$checkbox_selected.'/> ';
1460 print '<label for="send_msg_email">'.$langs->trans('SendMessageByEmail').'</label>';
1461 $texttooltip = $langs->trans("TicketMessageSendEmailHelp");
1462 if (!getDolGlobalString('TICKET_SEND_PRIVATE_EMAIL')) {
1463 $texttooltip .= ' '.$langs->trans("TicketMessageSendEmailHelp2b");
1464 } else {
1465 $texttooltip .= ' '.$langs->trans("TicketMessageSendEmailHelp2a", '{s1}');
1466 }
1467 $texttooltip = str_replace('{s1}', $langs->trans('MarkMessageAsPrivate'), $texttooltip);
1468 print ' '.$form->textwithpicto('', $texttooltip, 1, 'help');
1469 print '</td></tr>';
1470
1471 // Private message (not visible by customer/external user)
1472 if (!$user->socid) {
1473 print '<tr><td></td><td>';
1474 $checkbox_selected = (GETPOST('private_message', 'alpha') == "1" ? ' checked' : '');
1475 print '<input type="checkbox" name="private_message" value="1" id="private_message" '.$checkbox_selected.'/> ';
1476 print '<label for="private_message">'.$langs->trans('MarkMessageAsPrivate').'</label>';
1477 print ' '.$form->textwithpicto('', $langs->trans("TicketMessagePrivateHelp"), 1, 'help');
1478 print '</td></tr>';
1479 }
1480
1481 // Zone to select its email template
1482 if (count($modelmail_array) > 0) {
1483 print '<tr class="email_line"><td></td><td colspan="2"><div style="padding: 3px 0 3px 0">'."\n";
1484 print $langs->trans('SelectMailModel').': '.$formmail->selectarray('modelmailselected', $modelmail_array, $this->param['models_id'], 1, 0, "", "", 0, 0, 0, '', 'minwidth200');
1485 if ($user->admin) {
1486 print info_admin($langs->trans("YouCanChangeValuesForThisListFromDictionarySetup"), 1);
1487 }
1488 print ' &nbsp; ';
1489 print '<input type="submit" class="button" value="'.$langs->trans('Apply').'" name="modelselected" id="modelselected">';
1490 print '</div></td>';
1491 }
1492 // Subject/topic
1493 $topic = "";
1494 foreach ($formmail->lines_model as $line) {
1495 if (!empty($this->substit) && $this->param['models_id'] == $line->id) {
1496 $topic = make_substitutions($line->topic, $this->substit);
1497 break;
1498 }
1499 }
1500 print '<tr class="email_line"><td>'.$langs->trans('Subject').'</td>';
1501 if (empty($topic)) {
1502 print '<td><input type="text" class="text minwidth500" name="subject" value="['.getDolGlobalString('MAIN_INFO_SOCIETE_NOM').' - '.$langs->trans("Ticket").' '.$ticketstat->ref.'] '.$langs->trans('TicketNewMessage').'" />';
1503 } else {
1504 print '<td><input type="text" class="text minwidth500" name="subject" value="['.getDolGlobalString('MAIN_INFO_SOCIETE_NOM').' - '.$langs->trans("Ticket").' '.$ticketstat->ref.'] '.$topic.'" />';
1505 }
1506 print '</td></tr>';
1507
1508 // Recipients / adressed-to
1509 print '<tr class="email_line"><td>'.$langs->trans('MailRecipients');
1510 print ' '.$form->textwithpicto('', $langs->trans("TicketMessageRecipientsHelp"), 1, 'help');
1511 print '</td><td>';
1512 if ($res) {
1513 // Retrieve email of all contacts (internal and external)
1514 $contacts = $ticketstat->getInfosTicketInternalContact(1);
1515 $contacts = array_merge($contacts, $ticketstat->getInfosTicketExternalContact(1));
1516
1517 $sendto = array();
1518
1519 // Build array to display recipient list
1520 if (is_array($contacts) && count($contacts) > 0) {
1521 foreach ($contacts as $key => $info_sendto) {
1522 if ($info_sendto['email'] != '') {
1523 $sendto[] = dol_escape_htmltag(trim($info_sendto['firstname']." ".$info_sendto['lastname'])." <".$info_sendto['email'].">").' <small class="opacitymedium">('.dol_escape_htmltag($info_sendto['libelle']).")</small>";
1524 }
1525 }
1526 }
1527
1528 if ($ticketstat->origin_email && !in_array($ticketstat->origin_email, $sendto)) {
1529 $sendto[] = dol_escape_htmltag($ticketstat->origin_email).' <small class="opacitymedium">('.$langs->trans("TicketEmailOriginIssuer").")</small>";
1530 }
1531
1532 if ($ticketstat->fk_soc > 0) {
1533 $ticketstat->socid = $ticketstat->fk_soc;
1534 $ticketstat->fetch_thirdparty();
1535
1536 if (!empty($ticketstat->thirdparty->email) && !in_array($ticketstat->thirdparty->email, $sendto)) {
1537 $sendto[] = $ticketstat->thirdparty->email.' <small class="opacitymedium">('.$langs->trans('Customer').')</small>';
1538 }
1539 }
1540
1541 if (getDolGlobalInt('TICKET_NOTIFICATION_ALSO_MAIN_ADDRESS')) {
1542 $sendto[] = getDolGlobalString('TICKET_NOTIFICATION_EMAIL_TO').' <small class="opacitymedium">(generic email)</small>';
1543 }
1544
1545 // Print recipient list
1546 if (is_array($sendto) && count($sendto) > 0) {
1547 print img_picto('', 'email', 'class="pictofixedwidth"');
1548 print implode(', ', $sendto);
1549 } else {
1550 print '<div class="warning">'.$langs->trans('WarningNoEMailsAdded').' '.$langs->trans('TicketGoIntoContactTab').'</div>';
1551 }
1552 }
1553 print '</td></tr>';
1554 }
1555
1556 $uselocalbrowser = false;
1557
1558 // Intro
1559 // External users can't send message email
1560 /*
1561 if ($user->rights->ticket->write && !$user->socid && !empty($conf->global->TICKET_MESSAGE_MAIL_INTRO)) {
1562 $mail_intro = GETPOST('mail_intro') ? GETPOST('mail_intro') : $conf->global->TICKET_MESSAGE_MAIL_INTRO;
1563 print '<tr class="email_line"><td><label for="mail_intro">';
1564 print $form->textwithpicto($langs->trans("TicketMessageMailIntro"), $langs->trans("TicketMessageMailIntroHelp"), 1, 'help');
1565 print '</label>';
1566
1567 print '</td><td>';
1568 include_once DOL_DOCUMENT_ROOT.'/core/class/doleditor.class.php';
1569
1570 $doleditor = new DolEditor('mail_intro', $mail_intro, '100%', 90, 'dolibarr_details', '', false, $uselocalbrowser, getDolGlobalInt('FCKEDITOR_ENABLE_TICKET'), ROWS_2, 70);
1571
1572 $doleditor->Create();
1573 print '</td></tr>';
1574 }
1575 */
1576
1577 // Attached files
1578 if (!empty($this->withfile)) {
1579 $out = '<tr>';
1580 $out .= '<td>'.$langs->trans("MailFile").'</td>';
1581 $out .= '<td>';
1582 // TODO Trick to have param removedfile containing nb of image to delete. But this does not works without javascript
1583 $out .= '<input type="hidden" class="removedfilehidden" name="removedfile" value="">'."\n";
1584 $out .= '<script nonce="'.getNonce().'" type="text/javascript">';
1585 $out .= 'jQuery(document).ready(function () {';
1586 $out .= ' jQuery("#'.$addfileaction.'").prop("disabled", true);';
1587 $out .= ' jQuery("#addedfile").on("change", function() {';
1588 $out .= ' if (jQuery(this).val().length) {';
1589 $out .= ' jQuery("#'.$addfileaction.'").prop("disabled", false);';
1590 $out .= ' } else {';
1591 $out .= ' jQuery("#'.$addfileaction.'").prop("disabled", true);';
1592 $out .= ' }';
1593 $out .= ' });';
1594 $out .= ' jQuery(".removedfile").click(function() {';
1595 $out .= ' jQuery(".removedfilehidden").val(jQuery(this).val());';
1596 $out .= ' });';
1597 $out .= '})';
1598 $out .= '</script>'."\n";
1599
1600 if (count($listofpaths)) {
1601 foreach ($listofpaths as $key => $val) {
1602 $out .= '<div id="attachfile_'.$key.'">';
1603 $out .= img_mime($listofnames[$key]).' '.$listofnames[$key];
1604 if (!$this->withfilereadonly) {
1605 $out .= ' <input type="image" style="border: 0px;" src="'.DOL_URL_ROOT.'/theme/'.$conf->theme.'/img/delete.png" value="'.($key + 1).'" class="removedfile reposition" id="removedfile_'.$key.'" name="removedfile_'.$key.'" />';
1606 }
1607 $out .= '<br></div>';
1608 }
1609 } else {
1610 //$out .= $langs->trans("NoAttachedFiles").'<br>';
1611 }
1612 if ($this->withfile == 2) { // Can add other files
1613 $out .= '<input type="file" class="flat" id="addedfile" name="addedfile" value="'.$langs->trans("Upload").'" />';
1614 $out .= ' ';
1615 $out .= '<input type="submit" class="button smallpaddingimp reposition" id="'.$addfileaction.'" name="'.$addfileaction.'" value="'.$langs->trans("MailingAddFile").'" />';
1616 }
1617 $out .= "</td></tr>\n";
1618
1619 print $out;
1620 }
1621
1622 // MESSAGE
1623
1624 $defaultmessage = "";
1625 if (is_object($arraydefaultmessage) && $arraydefaultmessage->content) {
1626 $defaultmessage = $arraydefaultmessage->content;
1627 }
1628 $defaultmessage = str_replace('\n', "\n", $defaultmessage);
1629
1630 // Deal with format differences between message and signature (text / HTML)
1631 if (dol_textishtml($defaultmessage) && !dol_textishtml($this->substit['__USER_SIGNATURE__'])) {
1632 $this->substit['__USER_SIGNATURE__'] = dol_nl2br($this->substit['__USER_SIGNATURE__']);
1633 } elseif (!dol_textishtml($defaultmessage) && isset($this->substit['__USER_SIGNATURE__']) && dol_textishtml($this->substit['__USER_SIGNATURE__'])) {
1634 $defaultmessage = dol_nl2br($defaultmessage);
1635 }
1636 if (GETPOSTISSET("message") && !GETPOST('modelselected')) {
1637 $defaultmessage = GETPOST('message', 'restricthtml');
1638 } else {
1639 $defaultmessage = make_substitutions($defaultmessage, $this->substit);
1640 // Clean first \n and br (to avoid empty line when CONTACTCIVNAME is empty)
1641 $defaultmessage = preg_replace("/^(<br>)+/", "", $defaultmessage);
1642 $defaultmessage = preg_replace("/^\n+/", "", $defaultmessage);
1643 }
1644
1645 print '<tr><td colspan="2"><label for="message"><span class="fieldrequired">'.$langs->trans("Message").'</span>';
1646 if ($user->hasRight("ticket", "write") && !$user->socid) {
1647 $texttooltip = $langs->trans("TicketMessageHelp");
1648 if (getDolGlobalString('TICKET_MESSAGE_MAIL_INTRO') || getDolGlobalString('TICKET_MESSAGE_MAIL_SIGNATURE')) {
1649 $texttooltip .= '<br><br>'.$langs->trans("ForEmailMessageWillBeCompletedWith").'...';
1650 }
1651 if (getDolGlobalString('TICKET_MESSAGE_MAIL_INTRO')) {
1652 $texttooltip .= '<br><u>'.$langs->trans("TicketMessageMailIntro").'</u><br>'.getDolGlobalString('TICKET_MESSAGE_MAIL_INTRO');
1653 }
1654 if (getDolGlobalString('TICKET_MESSAGE_MAIL_SIGNATURE')) {
1655 $texttooltip .= '<br><br><u>'.$langs->trans("TicketMessageMailFooter").'</u><br>'.getDolGlobalString('TICKET_MESSAGE_MAIL_SIGNATURE');
1656 }
1657 print $form->textwithpicto('', $texttooltip, 1, 'help');
1658 }
1659 print '</label></td></tr>';
1660
1661
1662 print '<tr><td colspan="2">';
1663 //$toolbarname = 'dolibarr_details';
1664 $toolbarname = 'dolibarr_notes';
1665 include_once DOL_DOCUMENT_ROOT.'/core/class/doleditor.class.php';
1666 $doleditor = new DolEditor('message', $defaultmessage, '100%', 200, $toolbarname, '', false, $uselocalbrowser, getDolGlobalInt('FCKEDITOR_ENABLE_TICKET'), ROWS_5, '90%');
1667 $doleditor->Create();
1668 print '</td></tr>';
1669
1670 // Footer
1671 // External users can't send message email
1672 /*if ($user->rights->ticket->write && !$user->socid && !empty($conf->global->TICKET_MESSAGE_MAIL_SIGNATURE)) {
1673 $mail_signature = GETPOST('mail_signature') ? GETPOST('mail_signature') : $conf->global->TICKET_MESSAGE_MAIL_SIGNATURE;
1674 print '<tr class="email_line"><td><label for="mail_intro">'.$langs->trans("TicketMessageMailFooter").'</label>';
1675 print $form->textwithpicto('', $langs->trans("TicketMessageMailFooterHelp"), 1, 'help');
1676 print '</td><td>';
1677 include_once DOL_DOCUMENT_ROOT.'/core/class/doleditor.class.php';
1678 $doleditor = new DolEditor('mail_signature', $mail_signature, '100%', 90, 'dolibarr_details', '', false, $uselocalbrowser, getDolGlobalInt('FCKEDITOR_ENABLE_SOCIETE'), ROWS_2, 70);
1679 $doleditor->Create();
1680 print '</td></tr>';
1681 }
1682 */
1683
1684 print '</table>';
1685
1686 print '<br><center>';
1687 print '<input type="submit" class="button" name="btn_add_message" value="'.$langs->trans("Add").'"';
1688 // Add a javascript test to avoid to forget to submit file before sending email
1689 if ($this->withfile == 2 && !empty($conf->use_javascript_ajax)) {
1690 print ' onClick="if (document.ticket.addedfile.value != \'\') { alert(\''.dol_escape_js($langs->trans("FileWasNotUploaded")).'\'); return false; } else { return true; }"';
1691 }
1692 print ' />';
1693 if (!empty($this->withcancel)) {
1694 print " &nbsp; &nbsp; ";
1695 print '<input class="button button-cancel" type="submit" name="cancel" value="'.$langs->trans("Cancel").'">';
1696 }
1697 print "</center>\n";
1698
1699 print '<input type="hidden" name="page_y">'."\n";
1700
1701 print "</form><br>\n";
1702
1703 // Disable enter key if option MAIN_MAILFORM_DISABLE_ENTERKEY is set
1704 if (getDolGlobalString('MAIN_MAILFORM_DISABLE_ENTERKEY')) {
1705 print '<script type="text/javascript">';
1706 print 'jQuery(document).ready(function () {';
1707 print ' $(document).on("keypress", \'#ticket\', function (e) { /* Note this is called at every key pressed ! */
1708 var code = e.keyCode || e.which;
1709 if (code == 13) {
1710 console.log("Enter was intercepted and blocked");
1711 e.preventDefault();
1712 return false;
1713 }
1714 });';
1715 print '})';
1716 print '</script>';
1717 }
1718
1719 print "<!-- End form TICKET -->\n";
1720 }
1721}
ajax_combobox
ajax_combobox($htmlname, $events=array(), $minLengthToAutocomplete=0, $forcefocus=0, $widthTypeOfAutocomplete='resolve', $idforemptyvalue='-1', $morecss='')
Convert a html select field into an ajax combobox.
Definition ajax.lib.php:455
Contact
Class to manage contact/addresses.
Definition contact.class.php:43
DolEditor
Class to manage a WYSIWYG editor.
Definition doleditor.class.php:31
ExtraFields
Class to manage standard extra fields.
Definition extrafields.class.php:41
FormCompany
Class to build HTML component for third parties management Only common components are here.
Definition html.formcompany.class.php:41
FormContract
Class to manage generation of HTML components for contract module.
Definition html.formcontract.class.php:29
Form
Class to manage generation of HTML components Only common components must be here.
Definition html.form.class.php:55
FormMail
Classe permettant la generation du formulaire html d'envoi de mail unitaire Usage: $formail = new For...
Definition html.formmail.class.php:41
FormProjets
Class to manage building of HTML components.
Definition html.formprojet.class.php:32
FormTicket\selectGroupTickets
selectGroupTickets($selected='', $htmlname='ticketcategory', $filtertype='', $format=0, $empty=0, $noadmininfo=0, $maxlength=0, $morecss='', $use_multilevel=0, $outputlangs=null)
Return html list of ticket anaytic codes.
Definition html.formticket.class.php:812
FormTicket\selectSeveritiesTickets
selectSeveritiesTickets($selected='', $htmlname='ticketseverity', $filtertype='', $format=0, $empty=0, $noadmininfo=0, $maxlength=0, $morecss='')
Return html list of ticket severitys (priorities)
Definition html.formticket.class.php:1160
FormTicket\showMessageForm
showMessageForm($width='40%')
Show the form to add message on ticket.
Definition html.formticket.class.php:1284
FormTicket\selectTypesTickets
selectTypesTickets($selected='', $htmlname='tickettype', $filtertype='', $format=0, $empty=0, $noadmininfo=0, $maxlength=0, $morecss='', $multiselect=0)
Return html list of tickets type.
Definition html.formticket.class.php:713
FormTicket\__construct
__construct($db)
Constructor.
Definition html.formticket.class.php:130
FormTicket\showForm
showForm($withdolfichehead=0, $mode='edit', $public=0, Contact $with_contact=null, $action='')
Show the form to input ticket.
Definition html.formticket.class.php:162
FormTicket\clear_attached_files
clear_attached_files()
Clear list of attached files in send mail form (also stored in session)
Definition html.formticket.class.php:1255
Societe
Class to manage third parties objects (customers, suppliers, prospects...)
Definition societe.class.php:53
Translate
Class to manage translations.
Definition translate.class.php:31
User
Class to manage Dolibarr users.
Definition user.class.php:48
dol_delete_dir_recursive
dol_delete_dir_recursive($dir, $count=0, $nophperrors=0, $onlysub=0, &$countdeleted=0, $indexdatabase=1, $nolog=0)
Remove a directory $dir and its subdirectories (or only files and subdirectories)
Definition files.lib.php:1509
dol_mimetype
dol_mimetype($file, $default='application/octet-stream', $mode=0)
Return MIME type of a file from its name with extension.
Definition functions.lib.php:10958
dol_get_fiche_head
dol_get_fiche_head($links=array(), $active='', $title='', $notab=0, $picto='', $pictoisfullpath=0, $morehtmlright='', $morecss='', $limittoshow=0, $moretabssuffix='', $dragdropfile=0)
Show tabs of a record.
Definition functions.lib.php:2112
dol_print_error
dol_print_error($db='', $error='', $errors=null)
Displays error message system with all the information to facilitate the diagnosis and the escalation...
Definition functions.lib.php:5372
dol_get_fiche_end
dol_get_fiche_end($notab=0)
Return tab footer of a card.
Definition functions.lib.php:2311
dol_nl2br
dol_nl2br($stringtoencode, $nl2brmode=0, $forxml=false)
Replace CRLF in string with a HTML BR tag.
Definition functions.lib.php:7641
img_mime
img_mime($file, $titlealt='', $morecss='')
Show MIME img of a file.
Definition functions.lib.php:5254
getDolGlobalInt
getDolGlobalInt($key, $default=0)
Return a Dolibarr global constant int value.
Definition functions.lib.php:165
img_picto
img_picto($titlealt, $picto, $moreatt='', $pictoisfullpath=false, $srconly=0, $notitle=0, $alt='', $morecss='', $marginleftonlyshort=2)
Show picto whatever it's its name (generic function)
Definition functions.lib.php:4383
dol_escape_js
dol_escape_js($stringtoescape, $mode=0, $noescapebackslashn=0)
Returns text escaped for inclusion into javascript code.
Definition functions.lib.php:1566
dol_include_once
if(!function_exists( 'dol_getprefix')) dol_include_once($relpath, $classname='')
Make an include_once using default root and alternate root if it fails.
Definition functions.lib.php:1147
make_substitutions
make_substitutions($text, $substitutionarray, $outputlangs=null, $converttextinhtmlifnecessary=0)
Make substitution into a text string, replacing keys with vals from $substitutionarray (oldval=>newva...
Definition functions.lib.php:8765
dol_textishtml
dol_textishtml($msg, $option=0)
Return if a text is a html content.
Definition functions.lib.php:8043
GETPOST
GETPOST($paramname, $check='alphanohtml', $method=0, $filter=null, $options=null, $noreplace=0)
Return value of a param into GET or POST supervariable.
Definition functions.lib.php:621
info_admin
info_admin($text, $infoonimgalt=0, $nodiv=0, $admin='1', $morecss='hideonsmartphone', $textfordropdown='')
Show information for admin users or standard users.
Definition functions.lib.php:5328
setEventMessages
setEventMessages($mesg, $mesgs, $style='mesgs', $messagekey='', $noduplicate=0)
Set event messages in dol_events session object.
Definition functions.lib.php:9134
dol_buildpath
dol_buildpath($path, $type=0, $returnemptyifnotfound=0)
Return path of url or filesystem.
Definition functions.lib.php:1176
dol_trunc
dol_trunc($string, $size=40, $trunc='right', $stringencoding='UTF-8', $nodot=0, $display=0)
Truncate a string to a particular length adding '…' if string larger than length.
Definition functions.lib.php:4265
getDolGlobalString
getDolGlobalString($key, $default='')
Return dolibarr global constant string value.
Definition functions.lib.php:151
dol_syslog
dol_syslog($message, $level=LOG_INFO, $ident=0, $suffixinfilename='', $restricttologhandler='', $logcontext=null)
Write log message into outputs.
Definition functions.lib.php:1873
dol_escape_htmltag
dol_escape_htmltag($stringtoescape, $keepb=0, $keepn=0, $noescapetags='', $escapeonlyhtmltags=0, $cleanalsojavascript=0)
Returns text escaped for inclusion in HTML alt or title or value tags, or into values of HTML input f...
Definition functions.lib.php:1728
button
ui dialog ui datepicker calendar ui widget content ui state ui datepicker calendar ui widget header ui state ui datepicker calendar ui button
0 = Do not include form tag and submit button -1 = Do not include form tag but include submit button
Definition style.css.php:5284
Ticket
Class to generate the form for creating a new ticket.
Definition html.formticket.class.php:33
type
if(preg_match('/crypted:/i', $dolibarr_main_db_pass)||!empty($dolibarr_main_db_encrypted_pass)) $conf db type
Definition repair.php:121
getMaxFileSizeArray
getMaxFileSizeArray()
Return the max allowed for file upload.
Definition security.lib.php:1258
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