dolibarr 18.0.6
card.php
Go to the documentation of this file.
1<?php
2/* Copyright (C) 2013-2016 Jean-François FERRY <hello@librethic.io>
3 * Copyright (C) 2016 Christophe Battarel <christophe@altairis.fr>
4 * Copyright (C) 2018 Laurent Destailleur <eldy@users.sourceforge.net>
5 * Copyright (C) 2021 Frédéric France <frederic.france@netlogic.fr>
6 * Copyright (C) 2021 Alexandre Spangaro <aspangaro@open-dsi.fr>
7 * Copyright (C) 2022 Charlene Benke <charlene@patas-monkey.com>
8 * Copyright (C) 2023 Benjamin Falière <benjamin.faliere@altairis.fr>
9 *
10 * This program is free software; you can redistribute it and/or modify
11 * it under the terms of the GNU General Public License as published by
12 * the Free Software Foundation; either version 3 of the License, or
13 * (at your option) any later version.
14 *
15 * This program is distributed in the hope that it will be useful,
16 * but WITHOUT ANY WARRANTY; without even the implied warranty of
17 * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
18 * GNU General Public License for more details.
19 *
20 * You should have received a copy of the GNU General Public License
21 * along with this program. If not, see <https://www.gnu.org/licenses/>.
22 */
23
29// Load Dolibarr environment
30require '../main.inc.php';
31require_once DOL_DOCUMENT_ROOT.'/ticket/class/actions_ticket.class.php';
32require_once DOL_DOCUMENT_ROOT.'/core/class/html.formticket.class.php';
33require_once DOL_DOCUMENT_ROOT.'/core/lib/ticket.lib.php';
34require_once DOL_DOCUMENT_ROOT.'/core/lib/date.lib.php';
35require_once DOL_DOCUMENT_ROOT.'/core/lib/company.lib.php';
36require_once DOL_DOCUMENT_ROOT.'/core/class/extrafields.class.php';
37require_once DOL_DOCUMENT_ROOT.'/contact/class/contact.class.php';
38require_once DOL_DOCUMENT_ROOT.'/categories/class/categorie.class.php';
39if (isModEnabled('project')) {
40 include_once DOL_DOCUMENT_ROOT.'/projet/class/project.class.php';
41 include_once DOL_DOCUMENT_ROOT.'/core/class/html.formprojet.class.php';
42 include_once DOL_DOCUMENT_ROOT.'/core/lib/project.lib.php';
43}
44if (isModEnabled('contrat')) {
45 include_once DOL_DOCUMENT_ROOT.'/core/lib/contract.lib.php';
46 include_once DOL_DOCUMENT_ROOT.'/contrat/class/contrat.class.php';
47 include_once DOL_DOCUMENT_ROOT.'/core/class/html.formcontract.class.php';
48}
49
50// Load translation files required by the page
51$langs->loadLangs(array("companies", "other", "ticket"));
52
53// Get parameters
54$id = GETPOST('id', 'int');
55$socid = GETPOST('socid', 'int');
56$track_id = GETPOST('track_id', 'alpha', 3);
57$ref = GETPOST('ref', 'alpha');
58$projectid = GETPOST('projectid', 'int');
59$cancel = GETPOST('cancel', 'alpha');
60$action = GETPOST('action', 'aZ09');
61$backtopage = GETPOST('backtopage', 'alpha');
62$backtopageforcancel = GETPOST('backtopageforcancel', 'alpha');
63$contactid = GETPOST('contactid', 'int');
64
65$notifyTiers = GETPOST("notify_tiers_at_create", 'alpha');
66
67$sortfield = GETPOST('sortfield', 'aZ09comma') ? GETPOST('sortfield', 'aZ09comma') : "a.datep";
68$sortorder = GETPOST('sortorder', 'aZ09comma') ? GETPOST('sortorder', 'aZ09comma') : "desc";
69
70if (GETPOST('actioncode', 'array')) {
71 $actioncode = GETPOST('actioncode', 'array', 3);
72 if (!count($actioncode)) {
73 $actioncode = '0';
74 }
75} else {
76 $actioncode = GETPOST("actioncode", "alpha", 3) ?GETPOST("actioncode", "alpha", 3) : (GETPOST("actioncode") == '0' ? '0' : getDolGlobalString('AGENDA_DEFAULT_FILTER_TYPE_FOR_OBJECT'));
77}
78$search_rowid = GETPOST('search_rowid');
79$search_agenda_label = GETPOST('search_agenda_label');
80
81// Initialize technical object to manage hooks of ticket. Note that conf->hooks_modules contains array array
82$hookmanager->initHooks(array('ticketcard', 'globalcard'));
83
84$object = new Ticket($db);
85$extrafields = new ExtraFields($db);
86
87// Fetch optionals attributes and labels
88$extrafields->fetch_name_optionals_label($object->table_element);
89
90$search_array_options = $extrafields->getOptionalsFromPost($object->table_element, '', 'search_');
91
92// Initialize array of search criterias
93$search_all = GETPOST("search_all", 'alpha');
94$search = array();
95foreach ($object->fields as $key => $val) {
96 if (GETPOST('search_'.$key, 'alpha')) {
97 $search[$key] = GETPOST('search_'.$key, 'alpha');
98 }
99}
100
101if (empty($action) && empty($id) && empty($ref)) {
102 $action = 'view';
103}
104
105//Select mail models is same action as add_message
106if (GETPOST('modelselected', 'alpha')) {
107 $action = 'presend';
108}
109
110// Load object
111//include DOL_DOCUMENT_ROOT.'/core/actions_fetchobject.inc.php'; // Must be include, not include_once // Must be include, not include_once. Include fetch and fetch_thirdparty but not fetch_optionals
112if ($id || $track_id || $ref) {
113 $res = $object->fetch($id, $ref, $track_id);
114 if ($res >= 0) {
115 $id = $object->id;
116 $track_id = $object->track_id;
117 }
118}
119
120$now = dol_now();
121
122$actionobject = new ActionsTicket($db);
123
124// Store current page url
125$url_page_current = DOL_URL_ROOT.'/ticket/card.php';
126
127// Security check - Protection if external user
128if ($user->socid > 0) $socid = $user->socid;
129$result = restrictedArea($user, 'ticket', $object->id);
130
131$triggermodname = 'TICKET_MODIFY';
132$permissiontoread = $user->hasRight('ticket', 'read');
133$permissiontoadd = $user->hasRight('ticket', 'write');
134$permissiontodelete = $user->hasRight('ticket', 'delete');
135
136$upload_dir = $conf->ticket->dir_output;
137
138
139
140/*
141 * Actions
142 */
143
144$parameters = array();
145$reshook = $hookmanager->executeHooks('doActions', $parameters, $object, $action); // Note that $action and $object may have been modified by some hooks
146if ($reshook < 0) {
147 setEventMessages($hookmanager->error, $hookmanager->errors, 'errors');
148}
149
150$error = 0;
151if (empty($reshook)) {
152 // Purge search criteria
153 if (GETPOST('button_removefilter_x', 'alpha') || GETPOST('button_removefilter.x', 'alpha') || GETPOST('button_removefilter', 'alpha')) { // All test are required to be compatible with all browsers{
154 $actioncode = '';
155 $search_agenda_label = '';
156 }
157
158 $backurlforlist = DOL_URL_ROOT.'/ticket/list.php';
159
160 if (empty($backtopage) || ($cancel && empty($id))) {
161 if (empty($backtopage) || ($cancel && strpos($backtopage, '__ID__'))) {
162 if (empty($id) && (($action != 'add' && $action != 'create') || $cancel)) {
163 $backtopage = $backurlforlist;
164 } else {
165 $backtopage = DOL_URL_ROOT.'/ticket/card.php?id='.((!empty($id) && $id > 0) ? $id : '__ID__');
166 }
167 }
168 }
169
170 if ($cancel) {
171 if (!empty($backtopageforcancel)) {
172 header("Location: ".$backtopageforcancel);
173 exit;
174 } elseif (!empty($backtopage)) {
175 header("Location: ".$backtopage);
176 exit;
177 }
178 $action = 'view';
179 }
180
181 // Action to add an action (not a message)
182 if (GETPOST('save', 'alpha') && $permissiontoadd) {
183 $error = 0;
184
185 if (!GETPOST("type_code", 'alpha')) {
186 $error++;
187 setEventMessages($langs->trans("ErrorFieldRequired", $langs->transnoentities("TicketTypeRequest")), null, 'errors');
188 $action = 'create';
189 } elseif (!GETPOST("category_code", 'alpha')) {
190 $error++;
191 setEventMessages($langs->trans("ErrorFieldRequired", $langs->transnoentities("TicketCategory")), null, 'errors');
192 $action = 'create';
193 } elseif (!GETPOST("severity_code", 'alpha')) {
194 $error++;
195 setEventMessages($langs->trans("ErrorFieldRequired", $langs->transnoentities("TicketSeverity")), null, 'errors');
196 $action = 'create';
197 } elseif (!GETPOST("subject", 'alphanohtml')) {
198 $error++;
199 setEventMessages($langs->trans("ErrorFieldRequired", $langs->transnoentities("Subject")), null, 'errors');
200 $action = 'create';
201 } elseif (!GETPOST("message", 'restricthtml')) {
202 $error++;
203 setEventMessages($langs->trans("ErrorFieldRequired", $langs->transnoentities("Message")), null, 'errors');
204 $action = 'create';
205 }
206 $ret = $extrafields->setOptionalsFromPost(null, $object);
207 if ($ret < 0) {
208 $error++;
209 }
210
211 if (!$error) {
212 $db->begin();
213
214 $getRef = GETPOST("ref", 'alphanohtml');
215 $refcheck_object = new Ticket($db);
216 if ($refcheck_object->fetch('', $getRef) > 0) {
217 $object->ref = $object->getDefaultRef();
218 $object->track_id = null;
219 setEventMessage($langs->trans('TicketRefAlreadyUsed', $getRef, $object->ref));
220 } else {
221 $object->ref = $getRef;
222 }
223
224 $object->fk_soc = GETPOST("socid", 'int') > 0 ? GETPOST("socid", 'int') : 0;
225 $object->subject = GETPOST("subject", 'alphanohtml');
226 $object->message = GETPOST("message", 'restricthtml');
227
228 $object->type_code = GETPOST("type_code", 'alpha');
229 $object->type_label = $langs->trans($langs->getLabelFromKey($db, $object->type_code, 'c_ticket_type', 'code', 'label'));
230 $object->category_code = GETPOST("category_code", 'alpha');
231 $object->category_label = $langs->trans($langs->getLabelFromKey($db, $object->category_code, 'c_ticket_category', 'code', 'label'));
232 $object->severity_code = GETPOST("severity_code", 'alpha');
233 $object->severity_label = $langs->trans($langs->getLabelFromKey($db, $object->severity_code, 'c_ticket_severity', 'code', 'label'));
234 $object->email_from = $user->email;
235 $notifyTiers = GETPOST("notify_tiers_at_create", 'alpha');
236 $object->notify_tiers_at_create = empty($notifyTiers) ? 0 : 1;
237 $fk_user_assign = GETPOST("fk_user_assign", 'int');
238 if ($fk_user_assign > 0) {
239 $object->fk_user_assign = $fk_user_assign;
240 $object->status = $object::STATUS_ASSIGNED;
241 }
242
243 $object->fk_project = $projectid;
244
245 $id = $object->create($user);
246 if ($id <= 0) {
247 $error++;
248 setEventMessages($object->error, $object->errors, 'errors');
249 $action = 'create';
250 }
251
252 if (!$error) {
253 // Add contact
254 $contactid = GETPOST('contactid', 'int');
255 $type_contact = GETPOST("type", 'alpha');
256
257 // Category association
258 $categories = GETPOST('categories', 'array');
259 $object->setCategories($categories);
260
261 if ($contactid > 0 && $type_contact) {
262 $typeid = (GETPOST('typecontact') ? GETPOST('typecontact') : GETPOST('type'));
263 $result = $object->add_contact($contactid, $typeid, 'external');
264 }
265
266 // Link ticket to project
267 if (GETPOST('origin', 'alpha') == 'projet') {
268 $projectid = GETPOST('originid', 'int');
269 } else {
270 $projectid = GETPOST('projectid', 'int');
271 }
272
273 if ($projectid > 0) {
274 $object->setProject($projectid);
275 }
276
277 // Auto mark as read if created from backend
278 if (getDolGlobalString('TICKET_AUTO_READ_WHEN_CREATED_FROM_BACKEND') && $user->rights->ticket->write) {
279 if ( ! $object->markAsRead($user) > 0) {
280 setEventMessages($object->error, $object->errors, 'errors');
281 }
282 }
283
284 // Auto assign user
285 if (getDolGlobalString('TICKET_AUTO_ASSIGN_USER_CREATE')) {
286 $result = $object->assignUser($user, $user->id, 1);
287 $object->add_contact($user->id, "SUPPORTTEC", 'internal');
288 }
289 }
290
291 if (!$error) {
292 // File transfer
293 $object->copyFilesForTicket(''); // trackid is forced to '' because files were uploaded when no id for ticket exists yet and trackid was ''
294 }
295
296 if (!$error) {
297 $db->commit();
298
299 if (!empty($backtopage)) {
300 if (empty($id)) {
301 $url = $backtopage;
302 } else {
303 $url = 'card.php?track_id='.urlencode($object->track_id);
304 }
305 } else {
306 $url = 'card.php?track_id='.urlencode($object->track_id);
307 }
308
309 header("Location: ".$url);
310 exit;
311 } else {
312 $db->rollback();
313 setEventMessages($object->error, $object->errors, 'errors');
314 }
315 } else {
316 setEventMessages($object->error, $object->errors, 'errors');
317 $action = 'create';
318 }
319 }
320
321 if ($action == 'update' && $permissiontoadd && $object->status < Ticket::STATUS_CLOSED) {
322 $error = 0;
323
324 $ret = $object->fetch(GETPOST('id', 'int'), GETPOST('ref', 'alpha'), GETPOST('track_id', 'alpha'));
325 if ($ret < 0) {
326 $error++;
327 array_push($object->errors, $langs->trans('ErrorTicketIsNotValid'));
328 }
329
330 // check fields
331 if (!$error) {
332 if (!GETPOST('subject', 'alpha')) {
333 $error++;
334 array_push($object->errors, $langs->trans('ErrorFieldRequired', $langs->transnoentities('Subject')));
335 }
336 $ret = $extrafields->setOptionalsFromPost(null, $object);
337 if ($ret < 0) {
338 $error++;
339 }
340 }
341
342 if (!$error) {
343 $db->begin();
344
345 $object->subject = GETPOST('subject', 'alpha');
346 $object->type_code = GETPOST('type_code', 'alpha');
347 $object->category_code = GETPOST('category_code', 'alpha');
348 $object->severity_code = GETPOST('severity_code', 'alpha');
349
350 $ret = $object->update($user);
351 if ($ret > 0) {
352 // Category association
353 $categories = GETPOST('categories', 'array');
354 $object->setCategories($categories);
355 } else {
356 $error++;
357 }
358
359 if ($error) {
360 $db->rollback();
361 } else {
362 $db->commit();
363 }
364 }
365
366 if ($error) {
367 setEventMessages($object->error, $object->errors, 'errors');
368 $action = 'edit';
369 } else {
370 if (!empty($backtopage)) {
371 if (empty($id)) {
372 $url = $backtopage;
373 } else {
374 $url = 'card.php?track_id='.urlencode($object->track_id);
375 }
376 } else {
377 $url = 'card.php?track_id='.urlencode($object->track_id);
378 }
379
380 header('Location: '.$url);
381 exit();
382 }
383 }
384
385 // Mark as Read
386 if ($action == "set_read" && $permissiontoadd) {
387 $object->fetch('', '', GETPOST("track_id", 'alpha'));
388
389 if ($object->markAsRead($user) > 0) {
390 setEventMessages($langs->trans('TicketMarkedAsRead'), null, 'mesgs');
391
392 header("Location: card.php?track_id=".$object->track_id);
393 exit;
394 } else {
395 setEventMessages($object->error, $object->errors, 'errors');
396 }
397 $action = 'view';
398 }
399
400 // Assign to someone
401 if ($action == "assign_user" && GETPOST('btn_assign_user', 'alpha') && $permissiontoadd) {
402 $object->fetch('', '', GETPOST("track_id", 'alpha'));
403 $useroriginassign = $object->fk_user_assign;
404 $usertoassign = GETPOST('fk_user_assign', 'int');
405
406 /*if (! ($usertoassign > 0)) {
407 $error++;
408 array_push($object->errors, $langs->trans("ErrorFieldRequired", $langs->transnoentities("AssignedTo")));
409 $action = 'view';
410 }*/
411
412 if (!$error) {
413 $ret = $object->assignUser($user, $usertoassign);
414 if ($ret < 0) {
415 $error++;
416 }
417 }
418
419 if (!$error) { // Update list of contacts
420 // Si déjà un user assigné on le supprime des contacts
421 if ($useroriginassign > 0) {
422 $internal_contacts = $object->listeContact(-1, 'internal', 0, 'SUPPORTTEC');
423 foreach ($internal_contacts as $key => $contact) {
424 if ($contact['id'] !== $usertoassign) {
425 $result = $object->delete_contact($contact['rowid']);
426 if ($result<0) {
427 $error++;
428 setEventMessages($object->error, $object->errors, 'errors');
429 }
430 }
431 }
432 }
433
434 if ($usertoassign > 0 && $usertoassign!==$useroriginassign) {
435 $result = $object->add_contact($usertoassign, "SUPPORTTEC", 'internal', $notrigger = 0);
436 if ($result<0) {
437 $error++;
438 setEventMessages($object->error, $object->errors, 'errors');
439 }
440 }
441 }
442
443 if (!$error) {
444 // Log action in ticket logs table
445 $object->fetch_user($usertoassign);
446 //$log_action = $langs->trans('TicketLogAssignedTo', $object->user->getFullName($langs));
447
448
449 setEventMessages($langs->trans('TicketAssigned'), null, 'mesgs');
450 header("Location: card.php?track_id=".$object->track_id);
451 exit;
452 } else {
453 array_push($object->errors, $object->error);
454 }
455 $action = 'view';
456 }
457
458 // Action to add a message (private or not, with email or not).
459 // This may also send an email (concatenated with email_intro and email footer if checkbox was selected)
460 if ($action == 'add_message' && GETPOSTISSET('btn_add_message') && $permissiontoread) {
461 $ret = $object->newMessage($user, $action, (GETPOST('private_message', 'alpha') == "on" ? 1 : 0), 0);
462
463 if ($ret > 0) {
464 if (!empty($backtopage)) {
465 $url = $backtopage;
466 } else {
467 $url = 'card.php?track_id='.urlencode($object->track_id);
468 }
469
470 header("Location: ".$url);
471 exit;
472 } else {
473 setEventMessages($object->error, $object->errors, 'errors');
474 $action = 'presend';
475 }
476 }
477
478 if (($action == "confirm_close" || $action == "confirm_abandon") && GETPOST('confirm', 'alpha') == 'yes' && $permissiontoadd) {
479 $object->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha'));
480
481 if ($object->close($user, ($action == "confirm_abandon" ? 1 : 0))) {
482 setEventMessages($langs->trans('TicketMarkedAsClosed'), null, 'mesgs');
483
484 $url = 'card.php?track_id='.GETPOST('track_id', 'alpha');
485 header("Location: ".$url);
486 } else {
487 $action = '';
488 setEventMessages($object->error, $object->errors, 'errors');
489 }
490 }
491
492 if ($action == "confirm_public_close" && GETPOST('confirm', 'alpha') == 'yes' && $permissiontoadd) {
493 $object->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha'));
494 if ($_SESSION['email_customer'] == $object->origin_email || $_SESSION['email_customer'] == $object->thirdparty->email) {
495 $object->close($user);
496
497 // Log action in ticket logs table
498 //$log_action = $langs->trans('TicketLogClosedBy', $_SESSION['email_customer']);
499
500 setEventMessages('<div class="confirm">'.$langs->trans('TicketMarkedAsClosed').'</div>', null, 'mesgs');
501
502 $url = 'card.php?track_id='.GETPOST('track_id', 'alpha');
503 header("Location: ".$url);
504 } else {
505 setEventMessages($object->error, $object->errors, 'errors');
506 $action = '';
507 }
508 }
509
510 if ($action == 'confirm_delete_ticket' && GETPOST('confirm', 'alpha') == "yes" && $permissiontodelete) {
511 if ($object->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha')) >= 0) {
512 if ($object->delete($user) > 0) {
513 setEventMessages('<div class="confirm">'.$langs->trans('TicketDeletedSuccess').'</div>', null, 'mesgs');
514 Header("Location: ".DOL_URL_ROOT."/ticket/list.php");
515 exit;
516 } else {
517 $langs->load("errors");
518 $mesg = '<div class="error">'.$langs->trans($object->error).'</div>';
519 $action = '';
520 }
521 }
522 }
523
524 // Set parent company
525 if ($action == 'set_thirdparty' && $user->rights->ticket->write) {
526 if ($object->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha')) >= 0) {
527 $result = $object->setCustomer(GETPOST('editcustomer', 'int'));
528 $url = $_SERVER["PHP_SELF"].'?track_id='.GETPOST('track_id', 'alpha');
529 header("Location: ".$url);
530 exit();
531 }
532 }
533
534 if ($action == 'set_progression' && $user->rights->ticket->write) {
535 if ($object->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha')) >= 0) {
536 $result = $object->setProgression(GETPOST('progress', 'alpha'));
537
538 $url = 'card.php?track_id='.$object->track_id;
539 header("Location: ".$url);
540 exit();
541 }
542 }
543
544 if ($action == 'set_categories' && $user->rights->ticket->write) {
545 if ($object->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha')) >= 0) {
546 $result = $object->setCategories(GETPOST('categories', 'array'));
547
548 $url = 'card.php?track_id='.$object->track_id;
549 header("Location: ".$url);
550 exit();
551 }
552 }
553
554 if ($action == 'setsubject' && $user->rights->ticket->write) {
555 if ($object->fetch(GETPOST('id', 'int'))) {
556 if ($action == 'setsubject') {
557 $object->subject = GETPOST('subject', 'alphanohtml');
558 }
559
560 if ($action == 'setsubject' && empty($object->subject)) {
561 $error++;
562 setEventMessages($langs->trans("ErrorFieldRequired", $langs->transnoentities("Subject")), null, 'errors');
563 }
564
565 if (!$error) {
566 if ($object->update($user) >= 0) {
567 header("Location: ".$_SERVER['PHP_SELF']."?track_id=".$object->track_id);
568 exit;
569 } else {
570 $error++;
571 setEventMessages($object->error, $object->errors, 'errors');
572 }
573 }
574 }
575 }
576
577 if ($action == 'confirm_reopen' && $user->rights->ticket->manage && !GETPOST('cancel')) {
578 if ($object->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha')) >= 0) {
579 // prevent browser refresh from reopening ticket several times
580 if ($object->status == Ticket::STATUS_CLOSED || $object->status == Ticket::STATUS_CANCELED) {
581 $res = $object->setStatut(Ticket::STATUS_ASSIGNED);
582 if ($res) {
583 // Log action in ticket logs table
584 //$log_action = $langs->trans('TicketLogReopen');
585
586 $url = 'card.php?track_id='.$object->track_id;
587 header("Location: ".$url);
588 exit();
589 } else {
590 $error++;
591 setEventMessages($object->error, $object->errors, 'errors');
592 }
593 }
594 }
595 } elseif ($action == 'classin' && $permissiontoadd) {
596 // Categorisation dans projet
597 if ($object->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha')) >= 0) {
598 $object->setProject($projectid);
599 $url = 'card.php?track_id='.$object->track_id;
600 header("Location: ".$url);
601 exit();
602 }
603 } elseif ($action == 'setcontract' && $permissiontoadd) {
604 // Categorisation dans contrat
605 if ($object->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha')) >= 0) {
606 $object->setContract(GETPOST('contractid', 'int'));
607 $url = 'card.php?track_id='.$object->track_id;
608 header("Location: ".$url);
609 exit();
610 }
611 } elseif ($action == "set_message" && $user->rights->ticket->manage) {
612 if (!GETPOST('cancel')) {
613 $object->fetch('', '', GETPOST('track_id', 'alpha'));
614 $oldvalue_message = $object->message;
615 $fieldtomodify = GETPOST('message_initial', 'restricthtml');
616
617 $object->message = $fieldtomodify;
618 $ret = $object->update($user);
619 if ($ret > 0) {
620 //$log_action = $langs->trans('TicketInitialMessageModified')." \n";
621 // include the Diff class
622 include_once DOL_DOCUMENT_ROOT.'/core/class/utils_diff.class.php';
623 // output the result of comparing two files as plain text
624 //$log_action .= Diff::toString(Diff::compare(strip_tags($oldvalue_message), strip_tags($object->message)));
625
626 setEventMessages($langs->trans('TicketMessageSuccesfullyUpdated'), null, 'mesgs');
627 } else {
628 $error++;
629 setEventMessages($object->error, $object->errors, 'errors');
630 }
631 }
632
633 $action = 'view';
634 } elseif ($action == 'confirm_set_status' && $permissiontoadd && !GETPOST('cancel')) {
635 // Reopen ticket
636 if ($object->fetch(GETPOST('id', 'int'), GETPOST('track_id', 'alpha')) >= 0) {
637 $new_status = GETPOST('new_status', 'int');
638 $old_status = $object->status;
639 $res = $object->setStatut($new_status);
640 if ($res) {
641 // Log action in ticket logs table
642 $log_action = $langs->trans('TicketLogStatusChanged', $langs->transnoentities($object->statuts_short[$old_status]), $langs->transnoentities($object->statuts_short[$new_status]));
643
644 $url = 'card.php?track_id='.$object->track_id;
645 header("Location: ".$url);
646 exit();
647 } else {
648 $error++;
649 setEventMessages($object->error, $object->errors, 'errors');
650 }
651 }
652 }
653
654 // Action to update one extrafield
655 if ($action == "update_extras" && $permissiontoadd) {
656 $object->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha'));
657
658 $ret = $extrafields->setOptionalsFromPost(null, $object, GETPOST('attribute', 'restricthtml'));
659 if ($ret < 0) {
660 $error++;
661 }
662
663 if (!$error) {
664 $result = $object->insertExtraFields(empty($triggermodname) ? '' : $triggermodname, $user);
665 if ($result < 0) {
666 $error++;
667 }
668 }
669
670 if ($error) {
671 setEventMessages($object->error, $object->errors, 'errors');
672 $action = 'edit_extras';
673 } else {
674 setEventMessages($langs->trans('RecordSaved'), null, 'mesgs');
675 $action = 'view';
676 }
677 }
678
679 if ($action == "change_property" && GETPOST('btn_update_ticket_prop', 'alpha') && $permissiontoadd) {
680 $object->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha'));
681
682 $object->type_code = GETPOST('update_value_type', 'aZ09');
683 $object->severity_code = GETPOST('update_value_severity', 'aZ09');
684 $object->category_code = GETPOST('update_value_category', 'aZ09');
685
686 $ret = $object->update($user);
687 if ($ret > 0) {
688 //$log_action = $langs->trans('TicketLogPropertyChanged', $oldvalue_label, $newvalue_label);
689
690 setEventMessages($langs->trans('TicketUpdated'), null, 'mesgs');
691 } else {
692 $error++;
693 setEventMessages($object->error, $object->errors, 'errors');
694 }
695 $action = 'view';
696 }
697
698
699 $permissiondellink = $user->rights->ticket->write;
700 include DOL_DOCUMENT_ROOT.'/core/actions_dellink.inc.php'; // Must be include, not include_once
701
702 // Actions to build doc
703 include DOL_DOCUMENT_ROOT.'/core/actions_builddoc.inc.php';
704 //var_dump($action);exit;
705
706 // Actions to send emails
707 $triggersendname = 'TICKET_SENTBYMAIL';
708 $paramname = 'id';
709 $autocopy = 'MAIN_MAIL_AUTOCOPY_TICKET_TO'; // used to know the automatic BCC to add
710 $trackid = 'tic'.$object->id;
711 include DOL_DOCUMENT_ROOT.'/core/actions_sendmails.inc.php';
712
713 // Set $action to correct value for the case we used presend action to add a message
714 if (GETPOSTISSET('actionbis') && $action == 'presend') {
715 $action = 'presend_addmessage';
716 }
717}
718
719
720/*
721 * View
722 */
723
724$userstat = new User($db);
725$form = new Form($db);
726$formticket = new FormTicket($db);
727if (isModEnabled('project')) {
728 $formproject = new FormProjets($db);
729}
730
731$help_url = 'EN:Module_Ticket|FR:DocumentationModuleTicket';
732
733$title = $actionobject->getTitle($action);
734
735llxHeader('', $title, $help_url);
736
737if ($action == 'create' || $action == 'presend') {
738 $formticket = new FormTicket($db);
739
740 print load_fiche_titre($langs->trans('NewTicket'), '', 'ticket');
741
742 $formticket->trackid = ''; // TODO Use a unique key 'tic' to avoid conflict in upload file feature
743 $formticket->withfromsocid = $socid ? $socid : $user->socid;
744 $formticket->withfromcontactid = $contactid ? $contactid : '';
745 $formticket->withtitletopic = 1;
746 $formticket->withnotifytiersatcreate = ($notifyTiers ? 1 : (getDolGlobalString('TICKET_CHECK_NOTIFY_THIRDPARTY_AT_CREATION') ? 1 : 0));
747 $formticket->withusercreate = 0;
748 $formticket->withref = 1;
749 $formticket->fk_user_create = $user->id;
750 $formticket->withfile = 2;
751 $formticket->withextrafields = 1;
752 $formticket->param = array('origin' => GETPOST('origin'), 'originid' => GETPOST('originid'));
753
754 $formticket->withcancel = 1;
755
756 $formticket->showForm(1, 'create', 0, null, $action);
757 /*} elseif ($action == 'edit' && $user->rights->ticket->write && $object->status < Ticket::STATUS_CLOSED) {
758 $formticket = new FormTicket($db);
759
760 $head = ticket_prepare_head($object);
761
762 print '<form method="POST" name="form_ticket" id="form_edit_ticket" action="'.$_SERVER['PHP_SELF'].'?track_id='.$object->track_id.'">';
763 print '<input type="hidden" name="token" value="'.newToken().'">';
764 print '<input type="hidden" name="action" value="update">';
765 print '<input type="hidden" name="tack_id" value="'.$object->track_id.'">';
766
767 print dol_get_fiche_head($head, 'card', $langs->trans('Ticket'), 0, 'ticket');
768
769 print '<div class="fichecenter2">';
770 print '<table class="border" width="100%">';
771
772 // Type
773 print '<tr><td class="titlefield"><span class="fieldrequired"><label for="selecttype_code">'.$langs->trans("TicketTypeRequest").'</span></label></td><td>';
774 $formticket->selectTypesTickets((GETPOSTISSET('type_code') ? GETPOST('type_code') : $object->type_code), 'type_code', '', '2');
775 print '</td></tr>';
776
777 // Severity
778 print '<tr><td><span class="fieldrequired"><label for="selectseverity_code">'.$langs->trans("TicketSeverity").'</span></label></td><td>';
779 $formticket->selectSeveritiesTickets((GETPOSTISSET('severity_code') ? GETPOST('severity_code') : $object->severity_code), 'severity_code', '', '2');
780 print '</td></tr>';
781
782 // Group
783 print '<tr><td><span class="fieldrequired"><label for="selectcategory_code">'.$langs->trans("TicketCategory").'</span></label></td><td>';
784 $formticket->selectGroupTickets((GETPOSTISSET('category_code') ? GETPOST('category_code') : $object->category_code), 'category_code', '', '2');
785 print '</td></tr>';
786
787 // Subject
788 print '<tr><td><label for="subject"><span class="fieldrequired">'.$langs->trans("Subject").'</span></label></td><td>';
789 print '<input class="text minwidth200" id="subject" name="subject" value="'.dol_escape_htmltag(GETPOSTISSET('subject') ? GETPOST('subject', 'alpha') : $object->subject).'" />';
790 print '</td></tr>';
791
792 // Other attributes
793 $parameters = array('colspan' => ' colspan="3"', 'colspanvalue' => '3');
794 $reshook = $hookmanager->executeHooks('formObjectOptions', $parameters, $object, $action); // Note that $action and $object may have been modified by hook
795 print $hookmanager->resPrint;
796 if (empty($reshook)) {
797 print $object->showOptionals($extrafields, 'edit');
798 }
799
800 print '</table>';
801 print '</div>';
802
803 print dol_get_fiche_end();
804
805 print $form->buttonsSaveCancel();
806
807 print '</form>'; */
808} elseif (empty($action) || $action == 'view' || $action == 'addlink' || $action == 'dellink' || $action == 'presend' || $action == 'presend_addmessage' || $action == 'close' || $action == 'abandon' || $action == 'delete' || $action == 'editcustomer' || $action == 'progression' || $action == 'categories' || $action == 'reopen'
809 || $action == 'editsubject' || $action == 'edit_extras' || $action == 'update_extras' || $action == 'edit_extrafields' || $action == 'set_extrafields' || $action == 'classify' || $action == 'sel_contract' || $action == 'edit_message_init' || $action == 'set_status' || $action == 'dellink') {
810 if ($res > 0) {
811 // or for unauthorized internals users
812 if (!$user->socid && (getDolGlobalString('TICKET_LIMIT_VIEW_ASSIGNED_ONLY') && $object->fk_user_assign != $user->id) && !$user->rights->ticket->manage) {
813 accessforbidden('', 0, 1);
814 }
815
816 // Confirmation close
817 if ($action == 'close') {
818 $thirdparty_contacts = $object->getInfosTicketExternalContact(1);
819 $contacts_select = array(
820 '-2' => $langs->trans('TicketNotifyAllTiersAtClose'),
821 '-3' => $langs->trans('TicketNotNotifyTiersAtClose')
822 );
823 foreach ($thirdparty_contacts as $thirdparty_contact) {
824 $contacts_select[$thirdparty_contact['id']] = $thirdparty_contact['civility'] . ' ' . $thirdparty_contact['lastname'] . ' ' . $thirdparty_contact['firstname'];
825 }
826
827 // Default select all or no contact
828 $default = (getDolGlobalString('TICKET_NOTIFY_AT_CLOSING') ? -2 : -3);
829 $formquestion = array(
830 array(
831 'name' => 'contactid',
832 'type' => 'select',
833 'label' => $langs->trans('NotifyThirdpartyOnTicketClosing'),
834 'values' => $contacts_select,
835 'default' => $default
836 ),
837 );
838
839 print $form->formconfirm($url_page_current."?track_id=".$object->track_id, $langs->trans("CloseATicket"), $langs->trans("ConfirmCloseAticket"), "confirm_close", $formquestion, '', 1);
840 }
841 // Confirmation abandon
842 if ($action == 'abandon') {
843 print $form->formconfirm($url_page_current."?track_id=".$object->track_id, $langs->trans("AbandonTicket"), $langs->trans("ConfirmAbandonTicket"), "confirm_abandon", '', '', 1);
844 }
845 // Confirmation delete
846 if ($action == 'delete') {
847 print $form->formconfirm($url_page_current."?track_id=".$object->track_id, $langs->trans("Delete"), $langs->trans("ConfirmDeleteTicket"), "confirm_delete_ticket", '', '', 1);
848 }
849 // Confirm reopen
850 if ($action == 'reopen') {
851 print $form->formconfirm($url_page_current.'?track_id='.$object->track_id, $langs->trans('ReOpen'), $langs->trans('ConfirmReOpenTicket'), 'confirm_reopen', '', '', 1);
852 }
853 // Confirmation status change
854 if ($action == 'set_status') {
855 $new_status = GETPOST('new_status');
856 //var_dump($url_page_current . "?track_id=" . $object->track_id);
857 print $form->formconfirm($url_page_current."?track_id=".$object->track_id."&new_status=".GETPOST('new_status'), $langs->trans("TicketChangeStatus"), $langs->trans("TicketConfirmChangeStatus", $langs->transnoentities($object->statuts_short[$new_status])), "confirm_set_status", '', '', 1);
858 }
859
860 // project info
861 if ($projectid > 0) {
862 $projectstat = new Project($db);
863 if ($projectstat->fetch($projectid) > 0) {
864 $projectstat->fetch_thirdparty();
865
866 // To verify role of users
867 //$userAccess = $object->restrictedProjectArea($user,'read');
868 $userWrite = $projectstat->restrictedProjectArea($user, 'write');
869 //$userDelete = $object->restrictedProjectArea($user,'delete');
870 //print "userAccess=".$userAccess." userWrite=".$userWrite." userDelete=".$userDelete;
871
872 $head = project_prepare_head($projectstat);
873
874 print dol_get_fiche_head($head, 'ticket', $langs->trans("Project"), 0, ($projectstat->public ? 'projectpub' : 'project'));
875
876 print '<table class="border centpercent">';
877
878 $linkback = '<a href="'.DOL_URL_ROOT.'/projet/list.php?restore_lastsearch_values=1">'.$langs->trans("BackToList").'</a>';
879
880 // Ref
881 print '<tr><td width="30%">'.$langs->trans('Ref').'</td><td colspan="3">';
882 // Define a complementary filter for search of next/prev ref.
883 if (empty($user->rights->projet->all->lire)) {
884 $objectsListId = $projectstat->getProjectsAuthorizedForUser($user, $mine, 0);
885 $projectstat->next_prev_filter = "rowid IN (".$db->sanitize(count($objectsListId) ? join(',', array_keys($objectsListId)) : '0').")";
886 }
887 print $form->showrefnav($projectstat, 'ref', $linkback, 1, 'ref', 'ref', '');
888 print '</td></tr>';
889
890 // Label
891 print '<tr><td>'.$langs->trans("Label").'</td><td>'.$projectstat->title.'</td></tr>';
892
893 // Customer
894 print "<tr><td>".$langs->trans("ThirdParty")."</td>";
895 print '<td colspan="3">';
896 if ($projectstat->thirdparty->id > 0) {
897 print $projectstat->thirdparty->getNomUrl(1);
898 } else {
899 print '&nbsp;';
900 }
901
902 print '</td></tr>';
903
904 // Visibility
905 print '<tr><td>'.$langs->trans("Visibility").'</td><td>';
906 if ($projectstat->public) {
907 print $langs->trans('SharedProject');
908 } else {
909 print $langs->trans('PrivateProject');
910 }
911
912 print '</td></tr>';
913
914 // Statut
915 print '<tr><td>'.$langs->trans("Status").'</td><td>'.$projectstat->getLibStatut(4).'</td></tr>';
916
917 print "</table>";
918
919 print dol_get_fiche_end();
920 } else {
921 print "ErrorRecordNotFound";
922 }
923 } elseif ($socid > 0) {
924 $object->fetch_thirdparty();
925 $head = societe_prepare_head($object->thirdparty);
926
927 print dol_get_fiche_head($head, 'ticket', $langs->trans("ThirdParty"), 0, 'company');
928
929 dol_banner_tab($object->thirdparty, 'socid', '', ($user->socid ? 0 : 1), 'rowid', 'nom');
930
931 print dol_get_fiche_end();
932 }
933
934 if (!$user->socid && getDolGlobalString('TICKET_LIMIT_VIEW_ASSIGNED_ONLY')) {
935 $object->next_prev_filter = "te.fk_user_assign = ".((int) $user->id);
936 } elseif ($user->socid > 0) {
937 $object->next_prev_filter = "te.fk_soc = ".((int) $user->socid);
938 }
939
940 $head = ticket_prepare_head($object);
941
942 print dol_get_fiche_head($head, 'tabTicket', $langs->trans("Ticket"), -1, 'ticket');
943
944 $morehtmlref = '<div class="refidno">';
945 $morehtmlref .= $object->subject;
946 // Author
947 if ($object->fk_user_create > 0) {
948 $morehtmlref .= '<br>'.$langs->trans("CreatedBy").' : ';
949
950 $fuser = new User($db);
951 $fuser->fetch($object->fk_user_create);
952 $morehtmlref .= $fuser->getNomUrl(-1);
953 } elseif (!empty($object->email_msgid)) {
954 $morehtmlref .= '<br>'.$langs->trans("CreatedBy").' : ';
955 $morehtmlref .= img_picto('', 'email', 'class="paddingrightonly"');
956 $htmltooltip = $langs->trans("EmailMsgID").': '.$object->email_msgid;
957 $htmltooltip .= '<br>'.$langs->trans("EmailDate").': '.dol_print_date($object->email_date, 'dayhour');
958 $morehtmlref .= dol_escape_htmltag($object->origin_email).' <small class="hideonsmartphone opacitymedium">- '.$form->textwithpicto($langs->trans("CreatedByEmailCollector"), $htmltooltip, 1, 'help', '', 0, 3, 'tooltip').'</small>';
959 } elseif (!empty($object->origin_email)) {
960 $morehtmlref .= '<br>'.$langs->trans("CreatedBy").' : ';
961 $morehtmlref .= img_picto('', 'email', 'class="paddingrightonly"');
962 $htmltooptip = $langs->trans("IP").': '.$object->ip;
963 $morehtmlref .= dol_escape_htmltag($object->origin_email).' <small class="hideonsmartphone opacitymedium">- '.$form->textwithpicto($langs->trans("CreatedByPublicPortal"), $htmltooptip, 1, 'help', '', 0, 3, 'tooltip').'</small>';
964 }
965
966 $permissiontoedit = $object->status < 8 && !$user->socid && $user->rights->ticket->write;
967 //$permissiontoedit = 0;
968
969 // Thirdparty
970 if (isModEnabled("societe")) {
971 $morehtmlref .= '<br>';
972 $morehtmlref .= img_picto($langs->trans("ThirdParty"), 'company', 'class="pictofixedwidth"');
973 if ($action != 'editcustomer' && $permissiontoedit) {
974 $morehtmlref .= '<a class="editfielda" href="'.$url_page_current.'?action=editcustomer&token='.newToken().'&track_id='.$object->track_id.'">'.img_edit($langs->transnoentitiesnoconv('SetThirdParty'), 0).'</a> ';
975 }
976 $morehtmlref .= $form->form_thirdparty($url_page_current.'?track_id='.$object->track_id, $object->socid, $action == 'editcustomer' ? 'editcustomer' : 'none', '', 1, 0, 0, array(), 1);
977 if (!empty($object->socid)) {
978 $morehtmlref .= ' - <a href="'.DOL_URL_ROOT.'/ticket/list.php?socid='.$object->socid.'&sortfield=t.datec&sortorder=desc">'.img_picto($langs->trans("Tickets"), 'ticket', 'class="pictofixedwidth"').' '.$langs->trans("TicketHistory").'</a>';
979 }
980 }
981
982 // Project
983 if (isModEnabled('project')) {
984 $langs->load("projects");
985 $morehtmlref .= '<br>';
986 if ($permissiontoedit) {
987 $object->fetch_project();
988 $morehtmlref .= img_picto($langs->trans("Project"), 'project'.((is_object($object->project) && $object->project->public) ? 'pub' : ''), 'class="pictofixedwidth"');
989 if ($action != 'classify') {
990 $morehtmlref .= '<a class="editfielda" href="'.$_SERVER['PHP_SELF'].'?action=classify&token='.newToken().'&id='.$object->id.'">'.img_edit($langs->transnoentitiesnoconv('SetProject')).'</a> ';
991 }
992 $morehtmlref .= $form->form_project($_SERVER['PHP_SELF'].'?id='.$object->id, $object->socid, $object->fk_project, ($action == 'classify' ? 'projectid' : 'none'), 0, 0, 0, 1, '', 'maxwidth300');
993 } else {
994 if (!empty($object->fk_project)) {
995 $object->fetch_project();
996 $morehtmlref .= $object->project->getNomUrl(1);
997 if ($object->project->title) {
998 $morehtmlref .= '<span class="opacitymedium"> - '.dol_escape_htmltag($object->project->title).'</span>';
999 }
1000 }
1001 }
1002 }
1003
1004 $morehtmlref .= '</div>';
1005
1006 $linkback = '<a href="'.DOL_URL_ROOT.'/ticket/list.php?restore_lastsearch_values=1"><strong>'.$langs->trans("BackToList").'</strong></a> ';
1007
1008 dol_banner_tab($object, 'ref', $linkback, ($user->socid ? 0 : 1), 'ref', 'ref', $morehtmlref);
1009
1010 print '<div class="fichecenter">';
1011 print '<div class="fichehalfleft">';
1012 print '<div class="underbanner clearboth"></div>';
1013
1014 print '<table class="border tableforfield centpercent">';
1015
1016 // Track ID
1017 print '<tr><td class="titlefield">'.$langs->trans("TicketTrackId").'</td><td>';
1018 if (!empty($object->track_id)) {
1019 if (empty($object->ref)) {
1020 $object->ref = $object->id;
1021 print $form->showrefnav($object, 'id', $linkback, 1, 'rowid', 'track_id');
1022 } else {
1023 print $object->track_id;
1024 }
1025 } else {
1026 print $langs->trans('None');
1027 }
1028 print '</td></tr>';
1029
1030 // Subject
1031 print '<tr><td>';
1032 print $form->editfieldkey("Subject", 'subject', $object->subject, $object, $user->rights->ticket->write && !$user->socid, 'string');
1033 print '</td><td>';
1034 print $form->editfieldval("Subject", 'subject', $object->subject, $object, $user->rights->ticket->write && !$user->socid, 'string');
1035 print '</td></tr>';
1036
1037 // Creation date
1038 print '<tr><td>'.$langs->trans("DateCreation").'</td><td>';
1039 print dol_print_date($object->datec, 'dayhour', 'tzuser');
1040 print '<span class="opacitymedium"> - '.$langs->trans("TimeElapsedSince").': <i>'.convertSecondToTime(roundUpToNextMultiple($now - $object->datec, 60)).'</i></span>';
1041 print '</td></tr>';
1042
1043 // Origin
1044 /*
1045 if ($object->email_msgid) {
1046 $texttoshow = $langs->trans("CreatedByEmailCollector");
1047 } elseif ($object->origin_email) {
1048 $texttoshow = $langs->trans("FromPublicEmail");
1049 }
1050 if ($texttoshow) {
1051 print '<tr><td class="titlefield fieldname_email_origin">';
1052 print $langs->trans("Origin");
1053 print '</td>';
1054 print '<td class="valuefield fieldname_email_origin">';
1055 print $texttoshow;
1056 print '</td></tr>';
1057 }
1058 */
1059
1060 // Read date
1061 print '<tr><td>'.$langs->trans("TicketReadOn").'</td><td>';
1062 if (!empty($object->date_read)) {
1063 print dol_print_date($object->date_read, 'dayhour', 'tzuser');
1064 print '<span class="opacitymedium"> - '.$langs->trans("TicketTimeElapsedBeforeSince").': <i>'.convertSecondToTime(roundUpToNextMultiple($object->date_read - $object->datec, 60)).'</i>';
1065 print ' / <i>'.convertSecondToTime(roundUpToNextMultiple($now - $object->date_read, 60)).'</i></span>';
1066 }
1067 print '</td></tr>';
1068
1069 // Close date
1070 print '<tr><td>'.$langs->trans("TicketCloseOn").'</td><td>';
1071 if (!empty($object->date_close)) {
1072 print dol_print_date($object->date_close, 'dayhour', 'tzuser');
1073 }
1074 print '</td></tr>';
1075
1076 // User assigned
1077 print '<tr><td>';
1078 print '<table class="nobordernopadding" width="100%"><tr><td class="nowrap">';
1079 print $langs->trans("AssignedTo");
1080 if (isset($object->status) && $object->status < $object::STATUS_CLOSED && GETPOST('set', 'alpha') != "assign_ticket" && $user->rights->ticket->manage) {
1081 print '</td><td class="right"><a class="editfielda" href="'.$url_page_current.'?track_id='.urlencode($object->track_id).'&set=assign_ticket">'.img_edit($langs->trans('Modify'), '').'</a>';
1082 }
1083 print '</td></tr></table>';
1084 print '</td><td>';
1085 if (GETPOST('set', 'alpha') != "assign_ticket" && $object->fk_user_assign > 0) {
1086 $userstat->fetch($object->fk_user_assign);
1087 print $userstat->getNomUrl(-1);
1088 }
1089
1090 // Show user list to assignate one if status is "read"
1091 if (GETPOST('set', 'alpha') == "assign_ticket" && $object->status < 8 && !$user->socid && $user->rights->ticket->write) {
1092 print '<form method="post" name="ticket" enctype="multipart/form-data" action="'.$url_page_current.'">';
1093 print '<input type="hidden" name="token" value="'.newToken().'">';
1094 print '<input type="hidden" name="action" value="assign_user">';
1095 print '<input type="hidden" name="track_id" value="'.$object->track_id.'">';
1096 //print '<label for="fk_user_assign">'.$langs->trans("AssignUser").'</label> ';
1097 print $form->select_dolusers(empty($object->fk_user_assign)?$user->id:$object->fk_user_assign, 'fk_user_assign', 1);
1098 print ' <input type="submit" class="button small" name="btn_assign_user" value="'.$langs->trans("Validate").'" />';
1099 print '</form>';
1100 }
1101 print '</td></tr>';
1102
1103 // Progression
1104 print '<tr><td>';
1105 print '<table class="nobordernopadding centpercent"><tr><td class="nowrap">';
1106 print $langs->trans('Progression').'</td><td class="left">';
1107 print '</td>';
1108 if ($action != 'progression' && isset($object->status) && $object->status < $object::STATUS_CLOSED && !$user->socid) {
1109 print '<td class="right"><a class="editfielda" href="'.$url_page_current.'?action=progression&token='.newToken().'&track_id='.urlencode($object->track_id).'">'.img_edit($langs->trans('Modify')).'</a></td>';
1110 }
1111 print '</tr></table>';
1112 print '</td><td>';
1113 if ($user->rights->ticket->write && $action == 'progression') {
1114 print '<form action="'.$url_page_current.'" method="post">';
1115 print '<input type="hidden" name="token" value="'.newToken().'">';
1116 print '<input type="hidden" name="track_id" value="'.$track_id.'">';
1117 print '<input type="hidden" name="action" value="set_progression">';
1118 print '<input type="text" class="flat width75" name="progress" value="'.$object->progress.'">';
1119 print ' <input type="submit" class="button button-edit small" value="'.$langs->trans('Modify').'">';
1120 print '</form>';
1121 } else {
1122 print($object->progress > 0 ? $object->progress : '0').'%';
1123 }
1124 print '</td>';
1125 print '</tr>';
1126
1127 // Timing (Duration sum of linked fichinter)
1128 if (isModEnabled('ficheinter')) {
1129 $object->fetchObjectLinked();
1130 $num = count($object->linkedObjects);
1131 $timing = 0;
1132 $foundinter = 0;
1133 if ($num) {
1134 foreach ($object->linkedObjects as $objecttype => $objects) {
1135 if ($objecttype == "fichinter") {
1136 foreach ($objects as $fichinter) {
1137 $foundinter++;
1138 $timing += $fichinter->duration;
1139 }
1140 }
1141 }
1142 }
1143 print '<tr><td>';
1144 print $form->textwithpicto($langs->trans("TicketDurationAuto"), $langs->trans("TicketDurationAutoInfos"), 1);
1145 print '</td><td>';
1146 print $foundinter ? convertSecondToTime($timing, 'all', getDolGlobalString('MAIN_DURATION_OF_WORKDAY')) : '';
1147 print '</td></tr>';
1148 }
1149
1150 // Other attributes
1151 include DOL_DOCUMENT_ROOT.'/core/tpl/extrafields_view.tpl.php';
1152
1153 print '</table>';
1154
1155
1156 // Fin colonne gauche et début colonne droite
1157 print '</div><div class="fichehalfright">';
1158
1159
1160 print '<form method="post" name="formticketproperties" action="'.$url_page_current.'">';
1161 print '<input type="hidden" name="token" value="'.newToken().'">';
1162 print '<input type="hidden" name="action" value="change_property">';
1163 print '<input type="hidden" name="track_id" value="'.$track_id.'">';
1164 print '<input type="hidden" name="trackid" value="'.$trackid.'">';
1165
1166 print '<div class="underbanner clearboth"></div>';
1167
1168 // Categories
1169 if (isModEnabled('categorie')) {
1170 print '<table class="border centpercent tableforfield">';
1171 print '<tr>';
1172 print '<td class="valignmiddle titlefield">';
1173 print '<table class="nobordernopadding centpercent"><tr><td class="titlefield">';
1174 print $langs->trans("Categories");
1175 if ($action != 'categories' && !$user->socid) {
1176 print '<td class="right"><a class="editfielda" href="'.$url_page_current.'?action=categories&amp;track_id='.$object->track_id.'">'.img_edit($langs->trans('Modify')).'</a></td>';
1177 }
1178 print '</table>';
1179 print '</td>';
1180
1181 if ($user->rights->ticket->write && $action == 'categories') {
1182 $cate_arbo = $form->select_all_categories(Categorie::TYPE_TICKET, '', 'parent', 64, 0, 1);
1183 if (is_array($cate_arbo)) {
1184 // Categories
1185 print '<td colspan="3">';
1186 print '<form action="'.$url_page_current.'" method="post">';
1187 print '<input type="hidden" name="token" value="'.newToken().'">';
1188 print '<input type="hidden" name="track_id" value="'.$track_id.'">';
1189 print '<input type="hidden" name="action" value="set_categories">';
1190
1191 $category = new Categorie($db);
1192 $cats = $category->containing($object->id, 'ticket');
1193 $arrayselected = array();
1194 foreach ($cats as $cat) {
1195 $arrayselected[] = $cat->id;
1196 }
1197
1198 print img_picto('', 'category', 'class="pictofixedwidth"').$form->multiselectarray('categories', $cate_arbo, $arrayselected, '', 0, 'quatrevingtpercent widthcentpercentminusx', 0, 0);
1199 print '<input type="submit" class="button button-edit small" value="'.$langs->trans('Save').'">';
1200 print '</form>';
1201 print "</td>";
1202 }
1203 } else {
1204 print '<td colspan="3">';
1205 print $form->showCategories($object->id, Categorie::TYPE_TICKET, 1);
1206 print "</td></tr>";
1207 }
1208
1209 print '</table>';
1210 }
1211
1212 // View Original message
1213 $actionobject->viewTicketOriginalMessage($user, $action, $object);
1214
1215 // Classification of ticket
1216 print '<div class="div-table-responsive-no-min">'; // You can use div-table-responsive-no-min if you dont need reserved height for your table
1217 print '<table class="noborder tableforfield centpercent margintable">';
1218 print '<tr class="liste_titre">';
1219 print '<td>';
1220 print $langs->trans('TicketProperties');
1221 print '</td>';
1222 print '<td>';
1223 if (GETPOST('set', 'alpha') == 'properties' && $user->rights->ticket->write) {
1224 print '<input type="submit" class="button small" name="btn_update_ticket_prop" value="'.$langs->trans("Modify").'" />';
1225 } else {
1226 // Button to edit Properties
1227 if (isset($object->status) && $object->status < $object::STATUS_NEED_MORE_INFO && $user->rights->ticket->write) {
1228 print ' <a class="editfielda" href="card.php?track_id='.$object->track_id.'&set=properties">'.img_edit($langs->trans('Modify')).'</a>';
1229 }
1230 }
1231 print '</td>';
1232 print '</tr>';
1233
1234 if (GETPOST('set', 'alpha') == 'properties' && $user->rights->ticket->write) {
1235 print '<tr>';
1236 // Type
1237 print '<td class="titlefield">';
1238 print $langs->trans('Type');
1239 print '</td><td>';
1240 $formticket->selectTypesTickets($object->type_code, 'update_value_type', '', 2);
1241 print '</td>';
1242 print '</tr>';
1243 // Group
1244 print '<tr>';
1245 print '<td>';
1246 print $langs->trans('TicketCategory');
1247 print '</td><td>';
1248 $formticket->selectGroupTickets($object->category_code, 'update_value_category', '', 2, 0, 0, 0, 'maxwidth500 widthcentpercentminusxx');
1249 print '</td>';
1250 print '</tr>';
1251 // Severity
1252 print '<tr>';
1253 print '<td>';
1254 print $langs->trans('TicketSeverity');
1255 print '</td><td>';
1256 $formticket->selectSeveritiesTickets($object->severity_code, 'update_value_severity', '', 2);
1257 print '</td>';
1258 print '</tr>';
1259 } else {
1260 // Type
1261 print '<tr><td class="titlefield">'.$langs->trans("Type").'</td><td>';
1262 if (!empty($object->type_code)) {
1263 print $langs->getLabelFromKey($db, 'TicketTypeShort'.$object->type_code, 'c_ticket_type', 'code', 'label', $object->type_code);
1264 }
1265 print '</td></tr>';
1266 // Group
1267 $s = '';
1268 if (!empty($object->category_code)) {
1269 $s = $langs->getLabelFromKey($db, 'TicketCategoryShort'.$object->category_code, 'c_ticket_category', 'code', 'label', $object->category_code);
1270 }
1271 print '<tr><td>'.$langs->trans("TicketCategory").'</td><td class="tdoverflowmax200" title="'.dol_escape_htmltag($s).'">';
1272 print dol_escape_htmltag($s);
1273 print '</td></tr>';
1274 // Severity
1275 print '<tr><td>'.$langs->trans("TicketSeverity").'</td><td>';
1276 if (!empty($object->severity_code)) {
1277 print $langs->getLabelFromKey($db, 'TicketSeverityShort'.$object->severity_code, 'c_ticket_severity', 'code', 'label', $object->severity_code);
1278 }
1279 print '</td></tr>';
1280 }
1281 print '</table>'; // End table actions
1282 print '</div>';
1283
1284 print '</form>';
1285
1286 // Display navbar with links to change ticket status
1287 print '<!-- navbar with status -->';
1288 if (!$user->socid && $user->rights->ticket->write && isset($object->status) && $object->status < $object::STATUS_CLOSED && GETPOST('set') !== 'properties') {
1289 $actionobject->viewStatusActions($object);
1290 }
1291
1292
1293 if (getDolGlobalString('MAIN_DISABLE_CONTACTS_TAB')) {
1294 print load_fiche_titre($langs->trans('Contacts'), '', 'title_companies.png');
1295
1296 print '<div class="div-table-responsive-no-min">';
1297 print '<div class="tagtable centpercent noborder allwidth">';
1298
1299 print '<div class="tagtr liste_titre">';
1300 print '<div class="tagtd">'.$langs->trans("Source").'</div>
1301 <div class="tagtd">' . $langs->trans("Company").'</div>
1302 <div class="tagtd">' . $langs->trans("Contacts").'</div>
1303 <div class="tagtd">' . $langs->trans("ContactType").'</div>
1304 <div class="tagtd">' . $langs->trans("Phone").'</div>
1305 <div class="tagtd center">' . $langs->trans("Status").'</div>';
1306 print '</div><!-- tagtr -->';
1307
1308 // Contact list
1309 $companystatic = new Societe($db);
1310 $contactstatic = new Contact($db);
1311 $userstatic = new User($db);
1312 $var = false;
1313 foreach (array('internal', 'external') as $source) {
1314 $tmpobject = $object;
1315 $tab = $tmpobject->listeContact(-1, $source);
1316 $num = count($tab);
1317 $i = 0;
1318 while ($i < $num) {
1319 $var = !$var;
1320 print '<div class="tagtr '.($var ? 'pair' : 'impair').'">';
1321
1322 print '<div class="tagtd left">';
1323 if ($tab[$i]['source'] == 'internal') {
1324 echo $langs->trans("User");
1325 }
1326
1327 if ($tab[$i]['source'] == 'external') {
1328 echo $langs->trans("ThirdPartyContact");
1329 }
1330
1331 print '</div>';
1332 print '<div class="tagtd left">';
1333
1334 if ($tab[$i]['socid'] > 0) {
1335 $companystatic->fetch($tab[$i]['socid']);
1336 echo $companystatic->getNomUrl(-1);
1337 }
1338 if ($tab[$i]['socid'] < 0) {
1339 echo getDolGlobalString('MAIN_INFO_SOCIETE_NOM');
1340 }
1341 if (!$tab[$i]['socid']) {
1342 echo '&nbsp;';
1343 }
1344 print '</div>';
1345
1346 print '<div class="tagtd">';
1347 if ($tab[$i]['source'] == 'internal') {
1348 if ($userstatic->fetch($tab[$i]['id'])) {
1349 print $userstatic->getNomUrl(-1);
1350 }
1351 }
1352 if ($tab[$i]['source'] == 'external') {
1353 if ($contactstatic->fetch($tab[$i]['id'])) {
1354 print $contactstatic->getNomUrl(-1);
1355 }
1356 }
1357 print ' </div>
1358 <div class="tagtd">' . $tab[$i]['libelle'].'</div>';
1359
1360 print '<div class="tagtd">';
1361
1362 print dol_print_phone($tab[$i]['phone'], '', '', '', 'AC_TEL').'<br>';
1363
1364 if (!empty($tab[$i]['phone_perso'])) {
1365 //print img_picto($langs->trans('PhonePerso'),'object_phoning.png','',0,0,0).' ';
1366 print '<br>'.dol_print_phone($tab[$i]['phone_perso'], '', '', '', 'AC_TEL').'<br>';
1367 }
1368 if (!empty($tab[$i]['phone_mobile'])) {
1369 //print img_picto($langs->trans('PhoneMobile'),'object_phoning.png','',0,0,0).' ';
1370 print dol_print_phone($tab[$i]['phone_mobile'], '', '', '', 'AC_TEL').'<br>';
1371 }
1372 print '</div>';
1373
1374 print '<div class="tagtd center">';
1375 if ($object->status >= 0) {
1376 echo '<a href="contact.php?track_id='.$object->track_id.'&amp;action=swapstatut&amp;ligne='.$tab[$i]['rowid'].'">';
1377 }
1378
1379 if ($tab[$i]['source'] == 'internal') {
1380 $userstatic->id = $tab[$i]['id'];
1381 $userstatic->lastname = $tab[$i]['lastname'];
1382 $userstatic->firstname = $tab[$i]['firstname'];
1383 echo $userstatic->LibStatut($tab[$i]['statuscontact'], 3);
1384 }
1385 if ($tab[$i]['source'] == 'external') {
1386 $contactstatic->id = $tab[$i]['id'];
1387 $contactstatic->lastname = $tab[$i]['lastname'];
1388 $contactstatic->firstname = $tab[$i]['firstname'];
1389 echo $contactstatic->LibStatut($tab[$i]['statuscontact'], 3);
1390 }
1391 if ($object->status >= 0) {
1392 echo '</a>';
1393 }
1394
1395 print '</div>';
1396
1397 print '</div><!-- tagtr -->';
1398
1399 $i++;
1400 }
1401 }
1402
1403 print '</div><!-- contact list -->';
1404 print '</div>';
1405 }
1406
1407 print '</div></div>';
1408 print '<div class="clearboth"></div>';
1409
1410 print dol_get_fiche_end();
1411
1412
1413 // Buttons for actions
1414 if ($action != 'presend' && $action != 'presend_addmessage' && $action != 'editline') {
1415 print '<div class="tabsAction">'."\n";
1416 $parameters = array();
1417 $reshook = $hookmanager->executeHooks('addMoreActionsButtons', $parameters, $object, $action); // Note that $action and $object may have been modified by hook
1418 if ($reshook < 0) {
1419 setEventMessages($hookmanager->error, $hookmanager->errors, 'errors');
1420 }
1421
1422 if (empty($reshook)) {
1423 // Email
1424 if (isset($object->status) && $object->status < Ticket::STATUS_CLOSED && $action != "presend" && $action != "presend_addmessage") {
1425 print dolGetButtonAction('', $langs->trans('SendMail'), 'default', $_SERVER["PHP_SELF"].'?action=presend_addmessage&send_email=1&private_message=0&mode=init&token='.newToken().'&track_id='.$object->track_id.'#formmailbeforetitle', '');
1426 }
1427
1428 // Show link to add a message (if read and not closed)
1429 if (isset($object->status) && $object->status < Ticket::STATUS_CLOSED && $action != "presend" && $action != "presend_addmessage") {
1430 print dolGetButtonAction('', $langs->trans('TicketAddPrivateMessage'), 'default', $_SERVER["PHP_SELF"].'?action=presend_addmessage&mode=init&token='.newToken().'&track_id='.$object->track_id.'#formmailbeforetitle', '');
1431 }
1432
1433 // Link to create an intervention
1434 // socid is needed otherwise fichinter ask it and forgot origin after form submit :\
1435 if (!$object->fk_soc && $user->hasRight("ficheinter", "creer")) {
1436 print dolGetButtonAction($langs->trans('UnableToCreateInterIfNoSocid'), $langs->trans('TicketAddIntervention'), 'default', $_SERVER['PHP_SELF']. '#', '', false);
1437 }
1438 if ($object->fk_soc > 0 && isset($object->status) && $object->status < Ticket::STATUS_CLOSED && $user->hasRight('ficheinter', 'creer')) {
1439 print dolGetButtonAction('', $langs->trans('TicketAddIntervention'), 'default', DOL_URL_ROOT.'/fichinter/card.php?action=create&token='.newToken().'&socid='. $object->fk_soc.'&origin=ticket_ticket&originid='. $object->id, '');
1440 }
1441
1442 // Close ticket if statut is read
1443 if (isset($object->status) && $object->status > 0 && $object->status < Ticket::STATUS_CLOSED && $user->rights->ticket->write) {
1444 print dolGetButtonAction('', $langs->trans('CloseTicket'), 'default', $_SERVER["PHP_SELF"].'?action=close&token='.newToken().'&track_id='.$object->track_id, '');
1445 }
1446
1447 // Abadon ticket if statut is read
1448 if (isset($object->status) && $object->status > 0 && $object->status < Ticket::STATUS_CLOSED && $user->rights->ticket->write) {
1449 print dolGetButtonAction('', $langs->trans('AbandonTicket'), 'default', $_SERVER["PHP_SELF"].'?action=abandon&token='.newToken().'&track_id='.$object->track_id, '');
1450 }
1451
1452 // Re-open ticket
1453 if (!$user->socid && (isset($object->status) && ($object->status == Ticket::STATUS_CLOSED || $object->status == Ticket::STATUS_CANCELED)) && !$user->socid) {
1454 print dolGetButtonAction('', $langs->trans('ReOpen'), 'default', $_SERVER["PHP_SELF"].'?action=reopen&token='.newToken().'&track_id='.$object->track_id, '');
1455 }
1456
1457 // Delete ticket
1458 if ($user->rights->ticket->delete && !$user->socid) {
1459 print dolGetButtonAction('', $langs->trans('Delete'), 'delete', $_SERVER["PHP_SELF"].'?action=delete&token='.newToken().'&track_id='.$object->track_id, '');
1460 }
1461 }
1462 print '</div>'."\n";
1463 } else {
1464 //print '<br>';
1465 }
1466
1467 // Select mail models is same action as presend
1468 if (GETPOST('modelselected')) {
1469 $action = 'presend';
1470 }
1471 // Set $action to correct value for the case we used presend action to add a message
1472 if (GETPOSTISSET('actionbis') && $action == 'presend') {
1473 $action = 'presend_addmessage';
1474 }
1475
1476 // add a message
1477 if ($action == 'presend' || $action == 'presend_addmessage') {
1478 if ($object->fk_soc > 0) {
1479 $object->fetch_thirdparty();
1480 }
1481
1482 $outputlangs = $langs;
1483 $newlang = '';
1484 if (getDolGlobalInt('MAIN_MULTILANGS') && empty($newlang) && GETPOST('lang_id', 'aZ09')) {
1485 $newlang = GETPOST('lang_id', 'aZ09');
1486 } elseif (getDolGlobalInt('MAIN_MULTILANGS') && empty($newlang) && is_object($object->thirdparty)) {
1487 $newlang = $object->thirdparty->default_lang;
1488 }
1489 if (!empty($newlang)) {
1490 $outputlangs = new Translate("", $conf);
1491 $outputlangs->setDefaultLang($newlang);
1492 }
1493
1494 $arrayoffamiliestoexclude = array('objectamount');
1495
1496 $action = 'add_message'; // action to use to post the message
1497 $modelmail = 'ticket_send';
1498
1499 // Substitution array
1500 $morehtmlright = '';
1501 $help = "";
1502 $substitutionarray = getCommonSubstitutionArray($outputlangs, 0, $arrayoffamiliestoexclude, $object);
1503 $morehtmlright .= $form->textwithpicto('<span class="opacitymedium">'.$langs->trans("TicketMessageSubstitutionReplacedByGenericValues").'</span>', $help, 1, 'helpclickable', '', 0, 3, 'helpsubstitution');
1504
1505 print '<div>';
1506
1507 print '<div id="formmailbeforetitle" name="formmailbeforetitle"></div>';
1508
1509 print load_fiche_titre($langs->trans('TicketAddMessage'), $morehtmlright, 'messages@ticket');
1510
1511 print '<hr>';
1512
1513 $formticket = new FormTicket($db);
1514
1515 $formticket->action = $action;
1516 $formticket->track_id = $object->track_id;
1517 $formticket->ref = $object->ref;
1518 $formticket->id = $object->id;
1519 $formticket->trackid = 'tic'.$object->id;
1520
1521 $formticket->withfile = 2;
1522 $formticket->withcancel = 1;
1523 $formticket->param = array('fk_user_create' => $user->id);
1524 $formticket->param['langsmodels'] = (empty($newlang) ? $langs->defaultlang : $newlang);
1525
1526 // Tableau des parametres complementaires du post
1527 $formticket->param['models'] = $modelmail;
1528 $formticket->param['models_id'] = GETPOST('modelmailselected', 'int');
1529 //$formticket->param['socid']=$object->fk_soc;
1530 $formticket->param['returnurl'] = $_SERVER["PHP_SELF"].'?track_id='.$object->track_id;
1531
1532 $formticket->withsubstit = 1;
1533 $formticket->substit = $substitutionarray;
1534 $formticket->backtopage = $backtopage;
1535
1536 $formticket->showMessageForm('100%');
1537 print '</div>';
1538 }
1539
1540 // Show messages on card (Note: this is a duplicate of the view Events/Agenda but on the main tab)
1541 if (getDolGlobalString('TICKET_SHOW_MESSAGES_ON_CARD')) {
1542 $param = '&id='.$object->id;
1543 if (!empty($contextpage) && $contextpage != $_SERVER["PHP_SELF"]) {
1544 $param .= '&contextpage='.$contextpage;
1545 }
1546 if ($limit > 0 && $limit != $conf->liste_limit) {
1547 $param .= '&limit='.$limit;
1548 }
1549 if ($actioncode) {
1550 $param .= '&actioncode='.urlencode($actioncode);
1551 }
1552 if ($search_agenda_label) {
1553 $param .= '&search_agenda_label='.urlencode($search_agenda_label);
1554 }
1555
1556 $morehtmlright = '';
1557
1558 $messagingUrl = DOL_URL_ROOT.'/ticket/agenda.php?track_id='.$object->track_id;
1559 $morehtmlright .= dolGetButtonTitle($langs->trans('MessageListViewType'), '', 'fa fa-bars imgforviewmode', $messagingUrl, '', 1);
1560
1561 // Show link to add a message (if read and not closed)
1562 $btnstatus = $object->status < Ticket::STATUS_CLOSED && $action != "presend" && $action != "presend_addmessage" && $action != "add_message";
1563 $url = 'card.php?track_id='.$object->track_id.'&action=presend_addmessage&mode=init';
1564 $morehtmlright .= dolGetButtonTitle($langs->trans('TicketAddMessage'), '', 'fa fa-comment-dots', $url, 'add-new-ticket-title-button', $btnstatus);
1565
1566 // Show link to add event (if read and not closed)
1567 $btnstatus = $object->status < Ticket::STATUS_CLOSED && $action != "presend" && $action != "presend_addmessage" && $action != "add_message";
1568 $url = dol_buildpath('/comm/action/card.php', 1).'?action=create&datep='.date('YmdHi').'&origin=ticket&originid='.$object->id.'&projectid='.$object->fk_project.'&backtopage='.urlencode($_SERVER["PHP_SELF"].'?track_id='.$object->track_id);
1569 $morehtmlright .= dolGetButtonTitle($langs->trans('AddAction'), '', 'fa fa-plus-circle', $url, 'add-new-ticket-even-button', $btnstatus);
1570
1571 print_barre_liste($langs->trans("ActionsOnTicket"), 0, $_SERVER["PHP_SELF"], $param, $sortfield, $sortorder, '', 0, -1, '', 0, $morehtmlright, '', 0, 1, 1);
1572
1573 // List of all actions
1574 $filters = array();
1575 $filters['search_agenda_label'] = $search_agenda_label;
1576 $filters['search_rowid'] = $search_rowid;
1577
1578 show_actions_messaging($conf, $langs, $db, $object, null, 0, $actioncode, '', $filters, $sortfield, $sortorder);
1579 }
1580
1581 if ($action != 'presend' && $action != 'presend_addmessage' && $action != 'add_message') {
1582 print '<div class="fichecenter"><div class="fichehalfleft">';
1583 print '<a name="builddoc"></a>'; // ancre
1584
1585 // Show links to link elements
1586 $linktoelem = $form->showLinkToObjectBlock($object, null, array('ticket'));
1587 $somethingshown = $form->showLinkedObjectBlock($object, $linktoelem);
1588
1589 // Show direct link to public interface
1590 print '<br><!-- Link to public interface -->'."\n";
1591 print showDirectPublicLink($object).'<br>';
1592 print '</div>';
1593
1594 if (getDolGlobalString('TICKET_SHOW_MESSAGES_ON_CARD')) {
1595 print '<div class="fichehalfright">';
1596
1597 $MAXEVENT = 10;
1598
1599 $morehtmlcenter = '<div class="nowraponall">';
1600 $morehtmlcenter .= dolGetButtonTitle($langs->trans('FullConversation'), '', 'fa fa-comments imgforviewmode', DOL_URL_ROOT.'/ticket/messaging.php?id='.$object->id);
1601 $morehtmlcenter .= ' ';
1602 $morehtmlcenter .= dolGetButtonTitle($langs->trans('FullList'), '', 'fa fa-bars imgforviewmode', DOL_URL_ROOT.'/ticket/agenda.php?id='.$object->id);
1603 $morehtmlcenter .= '</div>';
1604
1605 // List of actions on element
1606 include_once DOL_DOCUMENT_ROOT.'/core/class/html.formactions.class.php';
1607 $formactions = new FormActions($db);
1608 $somethingshown = $formactions->showactions($object, 'ticket', $socid, 1, 'listactions', $MAXEVENT, '', $morehtmlcenter);
1609
1610 print '</div>';
1611 }
1612
1613 print '</div>';
1614 }
1615 }
1616}
1617
1618// End of page
1619llxFooter();
1620$db->close();
if(preg_match('/set_([a-z0-9_\-]+)/i', $action, $reg)) if(preg_match('/del_([a-z0-9_\-]+)/i', $action, $reg)) if($action=='set') elseif( $action=='specimen') elseif($action=='setmodel') elseif( $action=='del') elseif($action=='setdoc') $formactions
View.
if(!defined('NOREQUIRESOC')) if(!defined( 'NOREQUIRETRAN')) if(!defined('NOTOKENRENEWAL')) if(!defined( 'NOREQUIREMENU')) if(!defined('NOREQUIREHTML')) if(!defined( 'NOREQUIREAJAX')) llxHeader()
Empty header.
Definition wrapper.php:56
llxFooter()
Empty footer.
Definition wrapper.php:70
Class Actions of the module ticket.
Class to manage categories.
Class to manage contact/addresses.
Class to manage standard extra fields.
Class to manage building of HTML components.
Class to manage generation of HTML components Only common components must be here.
Class to manage building of HTML components.
Class to manage projects.
Class to manage third parties objects (customers, suppliers, prospects...)
Class to manage translations.
Class to manage Dolibarr users.
societe_prepare_head(Societe $object)
Return array of tabs to used on pages for third parties cards.
convertSecondToTime($iSecond, $format='all', $lengthOfDay=86400, $lengthOfWeek=7)
Return, in clear text, value of a number of seconds in days, hours and minutes.
Definition date.lib.php:240
dol_banner_tab($object, $paramid, $morehtml='', $shownav=1, $fieldid='rowid', $fieldref='ref', $morehtmlref='', $moreparam='', $nodbprefix=0, $morehtmlleft='', $morehtmlstatus='', $onlybanner=0, $morehtmlright='')
Show tab footer of a card.
load_fiche_titre($titre, $morehtmlright='', $picto='generic', $pictoisfullpath=0, $id='', $morecssontable='', $morehtmlcenter='')
Load a title with picto.
dol_get_fiche_head($links=array(), $active='', $title='', $notab=0, $picto='', $pictoisfullpath=0, $morehtmlright='', $morecss='', $limittoshow=0, $moretabssuffix='', $dragdropfile=0)
Show tabs of a record.
dolGetButtonTitle($label, $helpText='', $iconClass='fa fa-file', $url='', $id='', $status=1, $params=array())
Function dolGetButtonTitle : this kind of buttons are used in title in list.
roundUpToNextMultiple($n, $x=5)
Round to next multiple.
dol_get_fiche_end($notab=0)
Return tab footer of a card.
setEventMessage($mesgs, $style='mesgs', $noduplicate=0)
Set event message in dol_events session object.
dol_print_date($time, $format='', $tzoutput='auto', $outputlangs='', $encodetooutput=false)
Output date in a string format according to outputlangs (or langs if not defined).
dol_print_phone($phone, $countrycode='', $cid=0, $socid=0, $addlink='', $separ="&nbsp;", $withpicto='', $titlealt='', $adddivfloat=0)
Format phone numbers according to country.
dol_now($mode='auto')
Return date for now.
getDolGlobalInt($key, $default=0)
Return dolibarr global constant int value.
img_picto($titlealt, $picto, $moreatt='', $pictoisfullpath=false, $srconly=0, $notitle=0, $alt='', $morecss='', $marginleftonlyshort=2)
Show picto whatever it's its name (generic function)
dolGetButtonAction($label, $text='', $actionType='default', $url='', $id='', $userRight=1, $params=array())
Function dolGetButtonAction.
GETPOST($paramname, $check='alphanohtml', $method=0, $filter=null, $options=null, $noreplace=0)
Return value of a param into GET or POST supervariable.
setEventMessages($mesg, $mesgs, $style='mesgs', $messagekey='', $noduplicate=0)
Set event messages in dol_events session object.
print_barre_liste($titre, $page, $file, $options='', $sortfield='', $sortorder='', $morehtmlcenter='', $num=-1, $totalnboflines='', $picto='generic', $pictoisfullpath=0, $morehtmlright='', $morecss='', $limit=-1, $hideselectlimit=0, $hidenavigation=0, $pagenavastextinput=0, $morehtmlrightbeforearrow='')
Print a title with navigation controls for pagination.
dol_buildpath($path, $type=0, $returnemptyifnotfound=0)
Return path of url or filesystem.
getCommonSubstitutionArray($outputlangs, $onlykey=0, $exclude=null, $object=null, $include=null)
Return array of possible common substitutions.
getDolGlobalString($key, $default='')
Return dolibarr global constant string value.
img_edit($titlealt='default', $float=0, $other='')
Show logo editer/modifier fiche.
show_actions_messaging($conf, $langs, $db, $filterobj, $objcon='', $noprint=0, $actioncode='', $donetodo='done', $filters=array(), $sortfield='a.datep, a.id', $sortorder='DESC')
Show html area with actions in messaging format.
dol_escape_htmltag($stringtoescape, $keepb=0, $keepn=0, $noescapetags='', $escapeonlyhtmltags=0, $cleanalsojavascript=0)
Returns text escaped for inclusion in HTML alt or title or value tags, or into values of HTML input f...
Class to generate the form for creating a new ticket.
project_prepare_head(Project $project, $moreparam='')
Prepare array with list of tabs.
restrictedArea(User $user, $features, $object=0, $tableandshare='', $feature2='', $dbt_keyfield='fk_soc', $dbt_select='rowid', $isdraft=0, $mode=0)
Check permissions of a user to show a page and an object.
accessforbidden($message='', $printheader=1, $printfooter=1, $showonlymessage=0, $params=null)
Show a message to say access is forbidden and stop program.
showDirectPublicLink($object)
Return string with full Url.
ticket_prepare_head($object)
Build tabs for a Ticket object.