card.php

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<?php
/* Copyright (C) 2013-2016 Jean-François FERRY  <hello@librethic.io>
 * Copyright (C) 2016      Christophe Battarel  <christophe@altairis.fr>
 * Copyright (C) 2018      Laurent Destailleur  <eldy@users.sourceforge.net>
 * Copyright (C) 2021-2024 Frédéric France    <frederic.france@netlogic.fr>
 * Copyright (C) 2021      Alexandre Spangaro   <aspangaro@open-dsi.fr>
 * Copyright (C) 2022-2023 Charlene Benke       <charlene@patas-monkey.com>
 * Copyright (C) 2023      Benjamin Falière   <benjamin.faliere@altairis.fr>
 * Copyright (C) 2024   MDW             <mdeweerd@users.noreply.github.com>
 * Copyright (C) 2024    Irvine FLEITH    <irvine.fleith@atm-consulting.fr>
 *
 * This program is free software; you can redistribute it and/or modify
 * it under the terms of the GNU General Public License as published by
 * the Free Software Foundation; either version 3 of the License, or
 * (at your option) any later version.
 *
 * This program is distributed in the hope that it will be useful,
 * but WITHOUT ANY WARRANTY; without even the implied warranty of
 * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
 * GNU General Public License for more details.
 *
 * You should have received a copy of the GNU General Public License
 * along with this program. If not, see <https://www.gnu.org/licenses/>.
 */
 
// Load Dolibarr environment
require '../main.inc.php';
require_once DOL_DOCUMENT_ROOT.'/ticket/class/actions_ticket.class.php';
require_once DOL_DOCUMENT_ROOT.'/core/class/html.formticket.class.php';
require_once DOL_DOCUMENT_ROOT.'/core/class/html.formfile.class.php';
require_once DOL_DOCUMENT_ROOT.'/core/class/extrafields.class.php';
require_once DOL_DOCUMENT_ROOT.'/core/lib/ticket.lib.php';
require_once DOL_DOCUMENT_ROOT.'/core/lib/date.lib.php';
require_once DOL_DOCUMENT_ROOT.'/core/lib/company.lib.php';
require_once DOL_DOCUMENT_ROOT.'/contact/class/contact.class.php';
require_once DOL_DOCUMENT_ROOT.'/categories/class/categorie.class.php';
 
if (isModEnabled('project')) {
  include_once DOL_DOCUMENT_ROOT.'/core/class/html.formprojet.class.php';
  include_once DOL_DOCUMENT_ROOT.'/core/lib/project.lib.php';
  include_once DOL_DOCUMENT_ROOT.'/projet/class/project.class.php';
}
if (isModEnabled('contract')) {
  include_once DOL_DOCUMENT_ROOT.'/core/class/html.formcontract.class.php';
  include_once DOL_DOCUMENT_ROOT.'/core/lib/contract.lib.php';
  include_once DOL_DOCUMENT_ROOT.'/contrat/class/contrat.class.php';
}
 
// Load translation files required by the page
$langs->loadLangs(array("companies", "other", "ticket"));
 
// Get parameters
$id        = GETPOSTINT('id');
$ref       = GETPOST('ref', 'alpha');
$track_id  = GETPOST('track_id', 'alpha', 3);
$socid     = GETPOSTINT('socid');
$contactid = GETPOSTINT('contactid');
$projectid = GETPOSTINT('projectid');
$notifyTiers = GETPOST("notify_tiers_at_create", 'alpha');
 
$action    = GETPOST('action', 'aZ09');
$cancel    = GETPOST('cancel', 'alpha');
$backtopage = GETPOST('backtopage', 'alpha');
$backtopageforcancel = GETPOST('backtopageforcancel', 'alpha');
 
$sortfield = GETPOST('sortfield', 'aZ09comma') ? GETPOST('sortfield', 'aZ09comma') : "a.datep";
$sortorder = GETPOST('sortorder', 'aZ09comma') ? GETPOST('sortorder', 'aZ09comma') : "desc";
$search_rowid = GETPOST('search_rowid');
$search_agenda_label = GETPOST('search_agenda_label');
 
if (GETPOST('actioncode', 'array')) {
  $actioncode = GETPOST('actioncode', 'array', 3);
  if (!count($actioncode)) {
    $actioncode = '0';
  }
} else {
  $actioncode = GETPOST("actioncode", "alpha", 3) ? GETPOST("actioncode", "alpha", 3) : (GETPOST("actioncode") == '0' ? '0' : getDolGlobalString('AGENDA_DEFAULT_FILTER_TYPE_FOR_OBJECT'));
}
 
 
// Initialize technical object to manage hooks of ticket. Note that conf->hooks_modules contains array array
$hookmanager->initHooks(array('ticketcard', 'globalcard'));
 
$object = new Ticket($db);
$extrafields = new ExtraFields($db);
 
// Fetch optionals attributes and labels
$extrafields->fetch_name_optionals_label($object->table_element);
 
$search_array_options = $extrafields->getOptionalsFromPost($object->table_element, '', 'search_');
 
// Initialize array of search criteria
$search_all = GETPOST("search_all", 'alpha');
$search = array();
foreach ($object->fields as $key => $val) {
  if (GETPOST('search_'.$key, 'alpha')) {
    $search[$key] = GETPOST('search_'.$key, 'alpha');
  }
}
 
if (empty($action) && empty($id) && empty($ref)) {
  $action = 'view';
}
 
// Select mail models is same action as add_message
if (GETPOST('modelselected', 'alpha')) {
  $action = 'presend';
}
 
// Load object
//include DOL_DOCUMENT_ROOT.'/core/actions_fetchobject.inc.php';  // Must be include, not include_once. Include fetch and fetch_thirdparty but not fetch_optionals
if ($id || $track_id || $ref) {
  $res = $object->fetch($id, $ref, $track_id);
  if ($res >= 0) {
    $id = $object->id;
    $track_id = $object->track_id;
  }
}
 
$now = dol_now();
 
$actionobject = new ActionsTicket($db);
 
// Store current page url
$url_page_current = DOL_URL_ROOT.'/ticket/card.php';
 
// Security check - Protection if external user
if ($user->socid > 0) {
  $socid = $user->socid;
}
$result = restrictedArea($user, 'ticket', $object->id);
 
$triggermodname = 'TICKET_MODIFY';
 
// Permissions
$permissiontoread   = $user->hasRight('ticket', 'read');
$permissiontoadd    = $user->hasRight('ticket', 'write');
$permissiontodelete = $user->hasRight('ticket', 'delete');
 
$upload_dir = $conf->ticket->dir_output;
 
 
 
/*
 * Actions
 */
 
$parameters = array();
$reshook = $hookmanager->executeHooks('doActions', $parameters, $object, $action); // Note that $action and $object may have been modified by some hooks
if ($reshook < 0) {
  setEventMessages($hookmanager->error, $hookmanager->errors, 'errors');
}
 
$error = 0;
if (empty($reshook)) {
  // Purge search criteria
  if (GETPOST('button_removefilter_x', 'alpha') || GETPOST('button_removefilter.x', 'alpha') || GETPOST('button_removefilter', 'alpha')) { // All test are required to be compatible with all browsers{
    $actioncode = '';
    $search_agenda_label = '';
  }
 
  $backurlforlist = DOL_URL_ROOT . '/ticket/list.php';
 
  if (empty($backtopage) || ($cancel && empty($id))) {
    if (empty($backtopage) || ($cancel && strpos($backtopage, '__ID__'))) {
      if (empty($id) && (($action != 'add' && $action != 'create') || $cancel)) {
        $backtopage = $backurlforlist;
      } else {
        $backtopage = DOL_URL_ROOT . '/ticket/card.php?id=' . ((!empty($id) && $id > 0) ? $id : '__ID__');
      }
    }
  }
 
  if ($cancel) {
    if (!empty($backtopageforcancel)) {
      header("Location: " . $backtopageforcancel);
      exit;
    } elseif (!empty($backtopage)) {
      header("Location: " . $backtopage);
      exit;
    }
    $action = 'view';
  }
 
  if (($action == 'add' || ($action == 'update' && $object->status < Ticket::STATUS_CLOSED)) && $permissiontoadd) {
    $ifErrorAction = $action == 'add' ? 'create' : 'edit';
    if ($action == 'add') $object->track_id = null;
    $error = 0;
 
    $fieldsToCheck = [
      'ref' => ['check' => 'alpha', 'langs' => 'Ref'],
      'type_code' => ['check' => 'alpha', 'langs' => 'TicketTypeRequest'],
      'category_code' => ['check' => 'alpha', 'langs' => 'TicketCategory'],
      'severity_code' => ['check' => 'alpha', 'langs' => 'TicketSeverity'],
      'subject' => ['check' => 'alphanohtml', 'langs' => 'Subject'],
      'message' => ['check' => 'restricthtml', 'langs' => 'Message']
    ];
 
    FormTicket::checkRequiredFields($fieldsToCheck, $error);
 
    if (!empty($error)) {
      $action = $ifErrorAction;
    }
 
    $ret = $extrafields->setOptionalsFromPost(null, $object);
    if ($ret < 0) {
      $error++;
    }
    $getRef = GETPOST('ref', 'alpha');
 
    if (!empty($getRef)) {
      $isExistingRef = $object->checkExistingRef($action, $getRef);
    } else {
      $isExistingRef = true;
    }
 
    $style = '';
 
    if ($isExistingRef) {
      if ($action == 'update') {
        $error++;
        $action = 'edit';
        $style = 'errors';
      } elseif ($action == 'add') {
        $object->ref = $object->getDefaultRef();
        $object->track_id = null;
        $style = 'warnings';
      }
      if (!empty($getRef)) {
        setEventMessage($langs->trans('TicketRefAlreadyUsed', $getRef, $object->ref), $style);
      }
    }
    if (!$error) {
      $db->begin();
 
      $object->type_code = GETPOST('type_code', 'alpha');
      $object->category_code = GETPOST('category_code', 'alpha');
      $object->severity_code = GETPOST('severity_code', 'alpha');
      $object->subject = GETPOST('subject', 'alpha');
      $object->message = GETPOST('message', 'restricthtml');
      $object->fk_soc = GETPOSTINT('socid');
      $fk_user_assign = GETPOSTINT('fk_user_assign');
      $object->fk_project = GETPOSTINT('projectid');
      $object->fk_contract = GETPOSTINT('fk_contract');
 
      if ($fk_user_assign > 0) {
        $object->fk_user_assign = $fk_user_assign;
        $object->status = $object::STATUS_ASSIGNED;
      }
 
      if ($action == 'add') {
        $object->type_code = GETPOST("type_code", 'alpha');
        $object->type_label = $langs->trans($langs->getLabelFromKey($db, $object->type_code, 'c_ticket_type', 'code', 'label'));
        $object->category_label = $langs->trans($langs->getLabelFromKey($db, $object->category_code, 'c_ticket_category', 'code', 'label'));
        $object->severity_label = $langs->trans($langs->getLabelFromKey($db, $object->severity_code, 'c_ticket_severity', 'code', 'label'));
        $object->fk_user_create = $user->id;
        $object->email_from = $user->email;
        $object->origin_email = null;
        $notifyTiers = GETPOST("notify_tiers_at_create", 'alpha');
        $object->notify_tiers_at_create = empty($notifyTiers) ? 0 : 1;
        $object->context['contact_id'] = GETPOSTINT('contact_id');
        $id = $object->create($user);
      } else {
        $id = $object->update($user);
      }
 
      if ($id <= 0) {
        $error++;
        setEventMessages($object->error, $object->errors, 'errors');
        $action = $ifErrorAction;
      }
 
      if (!$error) {
        // Category association
        $categories = GETPOST('categories', 'array');
        $object->setCategories($categories);
      }
 
      if ($action == 'add') {
        if (!$error) {
          // Add contact
          $contactid = GETPOSTINT('contactid');
          $type_contact = GETPOST("type", 'alpha');
 
          if ($contactid > 0 && $type_contact) {
            $typeid = (GETPOST('typecontact') ? GETPOST('typecontact') : GETPOST('type'));
            $result = $object->add_contact($contactid, $typeid, 'external');
          }
 
          // Link ticket to project
          if (GETPOST('origin', 'alpha') == 'projet') {
            $projectid = GETPOSTINT('originid');
          } else {
            $projectid = GETPOSTINT('projectid');
          }
 
          if ($projectid > 0) {
            $object->setProject($projectid);
          }
 
          // Auto mark as read if created from backend
          if (getDolGlobalString('TICKET_AUTO_READ_WHEN_CREATED_FROM_BACKEND') && $user->hasRight('ticket', 'write')) {
            if (!$object->markAsRead($user) > 0) {
              setEventMessages($object->error, $object->errors, 'errors');
            }
          }
 
          // Auto assign user
          if (getDolGlobalString('TICKET_AUTO_ASSIGN_USER_CREATE')) {
            $result = $object->assignUser($user, $user->id, 1);
            $object->add_contact($user->id, "SUPPORTTEC", 'internal');
          }
        }
 
        if (!$error) {
          // File transfer
          $object->copyFilesForTicket('');        // trackid is forced to '' because files were uploaded when no id for ticket exists yet and trackid was ''
        }
      }
      if (!$error) {
        $db->commit();
 
        if (!empty($backtopage)) {
          if (empty($id)) {
            $url = $backtopage;
          } else {
            $url = 'card.php?track_id=' . urlencode($object->track_id);
          }
        } else {
          $url = 'card.php?track_id=' . urlencode($object->track_id);
        }
 
        header("Location: " . $url);
        exit;
      } else {
        $db->rollback();
        setEventMessages($object->error, $object->errors, 'errors');
      }
    } else $action = $ifErrorAction;
  }
 
  // Mark as Read
  if ($action == "set_read" && $permissiontoadd) {
    $object->fetch('', '', GETPOST("track_id", 'alpha'));
 
    if ($object->markAsRead($user) > 0) {
      setEventMessages($langs->trans('TicketMarkedAsRead'), null, 'mesgs');
 
      header("Location: card.php?track_id=" . $object->track_id);
      exit;
    } else {
      setEventMessages($object->error, $object->errors, 'errors');
    }
    $action = 'view';
  }
 
  // Assign to someone
  if ($action == "assign_user" && GETPOST('btn_assign_user', 'alpha') && $permissiontoadd) {
    $object->fetch('', '', GETPOST("track_id", 'alpha'));
    $useroriginassign = $object->fk_user_assign;
    $usertoassign = GETPOSTINT('fk_user_assign');
 
    /*if (! ($usertoassign > 0)) {
     $error++;
     array_push($object->errors, $langs->trans("ErrorFieldRequired", $langs->transnoentities("AssignedTo")));
     $action = 'view';
     }*/
 
    if (!$error) {
      $ret = $object->assignUser($user, $usertoassign);
      if ($ret < 0) {
        $error++;
      }
    }
 
    if (!$error) {    // Update list of contacts
      // If a user has already been assigned, we delete him from the contacts.
      if ($useroriginassign > 0) {
        $internal_contacts = $object->listeContact(-1, 'internal', 0, 'SUPPORTTEC');
        foreach ($internal_contacts as $key => $contact) {
          if ($contact['id'] !== $usertoassign) {
            $result = $object->delete_contact($contact['rowid']);
            if ($result < 0) {
              $error++;
              setEventMessages($object->error, $object->errors, 'errors');
            }
          }
        }
      }
 
      if ($usertoassign > 0 && $usertoassign !== $useroriginassign) {
        $result = $object->add_contact($usertoassign, "SUPPORTTEC", 'internal', $notrigger = 0);
        if ($result < 0) {
          $error++;
          setEventMessages($object->error, $object->errors, 'errors');
        }
      }
    }
 
    if (!$error) {
      // Log action in ticket logs table
      $object->fetch_user($usertoassign);
 
      setEventMessages($langs->trans('TicketAssigned'), null, 'mesgs');
      header("Location: card.php?track_id=" . $object->track_id);
      exit;
    } else {
      array_push($object->errors, $object->error);
    }
    $action = 'view';
  }
 
  // Action to add a message (private or not, with email or not).
  // This may also send an email (concatenated with email_intro and email footer if checkbox was selected)
  if ($action == 'add_message' && GETPOSTISSET('btn_add_message') && $permissiontoread) {
    $ret = $object->newMessage($user, $action, (GETPOST('private_message', 'alpha') == "1" ? 1 : 0), 0);
 
    if ($ret > 0) {
      if (!empty($backtopage)) {
        $url = $backtopage;
      } else {
        $url = 'card.php?track_id=' . urlencode($object->track_id);
      }
 
      header("Location: " . $url);
      exit;
    } else {
      setEventMessages($object->error, $object->errors, 'errors');
      $action = 'presend';
    }
  }
 
  if (($action == "confirm_close" || $action == "confirm_abandon") && GETPOST('confirm', 'alpha') == 'yes' && $permissiontoadd) {
    $object->fetch(GETPOSTINT('id'), '', GETPOST('track_id', 'alpha'));
 
    if ($object->close($user, ($action == "confirm_abandon" ? 1 : 0))) {
      setEventMessages($langs->trans('TicketMarkedAsClosed'), null, 'mesgs');
 
      $url = 'card.php?track_id=' . GETPOST('track_id', 'alpha');
      header("Location: " . $url);
      exit;
    } else {
      $action = '';
      setEventMessages($object->error, $object->errors, 'errors');
    }
  }
 
  if ($action == "confirm_public_close" && GETPOST('confirm', 'alpha') == 'yes' && $permissiontoadd) {
    $object->fetch(GETPOSTINT('id'), '', GETPOST('track_id', 'alpha'));
    if ($_SESSION['email_customer'] == $object->origin_email || $_SESSION['email_customer'] == $object->thirdparty->email) {
      $object->context['contact_id'] = GETPOSTINT('contact_id');
 
      $object->close($user);
 
      setEventMessages('<div class="confirm">' . $langs->trans('TicketMarkedAsClosed') . '</div>', null, 'mesgs');
 
      $url = 'card.php?track_id=' . GETPOST('track_id', 'alpha');
      header("Location: " . $url);
      exit;
    } else {
      setEventMessages($object->error, $object->errors, 'errors');
      $action = '';
    }
  }
 
  if ($action == 'confirm_delete_ticket' && GETPOST('confirm', 'alpha') == "yes" && $permissiontodelete) {
    if ($object->fetch(GETPOSTINT('id'), '', GETPOST('track_id', 'alpha')) >= 0) {
      if ($object->delete($user) > 0) {
        setEventMessages('<div class="confirm">' . $langs->trans('TicketDeletedSuccess') . '</div>', null, 'mesgs');
        header("Location: " . DOL_URL_ROOT . "/ticket/list.php");
        exit;
      } else {
        $langs->load("errors");
        $mesg = '<div class="error">' . $langs->trans($object->error) . '</div>';
        $action = '';
      }
    }
  }
 
  // Set parent company
  if ($action == 'set_thirdparty' && $user->hasRight('ticket', 'write')) {
    if ($object->fetch(GETPOSTINT('id'), '', GETPOST('track_id', 'alpha')) >= 0) {
      $result = $object->setCustomer(GETPOSTINT('editcustomer'));
      $url = $_SERVER["PHP_SELF"] . '?track_id=' . GETPOST('track_id', 'alpha');
      header("Location: " . $url);
      exit();
    }
  }
 
  // Set progress status
  if ($action == 'set_progression' && $user->hasRight('ticket', 'write')) {
    if ($object->fetch(GETPOSTINT('id'), '', GETPOST('track_id', 'alpha')) >= 0) {
      $result = $object->setProgression(GETPOST('progress', 'alpha'));
 
      $url = 'card.php?track_id=' . $object->track_id;
      header("Location: " . $url);
      exit();
    }
  }
 
  // Set categories
  if ($action == 'set_categories' && $user->hasRight('ticket', 'write')) {
    if ($object->fetch(GETPOSTINT('id'), '', GETPOST('track_id', 'alpha')) >= 0) {
      $result = $object->setCategories(GETPOST('categories', 'array'));
 
      $url = 'card.php?track_id=' . $object->track_id;
      header("Location: " . $url);
      exit();
    }
  }
 
  // Set Subject
  if ($action == 'setsubject' && $user->hasRight('ticket', 'write')) {
    if ($object->fetch(GETPOSTINT('id'))) {
      if ($action == 'setsubject') {
        $object->subject = GETPOST('subject', 'alphanohtml');
      }
 
      if ($action == 'setsubject' && empty($object->subject)) {
        $error++;
        setEventMessages($langs->trans("ErrorFieldRequired", $langs->transnoentities("Subject")), null, 'errors');
      }
 
      if (!$error) {
        if (!$object->update($user) >= 0) {
          $error++;
          setEventMessages($object->error, $object->errors, 'errors');
        }
      }
 
      header("Location: " . $_SERVER['PHP_SELF'] . "?track_id=" . $object->track_id);
      exit;
    }
  }
 
  if ($action == 'confirm_reopen' && $user->hasRight('ticket', 'manage') && !GETPOST('cancel')) {
    if ($object->fetch(GETPOSTINT('id'), '', GETPOST('track_id', 'alpha')) >= 0) {
      // prevent browser refresh from reopening ticket several times
      if ($object->status == Ticket::STATUS_CLOSED || $object->status == Ticket::STATUS_CANCELED) {
        if ($object->fk_user_assign != null) {
          $res = $object->setStatut(Ticket::STATUS_ASSIGNED, null, '', 'TICKET_MODIFY');
        } else {
          $res = $object->setStatut(Ticket::STATUS_NOT_READ, null, '', 'TICKET_MODIFY');
        }
        if ($res) {
          $url = 'card.php?track_id=' . $object->track_id;
          header("Location: " . $url);
          exit();
        } else {
          $error++;
          setEventMessages($object->error, $object->errors, 'errors');
        }
      }
    }
  } elseif ($action == 'classin' && $permissiontoadd) {
    // Categorisation dans projet
    if ($object->fetch(GETPOSTINT('id'), '', GETPOST('track_id', 'alpha')) >= 0) {
      $object->setProject($projectid);
      $url = 'card.php?track_id=' . $object->track_id;
      header("Location: " . $url);
      exit();
    }
  } elseif ($action == 'setcontract' && $permissiontoadd) {
    // Categorisation dans contrat
    if ($object->fetch(GETPOSTINT('id'), '', GETPOST('track_id', 'alpha')) >= 0) {
      $object->setContract(GETPOSTINT('contractid'));
      $url = 'card.php?track_id=' . $object->track_id;
      header("Location: " . $url);
      exit();
    }
  } elseif ($action == "set_message" && $user->hasRight('ticket', 'manage')) {
    if (!GETPOST('cancel')) {
      $object->fetch('', '', GETPOST('track_id', 'alpha'));
      //$oldvalue_message = $object->message;
      $fieldtomodify = GETPOST('message_initial', 'restricthtml');
 
      $object->message = $fieldtomodify;
      $ret = $object->update($user);
      if ($ret > 0) {
        //include_once DOL_DOCUMENT_ROOT.'/core/class/utils_diff.class.php';
        // output the result of comparing two files as plain text
        //$log_action .= Diff::toString(Diff::compare(strip_tags($oldvalue_message), strip_tags($object->message)));
 
        setEventMessages($langs->trans('TicketMessageSuccesfullyUpdated'), null, 'mesgs');
      } else {
        $error++;
        setEventMessages($object->error, $object->errors, 'errors');
      }
    }
 
    $action = 'view';
  } elseif ($action == 'confirm_set_status' && $permissiontoadd && !GETPOST('cancel')) {
    // Reopen ticket
    if ($object->fetch(GETPOSTINT('id'), GETPOST('track_id', 'alpha')) >= 0) {
      $new_status = GETPOSTINT('new_status');
      //$old_status = $object->status;
      $res = $object->setStatut($new_status);
      if ($res) {
        $url = 'card.php?track_id=' . $object->track_id;
        header("Location: " . $url);
        exit();
      } else {
        $error++;
        setEventMessages($object->error, $object->errors, 'errors');
      }
    }
  }
 
  // Action to update an extrafield
  if ($action == "update_extras" && $permissiontoadd) {
    $object->fetch(GETPOSTINT('id'), '', GETPOST('track_id', 'alpha'));
 
    $ret = $extrafields->setOptionalsFromPost(null, $object, GETPOST('attribute', 'restricthtml'));
    if ($ret < 0) {
      $error++;
    }
 
    if (!$error) {
      $result = $object->insertExtraFields(empty($triggermodname) ? '' : $triggermodname, $user);
      if ($result < 0) {
        $error++;
      }
    }
 
    if ($error) {
      setEventMessages($object->error, $object->errors, 'errors');
      $action = 'edit_extras';
    } else {
      setEventMessages($langs->trans('RecordSaved'), null, 'mesgs');
      $action = 'view';
    }
  }
 
  if ($action == "change_property" && GETPOST('btn_update_ticket_prop', 'alpha') && $permissiontoadd) {
    $object->fetch(GETPOSTINT('id'), '', GETPOST('track_id', 'alpha'));
 
    $object->type_code = GETPOST('update_value_type', 'aZ09');
    $object->severity_code = GETPOST('update_value_severity', 'aZ09');
    $object->category_code = GETPOST('update_value_category', 'aZ09');
 
    $ret = $object->update($user);
    if ($ret > 0) {
      setEventMessages($langs->trans('TicketUpdated'), null, 'mesgs');
    } else {
      $error++;
      setEventMessages($object->error, $object->errors, 'errors');
    }
    $action = 'view';
  }
 
 
  $permissiondellink = $user->hasRight('ticket', 'write');
  include DOL_DOCUMENT_ROOT . '/core/actions_dellink.inc.php'; // Must be include, not include_once
 
  // Actions to build doc
  include DOL_DOCUMENT_ROOT . '/core/actions_builddoc.inc.php';
 
  // Actions to send emails
  $triggersendname = 'TICKET_SENTBYMAIL';
  $paramname = 'id';
  $autocopy = 'MAIN_MAIL_AUTOCOPY_TICKET_TO'; // used to know the automatic BCC to add
  $trackid = 'tic' . $object->id;
  include DOL_DOCUMENT_ROOT . '/core/actions_sendmails.inc.php';
 
  // Set $action to correct value for the case we used presend action to add a message
  if (GETPOSTISSET('actionbis') && $action == 'presend') {
    $action = 'presend_addmessage';
  }
}
 
 
/*
 * View
 */
 
$userstat = new User($db);
$form = new Form($db);
$formfile = new FormFile($db);
$formticket = new FormTicket($db);
if (isModEnabled('project')) {
  $formproject = new FormProjets($db);
}
 
$help_url = 'EN:Module_Ticket|FR:DocumentationModuleTicket';
 
$title = $actionobject->getTitle($action);
 
llxHeader('', $title, $help_url, '', 0, 0, '', '', '', 'mod-ticket page-card');
 
if ($action == 'create' || $action == 'presend') {
  if (empty($permissiontoadd)) {
    accessforbidden('NotEnoughPermissions', 0, 1);
  }
 
  $formticket = new FormTicket($db);
 
  print load_fiche_titre($langs->trans('NewTicket'), '', 'ticket');
 
  $formticket->trackid = '';    // TODO Use a unique key 'tic' to avoid conflict in upload file feature
  $formticket->withfromsocid = $socid ? $socid : $user->socid;
  $formticket->withfromcontactid = $contactid ? $contactid : '';
  $formticket->withtitletopic = 1;
  $formticket->withnotifytiersatcreate = ($notifyTiers ? 1 : (getDolGlobalString('TICKET_CHECK_NOTIFY_THIRDPARTY_AT_CREATION') ? 1 : 0));
  $formticket->withusercreate = 0;
  $formticket->withref = 1;
  $formticket->fk_user_create = $user->id;
  $formticket->withfile = 2;
  $formticket->withextrafields = 1;
  $formticket->param = array('origin' => GETPOST('origin'), 'originid' => GETPOST('originid'));
 
  $formticket->withcancel = 1;
 
  // Init list of files
  if (GETPOST("mode", "aZ09") == 'init') {
    $formticket->clear_attached_files();
  }
 
  $formticket->showForm(1, 'create', 0, null, $action, $object);
 
  print dol_get_fiche_end();
} elseif ($action == 'edit' && $user->rights->ticket->write && $object->status < Ticket::STATUS_CLOSED) {
  if (empty($permissiontoadd)) {
    accessforbidden('NotEnoughPermissions', 0, 1);
  }
 
  $formticket = new FormTicket($db);
 
  $head = ticket_prepare_head($object);
 
  print dol_get_fiche_head($head, 'tabTicket', $langs->trans('Ticket'), -1, 'ticket');
 
  $formticket->trackid = $object->track_id;        // TODO Use a unique key 'tic' to avoid conflict in upload file feature
  $formticket->withfromsocid = $object->socid;
  $formticket->withtitletopic = 1;
  //  $formticket->withnotifytiersatcreate = ($notifyTiers ? 1 : (getDolGlobalString('TICKET_CHECK_NOTIFY_THIRDPARTY_AT_CREATION') ? 1 : 0));
  $formticket->withnotifytiersatcreate = 0;
  $formticket->withusercreate = 0;
  $formticket->withref = 1;
  $formticket->fk_user_create = $user->id;
  $formticket->withfile = 0;
  $formticket->action = 'update';
  $formticket->withextrafields = 1;
  $formticket->param = array('origin' => GETPOST('origin'), 'originid' => GETPOST('originid'));
 
  $formticket->withcancel = 1;
 
  $formticket->showForm(0, 'edit', 0, null, $action, $object);
 
  print dol_get_fiche_end();
} elseif (empty($action) || in_array($action, ['builddoc', 'view', 'addlink', 'dellink', 'presend', 'presend_addmessage', 'close', 'abandon', 'delete', 'editcustomer', 'progression', 'categories', 'reopen', 'edit_contrat', 'editsubject', 'edit_extras', 'update_extras', 'edit_extrafields', 'set_extrafields', 'classify', 'sel_contract', 'edit_message_init', 'set_status', 'dellink'])) {
  if (!empty($res) && $res > 0) {
    // or for unauthorized internals users
    if (!$user->socid && (getDolGlobalString('TICKET_LIMIT_VIEW_ASSIGNED_ONLY') && $object->fk_user_assign != $user->id) && !$user->hasRight('ticket', 'manage')) {
      accessforbidden('', 0, 1);
    }
 
 
    // Confirmation close
    if ($action == 'close') {
      $thirdparty_contacts = $object->getInfosTicketExternalContact(1);
      $contacts_select = array(
        '-2' => $langs->trans('TicketNotifyAllTiersAtClose'),
        '-3' => $langs->trans('TicketNotNotifyTiersAtClose')
      );
      foreach ($thirdparty_contacts as $thirdparty_contact) {
        $contacts_select[$thirdparty_contact['id']] = $thirdparty_contact['civility'] . ' ' . $thirdparty_contact['lastname'] . ' ' . $thirdparty_contact['firstname'];
      }
 
      // Default select all or no contact
      $default = (getDolGlobalString('TICKET_NOTIFY_AT_CLOSING') ? -2 : -3);
      $formquestion = array(
        array(
          'name' => 'contactid',
          'type' => 'select',
          'label' => $langs->trans('NotifyThirdpartyOnTicketClosing'),
          'values' => $contacts_select,
          'default' => $default
        ),
      );
 
      print $form->formconfirm($url_page_current."?track_id=".$object->track_id, $langs->trans("CloseATicket"), $langs->trans("ConfirmCloseAticket"), "confirm_close", $formquestion, '', 1);
    }
    // Confirmation abandon
    if ($action == 'abandon') {
      print $form->formconfirm($url_page_current."?track_id=".$object->track_id, $langs->trans("AbandonTicket"), $langs->trans("ConfirmAbandonTicket"), "confirm_abandon", '', '', 1);
    }
    // Confirmation delete
    if ($action == 'delete') {
      print $form->formconfirm($url_page_current."?track_id=".$object->track_id, $langs->trans("Delete"), $langs->trans("ConfirmDeleteTicket"), "confirm_delete_ticket", '', '', 1);
    }
    // Confirm reopen
    if ($action == 'reopen') {
      print $form->formconfirm($url_page_current.'?track_id='.$object->track_id, $langs->trans('ReOpen'), $langs->trans('ConfirmReOpenTicket'), 'confirm_reopen', '', '', 1);
    }
    // Confirmation status change
    if ($action == 'set_status') {
      $new_status = GETPOST('new_status');
      //var_dump($url_page_current . "?track_id=" . $object->track_id);
      print $form->formconfirm($url_page_current."?track_id=".$object->track_id."&new_status=".GETPOST('new_status'), $langs->trans("TicketChangeStatus"), $langs->trans("TicketConfirmChangeStatus", $langs->transnoentities($object->labelStatusShort[$new_status])), "confirm_set_status", '', '', 1);
    }
 
    // project info
    if ($projectid > 0) {
      $projectstat = new Project($db);
      if ($projectstat->fetch($projectid) > 0) {
        $projectstat->fetch_thirdparty();
 
        // To verify role of users
        //$userAccess = $object->restrictedProjectArea($user,'read');
        $userWrite = $projectstat->restrictedProjectArea($user, 'write');
        //$userDelete = $object->restrictedProjectArea($user,'delete');
        //print "userAccess=".$userAccess." userWrite=".$userWrite." userDelete=".$userDelete;
 
        $head = project_prepare_head($projectstat);
 
        print dol_get_fiche_head($head, 'ticket', $langs->trans("Project"), 0, ($projectstat->public ? 'projectpub' : 'project'));
 
        print '<table class="border centpercent">';
 
        $linkback = '<a href="'.DOL_URL_ROOT.'/projet/list.php?restore_lastsearch_values=1">'.$langs->trans("BackToList").'</a>';
 
        // Ref
        print '<tr><td width="30%">'.$langs->trans('Ref').'</td><td colspan="3">';
        // Define a complementary filter for search of next/prev ref.
        if (!$user->hasRight('projet', 'all', 'lire')) {
          $objectsListId = $projectstat->getProjectsAuthorizedForUser($user, $mine, 0);
          $projectstat->next_prev_filter = "rowid IN (".$db->sanitize(count($objectsListId) ? implode(',', array_keys($objectsListId)) : '0').")";
        }
        print $form->showrefnav($projectstat, 'ref', $linkback, 1, 'ref', 'ref', '');
        print '</td></tr>';
 
        // Label
        print '<tr><td>'.$langs->trans("Label").'</td><td>'.$projectstat->title.'</td></tr>';
 
        // Customer
        print "<tr><td>".$langs->trans("ThirdParty")."</td>";
        print '<td colspan="3">';
        if ($projectstat->thirdparty->id > 0) {
          print $projectstat->thirdparty->getNomUrl(1);
        } else {
          print '&nbsp;';
        }
 
        print '</td></tr>';
 
        // Visibility
        print '<tr><td>'.$langs->trans("Visibility").'</td><td>';
        if ($projectstat->public) {
          print $langs->trans('SharedProject');
        } else {
          print $langs->trans('PrivateProject');
        }
 
        print '</td></tr>';
 
        // Status
        print '<tr><td>'.$langs->trans("Status").'</td><td>'.$projectstat->getLibStatut(4).'</td></tr>';
 
        print "</table>";
 
        print dol_get_fiche_end();
      } else {
        print "ErrorRecordNotFound";
      }
    } elseif ($socid > 0) {
      $object->fetch_thirdparty();
      $head = societe_prepare_head($object->thirdparty);
 
      print dol_get_fiche_head($head, 'ticket', $langs->trans("ThirdParty"), 0, 'company');
 
      dol_banner_tab($object->thirdparty, 'socid', '', ($user->socid ? 0 : 1), 'rowid', 'nom');
 
      print dol_get_fiche_end();
    }
 
    if (!$user->socid && getDolGlobalString('TICKET_LIMIT_VIEW_ASSIGNED_ONLY')) {
      $object->next_prev_filter = "te.fk_user_assign = ".((int) $user->id);
    } elseif ($user->socid > 0) {
      $object->next_prev_filter = "te.fk_soc = ".((int) $user->socid);
    }
 
    $head = ticket_prepare_head($object);
 
    print dol_get_fiche_head($head, 'tabTicket', $langs->trans("Ticket"), -1, 'ticket');
 
    $morehtmlref = '<div class="refidno">';
    $morehtmlref .= dolPrintLabel($object->subject);
    // Author
    $createdbyshown = 0;
    if ($object->fk_user_create > 0) {
      $morehtmlref .= '<br>'.$langs->trans("CreatedBy").' : ';
 
      $fuser = new User($db);
      $fuser->fetch($object->fk_user_create);
      $morehtmlref .= $fuser->getNomUrl(-1);
      $createdbyshown++;
    }
 
    $createdfrompublicticket = 0;
    $createdfromemailcollector = 0;
    if (!empty($object->origin_email) && (empty($object->email_msgid) || preg_match('/dolibarr\-tic\d+/', $object->email_msgid))) {
      // If ticket create from public interface - TODO Add a more robust test to know if created by public interface
      $createdfrompublicticket = 1;
    } elseif (!empty($object->email_msgid)) {
      // If ticket create by emailcollector - TODO Add a more robust test to know if created by email collector (using import ky ?)
      $createdfromemailcollector = 1;
    }
 
    //var_dump($object);
    if ($createdfrompublicticket) {
      $htmltooptip = $langs->trans("OriginEmail").': '.$object->origin_email;
      $htmltooptip .= '<br>'.$langs->trans("IP").': '.$object->ip;
      $morehtmlref .= ($createdbyshown ? ' - ' : '<br>');
      $morehtmlref .= ($createdbyshown ? '' : $langs->trans("CreatedBy").' : ');
      $morehtmlref .= img_picto('', 'email', 'class="paddingrightonly"');
      $morehtmlref .= dol_escape_htmltag($object->origin_email).' <small class="hideonsmartphone opacitymedium">- '.$form->textwithpicto($langs->trans("CreatedByPublicPortal"), $htmltooptip, 1, 'help', '', 0, 3, 'tooltip').'</small>';
    } elseif ($createdfromemailcollector) {
      $langs->load("mails");
      $htmltooltip = $langs->trans("EmailMsgID").': '.$object->email_msgid;
      $htmltooltip .= '<br>'.$langs->trans("EmailDate").': '.dol_print_date($object->email_date, 'dayhour');
      $htmltooltip .= '<br>'.$langs->trans("MailFrom").': '.$object->email_from;
      $htmltooltip .= '<br>'.$langs->trans("MailReply").': '.$object->origin_replyto;
      $htmltooltip .= '<br>'.$langs->trans("MailReferences").': '.$object->origin_references;
      $morehtmlref .= ($createdbyshown ? ' - ' : '<br>');
      $morehtmlref .= ($createdbyshown ? '' : $langs->trans("CreatedBy").' : ');
      $morehtmlref .= img_picto('', 'email', 'class="paddingrightonly"');
      $morehtmlref .= dol_escape_htmltag($object->origin_email).' <small class="hideonsmartphone opacitymedium">- '.$form->textwithpicto($langs->trans("CreatedByEmailCollector"), $htmltooltip, 1, 'help', '', 0, 3, 'tooltip').'</small>';
    }
 
    $permissiontoedit = $object->status < 8 && !$user->socid && $user->hasRight('ticket', 'write');
    //$permissiontoedit = 0;
 
    // Thirdparty
    if (isModEnabled("societe")) {
      $morehtmlref .= '<br>';
      $morehtmlref .= img_picto($langs->trans("ThirdParty"), 'company', 'class="pictofixedwidth"');
      if ($action != 'editcustomer' && $permissiontoedit) {
        $morehtmlref .= '<a class="editfielda" href="'.$url_page_current.'?action=editcustomer&token='.newToken().'&track_id='.$object->track_id.'">'.img_edit($langs->transnoentitiesnoconv('SetThirdParty'), 0).'</a> ';
      }
      $morehtmlref .= $form->form_thirdparty($url_page_current.'?track_id='.$object->track_id, $object->socid, $action == 'editcustomer' ? 'editcustomer' : 'none', '', 1, 0, 0, array(), 1);
      if (!empty($object->socid)) {
        $morehtmlref .= ' - <a href="'.DOL_URL_ROOT.'/ticket/list.php?socid='.$object->socid.'&sortfield=t.datec&sortorder=desc">'.img_picto($langs->trans("Tickets"), 'ticket', 'class="pictofixedwidth"').' '.$langs->trans("TicketHistory").'</a>';
      }
    }
 
    // Project
    if (isModEnabled('project')) {
      $langs->load("projects");
      $morehtmlref .= '<br>';
      if ($permissiontoedit) {
        $object->fetch_project();
        $morehtmlref .= img_picto($langs->trans("Project"), 'project'.((is_object($object->project) && $object->project->public) ? 'pub' : ''), 'class="pictofixedwidth"');
        if ($action != 'classify') {
          $morehtmlref .= '<a class="editfielda" href="'.$_SERVER['PHP_SELF'].'?action=classify&token='.newToken().'&id='.$object->id.'">'.img_edit($langs->transnoentitiesnoconv('SetProject')).'</a> ';
        }
        $morehtmlref .= $form->form_project($_SERVER['PHP_SELF'].'?id='.$object->id, $object->socid, $object->fk_project, ($action == 'classify' ? 'projectid' : 'none'), 0, 0, 0, 1, '', 'maxwidth300');
      } else {
        if (!empty($object->fk_project)) {
          $object->fetch_project();
          $morehtmlref .= $object->project->getNomUrl(1);
          if ($object->project->title) {
            $morehtmlref .= '<span class="opacitymedium"> - '.dol_escape_htmltag($object->project->title).'</span>';
          }
        }
      }
    }
 
    // Contract
    if (getDolGlobalString('TICKET_LINK_TO_CONTRACT_WITH_HARDLINK')) {
      // Deprecated. Duplicate feature. Ticket can already be linked to contract with the generic "Link to" feature.
      if (isModEnabled('contract')) {
        $langs->load('contracts');
        $morehtmlref .= '<br>';
        if ($permissiontoedit) {
          $morehtmlref .= img_picto($langs->trans("Contract"), 'contract', 'class="pictofixedwidth"');
          if ($action == 'edit_contrat') {
            $formcontract = new FormContract($db);
            $morehtmlref .= $formcontract->formSelectContract($_SERVER["PHP_SELF"].'?id='.$object->id, $object->socid, $object->fk_contract, 'contratid', 0, 1, 1, 1);
          } else {
            $morehtmlref .= '<a class="editfielda" href="'.$_SERVER["PHP_SELF"].'?action=edit_contrat&token='.newToken().'&id='.$object->id.'">';
            $morehtmlref .=  img_edit($langs->trans('SetContract'));
            $morehtmlref .=  '</a>';
          }
        } else {
          if (!empty($object->fk_contract)) {
            $contratstatic = new Contrat($db);
            $contratstatic->fetch($object->fk_contract);
            //print '<a href="'.DOL_URL_ROOT.'/projet/card.php?id='.$selected.'">'.$projet->title.'</a>';
            $morehtmlref .= $contratstatic->getNomUrl(0, '', 1);
          }
        }
      }
    }
 
    $morehtmlref .= '</div>';
 
    $linkback = '<a href="'.DOL_URL_ROOT.'/ticket/list.php?restore_lastsearch_values=1"><strong>'.$langs->trans("BackToList").'</strong></a> ';
 
    dol_banner_tab($object, 'ref', $linkback, ($user->socid ? 0 : 1), 'ref', 'ref', $morehtmlref);
 
    print '<div class="fichecenter">';
    print '<div class="fichehalfleft">';
    print '<div class="underbanner clearboth"></div>';
 
    print '<table class="border tableforfield centpercent">';
 
    // Track ID
    print '<tr><td class="titlefield">'.$langs->trans("TicketTrackId").'</td><td>';
    if (!empty($object->track_id)) {
      if (empty($object->ref)) {
        $object->ref = $object->id;
        print $form->showrefnav($object, 'id', $linkback, 1, 'rowid', 'track_id');
      } else {
        print dolPrintLabel($object->track_id);
      }
    } else {
      print $langs->trans('None');
    }
    print '</td></tr>';
 
    // Subject
    print '<tr><td>';
    print $form->editfieldkey("Subject", 'subject', $object->subject, $object, $user->hasRight('ticket', 'write') && !$user->socid, 'string');
    print '</td><td>';
    print $form->editfieldval("Subject", 'subject', $object->subject, $object, $user->hasRight('ticket', 'write') && !$user->socid, 'string');
    print '</td></tr>';
 
    // Creation date
    print '<tr><td>'.$langs->trans("DateCreation").'</td><td>';
    print dol_print_date($object->datec, 'dayhour', 'tzuser');
    print '<span class="opacitymedium"> - '.$langs->trans("TimeElapsedSince").': <i>'.convertSecondToTime(roundUpToNextMultiple($now - $object->datec, 60)).'</i></span>';
    print '</td></tr>';
 
    // Origin
    /*
    if ($object->email_msgid) {
      $texttoshow = $langs->trans("CreatedByEmailCollector");
    } elseif ($object->origin_email) {
      $texttoshow = $langs->trans("FromPublicEmail");
    }
    if ($texttoshow) {
      print '<tr><td class="titlefield fieldname_email_origin">';
      print $langs->trans("Origin");
      print '</td>';
      print '<td class="valuefield fieldname_email_origin">';
      print $texttoshow;
      print '</td></tr>';
    }
    */
 
    // Read date
    print '<tr><td>'.$langs->trans("TicketReadOn").'</td><td>';
    if (!empty($object->date_read)) {
      print dol_print_date($object->date_read, 'dayhour', 'tzuser');
      print '<span class="opacitymedium"> - '.$langs->trans("TicketTimeElapsedBeforeSince").': <i>'.convertSecondToTime(roundUpToNextMultiple($object->date_read - $object->datec, 60)).'</i>';
      print ' / <i>'.convertSecondToTime(roundUpToNextMultiple($now - $object->date_read, 60)).'</i></span>';
    }
    print '</td></tr>';
 
    // Close date
    print '<tr><td>'.$langs->trans("TicketCloseOn").'</td><td>';
    if (!empty($object->date_close)) {
      print dol_print_date($object->date_close, 'dayhour', 'tzuser');
    }
    print '</td></tr>';
 
    // User assigned
    print '<tr><td>';
    print '<table class="nobordernopadding" width="100%"><tr><td class="nowrap">';
    print $langs->trans("AssignedTo");
    if (isset($object->status) && $object->status < $object::STATUS_CLOSED && GETPOST('set', 'alpha') != "assign_ticket" && $user->hasRight('ticket', 'manage')) {
      print '</td><td class="right"><a class="editfielda" href="'.$url_page_current.'?track_id='.urlencode($object->track_id).'&set=assign_ticket">'.img_edit($langs->trans('Modify'), '').'</a>';
    }
    print '</td></tr></table>';
    print '</td><td>';
    if (GETPOST('set', 'alpha') != "assign_ticket" && $object->fk_user_assign > 0) {
      $userstat->fetch($object->fk_user_assign);
      print $userstat->getNomUrl(-1);
    }
 
    // Show user list to assignate one if status is "read"
    if (GETPOST('set', 'alpha') == "assign_ticket" && $object->status < 8 && !$user->socid && $user->hasRight('ticket', 'write')) {
      print '<form method="post" name="ticket" enctype="multipart/form-data" action="'.$url_page_current.'">';
      print '<input type="hidden" name="token" value="'.newToken().'">';
      print '<input type="hidden" name="action" value="assign_user">';
      print '<input type="hidden" name="track_id" value="'.$object->track_id.'">';
      //print '<label for="fk_user_assign">'.$langs->trans("AssignUser").'</label> ';
      print $form->select_dolusers(empty($object->fk_user_assign) ? $user->id : $object->fk_user_assign, 'fk_user_assign', 1);
      print ' <input type="submit" class="button smallpaddingimp" name="btn_assign_user" value="'.$langs->trans("Validate").'" />';
      print '</form>';
    }
    print '</td></tr>';
 
    // Progression
    print '<tr><td>';
    print '<table class="nobordernopadding centpercent"><tr><td class="nowrap">';
    print $langs->trans('Progression').'</td><td class="left">';
    print '</td>';
    if ($action != 'progression' && isset($object->status) && $object->status < $object::STATUS_CLOSED && !$user->socid) {
      print '<td class="right"><a class="editfielda" href="'.$url_page_current.'?action=progression&token='.newToken().'&track_id='.urlencode($object->track_id).'">'.img_edit($langs->trans('Modify')).'</a></td>';
    }
    print '</tr></table>';
    print '</td><td>';
    if ($user->hasRight('ticket', 'write') && $action == 'progression') {
      print '<form action="'.$url_page_current.'" method="post">';
      print '<input type="hidden" name="token" value="'.newToken().'">';
      print '<input type="hidden" name="track_id" value="'.$track_id.'">';
      print '<input type="hidden" name="action" value="set_progression">';
      print '<input type="text" class="flat width75" name="progress" value="'.$object->progress.'">';
      print ' <input type="submit" class="button button-edit smallpaddingimp" value="'.$langs->trans('Modify').'">';
      print '</form>';
    } else {
      print($object->progress > 0 ? $object->progress : '0').'%';
    }
    print '</td>';
    print '</tr>';
 
    // Timing (Duration sum of linked fichinter)
    if (isModEnabled('intervention')) {
      $object->fetchObjectLinked();
      $num = count($object->linkedObjects);
      $timing = 0;
      $foundinter = 0;
      if ($num) {
        foreach ($object->linkedObjects as $objecttype => $objects) {
          if ($objecttype == "fichinter") {
            foreach ($objects as $fichinter) {
              $foundinter++;
              $timing += $fichinter->duration;
            }
          }
        }
      }
      print '<tr><td>';
      print $form->textwithpicto($langs->trans("TicketDurationAuto"), $langs->trans("TicketDurationAutoInfos"), 1);
      print '</td><td>';
      print $foundinter ? convertSecondToTime($timing, 'all', getDolGlobalString('MAIN_DURATION_OF_WORKDAY')) : '';
      print '</td></tr>';
    }
 
    // Other attributes
    include DOL_DOCUMENT_ROOT.'/core/tpl/extrafields_view.tpl.php';
 
    print '</table>';
 
 
    // End of left column and beginning of right column
    print '</div><div class="fichehalfright">';
 
 
    print '<form method="post" name="formticketproperties" action="'.$url_page_current.'">';
    print '<input type="hidden" name="token" value="'.newToken().'">';
    print '<input type="hidden" name="action" value="change_property">';
    print '<input type="hidden" name="track_id" value="'.$track_id.'">';
    print '<input type="hidden" name="trackid" value="'.$trackid.'">';
 
    // Classification of ticket
    print '<div class="div-table-responsive-no-min">'; // You can use div-table-responsive-no-min if you don't need reserved height for your table
    print '<table class="border tableforfield centpercent margintable bordertopimp">';
    print '<tr class="liste_titre">';
    print '<td>';
    print $langs->trans('TicketProperties');
    print '</td>';
    print '<td>';
    if (GETPOST('set', 'alpha') == 'properties' && $user->hasRight('ticket', 'write')) {
      print '<input type="submit" class="button smallpaddingimp" name="btn_update_ticket_prop" value="'.$langs->trans("Modify").'" />';
    } else {
      // Button to edit Properties
      if (isset($object->status) && ($object->status < $object::STATUS_NEED_MORE_INFO || getDolGlobalString('TICKET_ALLOW_CLASSIFICATION_MODIFICATION_EVEN_IF_CLOSED')) && $user->hasRight('ticket', 'write')) {
        print ' <a class="editfielda" href="card.php?track_id='.$object->track_id.'&set=properties">'.img_edit($langs->trans('Modify')).'</a>';
      }
    }
    print '</td>';
    print '</tr>';
 
    if (GETPOST('set', 'alpha') == 'properties' && $user->hasRight('ticket', 'write')) {
      print '<tr>';
      // Type
      print '<td class="titlefield">';
      print $langs->trans('Type');
      print '</td><td>';
      $formticket->selectTypesTickets($object->type_code, 'update_value_type', '', 2);
      print '</td>';
      print '</tr>';
      // Group
      print '<tr>';
      print '<td>';
      print $langs->trans('TicketCategory');
      print '</td><td>';
      $formticket->selectGroupTickets($object->category_code, 'update_value_category', '', 2, 0, 0, 0, 'maxwidth500 widthcentpercentminusxx');
      print '</td>';
      print '</tr>';
      // Severity
      print '<tr>';
      print '<td>';
      print $langs->trans('TicketSeverity');
      print '</td><td>';
      $formticket->selectSeveritiesTickets($object->severity_code, 'update_value_severity', '', 2);
      print '</td>';
      print '</tr>';
    } else {
      // Type
      print '<tr><td class="titlefield">'.$langs->trans("Type").'</td><td>';
      if (!empty($object->type_code)) {
        print $langs->getLabelFromKey($db, 'TicketTypeShort'.$object->type_code, 'c_ticket_type', 'code', 'label', $object->type_code);
      }
      print '</td></tr>';
      // Group
      $s = '';
      if (!empty($object->category_code)) {
        $s = $langs->getLabelFromKey($db, 'TicketCategoryShort'.$object->category_code, 'c_ticket_category', 'code', 'label', $object->category_code);
      }
      print '<tr><td>'.$langs->trans("TicketCategory").'</td><td class="tdoverflowmax200" title="'.dol_escape_htmltag($s).'">';
      print dol_escape_htmltag($s);
      print '</td></tr>';
      // Severity
      print '<tr><td>'.$langs->trans("TicketSeverity").'</td><td>';
      if (!empty($object->severity_code)) {
        print $langs->getLabelFromKey($db, 'TicketSeverityShort'.$object->severity_code, 'c_ticket_severity', 'code', 'label', $object->severity_code);
      }
      print '</td></tr>';
    }
    print '</table>'; // End table actions
    print '</div>';
 
    print '</form>';
 
    // Tags/Categories
    if (isModEnabled('category')) {
      print '<table class="border centpercent tableforfield">';
      print '<tr>';
      print '<td class="valignmiddle titlefield">';
      print '<table class="nobordernopadding centpercent"><tr><td class="titlefield">';
      print $langs->trans("Categories");
      if ($action != 'categories' && !$user->socid) {
        print '<td class="right"><a class="editfielda" href="'.$url_page_current.'?action=categories&amp;track_id='.$object->track_id.'">'.img_edit($langs->trans('Modify')).'</a></td>';
      }
      print '</table>';
      print '</td>';
 
      if ($user->hasRight('ticket', 'write') && $action == 'categories') {
        $cate_arbo = $form->select_all_categories(Categorie::TYPE_TICKET, '', 'parent', 64, 0, 3);
        if (is_array($cate_arbo)) {
          // Categories
          print '<td colspan="3">';
          print '<form action="'.$url_page_current.'" method="POST">';
          print '<input type="hidden" name="token" value="'.newToken().'">';
          print '<input type="hidden" name="track_id" value="'.$track_id.'">';
          print '<input type="hidden" name="action" value="set_categories">';
 
          $category = new Categorie($db);
          $cats = $category->containing($object->id, 'ticket');
          $arrayselected = array();
          foreach ($cats as $cat) {
            $arrayselected[] = $cat->id;
          }
 
          print img_picto('', 'category', 'class="pictofixedwidth"').$form->multiselectarray('categories', $cate_arbo, $arrayselected, '', 0, 'maxwidth500 widthcentpercentminusx', 0, 0);
          print '<input type="submit" class="button button-edit smallpaddingimp" value="'.$langs->trans('Save').'">';
          print '</form>';
          print "</td>";
        }
      } else {
        print '<td colspan="3">';
        print $form->showCategories($object->id, Categorie::TYPE_TICKET, 1);
        print "</td></tr>";
      }
 
      print '</table>';
    }
 
    // View Original message
    $actionobject->viewTicketOriginalMessage($user, $action, $object);
 
 
    // Display navbar with links to change ticket status
    print '<!-- navbar with status -->';
    if (!$user->socid && $user->hasRight('ticket', 'write') && isset($object->status) && $object->status < $object::STATUS_CLOSED) {
      $actionobject->viewStatusActions($object);
    }
 
 
    if (getDolGlobalString('MAIN_DISABLE_CONTACTS_TAB')) {
      print load_fiche_titre($langs->trans('Contacts'), '', 'title_companies.png');
 
      print '<div class="div-table-responsive-no-min">';
      print '<div class="tagtable centpercent noborder allwidth">';
 
      print '<div class="tagtr liste_titre">';
      print '<div class="tagtd">'.$langs->trans("Source").'</div>
      <div class="tagtd">' . $langs->trans("Company").'</div>
      <div class="tagtd">' . $langs->trans("Contacts").'</div>
      <div class="tagtd">' . $langs->trans("ContactType").'</div>
      <div class="tagtd">' . $langs->trans("Phone").'</div>
      <div class="tagtd center">' . $langs->trans("Status").'</div>';
      print '</div><!-- tagtr -->';
 
      // Contact list
      $companystatic = new Societe($db);
      $contactstatic = new Contact($db);
      $userstatic = new User($db);
      $var = false;
      foreach (array('internal', 'external') as $source) {
        $tmpobject = $object;
        $tab = $tmpobject->listeContact(-1, $source);
        '@phan-var-force array<array{source:string,id:int,rowid:int,email:string,civility:string,firstname:string,lastname:string,labeltype:string,libelle:string,socid:int,code:string,status:int,statuscontact:string,fk_c_typecontact:string,phone:string,phone_mobile:string,nom:string}> $tab';
        $num = is_array($tab) ? 0 : count($tab);
        $i = 0;
        foreach (array_keys($tab) as $i) {
          $var = !$var;
          print '<div class="tagtr '.($var ? 'pair' : 'impair').'">';
 
          print '<div class="tagtd left">';
          if ($tab[$i]['source'] == 'internal') {
            echo $langs->trans("User");
          }
 
          if ($tab[$i]['source'] == 'external') {
            echo $langs->trans("ThirdPartyContact");
          }
 
          print '</div>';
          print '<div class="tagtd left">';
 
          if ($tab[$i]['socid'] > 0) {
            $companystatic->fetch($tab[$i]['socid']);
            echo $companystatic->getNomUrl(-1);
          }
          if ($tab[$i]['socid'] < 0) {
            echo getDolGlobalString('MAIN_INFO_SOCIETE_NOM');
          }
          if (!$tab[$i]['socid']) {
            echo '&nbsp;';
          }
          print '</div>';
 
          print '<div class="tagtd">';
          if ($tab[$i]['source'] == 'internal') {
            if ($userstatic->fetch($tab[$i]['id'])) {
              print $userstatic->getNomUrl(-1);
            }
          }
          if ($tab[$i]['source'] == 'external') {
            if ($contactstatic->fetch($tab[$i]['id'])) {
              print $contactstatic->getNomUrl(-1);
            }
          }
          print ' </div>
          <div class="tagtd">' . $tab[$i]['libelle'].'</div>';
 
          print '<div class="tagtd">';
 
          print dol_print_phone($tab[$i]['phone'], '', '', '', 'AC_TEL').'<br>';
 
          if (!empty($tab[$i]['phone_perso'])) {
            //print img_picto($langs->trans('PhonePerso'),'object_phoning.png','',0,0,0).' ';
            print '<br>'.dol_print_phone($tab[$i]['phone_perso'], '', '', '', 'AC_TEL').'<br>';
          }
          if (!empty($tab[$i]['phone_mobile'])) {
            //print img_picto($langs->trans('PhoneMobile'),'object_phoning.png','',0,0,0).' ';
            print dol_print_phone($tab[$i]['phone_mobile'], '', '', '', 'AC_TEL').'<br>';
          }
          print '</div>';
 
          print '<div class="tagtd center">';
          if ($object->status >= 0) {
            echo '<a href="contact.php?track_id='.$object->track_id.'&amp;action=swapstatut&amp;ligne='.$tab[$i]['rowid'].'">';
          }
 
          if ($tab[$i]['source'] == 'internal') {
            $userstatic->id = $tab[$i]['id'];
            $userstatic->lastname = $tab[$i]['lastname'];
            $userstatic->firstname = $tab[$i]['firstname'];
            echo $userstatic->LibStatut($tab[$i]['statuscontact'], 3);
          }
          if ($tab[$i]['source'] == 'external') {
            $contactstatic->id = $tab[$i]['id'];
            $contactstatic->lastname = $tab[$i]['lastname'];
            $contactstatic->firstname = $tab[$i]['firstname'];
            echo $contactstatic->LibStatut($tab[$i]['statuscontact'], 3);
          }
          if ($object->status >= 0) {
            echo '</a>';
          }
 
          print '</div>';
 
          print '</div><!-- tagtr -->';
 
          $i++;
        }
      }
 
      print '</div><!-- contact list -->';
      print '</div>';
    }
 
    print '</div></div>';
    print '<div class="clearboth"></div>';
 
    print dol_get_fiche_end();
 
 
    // Buttons for actions
    if ($action != 'presend' && $action != 'presend_addmessage' && $action != 'editline') {
      print '<div class="tabsAction">'."\n";
      $parameters = array();
      $reshook = $hookmanager->executeHooks('addMoreActionsButtons', $parameters, $object, $action); // Note that $action and $object may have been modified by hook
      if ($reshook < 0) {
        setEventMessages($hookmanager->error, $hookmanager->errors, 'errors');
      }
 
      if (empty($reshook)) {
        // Email
        if (isset($object->status) && $object->status < Ticket::STATUS_CLOSED && $action != "presend" && $action != "presend_addmessage") {
          print dolGetButtonAction('', $langs->trans('SendMail'), 'default', $_SERVER["PHP_SELF"].'?action=presend_addmessage&send_email=1&private_message=0&mode=init&token='.newToken().'&track_id='.$object->track_id.'#formmailbeforetitle', '');
        }
 
        // Show link to add a message (if read and not closed)
        if (isset($object->status) && $object->status < Ticket::STATUS_CLOSED && $action != "presend" && $action != "presend_addmessage") {
          print dolGetButtonAction('', $langs->trans('TicketAddPrivateMessage'), 'default', $_SERVER["PHP_SELF"].'?action=presend_addmessage&mode=init&token='.newToken().'&track_id='.$object->track_id.'#formmailbeforetitle', '');
        }
 
        // Link to create an intervention
        // socid is needed otherwise fichinter ask it and forgot origin after form submit :\
        if (!$object->fk_soc && $user->hasRight("ficheinter", "creer")) {
          print dolGetButtonAction($langs->trans('UnableToCreateInterIfNoSocid'), $langs->trans('TicketAddIntervention'), 'default', $_SERVER['PHP_SELF']. '#', '', false);
        }
        if ($object->fk_soc > 0 && isset($object->status) && $object->status < Ticket::STATUS_CLOSED && $user->hasRight('ficheinter', 'creer')) {
          print dolGetButtonAction('', $langs->trans('TicketAddIntervention'), 'default', DOL_URL_ROOT.'/fichinter/card.php?action=create&token='.newToken().'&socid='. $object->fk_soc.'&origin=ticket_ticket&originid='. $object->id, '');
        }
 
        // Close ticket if status is read
        if (isset($object->status) && $object->status >= 0 && $object->status < Ticket::STATUS_CLOSED && $user->hasRight('ticket', 'write')) {
          print dolGetButtonAction('', $langs->trans('CloseTicket'), 'default', $_SERVER["PHP_SELF"].'?action=close&token='.newToken().'&track_id='.$object->track_id, '');
        }
 
        // Abandon ticket if status is read
        if (isset($object->status) && $object->status > 0 && $object->status < Ticket::STATUS_CLOSED && $user->hasRight('ticket', 'write')) {
          print dolGetButtonAction('', $langs->trans('AbandonTicket'), 'default', $_SERVER["PHP_SELF"].'?action=abandon&token='.newToken().'&track_id='.$object->track_id, '');
        }
 
        // Re-open ticket
        if (!$user->socid && (isset($object->status) && ($object->status == Ticket::STATUS_CLOSED || $object->status == Ticket::STATUS_CANCELED)) && !$user->socid) {
          print dolGetButtonAction('', $langs->trans('ReOpen'), 'default', $_SERVER["PHP_SELF"].'?action=reopen&token='.newToken().'&track_id='.$object->track_id, '');
        }
 
        // Edit ticket
        if ($permissiontoedit) {
          print dolGetButtonAction('', $langs->trans('Modify'), 'default', $_SERVER["PHP_SELF"].'?id='.$object->id.'&action=edit&token='.newToken(), '', $permissiontoedit);
        }
 
        // Delete ticket
        if ($user->hasRight('ticket', 'delete') && !$user->socid) {
          print dolGetButtonAction('', $langs->trans('Delete'), 'delete', $_SERVER["PHP_SELF"].'?action=delete&token='.newToken().'&track_id='.$object->track_id, '');
        }
      }
      print '</div>'."\n";
    }
 
    // Select mail models is same action as presend
    if (GETPOST('modelselected')) {
      $action = 'presend';
    }
    // Set $action to correct value for the case we used presend action to add a message
    if (GETPOSTISSET('actionbis') && $action == 'presend') {
      $action = 'presend_addmessage';
    }
 
    // add a message
    if ($action == 'presend' || $action == 'presend_addmessage') {
      if ($object->fk_soc > 0) {
        $object->fetch_thirdparty();
      }
 
      $outputlangs = $langs;
      $newlang = '';
      if (getDolGlobalInt('MAIN_MULTILANGS') && empty($newlang) && GETPOST('lang_id', 'aZ09')) {
        $newlang = GETPOST('lang_id', 'aZ09');
      } elseif (getDolGlobalInt('MAIN_MULTILANGS') && empty($newlang) && is_object($object->thirdparty)) {
        $newlang = $object->thirdparty->default_lang;
      }
      if (!empty($newlang)) {
        $outputlangs = new Translate("", $conf);
        $outputlangs->setDefaultLang($newlang);
      }
 
      $arrayoffamiliestoexclude = array('objectamount');
 
      $action = 'add_message'; // action to use to post the message
      $modelmail = 'ticket_send';
 
      // Substitution array
      $morehtmlright = '';
      $help = "";
      $substitutionarray = getCommonSubstitutionArray($outputlangs, 0, $arrayoffamiliestoexclude, $object);
      complete_substitutions_array($substitutionarray, $outputlangs, $object);
      $morehtmlright .= $form->textwithpicto('<span class="opacitymedium">'.$langs->trans("TicketMessageSubstitutionReplacedByGenericValues").'</span>', $help, 1, 'helpclickable', '', 0, 3, 'helpsubstitution');
 
      print '<div>';
 
      print '<div id="formmailbeforetitle" name="formmailbeforetitle"></div>';
 
      print load_fiche_titre($langs->trans('TicketAddMessage'), $morehtmlright, 'messages@ticket');
 
      print '<hr>';
 
      $formticket = new FormTicket($db);
 
      $formticket->action = $action;
      $formticket->track_id = $object->track_id;
      $formticket->ref = $object->ref;
      $formticket->id = $object->id;
      $formticket->trackid = 'tic'.$object->id;
 
      $formticket->withfile = 2;
      $formticket->withcancel = 1;
      $formticket->param = array('fk_user_create' => $user->id);
      $formticket->param['langsmodels'] = (empty($newlang) ? $langs->defaultlang : $newlang);
 
      // Table of additional post parameters
      $formticket->param['models'] = $modelmail;
      $formticket->param['models_id'] = GETPOSTINT('modelmailselected');
      //$formticket->param['socid']=$object->fk_soc;
      $formticket->param['returnurl'] = $_SERVER["PHP_SELF"].'?track_id='.$object->track_id;
 
      $formticket->withsubstit = 1;
      $formticket->substit = $substitutionarray;
      $formticket->backtopage = $backtopage;
 
      $formticket->showMessageForm('100%');
      print '</div>';
    }
 
    // Show messages on card (Note: this is a duplicate of the view Events/Agenda but on the main tab)
    if (getDolGlobalString('TICKET_SHOW_MESSAGES_ON_CARD')) {
      $param = '&id='.$object->id;
      if (!empty($contextpage) && $contextpage != $_SERVER["PHP_SELF"]) {
        $param .= '&contextpage='.$contextpage;
      }
      if ($limit > 0 && $limit != $conf->liste_limit) {
        $param .= '&limit='.$limit;
      }
      if ($actioncode) {
        $param .= '&actioncode='.urlencode($actioncode);
      }
      if ($search_agenda_label) {
        $param .= '&search_agenda_label='.urlencode($search_agenda_label);
      }
 
      $morehtmlright = '';
 
      $messagingUrl = DOL_URL_ROOT.'/ticket/agenda.php?track_id='.$object->track_id;
      $morehtmlright .= dolGetButtonTitle($langs->trans('MessageListViewType'), '', 'fa fa-bars imgforviewmode', $messagingUrl, '', 1);
 
      // Show link to add a message (if read and not closed)
      $btnstatus = $object->status < Ticket::STATUS_CLOSED && $action != "presend" && $action != "presend_addmessage" && $action != "add_message";
      $url = 'card.php?track_id='.$object->track_id.'&action=presend_addmessage&mode=init';
      $morehtmlright .= dolGetButtonTitle($langs->trans('TicketAddMessage'), '', 'fa fa-comment-dots', $url, 'add-new-ticket-title-button', $btnstatus);
 
      // Show link to add event (if read and not closed)
      $btnstatus = $object->status < Ticket::STATUS_CLOSED && $action != "presend" && $action != "presend_addmessage" && $action != "add_message";
      $url = dol_buildpath('/comm/action/card.php', 1).'?action=create&datep='.date('YmdHi').'&origin=ticket&originid='.$object->id.'&projectid='.$object->fk_project.'&backtopage='.urlencode($_SERVER["PHP_SELF"].'?track_id='.$object->track_id);
      $morehtmlright .= dolGetButtonTitle($langs->trans('AddAction'), '', 'fa fa-plus-circle', $url, 'add-new-ticket-even-button', $btnstatus);
 
      print_barre_liste($langs->trans("ActionsOnTicket"), 0, $_SERVER["PHP_SELF"], $param, $sortfield, $sortorder, '', 0, -1, '', 0, $morehtmlright, '', 0, 1, 1);
 
      // List of all actions
      $filters = array();
      $filters['search_agenda_label'] = $search_agenda_label;
      $filters['search_rowid'] = $search_rowid;
 
      show_actions_messaging($conf, $langs, $db, $object, null, 0, $actioncode, '', $filters, $sortfield, $sortorder);
    }
 
    if ($action != 'presend' && $action != 'presend_addmessage' && $action != 'add_message') {
      print '<div class="fichecenter"><div class="fichehalfleft">';
      print '<a name="builddoc"></a>'; // ancre
      /*
       * Generated documents
       */
      $filename = dol_sanitizeFileName($object->ref);
      $filedir = $upload_dir."/".dol_sanitizeFileName($object->ref);
      $urlsource = $_SERVER["PHP_SELF"]."?id=".$object->id;
      $genallowed = $permissiontoadd;
      $delallowed = $permissiontodelete;
      $codelang = '';
      if ($object->fk_soc > 0) {
        $object->fetch_thirdparty();
        $codelang = $object->thirdparty->default_lang;
      }
 
      print $formfile->showdocuments('ticket', $filename, $filedir, $urlsource, $genallowed, $delallowed, $object->model_pdf, 1, 0, 0, 28, 0, '', 0, '', $codelang);
 
      // Show links to link elements
      $linktoelem = $form->showLinkToObjectBlock($object, null, array('ticket'));
      $somethingshown = $form->showLinkedObjectBlock($object, $linktoelem);
 
      // Show direct link to public interface
      print '<br><!-- Link to public interface -->'."\n";
      print showDirectPublicLink($object).'<br>';
      print '</div>';
 
      if (!getDolGlobalString('MAIN_HIDE_MESSAGES_ON_CARD')) {
        print '<div class="fichehalfright">';
 
        $MAXEVENT = 10;
 
        $morehtmlcenter = '<div class="nowraponall">';
        $morehtmlcenter .= dolGetButtonTitle($langs->trans('FullConversation'), '', 'fa fa-comments imgforviewmode', DOL_URL_ROOT.'/ticket/messaging.php?id='.$object->id);
        $morehtmlcenter .= dolGetButtonTitle($langs->trans('FullList'), '', 'fa fa-bars imgforviewmode', DOL_URL_ROOT.'/ticket/agenda.php?id='.$object->id);
        $morehtmlcenter .= '</div>';
 
        // List of actions on element
        include_once DOL_DOCUMENT_ROOT.'/core/class/html.formactions.class.php';
        $formactions = new FormActions($db);
        $somethingshown = $formactions->showactions($object, 'ticket', $socid, 1, 'listactions', $MAXEVENT, '', $morehtmlcenter);
 
        print '</div>';
      }
 
      print '</div>';
    }
  }
}
 
// End of page
llxFooter();
$db->close();