dolibarr 20.0.2
messaging.php
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1<?php
2/* Copyright (C) - 2013-2016 Jean-François FERRY <hello@librethic.io>
3 *
4 * This program is free software; you can redistribute it and/or modify
5 * it under the terms of the GNU General Public License as published by
6 * the Free Software Foundation; either version 3 of the License, or
7 * (at your option) any later version.
8 *
9 * This program is distributed in the hope that it will be useful,
10 * but WITHOUT ANY WARRANTY; without even the implied warranty of
11 * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
12 * GNU General Public License for more details.
13 *
14 * You should have received a copy of the GNU General Public License
15 * along with this program. If not, see <https://www.gnu.org/licenses/>.
16 */
17
24// Load Dolibarr environment
25require '../main.inc.php';
26require_once DOL_DOCUMENT_ROOT.'/ticket/class/actions_ticket.class.php';
27require_once DOL_DOCUMENT_ROOT.'/core/class/html.formticket.class.php';
28require_once DOL_DOCUMENT_ROOT.'/core/lib/ticket.lib.php';
29require_once DOL_DOCUMENT_ROOT."/core/lib/company.lib.php";
30require_once DOL_DOCUMENT_ROOT.'/core/lib/date.lib.php';
31require_once DOL_DOCUMENT_ROOT.'/core/class/extrafields.class.php';
32require_once DOL_DOCUMENT_ROOT.'/contact/class/contact.class.php';
33if (isModEnabled('project')) {
34 include_once DOL_DOCUMENT_ROOT.'/projet/class/project.class.php';
35 include_once DOL_DOCUMENT_ROOT.'/core/class/html.formprojet.class.php';
36 include_once DOL_DOCUMENT_ROOT.'/core/lib/project.lib.php';
37}
38
39// Load translation files required by the page
40$langs->loadLangs(array('companies', 'other', 'ticket'));
41
42// Get parameters
43$id = GETPOSTINT('id');
44$ref = GETPOST('ref', 'alpha');
45$track_id = GETPOST('track_id', 'alpha', 3);
46$socid = GETPOSTINT('socid');
47$action = GETPOST('action', 'aZ09');
48
49// Store current page url
50$url_page_current = DOL_URL_ROOT.'/ticket/messaging.php';
51
52$limit = GETPOSTINT('limit') ? GETPOSTINT('limit') : $conf->liste_limit;
53$sortfield = GETPOST("sortfield", "aZ09comma");
54$sortorder = GETPOST("sortorder", 'aZ09comma');
55$page = GETPOSTISSET('pageplusone') ? (GETPOSTINT('pageplusone') - 1) : GETPOSTINT("page");
56$page = is_numeric($page) ? $page : 0;
57$page = $page == -1 ? 0 : $page;
58if (!$sortfield) {
59 $sortfield = "a.datep,a.id";
60}
61if (!$sortorder) {
62 $sortorder = "DESC";
63}
64$offset = $limit * $page;
65$pageprev = $page - 1;
66$pagenext = $page + 1;
67
68if (GETPOST('actioncode', 'array')) {
69 $actioncode = GETPOST('actioncode', 'array', 3);
70 if (!count($actioncode)) {
71 $actioncode = '0';
72 }
73} else {
74 $actioncode = GETPOST("actioncode", "alpha", 3) ? GETPOST("actioncode", "alpha", 3) : (GETPOST("actioncode") == '0' ? '0' : getDolGlobalString('AGENDA_DEFAULT_FILTER_TYPE_FOR_OBJECT'));
75}
76$search_rowid = GETPOST('search_rowid');
77$search_agenda_label = GETPOST('search_agenda_label');
78
79
80$hookmanager->initHooks(array('ticketmessaging', 'globalcard')); // Note that conf->hooks_modules contains array
81$object = new Ticket($db);
82$object->fetch($id, $ref, $track_id);
83
84$extrafields = new ExtraFields($db);
85$extrafields->fetch_name_optionals_label($object->table_element);
86
87if (!$action) {
88 $action = 'view';
89}
90
91// Security check
92$id = GETPOSTINT("id");
93if ($user->socid > 0) {
94 $socid = $user->socid;
95}
96$result = restrictedArea($user, 'ticket', $object->id, '');
97
98// restrict access for externals users
99if ($user->socid > 0 && ($object->fk_soc != $user->socid)) {
101}
102// or for unauthorized internals users
103if (!$user->socid && (getDolGlobalString('TICKET_LIMIT_VIEW_ASSIGNED_ONLY') && $object->fk_user_assign != $user->id) && !$user->hasRight('ticket', 'manage')) {
105}
106
107$permissiontoadd = $user->hasRight('ticket', 'write');
108
109
110/*
111 * Actions
112 */
113
114$parameters = array('id'=>$socid);
115$reshook = $hookmanager->executeHooks('doActions', $parameters, $object, $action); // Note that $action and $object may have been modified by some hooks
116if ($reshook < 0) {
117 setEventMessages($hookmanager->error, $hookmanager->errors, 'errors');
118}
119
120if (empty($reshook)) {
121 // Set view style
122 $_SESSION['ticket-view-type'] = "messaging";
123}
124
125// Purge search criteria
126if (GETPOST('button_removefilter_x', 'alpha') || GETPOST('button_removefilter.x', 'alpha') || GETPOST('button_removefilter', 'alpha')) { // All test are required to be compatible with all browsers
127 $actioncode = '';
128 $search_agenda_label = '';
129}
130
131// Set parent company
132if ($action == 'set_thirdparty' && $user->hasRight('ticket', 'write')) {
133 if ($object->fetch(GETPOSTINT('id'), '', GETPOST('track_id', 'alpha')) >= 0) {
134 $result = $object->setCustomer(GETPOSTINT('editcustomer'));
135 $url = $_SERVER["PHP_SELF"].'?track_id='.GETPOST('track_id', 'alpha');
136 header("Location: ".$url);
137 exit();
138 }
139}
140
141
142/*
143 * View
144 */
145
146$form = new Form($db);
147$userstat = new User($db);
148$formticket = new FormTicket($db);
149
150$title = $langs->trans("Ticket").' - '.$object->ref.' '.$object->name;
151if (getDolGlobalString('MAIN_HTML_TITLE') && preg_match('/ticketnameonly/', getDolGlobalString('MAIN_HTML_TITLE')) && $object->name) {
152 $title = $object->ref.' '.$object->name.' - '.$langs->trans("Info");
153}
154$help_url = 'FR:DocumentationModuleTicket';
155llxHeader('', $title, $help_url, '', 0, 0, '', '', '', 'mod-ticket page-card_messaging');
156
157if ($socid > 0) {
158 $object->fetch_thirdparty();
159 $head = societe_prepare_head($object->thirdparty);
160
161 print dol_get_fiche_head($head, 'ticket', $langs->trans("ThirdParty"), 0, 'company');
162
163 dol_banner_tab($object->thirdparty, 'socid', '', ($user->socid ? 0 : 1), 'rowid', 'nom');
164
165 print dol_get_fiche_end();
166}
167
168if (!$user->socid && getDolGlobalString('TICKET_LIMIT_VIEW_ASSIGNED_ONLY')) {
169 $object->next_prev_filter = "te.fk_user_assign = ".((int) $user->id);
170} elseif ($user->socid > 0) {
171 $object->next_prev_filter = "te.fk_soc = ".((int) $user->socid);
172}
173$head = ticket_prepare_head($object);
174
175print dol_get_fiche_head($head, 'tabTicketLogs', $langs->trans("Ticket"), 0, 'ticket');
176
177$morehtmlref = '<div class="refidno">';
178$morehtmlref .= $object->subject;
179// Author
180if ($object->fk_user_create > 0) {
181 $morehtmlref .= '<br>'.$langs->trans("CreatedBy").' : ';
182
183 $fuser = new User($db);
184 $fuser->fetch($object->fk_user_create);
185 $morehtmlref .= $fuser->getNomUrl(-1);
186} elseif (!empty($object->email_msgid)) {
187 $morehtmlref .= '<br>'.$langs->trans("CreatedBy").' : ';
188 $morehtmlref .= img_picto('', 'email', 'class="paddingrightonly"');
189 $morehtmlref .= dol_escape_htmltag($object->origin_email).' <small class="hideonsmartphone opacitymedium">('.$form->textwithpicto($langs->trans("CreatedByEmailCollector"), $langs->trans("EmailMsgID").': '.$object->email_msgid).')</small>';
190} elseif (!empty($object->origin_email)) {
191 $morehtmlref .= '<br>'.$langs->trans("CreatedBy").' : ';
192 $morehtmlref .= img_picto('', 'email', 'class="paddingrightonly"');
193 $morehtmlref .= dol_escape_htmltag($object->origin_email).' <small class="hideonsmartphone opacitymedium">('.$langs->trans("CreatedByPublicPortal").')</small>';
194}
195
196// Thirdparty
197if (isModEnabled("societe")) {
198 if (isModEnabled("societe")) {
199 $morehtmlref .= '<br>';
200 $morehtmlref .= img_picto($langs->trans("ThirdParty"), 'company', 'class="pictofixedwidth"');
201 if ($action != 'editcustomer' && $permissiontoadd) {
202 $morehtmlref .= '<a class="editfielda" href="'.$url_page_current.'?action=editcustomer&token='.newToken().'&track_id='.$object->track_id.'">'.img_edit($langs->transnoentitiesnoconv('SetThirdParty'), 0).'</a> ';
203 }
204 $morehtmlref .= $form->form_thirdparty($url_page_current.'?track_id='.$object->track_id, $object->socid, $action == 'editcustomer' ? 'editcustomer' : 'none', '', 1, 0, 0, array(), 1);
205 }
206}
207
208// Project
209if (isModEnabled('project')) {
210 $langs->load("projects");
211 $morehtmlref .= '<br>';
212 if (0) {
213 $morehtmlref .= img_picto($langs->trans("Project"), 'project', 'class="pictofixedwidth"');
214 if ($action != 'classify') {
215 $morehtmlref .= '<a class="editfielda" href="'.$_SERVER['PHP_SELF'].'?action=classify&token='.newToken().'&id='.$object->id.'">'.img_edit($langs->transnoentitiesnoconv('SetProject')).'</a> ';
216 }
217 $morehtmlref .= $form->form_project($_SERVER['PHP_SELF'].'?id='.$object->id, $object->socid, $object->fk_project, ($action == 'classify' ? 'projectid' : 'none'), 0, 0, 0, 1, '', 'maxwidth300');
218 } else {
219 if (!empty($object->fk_project)) {
220 $proj = new Project($db);
221 $proj->fetch($object->fk_project);
222 $morehtmlref .= $proj->getNomUrl(1);
223 if ($proj->title) {
224 $morehtmlref .= '<span class="opacitymedium"> - '.dol_escape_htmltag($proj->title).'</span>';
225 }
226 }
227 }
228}
229
230$morehtmlref .= '</div>';
231
232$linkback = '<a href="'.DOL_URL_ROOT.'/ticket/list.php"><strong>'.$langs->trans("BackToList").'</strong></a> ';
233
234dol_banner_tab($object, 'ref', $linkback, ($user->socid ? 0 : 1), 'ref', 'ref', $morehtmlref, '', 0, '', '', 1);
235
236print dol_get_fiche_end();
237
238print '<br>';
239
240
241if (!empty($object->id)) {
242 $param = '&id='.$object->id;
243 if (!empty($contextpage) && $contextpage != $_SERVER["PHP_SELF"]) {
244 $param .= '&contextpage='.$contextpage;
245 }
246 if ($limit > 0 && $limit != $conf->liste_limit) {
247 $param .= '&limit='.$limit;
248 }
249
250 $morehtmlright = '';
251
252 $messagingUrl = DOL_URL_ROOT.'/ticket/messaging.php?track_id='.$object->track_id;
253 $morehtmlright .= dolGetButtonTitle($langs->trans('ShowAsConversation'), '', 'fa fa-comments imgforviewmode', $messagingUrl, '', 1, array('morecss'=>'btnTitleSelected'));
254 $messagingUrl = DOL_URL_ROOT.'/ticket/agenda.php?track_id='.$object->track_id;
255 $morehtmlright .= dolGetButtonTitle($langs->trans('MessageListViewType'), '', 'fa fa-bars imgforviewmode', $messagingUrl, '', 1);
256
257 // Show link to send an email (if read and not closed)
258 $btnstatus = $object->status < Ticket::STATUS_CLOSED && $action != "presend" && $action != "presend_addmessage";
259 $url = 'card.php?track_id='.$object->track_id.'&action=presend_addmessage&mode=init&private_message=0&send_email=1&backtopage='.urlencode($_SERVER["PHP_SELF"].'?track_id='.$object->track_id).'#formmailbeforetitle';
260 $morehtmlright .= dolGetButtonTitle($langs->trans('SendMail'), '', 'fa fa-paper-plane', $url, 'email-title-button', $btnstatus);
261
262 // Show link to add a private message (if read and not closed)
263 $btnstatus = $object->status < Ticket::STATUS_CLOSED && $action != "presend" && $action != "presend_addmessage";
264 $url = 'card.php?track_id='.$object->track_id.'&action=presend_addmessage&mode=init&backtopage='.urlencode($_SERVER["PHP_SELF"].'?track_id='.$object->track_id).'#formmailbeforetitle';
265 $morehtmlright .= dolGetButtonTitle($langs->trans('TicketAddMessage'), '', 'fa fa-comment-dots', $url, 'add-new-ticket-title-button', $btnstatus);
266
267 // Show link to add event (if read and not closed)
268 $btnstatus = $object->status < Ticket::STATUS_CLOSED && $action != "presend" && $action != "presend_addmessage";
269 $url = DOL_URL_ROOT.'/comm/action/card.php?action=create&datep=now&origin=ticket&originid='.$object->id.'&projectid='.$object->fk_project.'&backtopage='.urlencode($_SERVER["PHP_SELF"].'?track_id='.$object->track_id);
270 $morehtmlright .= dolGetButtonTitle($langs->trans('AddAction'), '', 'fa fa-plus-circle', $url, 'add-new-ticket-even-button', $btnstatus);
271
272 require_once DOL_DOCUMENT_ROOT.'/core/lib/memory.lib.php';
273 $cachekey = 'count_events_ticket_'.$object->id;
274 $nbEvent = dol_getcache($cachekey);
275
276 $titlelist = $langs->trans("ActionsOnTicket").(is_numeric($nbEvent) ? '<span class="opacitymedium colorblack paddingleft">('.$nbEvent.')</span>' : '');
277
278 print_barre_liste($titlelist, 0, $_SERVER["PHP_SELF"], '', $sortfield, $sortorder, '', 0, -1, '', 0, $morehtmlright, '', 0, 1, 0);
279
280 // List of all actions
281 $filters = array();
282 $filters['search_agenda_label'] = $search_agenda_label;
283 $filters['search_rowid'] = $search_rowid;
284
285 show_actions_messaging($conf, $langs, $db, $object, null, 0, $actioncode, '', $filters, $sortfield, $sortorder);
286}
287
288// End of page
289llxFooter();
290$db->close();
if( $user->socid > 0) if(! $user->hasRight('accounting', 'chartofaccount')) $object
Definition card.php:58
if(!defined('NOREQUIRESOC')) if(!defined( 'NOREQUIRETRAN')) if(!defined('NOTOKENRENEWAL')) if(!defined( 'NOREQUIREMENU')) if(!defined('NOREQUIREHTML')) if(!defined( 'NOREQUIREAJAX')) llxHeader()
Empty header.
Definition wrapper.php:55
llxFooter()
Empty footer.
Definition wrapper.php:69
Class to manage standard extra fields.
Class to manage generation of HTML components Only common components must be here.
Class to manage projects.
Class to manage Dolibarr users.
societe_prepare_head(Societe $object)
Return array of tabs to used on pages for third parties cards.
show_actions_messaging($conf, $langs, $db, $filterobj, $objcon=null, $noprint=0, $actioncode='', $donetodo='done', $filters=array(), $sortfield='a.datep, a.id', $sortorder='DESC')
Show html area with actions in messaging format.
img_picto($titlealt, $picto, $moreatt='', $pictoisfullpath=0, $srconly=0, $notitle=0, $alt='', $morecss='', $marginleftonlyshort=2)
Show picto whatever it's its name (generic function)
GETPOSTINT($paramname, $method=0)
Return the value of a $_GET or $_POST supervariable, converted into integer.
dol_get_fiche_head($links=array(), $active='', $title='', $notab=0, $picto='', $pictoisfullpath=0, $morehtmlright='', $morecss='', $limittoshow=0, $moretabssuffix='', $dragdropfile=0)
Show tabs of a record.
dolGetButtonTitle($label, $helpText='', $iconClass='fa fa-file', $url='', $id='', $status=1, $params=array())
Function dolGetButtonTitle : this kind of buttons are used in title in list.
dol_get_fiche_end($notab=0)
Return tab footer of a card.
newToken()
Return the value of token currently saved into session with name 'newtoken'.
print_barre_liste($title, $page, $file, $options='', $sortfield='', $sortorder='', $morehtmlcenter='', $num=-1, $totalnboflines='', $picto='generic', $pictoisfullpath=0, $morehtmlright='', $morecss='', $limit=-1, $hideselectlimit=0, $hidenavigation=0, $pagenavastextinput=0, $morehtmlrightbeforearrow='')
Print a title with navigation controls for pagination.
GETPOST($paramname, $check='alphanohtml', $method=0, $filter=null, $options=null, $noreplace=0)
Return value of a param into GET or POST supervariable.
setEventMessages($mesg, $mesgs, $style='mesgs', $messagekey='', $noduplicate=0)
Set event messages in dol_events session object.
getDolGlobalString($key, $default='')
Return dolibarr global constant string value.
img_edit($titlealt='default', $float=0, $other='')
Show logo edit/modify fiche.
dol_escape_htmltag($stringtoescape, $keepb=0, $keepn=0, $noescapetags='', $escapeonlyhtmltags=0, $cleanalsojavascript=0)
Returns text escaped for inclusion in HTML alt or title or value tags, or into values of HTML input f...
dol_getcache($memoryid)
Read a memory area shared by all users, all sessions on server.
Class to generate the form for creating a new ticket.
restrictedArea(User $user, $features, $object=0, $tableandshare='', $feature2='', $dbt_keyfield='fk_soc', $dbt_select='rowid', $isdraft=0, $mode=0)
Check permissions of a user to show a page and an object.
accessforbidden($message='', $printheader=1, $printfooter=1, $showonlymessage=0, $params=null)
Show a message to say access is forbidden and stop program.
ticket_prepare_head($object)
Build tabs for a Ticket object.